Account:
1914599820795238400
Hello
The guarantee of 35 summons of a legendary hero for “geolite cubes” did not work.
The legendary hero did not fall.
Please check and restore the resources spent on cubes or the legendary hero
#Guarantor 35 geolite cubes
viral zephyr
green mountain
Dear @viral zephyr, thank you for contacting us.
I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back. 🙏
green mountain
Account:
1914599820795238400
Hello
The guarantee of 35 summons of a legendary h...
Thank you for your patience.
After checking and verification, the last time you drew Legendary hero was at 2023-11-13 17:13:02 (UTC0)（Hero Obtained: Mithrasea ）, and since then, you accumulated 16 times without drawing Legendary hero.
We want to clarify that not every 35th draw will be a legend. If you get a Legendary Hero while the draw count is less than the guarantee count, then the draw guarantee count will be reset.
For example, if you get a Legendary Hero in the 20th draw, the draw guarantee count will be reset.
I hope my reply helps. If you have any other concerns don't hesitate to contact us again. Have a great day! 🫶