#The hero "Synarell" not working properly with the artifact "Gatekeeper's Staff"

1 messages · Page 1 of 1 (latest)

slate crown
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Hello,
I came across a bug which I can replicate 100% of the time where the hero "Synarell" fails to apply the proper amount of shield when equipped with the artifact "Gatekeeper's Staff".
I have attached 2 videos. Please look at the size of the shield being different on the hero "Gerthin" and Synarell in the 2 videos, where only one of them being the correct shield (the bigger shield).

What seems to happen as far as I can tell is that when Synarell's Ultimate heals while receiving healing from his battle-skill - it will fail to apply the bigger shield from the ultimate and instead
apply a small shield from either the battles-skill or his passive from healing other allies.

In the video where Gerthin and Synarell get a big shield I manually separate the ultimate skill's healing from the battle-skill healing so that it doesn't have to choose between a small shield and a big shield, therefore avoiding the bug.

I urge you - please do not ignore this issue under the claim of "working as intended" because there if clearly some weird interaction happening here. Thank you.

User ID: 2065611302098226176
Game nickname: Cloudu

honest oak
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Dear Traveler,

Thank you for reaching out to us. We have reported this issue to our team for further investigation. If there are any updates, I will get back to you soon. Thank you!

slate crown
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With further investigation on the death logs it also seems like Synarell fails to get the shield from his ult because of his passive providing him a smaller shield beforehand.
In these pictures please notice how Shinnah gets a bigger shield equal to 500% atk of Synarell while Synarell gets NO SHIELD from his own heal because he got a smaller one from his passive healing (not in the picture)

image.png image.png
slate crown
# honest oak Dear Traveler, Thank you for reaching out to us. We have reported this issue to...

In the following picture please take a look at the blue numbers which indicate the amount of damage absorbed by each unit's shield.
Gerthin, Shinnah and Journ all have the same amount of shield (24754) and only Synarell has a 12377 shield which is exactly 50% of 24754.
This indicates that it is Synarell's passive that is preventing him from gaining the proper shield when he is eqipped with the artifact "Gatekeeper's Staff".
I believe this information could help the developers know exactly where the issue lies.

image.png
jolly iris
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Working as intended 👍

#

That was sarcastic

honest oak
honest oak
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Dear Traveler,

We understand your concern regarding the artifact's cooldown. Please note that the artifact has a built-in cooldown of 100 milliseconds. This means that if the artifact effect is triggered within that 100-millisecond timeframe, the second artifact effect will not be activated during the cooldown period.

If you have any further questions or require additional assistance, please feel free to let us know.

slate crown
minor kettle
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There seems to be an easy way to fix this without touching the Gatekeeper’s Staff: change the order of healing coming in to Synarell’s passive being the last thing to happen.

slate crown
minor kettle
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Well, you’re not asking for a buff of the Gatekeeper’s Staff, but a bug fix for Synarell.

slate crown
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It’s not a buff for gatekeeper, it’s a fix of a broken mechanic.

minor kettle
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The mechanic works fine on its own, it just triggers once every 100ms when used with the Gatekeeper’s Staff

slate crown
minor kettle
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I don’t understand why you’re saying it’s broken. It works as intended; it’s also not about Synarell but about the Gatekeeper’s Staff. You just want a buff for a hero and that’s fine, but you’re on bug reports and they explained how it’s not a bug.

slate crown
minor kettle
slate crown
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Let them decide what’s the proper fix. But as it stands it’s not working as intended. He shouldn’t be getting half the shield value. Either fix doesn’t hurt you so stop being against a fix that’s not your idea.

minor kettle
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I've basically said what I wanted to say, so one final message: I'm not against the change, it's just that you keep on saying it's bugged or broken; it's not either, and it's also not about Synarell, but the artifact Gatekeeper's Staff.
Being able to discuss things is completely fine and you should be able to handle someone saying the things I say.

honest oak
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Dear Traveler,

We apologize for the previous incorrect response, and we deeply regret any confusion caused. Regarding the Gatekeeper's Staff, it has a separate built-in cooldown (100ms) for each unit's triggering effect. In the case of Synarell's ultimate skill, if it heals herself shortly after the previous battle skill healed her, which is within the 100ms timeframe, the excess healing does not convert into a shield for herself.

We appreciate your understanding and bringing this matter to our attention. If you have any further questions or concerns, please feel free to let us know. Thank you for your support and patience.

slate crown
# honest oak Dear Traveler, We apologize for the previous incorrect response, and we deeply ...

This still happens even if the ult heals without the battle skill healing at the same time due to the passive of Synarell making him heal himself for 50% of the healing he gave to others. So essentially what happens is he uses ult and heals everyone, receiving 4 heals of 50% of his ult, then healing himself but not getting a shield for the full heal value.
I couldn’t quite understand what’s the dev’s stance on this matter and if they intend to fix this interaction.

slate crown
marble flower