Network connection problem.

[foggy jetty]

Switched network, restarted steam. All doesn't work, please give me solution 🙂

All my other games and streaming websites work well.

[obtuse geode]

+1

[crude night]

Have the same issue started 1hr ago

[red hedge]

@obtuse geode @foggy jetty @crude night Dear Traveler , Thank you for reaching out to us.

I'm pleased to be of service to you! Thank you for your patience while waiting.
Regarding the [Login] issue you mentioned, according to your description, this is usually caused by unstable network or equipment.
We suggest that you try the following two ways to solve the problem:

please reinstall the game.
★ If you need to reinstall the game, please make sure that your account has been linked.
If you still can't solve your problem after trying the above two methods, please contact us again and provide the following information for further confirmation:

1. Account ID/Role Name/Server
2. Model of the device
3. Country/Region
4. screenshots of the problem details

Please don't worry , after receiving the information provided by you, we will immediately report it to the R&D team, thank you.

[foggy jetty]

I will try to reinstall then.

[slim totem]

i also have same issue

[obtuse geode]

if you cannot login, how to obtain the account id?

[foggy jetty]

yea that's true. i am trying reinstallation

hope it works!

[red hedge]

Have you linked your account to a 3rd party gmail or facebook or apple id.

[foggy jetty]

Yes.

[obtuse geode]

yes, gmail account

[red hedge]

once you reinstall the game again , you will be able to link your account .

Once it is linked you will be able to access the game.

[obtuse geode]

fyi, the problem occurred only roughly 1hr ago, where the game was disconnected.

[red hedge]

Understood

[foggy jetty]

Okay, reinstallation doesn't work.

[red hedge]

To the player's who haven't switched their network , please do before re installing the game.

[red hedge]

Thank you for confirming.

[crude night]

I am trying on different networks and i get same error

Also laptop and mobile get the same error

[foggy jetty]

@red hedge I doubt this is a player issue.

[crude night]

This is not a normal error

[slim totem]

i already change network still same

[foggy jetty]

There's probably some issue with your server end.

Don't think i need to submit my details to you isn't it if it's a server-end problem?

[obtuse geode]

which country u guys are from? i am from sg

[crude night]

Same singapore

[foggy jetty]

I'm from SG too.

[red hedge]

That is correct yes

[foggy jetty]

You guys banned Singapore from playing?

[slim totem]

from MY

[foggy jetty]

🤣

[obtuse geode]

probably dns issue

[red hedge]

@obtuse geode @foggy jetty @slim totem @crude night In regards of the login issue , please be noted that the issue has been reported , and we will be getting back to you shortly.

[foggy jetty]

Thanks Lydia.

[obtuse geode]

we should form a guild lol

thank lydia

[crude night]

I was shocked the streamer was not disconnected but i was

Thanks

[obtuse geode]

@crude night what is your location?

[crude night]

Sg

[obtuse geode]

similar area, so probably some cloud dns issue

can sleep early

[crude night]

Yeah i suspected too

Wasted my bread lol

Dc after eating so timely

[red hedge]

@obtuse geode @crude night @foggy jetty @slim totem If you please send us details of the Character name or server ID's so we can better assist you guys.

[crude night]

I already logged a report using the game function

[red hedge]

And if so , can you send us the Logs of the game

[crude night]

Is that fine

[foggy jetty]

@red hedge Tatchy, Increscent VII

[slim totem]

@red hedge zyrith, Old Highlands VII

[crude night]

@red hedge kinetics, increscent iv

[obtuse geode]

@red hedge zinca, Mermaid Cliff IV

[red hedge]

We thank you so much , and if so please send us the logs of the crash.

[Game log]:
(How to get the log: the log file under /Android/data/com.sgra.dragon/files/.)

[foggy jetty]

@red hedge If im playing on steam?>

Do you know where the location is?

[slim totem]

@foggy jetty i got it from Program Files\DragonheirSilentGods\logs

[crude night]

I was playing on pc client when it crashed

But im in bed now 😂

[foggy jetty]

not there lei weird

[red hedge]

You can follow up on the in game customer services.

[foggy jetty]

lol

I guess the mods can just take ur logs and solve it anyway

prob shd be the same way

😆

[crude night]

Our locations should be the common factor

Haha

[red hedge]

Thank you for your cooperation , this will help alot.

[foggy jetty]

I think so also

@red hedge I hope i will be able to play the game later when i wake up 😊

[red hedge]

@foggy jetty @crude night @slim totem @obtuse geode The issue is being investigated as soon as possible.

[foggy jetty]

I am in

[red hedge]

@foggy jetty @crude night @obtuse geode Dear Travelers, who ever on PC and can provide the Logs.

Please follow the steps to get us the logs if possible.

[Game log]:
For Windows users:

• Game log location: Please navigate to the logs folder in the game's installation directory.
• Example of game installation path: C:\Users\Admin\Downloads\GameFolder

[foggy jetty]

Seems like they solved the problem!

[red hedge]

@crude night @obtuse geode @slim totem What about you guys

[obtuse geode]

i have succesfully login and playing

[foggy jetty]

@red hedge hello lydia, non-related issue but do you know how i can use S2 Common Summon Ticket? I have 20 of them

It says "Remaining summoning times : 20 " but i only see that i can summon through helio dice

[red hedge]

Kindly be noted that the we will be checking with our relevant team and we will be getting back to you shortly.

[foggy jetty]

Thanks.

@red hedge

this is what i meant.

[crude night]

Yup im back in now