Azure Bay IX keep disconnecting something wrong with the server
#azure bay ix keep disconnecting
woven tide
grizzled hamlet
Dear Traveler,
I am delighted to assist you! Regarding the frequent disconnection issue you've reported, this can occur when the network is unstable. I suggest you switch networks and restart the game to see if that resolves the issue. If the problem persists, please provide the following information so that we can further investigate the cause:
[Character nickname]:
[Character ID]
[Device Model]:
[Network Connection]: such as 5G/4G/WIFI
[Region]:
[Scenario where the issue occurs]:
[Frequency of the issue]:
[Game Log]:
(How to obtain the log: log file located at /Android/data/com.sgra.dragon/files/)
Once we have collected the information you provided, we will immediately report it to the relevant team for confirmation. Thank you.
grizzled hamlet
Dear Traveler,
Thank you for letting us know, please try to switch the internet network and try again, if that didn't solve the issue plesa elet us know and also let us know your Region, Network provider and connection type.
Awaiting your reply.
woven tide
[Device Model]:iPhone 14 pro max
[Network Connection]: Wifi 60gbs
[Region]: Indonesia
[Scenario where the issue occurs]: can't even log in and when can everywhere in the game it keep disconnecting
[Frequency of the issue]: all the time
[Game Log]: iphone i don't know where to find it
Network Provider: Firstmedia, broadband fiber optic
Yes I tried to restart the internet but nothing works
grizzled hamlet
Hello Traveler,
Thank you for sending the information, we will forward the information you sent to the relevant team and get back to you as soon as possible.
grizzled hamlet
Thanks for your patience.
Sorry to keep you waiting. After checking your recent login records, and preliminarily locate that your problem may be related to your network provider, causing errors when connecting to our server. Currently, our team are still finding ways to optimize it. We suggest you try to switch to a different network or device when encountering similar problems. If you still have questions, please feel free to contact me.
Hope my answer will be helpful to you. If you still have questions, please feel free to contact me.
lapis yacht
Hi, I am also having the same issue. It started when my server entered the other world exploration. I could not finish any of the boss challenges because it keeps getting disconnected before I can finish it.
grizzled hamlet
Hi, I am also having the same issue. It started when my server entered the other...
Dear Traveler,
To improve your gaming experience, we suggest you try the following steps:
Try connecting to a different network to see if there is any improvement.
Exit the game and restart.
If you have tried the above methods and still haven't solved the problem. Please contact me again and provide the following information:
[role id]:
[role name]:
[server]:
If you are playing the PC version of the game, please also provide the following information:
[Game Log]:
(How to obtain the log: Go to the directory where the game is installed in the system files, and there should be a 'logs' folder.)
[Game Installation Path]:
(For example: Windows(C)/User/Admin/download)
For Android versions, please provide the following information:
[Game Log]:
(How to obtain the log: log file located at /Android/data/com.sgra.dragon/files/.)
Please send us all the log files in a compressed format.
Once we have collected the information you provided, we will immediately report it to the relevant team for further investigation. Thank you.
timber spade
Same problem with me and other guildmates. Keep disconnecting randomly during battles. We are in Increscent 6 server.
grizzled hamlet
Same problem with me and other guildmates. Keep disconnecting randomly during ba...
Dear Traveler,
To improve your gaming experience, we suggest you try the following steps:
Try connecting to a different network to see if there is any improvement.
Exit the game and restart.
If you have tried the above methods and still haven't solved the problem. Please contact me again and provide the following information:
[role id]:
[role name]:
[server]:
If you are playing the PC version of the game, please also provide the following information:
[Game Log]:
(How to obtain the log: Go to the directory where the game is installed in the system files, and there should be a 'logs' folder.)
[Game Installation Path]:
(For example: Windows(C)/User/Admin/download)
For Android versions, please provide the following information:
[Game Log]:
(How to obtain the log: log file located at /Android/data/com.sgra.dragon/files/.)
Please send us all the log files in a compressed format.
Once we have collected the information you provided, we will immediately report it to the relevant team for further investigation. Thank you.
lapis yacht
Dear Traveler,
To improve your gaming experience, we suggest you try the followi...
The issue only happens when connected to my wifi. I do not get disconnected when using my mobile data. However, the provider for my mobile data and my wifi are the same. The company is Globe.
hallow musk
I keep getting stuck on this screen, tried switching to other network providers (wifi-mobile internet). Nothing seems to work for me, i'm guessing the game servers have crashed or something.
grizzled hamlet
I keep getting stuck on this screen, tried switching to other network providers ...
Dear Traveler,
We sincerely apologize for your frequent disconnection issues.
To improve your gaming experience, we suggest you try the following steps:
Try connecting to a different network to see if there is any improvement.
Exit the game and restart.
hallow musk
Dear Traveler,
We sincerely apologize for your frequent disconnection issues. ...
I figured it out. I had to force stop the app and restart my phone. Seems it's not a connection issue if you get stuck on opening the app
grizzled hamlet
I figured it out. I had to force stop the app and restart my phone. Seems it's n...
Dear Traveler,
We sincerely apologize for your frequent disconnection issues. After thorough investigation by our team, we have not identified any abnormalities with the game servers. Our initial assessment suggests that the problem may be attributed to network fluctuations in your region or from your network carrier.
If you continue to encounter persistent disconnection problems within a short period, and have already attempted solutions such as switching networks or devices without success, we recommend waiting for a brief period until the network stabilizes before attempting to reconnect, in case it affects your gaming experience.
Thank you for your understanding and support!
hallow musk
Dear Traveler,
We sincerely apologize for your frequent disconnection issues. ...
Good to know there is no one actually reading this and try to help out when bugs arrive, except for a standardized reply from a bot that they did everything they could
grizzled hamlet
Good to know there is no one actually reading this and try to help out when bugs...
I'm sorry that it wasn't a good experience for you, I completely understand how you feel and we take this very seriously. I am currently checking with our team and will get back to you as soon as the results are in.
grizzled hamlet
The issue only happens when connected to my wifi. I do not get disconnected when...
Dear Traveler, Thank you for your feedback.
We sincerely apologize for your frequent disconnection issues. After thorough investigation by our team, we have not identified any abnormalities with the game servers.Our initial assessment suggests that the problem may be attributed to network fluctuations in your region or from your network carrier.
We recommend that you use mobile data to continue the game. If you want to use a WiFi connection, we recommend that you wait for a while until the network is stable before trying to connect again, so as not to affect your gaming experience.
Thank you for your understanding and support!
grizzled hamlet
Good to know there is no one actually reading this and try to help out when bugs...
Dear traveler, thank you for your patience.
In order to help you solve the problem, please provide the following information:
[Role Nickname]：
[Role ID]：
[server]:
[Game equipment model]
If you are playing the PC version of the game, please also provide the following information:
[Game Log]:
(How to obtain the log: Go to the directory where the game is installed in the system files, and there should be a 'logs' folder.)
[Game Installation Path]:
(For example: Windows(C)/User/Admin/download)
For Android versions, please provide the following information:
[Game Log]:
(How to obtain the log: log file located at /Android/data/com.sgra.dragon/files/.)
Please send us all the log files in a compressed format.
Once we have collected the information you provided, we will immediately report it to the relevant team for further investigation. Thank you.
lapis yacht
Dear Traveler, Thank you for your feedback.
We sincerely apologize for your fre...
I don't think this is a network issue because using the same network and after enabling my VPN, I no longer have the disconnection issue. I think it might be a good idea to check your server.
grizzled hamlet
I don't think this is a network issue because using the same network and after e...
Please let me check with our team and get back to you as soon as possible.
Thank you for your support and understanding!
glossy island
Same for 2 days now, dragonheir kept on disconnting for no reason at all
Increscent 6 is my server please fix this.. i tried changing my network its still the same and i reinstalled the game twice but still no fix. Its really hard to farm with this problem.
grizzled hamlet
Dear Traveler, @glossy island @lapis yacht
Sorry to keep you waiting for so long. Please provide your account information so that we can verify your problem. Thank you!
1.role id
2.role nickname
lapis yacht
Role ID: 2134995013133190144
Role Nickname: KuroYosei