#Surviv.io Account Issues

34 messages · Page 1 of 1 (latest)

jagged wren
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They're going to send you to surviv.io helpdesk but little do they know they can't do much

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@round stone Here's what a guy named Johnny said to me on June 3rd of this year on said helpdesk, "I understand that the lack of communication from the development team can be frustrating. However, the support team does give the feedback that is sent to us to the development team, and they choose what to do with the information provided. The surviv.io team is really small, so issues that players think should be fixed in a certain amount of time are usually inaccurate"

It's strange that there hasn't been any transparency between CM and community for 2 years that I'm here to find out why.

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Aside from that, we'll have to do what we always do. Wait.

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I'll eventually make a ticket about the matter once I gained enough points

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For you my friend, just play on the trainee. It's underwhelming but it's what it is for now

round stone
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Yep. Though I would be surprised if "the surviv.io team is really small" right now, as it seems to actually be nonexistent.

jagged wren
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mhm

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Libby long ago said it was 10-12

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it's like 2 people probably

halcyon moat
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I'd imagine it would be a labor of love if they keep it going. Not like I know anything but NFT focus seems to be the thing now and surviv.io I think was more for the mobile game push.

jagged wren
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probably

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kinda strange to be so ignorant for years but who knows what their plan was

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I'd like to have a decent convo with the people I found in the surviv.io server and see what they know about surviv before (as in 2020) and nowadays. Since, the CMs haven't really done anything

round stone
round stone
round stone
left ember
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Unfortunately, I'm a few people removed from knowing enough about Surviv to update you on anything slight_frown_kong

What I can say is that I fully support these kinds of discussions in this space and I do forward them to the relevant people when I can. However, what they choose to do with that information is outside my pay-grade.

jagged wren
left ember
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None that I know of. We leave most of that to the Surviv server.

jagged wren
# left ember None that I know of. We leave most of that to the Surviv server.

That's the problem Adrian. No one talks or responds ever. All of them are hiding in the member list. Not only that but I'm assuming it's the only kong acquired server (that I joined so far) that has the mobile verification thing up that many people complained about. I can't get in and ask (there's a few hundred with the same issue).

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I've even went to helpdesk about the issue but they can't do anything discord related

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Also, the moderators cannot do anything in there as one said they're suppressed of their permissions

left ember
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oof, yea that's frustrating! I can try to forward something "up the chain" and hope it gets to the right person. We're all pretty independent teams, so I have no insight or say in the state of that server. I wish I could be more helpful.

jagged wren
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Thanks a lot Adrian. If possible, let me know if anything happens

jagged wren
halcyon moat
jagged wren
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Very interesting

left ember
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Strong guess. In this case it's that us community managers are assigned our projects and we try to not "step on each other's toes" as much as we can. Additionally, most of us are working remote, so not much information leaks between projects without direct questions.

jagged wren
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Oh I see

jagged wren
jagged wren
left ember
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I've mentioned the concerns and forwarded some screenshots from here, but unfortunately I probably won't be hearing back directly about anything. You'll likely have to wait for an announcement still slight_frown_kong

jagged wren
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🙁

jagged wren