[suspended] Audio Issue

[crude hazel]

@rotund sonnet @solemn dagger let's switch into this thread

[rotund sonnet]

Sounds good

[crude hazel]

@solemn dagger can you screenshot your squad audio settings and your windows ones ?

[solemn dagger]

Yea

[rotund sonnet]

Also kinda curious, you said that you played squad and it worked before, when did this all start? Was it when you got that headset?

[solemn dagger]

No I've had this headset for over 1 year, and squad for a few months, it just stopped one day, back in maybe October.

[crude hazel]

Out of the blue or was it after an update?

[solemn dagger]

Out of no where.

[crude hazel]

Okay

[crude hazel]

Can you please upload the screenshots ?

[rotund sonnet]

You can click and drag with that tool to only get what you need, so it's readable

[solemn dagger]

Oops

[crude hazel]

Or press win + shift + s

[solemn dagger]

I did but where is the screenshot?

[crude hazel]

Can you right click on the audio symbol in the lower right and screenshot all of the "sounds" taps and the details of your audio device

[crude hazel]

It's in your clipboard (Ctrl + v will paste it in here)

[crude hazel]

Please try setting Speakers to your default device

[solemn dagger]

Ok then what

[rotund sonnet]

Reboot squad and try again

[crude hazel]

Do you know if your headset has a Bluetooth / handsfree calling Feature?

[solemn dagger]

No bluetooth/handfree calling.

Didn't work at all right when I clicked apply for hight quaility i just cracked and I can't hear, when I move.

[rotund sonnet]

Is the second screenshot your speaker or mic panel? It doesn't look like a device is selected

[solemn dagger]

I don't use that.

[rotund sonnet]

Your second screenshot, with your sound devices. What tab is that?

[solemn dagger]

My mic and windows startup sound.

[rotund sonnet]

When you don't move you hear normally, i.e. if you shoot?

[solemn dagger]

Samething.

I can't press any movement buttons.

[rotund sonnet]

But if you stay still you hear OK? Do you hear the sounds when loading up into a map, or on the main menu?

[solemn dagger]

I can hear standing still, but if I load into a regular server I can't hear no matter what.

Main menu I can hear.

[rotund sonnet]

You've cleared cache, tried fresh install, admin mode?

[solemn dagger]

No

[rotund sonnet]

Try those they should be the first things you try

Pinned messages in support if you need to learn how to clear cache

[solemn dagger]

I did nothing

I think it made it worse

[rotund sonnet]

Sound settings, communications tab, is it set to do nothing?

[solemn dagger]

Yes

I set It to that, if that's what you want me to do.

@rotund sonnet

[crude hazel]

Relaunch Squad

[solemn dagger]

I did

[rotund sonnet]

Still no sound?

[solemn dagger]

Still no sound

[rotund sonnet]

I can't think of any other suggestions, no clue what's going on. It's odd that it's only not working when you play MP or move or something

Have you updated your headset firmware?

https://www.microsoft.com/en-us/p/hyperx-ngenuity-beta/9p1tbxr6qdcx?activetab=pivot%3Aoverviewtab

HyperX has that audio software for their devices, are you using it?

[solemn dagger]

Im using this

[rotund sonnet]

Have you run squad with it shut down?

[solemn dagger]

Im gonna try for a refund.

[solemn dagger]

No

I have to have it for the headset to work.

Also I got this game in August, and it stopped working properly since September.

[rotund sonnet]

Have you ever tried emailing OWI support?

They're the professionals so they might be able to help out a lot better

They helped me when I had sound issues when I first got the game

[solemn dagger]

Send me theri email.

[rotund sonnet]

Should be on their website

[crude hazel]

[e-mail]

You can also create a ticket in here
https://offworldindustries.zendesk.com/hc/en-us/requests/new

[suspended] Audio Issue

[solemn dagger]

They couldn't do anything.

[crude hazel]

That was fast

[graceful wren]

where can i find this?

i cant hear any audio after staring the game

its soundless