Награды за последнее событие "Трудное испытание" в сезоне 2.

[grizzled cobalt]

29 марта 2024 года на нашем сервере был завершён сезон 2. В этот же день должно было закончиться событие "Трудное испытание" (я не помню его номер) и прийти за него награды. Однако никакие награды не пришли. Пожалуйста, решите эту проблему

[high olive]

Dear @grizzled cobalt, thank you for reaching out.
Could you please provide us with your Character ID or Nickname.

[grizzled cobalt]

Zingel / 1885748611154027520

[high olive]

Thank you for your cooperation. I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back.

[high olive]

I completely understand your feelings, and we take this very seriously.
We have verified that after the previous season ends and the new season comes, all unclaimed rewards and unsettled event progress will be lost, and no reward will be reissued, which was announced in the mailbox to all the Travelers before the season reset.

[grizzled cobalt]

Тогда зачем было запускать событие "Трудное испытание", если награды за него все равно не предполагались? Не понимаю.