#my game froze

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foggy summit
#

Usser MagusCaster gmail christianchm99@gmal.com

I have a problem, I don't know if it is an error but I finished the mission to kill the son of chaos and the screen stayed frozen and I can't do anything just move the camera, I have tried disconnecting and reconnecting and when I enter the game I loads in the same place without letting me do anything

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cloud comet
#

Dear Traveler, thanks for your patience.

Regarding the froze issues you've encountered, this may be due to an unstable network connection or insufficient device memory. To improve your gaming experience, we suggest you try the following steps:

  1. Try connecting to a different network to see if there is any improvement.
  2. Close other applications besides the game to ensure that the game can fully utilize the device's resources.
  3. Adjust the screen options/lower the graphics quality in the game's [Settings] menu.

If the above methods do not resolve the issue, please provide us with the following information for further analysis:
[Character ID]:
[Device Model]:
[Game log]:
For Windows users:

  • Game log location: Please navigate to the logs folder in the game installation directory.
  • Example of game installation path: C:\Users\Admin\Downloads\GameFolder

For Android users:

  • Game log location: Please find the log file in the /Android/data/com.sgra.dragon/files/ directory using a file manager.

Thank you for your cooperation and support!

foggy summit