Can't purchase ingame shop

[drifting spoke]

Hello Traveler,
I'm pleased to be of service to you !
Regarding not being able to purchase from the shop
We take your situation very seriously, and please try the following methods to check:

1. Re-login your payment account and game account to make sure your payment account is the same as the one you used when you downloaded the app.
2. In addition, the game currently supports two ways to top up, you can also try to change other ways .
   In-game : Login to the game and use Google Play or iTunes to top up.
   Official website: https://pay-va.nvsgames.com/Topup/6584/sg-en?tab=purchase
   If the problem still exists, please contact us and provide us with information:
   1.The channel of top-up
   2.The abnormal time of top-up
   4.account id
   5.Character name
   After we receive the information provided by you, the support will assist you to confirm as soon as possible.

[drifting spoke]

Dear traveller, may I ask whether the problem you reported has been resolved now? If not, please provide us with information:
1.The channel of top-up
2.The abnormal time of top-up
4.account id
5.Character name
After we receive the information provided by you, the support will assist you to confirm as soon as possible.

[robust mesa]

For what it is worth, this individual's issue and your response has helped me. I was able to make a purchase the link provided. I was not able to buy anything through steam because of "server timeout try again later" error.

[drifting spoke]

Glad we could have helped.

If you have any other questions please do not hesitate with contacting us back again. 🫶

[robust mesa]

you guys really should either add this link in the game shop and fix Rose's answer about this ;

"May I get a link to make purchase online?"
Answers about Ingredient gathering distribution

"I get a server timeout error when trying to make a purchase, is there any alternate ways to make purchases?"
Answers about Ruins

"Why do I get a server timeout error when trying to make a purchase in the shop?"
Answers about Ruins

[drifting spoke]

Dear Traveler, Thank you for reaching out to us, we're so glad to serve you.

Regarding your feedback about Rose, thank you so much for your valuable feedback, we would like to let you know that we've recorded it and passed it to our R&D team, and will submit it to our team to see whether we should make any tweaks on it. And if there are any changes of the gameplay, you'll be able to learn from our in-game announcement.

Regarding the Top Up issue, please try to check by the following methods:

1. Try to log in your payment account and game account again, and make sure your payment account is the same as the one you used when you downloaded the app.
2. In addition, the game currently supports two ways to top up, you can also try other method to top up:
   Top up in-game : Login to the game and use Google Play or iTunes to top up.
   Top up on the official website : https://pay-va.nvsgames.com/Topup/6584/sg-en?tab=purchase

If the problem still exists after trying the above methods, please contact us and provide: top-up channel, top-up error time, top-up error screenshot and your account id or nickname for verification!

Thank you very much for your patience and kind feedback!

[robust mesa]

I use the steam version (PC), which is why I just use the link instead because I have been unable to buy ingame. My suggestion was mostly so I don't have to come back to this topic on discord to get the link ; it would be great if there was a button ingame that would just open up that link.