Hi, I have an On-Demand Secure Cloud pod that runs the backend for my app. My app is now not working, and the pod has the message in the screenshot. How long can I expect this to last for? Minutes? Hours?
#Production pod suddenly unreachable, how long can I expect this to last for? (Please provide ETA)
pine aspen
haughty jacinthBOT
@pine aspen
pine aspen
Thanks. I have created a ticket. I have emailed support. This is the third hours long outage in three months. The first lasted a day and a half. This can't keep happening with mission critical infrastructure.
pastel wing
nice, support may give further explanations regarding that downtime
pine aspen
I hope so
pastel wing
oh thats bad, three times?which cloud are you using and what region?
pine aspen
When you say "which cloud", i assume that means secure vs community? I'm on secure cloud. Canada region
I'm in the process of setting up skypilot now to hopefully have some better stability
pastel wing
When you say "which cloud", i assume that means secure vs community? I'm on secu...
yeah
Oh i see
yea i think skypilot can handle auto deploying well
lmk what you experience using that
pine aspen
will do, so far its been very intuitive to set up. still need to figure out where to host the gateway, but running locally its already working, was trivial; about ~15 minutes to connect my app to it.
pastel wing
haha great
maybe digital ocean if you're using cloud providers
or runpod i guess specs too overkill just for that
pine aspen
yeah, will probably use DO, i've already got a couple apps running on App Platform. Cant use Runpod to host the gateway to get around runpod issues, not reliable enough 😉
pastel wing
ya good point
pine aspen
I sure hope it doesn't actually take support this long to respond.
pastel wing
from my experience it does sometimes or most of the time sadly
pine aspen
Bummer, thats a dealbreaker for us if it pans out that way.
pine aspen
I worked around it by creating a second instance of the pod and updating my app to point to that. Same cloud, same region, same spec
The first instance is still buggered.
pastel wing
I worked around it by creating a second instance of the pod and updating my app ...
using skypilot?
pine aspen
Nah, it occured to me to try this before i fully deployed skypilot. I will get back to skypilot in the coming days, but its no longer an emergency, and I have more pressing matters to attend to.
pastel wing
alright gooodluck with them!
pine aspen
alright gooodluck with them!
Thanks BTW, the little bit of back and forth here really helped keep me sane. I would have become increasingly frustrated if I was just faced with silence.