Connection timed out issue

[heavy isle]

@west ermine https://offworldindustries.zendesk.com/hc/en-us/articles/234684847-Server-Browser-Issues you can try going through this

[formal gorge]

You can also try the following:
Open Command Prompt as an administrator and run the following commands line by line:

powercfg -s 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c
RD /S /Q "%localappdata%\squad"
ipconfig /flushdns
netsh winsock reset
sc config "GameScannerService" start= disabled
sc stop "GameScannerService"

[!] Note:This will delete your user cache which will reset all of your in-game settings including resolution and keybinds.

Also what's your hardware?

[west ermine]

It might be a hard ware issue

Because I only have a single stick of ram and a hard drive

[formal gorge]

Can you please post the output of cmd.exe > systeminfo

[west ermine]

I will do it eventually, not at my computer rn

[west ermine]

alright

sorry it took so long to get back

[west ermine]

hey uh, where is that in system info?

[formal gorge]

Search for CMD.exe,run as administrator, enter systeminfo

[west ermine]

alright, I tested connection with better internet

still timed out

Ok I opened command prompt

with admin

@formal gorge what next?

[formal gorge]

Enter systeminfo

[west ermine]

I am in

[formal gorge]

And copy paste the results

[west ermine]

sorry never had problems with my games so I've never done this

but all I see is this

[formal gorge]

?

To post images and stuff you'll need to do !links in #549701742238105610

[formal gorge]

No worries

[west ermine]

this

so where do I go from here?

[formal gorge]

Scroll further down

[west ermine]

I am at the bottom

[formal gorge]

Okay

How are you connected to the internet ?

[wifi / lan / (+ vpn) ..]

[west ermine]

Wifi

and no VPN

[formal gorge]

Ok

[west ermine]

also I cleared my cache

and verified my files

and also I did the whole command thing but it says "gamescannerservice" is not an actual thing so I dunno

[formal gorge]

Can you run a speed test (like http://www.speedtest.net)?

[west ermine]

sure

[formal gorge]

That's okay

[west ermine]

thats alright?

This is the one I switched to in a an attempt to find out if its a speed problem

the old one was like 4 mb/s

[formal gorge]

Okay it seems like you have sufficient speed

[west ermine]

I mean

I only have a hard drive and 8 gigs of ram

[formal gorge]

FIX TO TRY FOR
"Server closed connection" ISSUE

TRY FIRST IF RELEVANT TO YOU (ASUS GAMEFIRST)
Asus gamefirst is software that comes with/is related to Asus motherboards, if you have this software try disabling/removing this software and see if it resolved the issue.

FIRST STEP
https://offworldindustries.zendesk.com/hc/en-us/articles/221442887-Easy-Anti-Cheat-Errors
Starting from the top of this page, follow it through and take OPTION 1. Looking further down the page, ensure Cheat engine is not running/even not installed. Then do Step 4 from OPTION 2, which is the Command Prompt step, remember to restart and open Command Prompt as Admin.

SECOND STEP
You will then also need to set this.
https://cdn.discordapp.com/attachments/127841357636042753/559445812707328011/500ping.png

THIRD STEP
Tweak the priority on EAC client in task manager.
Boot the game -> Task manager -> details -> easy anti cheat -> set priority -> realtime

FOURTH STEP (If still facing issues)
Follow this page through
https://offworldindustries.zendesk.com/hc/en-us/articles/360023840633-NIC-Offloading
If it is possible, have a wired internet connection.

[formal gorge]

Yeah that's something you should upgrade in the future, but that shouldn't affect your networking

[formal gorge]

Have you tried this one ?

[west ermine]

uhhh yeah actually

I am not sure if I have asus

probably not

Like not sure if its contained in one of these folders

but I'll assume their labelled correctly

[formal gorge]

No, you have an Acer, but most of the steps could still help.
@heavy isle do you have any other ideas ?

[west ermine]

The only one I have not tired is the "fourth option"

Also also\

if its relevent

the connection time out prompt happens after this screen

which if its relevent

[formal gorge]

Give it a shot

[west ermine]

happens after a deployment screen

[heavy isle]

Go to the windows Apps and features, search for Gamefirst there

[formal gorge]

Wait you get it before connecting to a server

Oh

[west ermine]

no no

like

I connect to a server

it goes to the deployment screen with the map

then after a pretty long time

[formal gorge]

Oh okay

[west ermine]

it goes to this loading screen

then after another few minutes

it kicks me out

sometimes it'll show a badly textured version of the map before going to the screen described above

in addition, I usually watch the game with task manager when its loading. It says "Not Responding" during the loading screens

however it does not say that when first loading into the game, only the server

anyway

I'll try offloading

[formal gorge]

Do you know what piece of hardware is getting maxed out during this ?

[west ermine]

the memory?

it reaches 87 - 94 98 or something

when running squad

So…..is that the reason?

[formal gorge]

Yeah, your connection times out as your application hangs

[west ermine]

Oh

So what can I do to fix it?

Extra ram?

An SSD?

[formal gorge]

Yeah

[west ermine]

Alrighty

Guess I can’t play until I shell out on some ram

[west ermine]

Ok but I have a question

How did I connect to some servers before

I could not connect to basically all of the servers

But I’ve connected like 5 times before

[west ermine]

hey sorry to bother you about the same issue again. But I think in the thread we came to a conclusion that this is a hardware issue involving application hang. However, I do believe I have the hardware necessary displayed on the stream page?

[west ermine]

@formal gorge You told me to put this here?

[formal gorge]

yeah

[formal gorge]

@heavy islethis q is for you

[heavy isle]

Open up windows settings, go under Apps, in "Apps & Features" there you can search Asus gamefirst there. If it does come up then just uninstall it.
https://i.imgur.com/qCwWazp.png should look like this

Not sure if your hardware will cause you to time out. Maybe if your load times are excessively long though.

[formal gorge]

His game seems to freeze, (ram maxed out, app not responding) for a couple of secs, likely causing the timeout

[heavy isle]

https://docs.microsoft.com/en-us/sysinternals/downloads/rammap Could try downloading RAMmap and cleaning up the standby list

should give you as much available RAM as possible, potentially stopping the freeze

https://i.imgur.com/4MFNQcR.png

That should empty it

[west ermine]

I understand

I was confused because the steam game minimum calls for 8GB and that is exactly what I have

However I understand PC processing power does get passively used on all programs that require calculation

So my actual ram is probably less then 8

I use 30 to 40 percent normally

According to task manager

[west ermine]

Also keep in mind the game window does not go a faded white. It’s just inside my task manager.

[west ermine]

@heavy isle I was right

I did some investigating

With all the passive processes my computer does

I only have 2-3 GB of ram left to do anything

[heavy isle]

I guess try and close as many unnecessary ones as possible

[west ermine]

But I think turning 3 GB of ram into 8 is pretty hard

Considering my entire ram space is 8GB

[formal gorge]

Can you send a list of tasks open & how much ram they use ?

[formal gorge]

That's not required for a hang

[west ermine]

It does not matter now

I am aware of what I need to fix

And I will fix it by getting some more ram

Thank you for you time

But I don’t think I need this thread no longer

[heavy isle]

Hopefully more RAM does the trick

Thread will auto archive but you can open it back up if you still get issues

[west ermine]

Alright thanks

I am gonna upgrade it to 32GBs

[west ermine]

@formal gorge It has improved