summoned hero not in heroes list

[gentle siren]

hi. yesterday I got Lethander (Epic) with a Heliolite Dice summon but he doesn’t appear in my heroes list. Could you please check this issue and giving me back Lethander? Thank you! 🙏🏼

summoned hero not in heroes list

[still nimbus]

Dear @gentle siren, thank you for reaching out.
Could you please provide us with your Character ID or Nickname.

[gentle siren]

Ops sorry. I forgot. ID 2231259634814422016. Nickname XaradasPrime

[still nimbus]

Dear Traveler, thank you for your cooperation. I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back.

[still nimbus]

Dear @gentle siren,
We checked your summoning record and you got Lethander (Epic), and this hero has reached level 60.