no rewards given after clear heretical

[scarlet sonnet]

@pale swallow Hello Traveler, thank you for taking the time to get in touch with us and for sharing your concerns.

Regarding the rewards issue, it would be highly appreciated if you provide us with your Role ID or character name so we can check from our end.

Looking forward to your response.

[pale swallow]

2260110924854967296

[scarlet sonnet]

@pale swallow Thank you for providing us with information
Please be noted that we have reported the issue to the relevant team for investigation and we will get back to you as soon as possible.

Thank you for your support and understanding!

[scarlet sonnet]

@pale swallow Thanks for your patience.

After verification by our relevant team, you passed Heretical Ruins-5 on 2024-03-14 00:58:33utc0, and you received the corresponding rewards at the same time. The rewards are: Fire Positive Rune1, Refined Tempering Sand - Pale2, Gold46000, Necrosis Positive Rune1, Deployed Heroes' EXP200, Refined Tempering Sand - Pale2, Ice Positive Rune*1. Regarding the problem that your game checkout page is blank and no rewards are displayed, our relevant team is continuing to locate it.
It would be highly appreciated if you could fetch a log file to help us further locate the reason for this issue.

Here are the file paths of obtaining your log file(s):
For Android: log file located at /Android/data/com.sgra.dragon/files/;
For PC: C:\Users(replaced with username)\AppData\LocalLow\sgra\Dragonheir Silent Gods
Please pack all the log files and send them to us.

Once we have collected the information you provided, we will immediately report it to the relevant team for further investigation. Thank you.

[scarlet sonnet]

Thank you for providing us with the required information, please note that we have reported the issue to the relevant team and we will get back to you as soon as possible.

Thank you!

[pale swallow]

Thanks for support