mission reward and gate is still closed

[hollow wolf]

No mission reward after fight and gate still closed

Can’t pick up stones

[hollow wolf]

Hi

I deleted and redownloaded game also Lydia. Still didn’t work

[maiden tree]

Dear Traveler, thank you for taking the time to get in touch with us, and for sharing your concerns.
Please wait for a while, we'll check your concerns about No rewards received and closed gate, we'll get back to you as soon as possible.
Thank you.

[hollow wolf]

Ty 🙂

[maiden tree]

@hollow wolf Dear Traveler, thank you so much for your patience,
We really appreciate your understanding.
Regarding mission rewards issue, we recommend to you to interact with NPC to complete the task.

@hollow wolf
Regarding the closed gate, It would be highly appreciated if you complete the main mission of the plains to "Battle for the Dragon Remains"-"Talk with Acilia". Then a dwarf Wheel will appear at the location in the picture. After completing the puzzle of the Dwarf Wheel, the obstruction of the big stone will disappear.
We hope the above explanation helps you.
For further assistance please contact us and we'll be glad to help.
Have a great day!

[hollow wolf]

Hi @maiden tree ty for looking into it. I did talk to the npc and no rewards were given. Also, as for the mission with Acilia. I have done all the missions and side for the time gate. Unless the mission is after this time. Which I confirm with other players that they can already walk through

[maiden tree]

Please let me check with our technical team and get back to you as soon as possible.

[hollow wolf]

Pls n ty

[maiden tree]

Dear traveler, In order to continue investigating from our end please send us your role ID. Thank you for your support and understanding.

[hollow wolf]

As per your request 2030286116315026432
Ty 🙂

[maiden tree]

Thank you so much for your support,
please don't worry, we'll check and get back to you as soon as possible.

[hollow wolf]

Ty

[maiden tree]

It would be highly appreciated if you us a related video. Thank you.

[hollow wolf]

Hope this helps

Was running around the stones to shows that it was no longer populating the icon to lift stones

[maiden tree]

Thank you for sending the video, our technical team will check the video and get back to you.

[hollow wolf]

Ty 🙂

[hollow wolf]

Received a in game notification that my request is closed yet I still have the issue

[maiden tree]

Thank you for reaching out to us. We have forwarded your concern to our team for review. Please be patient as we investigate the matter further. We'll update you as soon as we have a response.

[maiden tree]

Thank you for reaching out to us. We appreciate your enthusiasm for exploring the game. To clarify the situation you've encountered:

1. You do not need to interact with Acilia in the Soldier Tent.

2. To access the area blocked by the large stone, you must first complete the main storyline quest "Dragon Remains - Ironstones" up to the point where you need to "Talk to Acilia ." Completing this quest will trigger the appearance of a "Dwarf Wheel" in your current map location. By solving the Dwarf Wheel puzzle, the obstacle of the large stone will be removed.

3. Once you've successfully talked to Acilia and completed this quest, you can then explore the Uerus area to unlock the mentioned stone.

We hope this information clarifies the process for you. If you have any further questions or need assistance, please do not hesitate to contact us. Enjoy your adventures in the game!