questions

[ripe umbra]

Every new account you create for Emergency Hamburg will get banned too, as soon as the system detects it.

[vital depot]

WHAT

[vital depot]

🙁

[lavish ferry]

Ingame Rules

• Advertising in-game is prohibited
• Don't place items (like tapes, cones or stop sticks) offensively
• Don't intentionally use game bugs
• Don't impersonate a staff member
• Don't bypass a moderation action using an alternative account
• Don't exploit or cheat

We do not enforce any roleplay rules or Teaming.
You can view all in-game rules here.

darowa0

[frail hawk]

Change IP or phone directly

[ripe umbra]

rules yk

[frail hawk]

Old rule

[modern path]

is it just for me that when i buy a car, it says i dont own it and gives me back the money for it next time i log on?

[knotty cloak]

A time i use a alt (bc i forget my password) and then i refind my password, i can be ban ? (Sry for my english im currently learn bc im french)

[frail hawk]

You used exploit in that alt?

Or you got banned?

[knotty cloak]

No

[frail hawk]

Then you are safe from using it

[knotty cloak]

Its just a question, i am not ban

[knotty cloak]

Nice thanks 🙌

[brittle escarp]

Ne ne der warn kam um 17:24 heute

[toxic tartan]

Can a moderator help me? Someone explained something to me, but I don't know what to do.

[modern path]

.

[frail hawk]

Es könnte durchaus ein Fehler des Bots sein, der dazu führt, dass du die Benachrichtigung verspätet erhältst

[frail hawk]

You can tell to me if you want 🙂

[frail hawk]

On public?

I think you are prob talking about private yes?

[modern path]

yes

[foggy compass]

Yooo

[frail hawk]

I think you mean that when you spend money and you leave you will be automatically refounded because the money you spend on the server and all the other things will not apply on public or when you will rejoin

[modern path]

yeah

[frail hawk]

Did you understood ?

[modern path]

so how do we make it so it stays

[frail hawk]

You can't

I mean I think if you disable one setting you can

[modern path]

what setting

[frail hawk]

I think its something with Roleplay server

[modern path]

ok ill check

[frail hawk]

Good

Good night everyone

[woeful egret]

“croup connection” what is?

[severe girder]

https://wiki.emergency-hamburg.com/en/Items/Phone/Admin

[woeful egret]

🫶

[azure hollow]

Hi Matt, I bought and gifted a pass to a friend from within the game on a private server, and he hasn't received anything, but the Robux were deducted from my account. Do you know why this is happening?

[severe girder]

was it on a private RP server?

[azure hollow]

Yes

[severe girder]

Yeah there's some issues with gifting gamepasses on private RP servers, the issue is currently being resolved

[azure hollow]

Perfect, but will the Robux I spent be refunded? It was the Athlete pass.

[toxic tartan]

I got banned for using a second account, but I only have this one account, so I'd like to know how it works. Can I be unbanned or not? And when I try to submit a ticket for my unban, it says, "You are trying to appeal a ban from an alt account. We can only process unban requests from the account that was originally banned. Please log in to that account to send an unban request."

[lavish ferry]

How can I appeal an Ingame Ban?

If you were wrongfully banned, please appeal your ban at https://emergency-hamburg.com/unban-request
Please note that we will not unban players who got banned for exploiting!

Please allow us up to 3 days to evaluate your Ingame Ban Appeal after submitting it.

You will be notified regarding your ban appeal status if you have notifications from Emergency Hamburg enabled.

How can I appeal a Discord Ban?

If you, or somebody who you know was wrongfully banned, please make sure appeal your ban at https://appeal.gg/emh. Please allow Emergency Hamburg staff to have ample time to evaluate your appeal and do not continuously ask for the status of your appeal.

max95200259

[frail hawk]

1. I said good night. (I’m not being rude btw haha) 2) Maybe someone of your family that has the same WiFi cheated

[toxic tartan]

Ok good nignt and no one in my family plays Roblox. Okay, I'm not going to take up your sleep. We'll see about that tomorrow.

Good night

[frail hawk]

Thanks, and try to see if you really didn’t used any account. Because if you don’t find it you can’t be unbanned

[azure hollow]

Perfect, but will the Robux I spent be refunded? It was the Athlete pass.

[toxic tartan]

Ok thank you

[frail hawk]

90% it will

[severe girder]

#announcements message

Fill out the product loss form

https://wiki.emergency-hamburg.com/en/Support/ingame-product-issue

[abstract aurora]

If you have been affected by the gamepass gifting bug in roleplay servers:

https://docs.google.com/forms/d/e/1FAIpQLSeHNF4nznMrBS0z2FfB0TJq2Vl32jrdFp6WS5esxA6Q1Bcokg/viewform

[frail hawk]

Damn, sever don’t like my link

[frail hawk]

But the goat can

[crude ingot]

Who can give me 51 robux pls ill give it back judt need for undercover pls

[dusk needle]

my server not working

[safe needle]

why dont we get xp when crimes are leaving anymore?

[edgy fractal]

Ich hab ein auto gekauft in ein RP server und jetzt hab ich es nicht mehr?

[abstract aurora]

It’s fixed in servers with the version V3.14.1 or higher

[safe needle]

the arrest xp not the detain xp yk?

[junior tinsel]

Alle meine Sachen sind auch weg als ich wieder auf einen RP Server gejoint bin (Geld und Automodifikationen)

[abstract aurora]

Der Fortschritt speichert in RP Servern nicht

[edgy fractal]

Bei mir auch auch beim öffentlichen

[edgy fractal]

Also das heisst wenn ich geld farme oder ein auto kaufe hab ich es nicht mehr auf einen öffentlichen server?

[junior tinsel]

Das ist um ehrlich zu sein eines der schlechtesten Sachen die ihr je verändert habt...... ( No hate )

[minor sable]

If I buy a new car in a RP server will it save to the main servers?

[abstract aurora]

Der Fortschritt speichert auf Servern mit dem roleplay Server Package nicht da man Zugriff auf commands wie z.B. hp, wanted oder mission start hat

Dadurch könnte man unendlich viel Geld / XP Farmen oder Spielern ihr ganzes Geld kosten durch permanentes hp 0

[abstract aurora]

No, data doesn’t save on servers with the roleplay package enabled

[minor sable]

Oh it’s a nice way to try out vehicles that you aren’t sure if you should buy them

[junior tinsel]

Dann könnte man ja einzelne Sachen ändern und nicht den kompletten Fortschritt in RP servern löschen bro

[frozen zephyr]

you aren't able to grind on private servers anymore?

[abstract aurora]

You are able to, as long as the roleplay package isn’t active

[frozen zephyr]

alr

ty

[abstract aurora]

Once the roleplay package is active no progress saves

[distant girder]

I want to say that the update ruined the game and ruined the fun of combat, especially sniper scope

[frozen zephyr]

nuh

[distant girder]

I advise the developers to make the changes quickly because many people will quit

[frozen zephyr]

no i think its just you

[distant girder]

Dude you aren't a real emergency humburg player then

How you can even pvp someone now with sniper

[fleet loom]

You shouldnt in the first place

A sniper is a long range weapon. Not close range

[distant girder]

But I wish they could add options

[fleet loom]

Felix said in the future he may add a close range weapon

Like a deagle

[dusk needle]

Its normal ?

[teal timber]

@abstract aurora hallo ich wolte sagen ich bin ins spiel rein gegegen und wurde direkt gebannt ich weiß ja nicht mal wiso und kann nix dagegen tun wäre sehr nett wan das behoben wird
wäre halt nett weil finde micht so cool das ich einfach ohne grund direkt gebannt werde nur weil ich nins spiel reingehe

[brittle escarp]

Ne ist kein Fehler den warn habe ich bekommen plus 1 Woche mute

[distant girder]

😔

[distant girder]

But wait bro If developers are always looking out for their own interests and the players' interests, why don't they hold a vote?

[azure hollow]

Okay

[distant girder]

Hey bro do you have contact with the creators

[plain moat]

@severe girder @abstract aurora Hi, my friends got a discount on the Robux prices for passes, but I didn't receive any discount. What's going on?

[digital goblet]

Why isn't the game progress saved on the roleplay servers?

[severe girder]

Probably regional pricing or so

[severe girder]

Because it would be incredibly easy to farm money

• many more reasons

[plain moat]

But my friends live in the same country as me.

[atomic kayak]

Why are lot of server down?

[scenic canopy]

Why when we detain a criminal, and he leave we don't get the xp

[hollow citrus]

Hello, so I’ve noticed this twice now. I just earned 25k in a server. I left the server with it in my bank now, I join a different server and it is no longer there, along with the customisations I just did to my car. Seems like a data saving error or something but either way it’s extremely frustrating and i would like an answer… and if u don’t mind giving me 25k also 😉

[severe girder]

Did this happen on a private server which had the roleplay package?

[hollow citrus]

On HDRP

[severe girder]

HDRP has the roleplay package enabled which means your data won't save

Data will only save on private servers which have the roleplay package disabled

[hollow citrus]

-_-

Tbf that is a smart decision by developers..

but also means I that money 🙁

[severe girder]

Yeah unfortunately, just remember for next time

[hollow citrus]

I only play on rp servers 😭😭

I’m never earning a penny again…

even if you earn money from doing jobs?

[severe girder]

just look out for 'Private Roleplay Server' in the bottom right, if that's there then it means your data won't save

not every private server is a roleplay server

[hollow citrus]

I agree that yeah stop the money grinding people- but come on lads.. surely it’ll discourage people to earn money and do jobs in rp servers

[gloomy pine]

Do only private roleplay servers not safe data?

I just lost 50k

[hollow citrus]

…

you poor poor guy..

[gloomy pine]

bc of that, So if i understood right i need to always filter private servers for roleplay for them to not save data?

[primal lynx]

I have a server where you can farm money on

[primal lynx]

Only Roleplay servers

[gloomy pine]

Bro i dont need money 40k is not much

[hollow citrus]

I’d like it 🥺

[primal lynx]

You want to farm money on my privet server?

[hollow citrus]

Wait

[primal lynx]

?

[fiery jewel]

Does this also apply to everyone else, that as soon as you leave the game you always end up in prison, regardless of whether you are playing on a public or private server?

[hollow citrus]

so they make it so u can still farm money on not proper rp servers but u can’t on js normal rp servers where people don’t farm money…

[primal lynx]

It happens if ur crimi

[primal lynx]

Yea

[hollow citrus]

that’s honestly stupid

[primal lynx]

Yea

But there are servers where u can farm money on

[fiery jewel]

No, for me it's always the same: as soon as I join, I end up in prison, regardless of whether I have any stars or not.

[primal lynx]

Well thats an ingame error

Wich you shoud go to staff to

[hollow citrus]

yeah well that just allows money farmers to ruin the game for the other people and developers have allowed them to do that

ngl I don’t care if a money farmer is a millionaire-

[primal lynx]

Yes it legit turned pay to win

If you dont have robux for ur own farming server then gl on normal servers

[hollow citrus]

technically yeah

[primal lynx]

But i can give a tip go in to servers click on accending at like 1 am for germany then farm money thats where most players are off

And where it isnt a problem for you😀

[hollow citrus]

But I wouldn’t consider being crazy rich winning- the only way I like the game is not bc I’m rich it’s bc I have fun and I think that’s kinda been ruined a bit because the having fun part of it plus money to buy new cars and stuff has been ruined a lil. At the end of the day having fun is the real reward, not the fake money

[primal lynx]

Its more fun if the police cant catch you in a super car 2.2mil car😀

[hollow citrus]

haha true

[primal lynx]

And racing trough the entire map is fun to

Thats why i my self farm money

[hollow citrus]

But you can see how it makes just normal people like me who don’t money farm and just play normally a lil mad bc it’s like we’ve been punished for something we haven’t done

[primal lynx]

Yea i dont like farming money as well but its really irratating that people in sport cars have enough money to buy guns all day just to kill you

[hollow citrus]

Yeah I agree but sometimes you’ve just got to ignore the people like that and focus on the ‘innocent’ hard working people

[primal lynx]

Yea

[hollow citrus]

One solution could be making a ‘ max money you can earn per day type of thing’?

[primal lynx]

Oh no that woud kill off the game in a matter of houres

[hollow citrus]

That way it stops people making loads of money from money farming but allows normal people to play like normal

Yeah but make it like 150k

[primal lynx]

Sadly to say most of the unemployed people in EH make like over 400k a day

[hollow citrus]

..

wanna donate guys 😉

[primal lynx]

Belive me i saw them gremlins

[primal lynx]

Fr lol

[hollow citrus]

well screw the money farmers bro, focus on the average player

[primal lynx]

What car and how much moneh u got anyways

[hollow citrus]

Right now sitting at 300k with Bugatti and all the luxury cars below that and a few lower priced cars like a van and a few BMW’s

What about you?

[dusk needle]

Hi, I can't change the server language back to neutral and so a lot of people come up who are disturbing the rp.

[pale wolf]

I got banned out of nowhere because my car flew under the map and they called me a script, please could you unban my account, thank you. My name is Davimello20131

[lavish ferry]

How can I appeal an Ingame Ban?

If you were wrongfully banned, please appeal your ban at https://emergency-hamburg.com/unban-request
Please note that we will not unban players who got banned for exploiting!

Please allow us up to 3 days to evaluate your Ingame Ban Appeal after submitting it.

You will be notified regarding your ban appeal status if you have notifications from Emergency Hamburg enabled.

How can I appeal a Discord Ban?

If you, or somebody who you know was wrongfully banned, please make sure appeal your ban at https://appeal.gg/emh. Please allow Emergency Hamburg staff to have ample time to evaluate your appeal and do not continuously ask for the status of your appeal.

davicocudo

[ripe sail]

I got banned cause exploits i did an bann apeal but didnt got a otification after 60 days i did 2 ban appeals please help me i spend 1,992 robux in this game

[pale wolf]

You do nothing to help, I got banned for a stupid thing and bought several game passes like sek and crime boss and they did not return my Robux. I will contact Roblox to take your game down.

[ripe sail]

i tryed to refund my robux but they said i have to talk to an admin here but i cant contact one

[pale wolf]

not me either, man

[ripe sail]

ye

[pale wolf]

I wonder if it's not possible to sue or something like that?

[tight blaze]

For some reason when I join back In the game none of my upgrades to my vehicles are saved or my job payments?

[pale wolf]

they ruined the game for the goods for the admins

[lean wasp]

same with me idk what wrong

[minor sable]

Because you were upgrading your car in a private server that has enabled Roleplay mode

[minor sable]

Same about you

[tight blaze]

Damn thx for letting me know

[lean wasp]

thanks for leting me know

[minor sable]

Sure

[lean wasp]

but it should get fixed

[minor sable]

It’s not a bug it’s intentional

To avoid abusing

[half sphinx]

I got Problem I’m Not wanted and if I leave the Game im instantly in jail for 3 minutes I lost a lot of money like that

[snow slate]

Yeah its a new bug, sorry for that

[half sphinx]

Will the money I lost be refunded

[snow slate]

do you got any evidence that you lost money because of this bug?

[half sphinx]

I got bank transactions of be buying stuff

I had like 40 bombs on me

[snow slate]

sorry to hear that but we can only give you a refund if we have a clear evidence showing that you lost your money/items because of the bug

[half sphinx]

Well how could I know that if I leave the game I will loose all my stuff it’s not my fault it’s the problem with the game

[snow slate]

true point, you couldnt know it but there are also clipping softwares

[half sphinx]

well my pc isn’t that good that I can record stuff 24/7

I recorded the glich happening again as proof but nothing more

[snow slate]

then no refund i guess

[half sphinx]

It’s litterly not even my fault

[snow slate]

i know

[half sphinx]

I want my money back tf?

[snow slate]

we're aware of this bug and working on a fix

[half sphinx]

Yeah we’ll work on refunding to

[snow slate]

okay, you need a clear evidence to receive a refund

otherwise every player could just say: "hello i lost xx Money, please give me a refund"

[half sphinx]

Why do I need clear evidence when it’s litterly you’re fault for not fixing the game

Yeah well I have the transactions of me buying the bombs

[snow slate]

because you could be lying?

[snow slate]

not proofing anything

[half sphinx]

Yeah I could be lying but it’s still the fault of the game that they didn’t fix the glitch

I’m not asking for real life money I want the 30k in game currency back

[snow slate]

Sir, this bug has only been around for a few hours, I immediately reported it to the developers, and they are already working on a fix

[half sphinx]

Yeah well tell them to fix the refunding stuff to

[snow slate]

nothing is wrong with that

[half sphinx]

It is wrong I lost the money because the devs didn’t patch the bug

[snow slate]

I understand you, its annoying but We/I can't do anything at 4:49am CEST

[snow slate]

#questions message

[half sphinx]

Yeah I’m not asking for the money right now but I want it back someday

This is questions

[snow slate]

^

[tired smelt]

Countless of times i have been put to prison without reason not wanted nothing. Please fix this and i question why this is a thing

[sweet slate]

Is there any hope that the sniper will return without a scope?

[half sphinx]

Same for me

[cobalt juniper]

No but most likekly a deagle with high damage so basically the same as the old sniper

[tall cave]

I got also to prison when I left while I was a cop and down

[cobalt juniper]

I didnt get put in prison while being criminal and i left in a private server

[tall cave]

Uhh might be a bug

[crude tide]

If the roleplaypack is enabled data will not save

[mint geode]

Next update is V4 or V3.15?

[heavy geode]

3.14

[hushed briar]

Nice feature eh

HEYYYY NICEEEE

[near sigil]

Why did u fix the sniper

[mint mirage]

#1452030002446204988

[hushed briar]

Done

[hardy mist]

Is it just me that the option to arrest everyone on RP servers doesn't work?

[blissful peak]

https://discord.com/channels/897153084478865438/1452030002446204988

[brave sequoia]

because I can't send money on role-playing servers

?

[mild aspen]

Unknown

[vestal shoal]

Why are most of the Emergency Hamburg private servers not listed, and why is the private server website not working where all the servers are displayed?

[mortal hare]

I need help I sent my friend a gamepass and it disappeared but I can’t fill out the support form because the website is just white

It doesn’t load

[rose ledge]

.

[turbid coral]

Liebes Notruf Hamburg Team,

Wäre es möglich das man das Bau Limit erhöhen oder es sogar zu entfernen könnte wenn der Server wegen zu vielem Buildings anfangen sollte zu laggen werden das die Admins hoffentlich merken und die gebauten sachen so wieder entfernen sodass es noch Spaß macht?

(Es soll nicht böse sein)

LG NeoMatrix

[quiet idol]

Let it load for a few minutes

[mortal hare]

It’s still loading

[quiet idol]

It should take you to a Google Login Page

[quiet idol]

So uhh

[mortal hare]

Ima just do it on my pc

[devout prism]

I Got a question

Like before my frend whas banned before this and the other update he Got banned for exploit he whas on his private server and he whant to protect his server so he enebled esp so he can see the nick name of the player cheating so he can ban him right away on rp server he got 700+ppl that time on his server on dc and right wen he started he got 30ppl on server but he got banned bc he whant to protect his server his name is dejvidek1235 if u can reply pls il be happy

[junior junco]

Where do i report users when the website isn't responding as it stays in white screen

[mortal hare]

Mine has been loading for so long

I think it’s a bit bugged

[junior junco]

We have to contact the moderators just to report them

Ngl

[tired smelt]

This is so real bro

[tired smelt]

Yeah same problem as me

[hushed briar]

Yeah

[junior junco]

Opera gx can't load in too

[amber yoke]

Guys how do i costumize the cars in my private server

[alpine lantern]

Why did you make it so that on roleplaying servers you can't buy cars because it reverses, weapons like that and give money? Because now it ruins the roleplaying. For example, if I kidnap a policeman or a citizen and I want to extort money from him, he can't give it to me

[hushed briar]

Keep g36 and fire system just not the scope and wanted system

[severe girder]

Private roleplay servers give moderators access to various features which could easily be misused to farm money, or gain them an unfair advantage in public servers, i.e with the vehicle repair command

which is why data doesn't save in private roleplay servers

[alpine lantern]

Well, at least it would be possible to buy something from a dealership, a car and give money

now it ruins the gameplay

[abstract aurora]

Progress is disabled because you could easily farm money using the mission start, wanted or hp command

If you want progress to save, disable the roleplay package

[alpine lantern]

bro?

so why if there is no package, you can do it yourself, and if there is a package, there is no progress!

[abstract aurora]

As we already said above, progress doesn’t save because of the additional commands you get through the package

It also says that when enabling the package & it was listed in the update log

If you want your progress saved, disable the package

You don’t have to have it enabled

[turbid coral]

Liebes Notruf Hamburg Team,

Wäre es möglich das man das Bau Limit erhöhen oder es sogar zu entfernen könnte wenn der Server wegen zu vielem Buildings anfangen sollte zu laggen werden das die Admins hoffentlich merken und die gebauten sachen so wieder entfernen sodass es noch Spaß macht?

(Es soll nicht böse sein)

LG NeoMatrix

[alpine lantern]

Okay, you can take it so that you can buy money, cars and weapons because it would improve the roleplaying because now it's broken

[ripe umbra]

Gibt es eine custom Update Logik? Ich hatte nicht das Gefühl dass die Server richtig neu gestartet haben beim Update, sondern dass es einfach kurz einen black screen gab.

[abstract aurora]

#suggestions :)

[turbid coral]

Ok sorry

[ripe umbra]

Hahahahha, ich hab das noch nicht erreicht nach ca. 20 Versuchen

[turbid coral]

Ja habe meine ganze Zeit ins bauen Investiert

[ripe umbra]

Respekt!

[turbid coral]

Dann auf einmal steht unten Limit erreicht bin crash out gegangen xD

[valid atlas]

Stormi

[knotty lotus]

hello i was wondering if i could get unbanned for a second so i can gift something to my alt account on emergency hamburg i was banned on my main for ban evasion my account that i wanna gift is yannisgeorge22 hoping u guys can let me gift my alt

[lavish ferry]

How can I appeal an Ingame Ban?

If you were wrongfully banned, please appeal your ban at https://emergency-hamburg.com/unban-request
Please note that we will not unban players who got banned for exploiting!

Please allow us up to 3 days to evaluate your Ingame Ban Appeal after submitting it.

You will be notified regarding your ban appeal status if you have notifications from Emergency Hamburg enabled.

How can I appeal a Discord Ban?

If you, or somebody who you know was wrongfully banned, please make sure appeal your ban at https://appeal.gg/emh. Please allow Emergency Hamburg staff to have ample time to evaluate your appeal and do not continuously ask for the status of your appeal.

haheyw.

[valid atlas]

I have a question stormi
Automatic Jail Bug fixed

[frail hawk]

Won’t happen

[languid acorn]

Would it be possible to add a “Czech/Slovakia” category to the servers? There are more than 5,000 players from the Czech Republic and Slovakia playing.

[toxic lion]

#suggestions

[strange hornet]

Excuse me, is it normal for a ticket in v2 to stay open for 44 hours with all receipts? I'm just making sure I didn't miss anything. Thank you.

[fleet loom]

Ticket?

[fickle dagger]

Can I load two builds in the same time if so how?

[fleet loom]

Receipts?

[strange hornet]

Yes, I have a ticket in v2 and I already uploaded 5 receipts from Roblox, but no answer for 44 hours.

[fickle dagger]

@abstract aurora

[fleet loom]

English?

What ticket, what Receipts? What v2?

[strange hornet]

Yes, everything is in English. The receipts and the ticket messages.

[blissful peak]

What ticket? 🤨

[abstract aurora]

No

[fleet loom]

Oh you meant you gifted someone a gamepass but they didnt receive it?

[fickle dagger]

Sad tbh there is so much cool builds that I want to have

[icy kayak]

Same

[abstract aurora]

Hi,
What exactly do you mean?
Did you submit an Ingame product loss form?

[strange hornet]

@blissful peak It is in Tickets-v2, my username is (Turki FTPP123456). Please check it, I've been waiting for 44 hours.

[blissful peak]

This isn’t tickets-v2… what exactly is this about?

[strange hornet]

I opened a ticket in v2 and uploaded all 5 receipts there, but no one gave me a form to fill out yet. I've been waiting for 44 hours for a response.

[abstract aurora]

What exactly do you mean? We don’t have any tickets here

[blissful peak]

If it is about in game product loss - #support message
if not then could you perhaps explain what exactly it is?

[strange hornet]

I already have a ticket with everything uploaded. I just need a staff member to check it and respond. It's been 44 hours.

[hot mesa]

Sorry for Interupting U but i gifted my friend motorcyles and he didnt get it! Proof:(sorry for the Quality)

[blissful peak]

There are not any tickets here..

[blissful peak]

#support message

[strange hornet]

This is the ticket in v2. As you can see, I provided the Roblox support response and all 5 receipts. I just want to know why it's been ignored for 44 hours.

[blissful peak]

Isn’t that a dm with the bot? It won’t be able to do anything

[fleet loom]

[blissful peak]

Ohhh I get it now

[strange hornet]

Oh, my mistake! Can you please open a ticket for me? Or guide me to the right channel so you can check my receipts there? I really want to fix this

[blissful peak]

He is banned on an alt account and texted the tickets v2 bot 💀

[fleet loom]

Cheaters are never the smartest

[blissful peak]

https://wiki.emergency-hamburg.com/en/Support/alt-detection read this

[strange hornet]

I am NOT banned on any account. I am right here in the server talking to you. Look at my messages! I just made a mistake by messaging the bot in private. Can we focus on the Robux issue now?

[blissful peak]

Uh… you can’t open a ticket. #support message

Why exactly did you text the bot that then?

Oh you edited it okay. Read #questions message

[strange hornet]

Yes, I was wrong for messaging the bot in private. I now understand that was a mistake. Can you please guide me to the correct channel to open a real ticket so I can show you all my receipts there? I just want to do it the right way now.

[blissful peak]

You can not open a ticket.

[dense summit]

why is xp and anything not saved wenn i leaved a roleplay server?

[strange hornet]

Yes

[fleet loom]

Can you guide me to open a ticket

[blissful peak]

I have told you before to read https://wiki.emergency-hamburg.com/en/Support/alt-detection
for more information

[blissful peak]

Bruh, same answer

[blissful peak]

Nothing gets saved on a roleplay server. #questions message

[dense summit]

but why

[blissful peak]

#questions message

[abstract aurora]

Hey,
It says „owned“ in the video; are you sure he didn’t get it?

[fleet loom]

Only when roleplay package is disabled

[valid atlas]

Stormi!!!
Bug of automatically jailed without wanted still happening 😭😭

[strange hornet]

, I am the original owner of account FTPP123456FD. I am banned in-game (Roblox) for "Alt Account". I am reaching out here because the appeal website says I have no Discord ban and won't let me submit. I have been playing since 2024 and here are my receipts as proof. My account was flagged because a friend used it on his device. Please help me fix this.

[strange hornet]

@abstract aurora

[abstract aurora]

You have to appeal the ban using the originally banned account

Read https://wiki.emergency-hamburg.com/en/Support/alt-detection

[sage siren]

Can i sell my templates for robux? Its full map

[sage siren]

Can you increase building items

Because i got to the limit and i cant place more

[blissful peak]

I have already sent that link like 2 times to him 😭

[strange hornet]

@Stormi please listen, this IS my original and only account. I have never been banned before. I can prove I am the owner with my email and the 5 receipts from months ago. I am not using an alt account. Please just let me show you the evidence in a ticket. If I was a cheater, I wouldn't be fighting for 2 days to get a ticket.

[lavish ferry]

@sahm0858_21100 muted

Reason: Rule 12 - read https://wiki.emergency-hamburg.com/en/Support/alt-detection
Duration: 29 minutes and 58 seconds

@stormi_139

[fleet loom]

Both in that arabic language or whatever

[crude tide]

If you wanna get banned for that sure.

[mighty burrow]

guys there is teammer police and criminal teamming up with eachother i have video proof

what i do

[strange hornet]

@crude tide Please read this, I want to explain everything clearly. I am not using an alt account. Regarding the similar username, it belongs to my friend; I liked his display name and copied it since Roblox allows changing it every 7 days. I can even provide proof that he is my friend if needed. I have 5 official receipts for THIS account, with some purchases dating back to December 2024, which proves this is an old main account and not a new alt. The system is flagging me by mistake. All I ask is for a private ticket where I can securely upload all my receipts and evidence to prove my identity. I just want to settle this fairly.

[strange hornet]

Actually, this is my friend's account, and since Roblox allows us to change our username every 7 days, I saw my friend's username, liked it, and used it. What's the problem? If you want proof, I'm happy to provide it.

[crude tide]

@severe girder Mute please?

[fleet loom]

3 months sounds good

[blissful peak]

Not again-

[blissful peak]

I agree

[heavy geode]

Stop

[blissful peak]

Okay for the last time… read https://wiki.emergency-hamburg.com/en/Support/alt-detection

[strange hornet]

To clarify everything: I am NOT the person you think. I actually SOLD my old iPhone to my friend (ro9_x6) and I forgot my personal notes and account details on that device. He took my notes, copied my info, and used my display name style on his own account. He already got his punishment and a permanent BAN (ro9_x6) from Roblox, so why am I being punished for his actions? We are TWO different people using different devices now. I am using my original main account (FTPP123456FD) on my current iPhone, and I have 5 official receipts dating back to December 2024. This proves I am the rightful owner and I had this account long before he used my info. Please check the login device IDs and my old receipts to verify I am a separate person and give me my account back.

[crude tide]

Whatever.

[strange hornet]

Can you please tell me how can I prove to you that this is NOT an alt account? The system flagged me by mistake and I want an official place to submit my 5 receipts from December 2024 and my device info. Can you please open a ticket for me so I can show you the proofs privately? I just want a fair chance to prove it.

[crude tide]

Accept your fate, that's how you prove it.

[alpine lantern]

Please REMOVE the fact that you can't buy cars, he defends that when it comes out, he reverses it because if there is a package, it won't work and if there is no package, it will work, what's the SENSE of that?

[fleet gust]

how do i report a private server

[tender prism]

SAY WALLAHI BRO SAY WALLAHI

[alpine lantern]

Leonski

wytłumacz po co jest ze nie dostaje sie na sewerze z pakietem 😭

[calm basalt]

What

[alpine lantern]

Poland?

[calm basalt]

No

[alpine lantern]

no are?

[broken summit]

Do the codes still work if you delete the save?

[wet tapir]

were can i find the eh role play codes for teplate

[runic shale]

Can you not get any Exp in RP Servers?

[strange hornet]

@wet tapir

Can you help me?

[runic shale]

I mean when I end my shift on an RP Server I dont get my exp

[heavy geode]

Not on rp enabled server

[runic shale]

Do you mean the Blue shield logo ?

[heavy geode]

Yes

[strange hornet]

@crude tide @heavy geode I am only 13 years old, and I have spent so much time and money on this map because I truly love it. People have feelings, and it’s very painful to be punished for my friend's mistake (ro9_x6) when I have nothing to do with it. I even ended my friendship with him because of this situation. As a Saudi player, it was hard for me to explain everything clearly in a different language. I am so attached to this map and I just want to experience the new update. Please, give me one last chance. If I make any mistake or break any rule again, you can ban me forever from all platforms. I leave my matter to Allah, and He knows I am telling the truth. Thank you.

[crude tide]

ok?

[strange hornet]

@blissful peak @fleet loom

[blissful peak]

Read the page!

[crude tide]

He is ragebaiting like a final boss

[blissful peak]

YES

[strange hornet]

Are you Muslims?

[blissful peak]

No

[dusk needle]

Hello, I created a community and how do I make it so that only those who are in the community can apply for work at Emergency Hamburg?

[heavy geode]

Using teams

In admin app

And remove it from public so random don’t come 😄

[dusk needle]

funny

I want to do this group connections

[devout prism]

can i talk to develpoer pls

[nocturne locust]

developer?

[devout prism]

yea

i need to talk to him abt smt

[nocturne locust]

lol devloper working on the game ask a mod+

[devout prism]

yea but no one respond

if i ask no one talk to me

[nocturne locust]

wait

[weary zodiac]

Why?

[devout prism]

bc i whant to talk to stuff abt it and i whant to not talk here

[wheat ridge]

Hi, I have a question Does anyone know how to add a direct link to my Discord group to the game server?

[weary zodiac]

Is it related to a ban?

[devout prism]

yea

[abstract aurora]

why?

[devout prism]

stormy please

[weary zodiac]

You can't: #questions message

[weary zodiac]

https://wiki.emergency-hamburg.com/en/Support/Bans

[devout prism]

dm pls stormi i tell u in chat

[nocturne locust]

i think you are banned for exploiting right?

[wild vortex]

wie viel ist limit für bauen

[nocturne locust]

glaube 2k

[devout prism]

stormi i need to talk in privacy bro pls

[wheat ridge]

Thanks

[weary zodiac]

👍

[abstract aurora]

why?

[devout prism]

bro please abt luky bro i have explanation i whas whit him the day it happend pls bro stormi

[nocturne locust]

he ask why

[devout prism]

no way he sad it bruh :/

[scarlet marsh]

Is it normal that my build are being remove without touching them ?

[thick spire]

Where can I use the building template codes?

[junior junco]

Do the criminals still put into jail when they leave before putting in jail

[frail hawk]

Yes

[fathom mulch]

does anyone know how to save builds?

[junior junco]

Ah alr

[frail hawk]

Check on your phone I think you can save form there

[crisp ledge]

Hello, is it normal for the buildings to disappear little by little?

[fathom mulch]

ok thanks

[fathom mulch]

i don't think so

[frail hawk]

Did you important other build code?

Imported *

[crisp ledge]

No 😪

By me for my server

[frail hawk]

In how much time it disappear?

[hybrid smelt]

I got banned for something i dont do what now ?

[brazen marten]

in-game?

[frail hawk]

What’s the message?

[hybrid smelt]

yeah

[hybrid smelt]

Exploiting

[crisp ledge]

It disappears randomly

[frail hawk]

You are sure that you didn’t used exploit? ?

[latent trench]

Könnte ein Mod mit mir ein Ticket eröffnen?

[hybrid smelt]

i dont

[hoary tundra]

Stormi/Kuppel, darf man die Videos auf TikTok herunterladen und neu posten?

[hybrid smelt]

the wiki wont help

[frail hawk]

Nothing much to do you can try here: https://emergency-hamburg.com/unban-request

[crisp ledge]

It disappears randomly

[hybrid smelt]

still

[frail hawk]

As you see it’s self explanatory

[hybrid smelt]

should i ask a mod

[frail hawk]

You can try but you can’t get banned for exploit doing nothing..

[hybrid smelt]

Why do i get kicked by the anti cheat if i speed ?

[frail hawk]

Speed?

[hybrid smelt]

yeah with the car

[frail hawk]

Give other context please

[frail hawk]

Strange

Maybe it’s some setting try check that, I can’t really help because I don’t have the game pass

[abstract aurora]

you cant appeal anti cheat bans since they are 100% correct

[hybrid smelt]

come on

[frail hawk]

Did they use inject detect?

[hybrid smelt]

Yeah then its to late for me now i need to switch to Emden....

[wild vigil]

Whos the coolest Staff? (In your opinion)

Whats the build Limit on private servers?

[frail hawk]

Try not to cheat in that game too, and good luck with the game !

[frail hawk]

2k props

[hoary tundra]

Stormi/Kuppel, darf man die Videos auf TikTok herunterladen und neu posten?

[thick spire]

.

[frail hawk]

In your phone

[thick spire]

A little bit more specific would be nice

[frail hawk]

There’s a section for the build in admin app, the name of the section it’s self explanatory but I can’t give more than this

[thick spire]

Is it only for the owner of the private server?

[frail hawk]

I need to search for this, just give me some minutes

[thick spire]

[frail hawk]

I think it’s for the mod too like the admin car package

You can do some check by yourself if you want too

[steel ginkgo]

Am i allowed to ask people if they wanna be staff?

Cus i need staffnthat know their stuff

[frail hawk]

If it’s for your private server you can say in your ad here: #private-server-ads

[harsh beacon]

How much is all the packages in vip?

[elfin wyvern]

Is it normal that when i leave as i Crime and join again that im in prison?

[frail hawk]

Yes it happen when a police is near to you

[elfin wyvern]

But i was alone in my private Server

[frail hawk]

Try to disable “Roleplay sever” it you have it active

[elfin wyvern]

Ok thanks

[iron sentinel]

Warum können crimes einfach so den Server verlassen, nachdem man sie gecatcht hat und man als cop keine Festnehmen XP bekommt? Wieso nur detain, man kann doch nix dafür dass crimes leaven

[frail hawk]

Ich glaube, das ist ein Fehler, der gerade behoben wird

[iron sentinel]

ok

[ripe umbra]

Das neue System funktioniert so. Hier sind die Update Logs, wo du mehr dazu lesen kannst:
https://devforum.roblox.com/t/notruf-hamburg-updates-und-informationen-de/2388156

[pliant cradle]

What is the limit of the building objects?

[minor sable]

2k if the information I’ve seen is correct

[pliant cradle]

Thankss

[coral goblet]

Are we being fr i rejoined away from police with 2 stars when i rejoin i saw myself in jail

[ripe umbra]

The detain system was reworked. You will always find yourself in jail now after leaving with a wanted level. Thats a new feature, see update logs here :D

https://devforum.roblox.com/t/emergency-hamburg-updates-and-information-en/2388146

[coral goblet]

Thats Trash and i wont play anymore

[obsidian wave]

Is there a specific reason why we can’t stack multiple saves ?

[pliant scaffold]

What does the webbook do in emergency Hamburg Roblox?

[foggy field]

Good afternoon, how are you? How does Group Connections work on a Private Server?

Now you can link group restrictions to private servers! This feature is available for free on all private servers. You can block the following functions behind a group rank:

Server Access
Job and Department Access
Moderator Permissions.

[junior junco]

What happens when you fall off from the map and kicked for fly hacking or smth, does it get you permanently banned

[cedar fable]

no you only get kicked

happened to me several times because of lag but I have no perma ban

[steel ginkgo]

I dont have accsess

Now i do thanks!

[brazen marten]

it lets you send the phone audit log to a discord channel

[severe girder]

https://wiki.emergency-hamburg.com/en/Items/Phone/Admin

[inland adder]

Wie ist das jetzt mit den neuen RP Updates? Wenn ich Geld auf einem RP Server ausgebe habe ich das auf einem öffentlichen Server dann wieder?

Ich verstehe das nicht so genau.

[woeful carbon]

Hello, I urgently need help. I bought the Robloxay pass, but 1) it's not showing up as a purchase, and 2) I can't activate it. Hallo, ich brauche dringend Hilfe. Ich habe den Robloxay-Pass gekauft, aber 1) er wird nicht als Kauf angezeigt und 2) ich kann ihn nicht aktivieren.

[round smelt]

https://cdn.discordapp.com/attachments/907805523276091473/983632074093244466/rainbow.gif?ex=69ccc7c1&is=69cb7641&hm=a5f7c46dbf593b21d83234cfb82ff18b2574c356a3861e0cf7db70e89dc08799&

[sour elbow]

its only for admin this features or for anyone?

[sour elbow]

hello???

[plush lily]

It will disable the team limit for every department, meaning everyone can be a police officer without any limitations(or any other team), Only the owner can disable or enable it.

[sour elbow]

yea but they say that they need to wait

even if its off

[hoary tundra]

Stormi/Kuppel, darf man die Videos auf TikTok herunterladen und neu posten?

[exotic pelican]

How can these traffic lights light up?

[tired ether]

@lavish ferry kann man im nächsten Update vielleicht so eine Anruf Funktion machen?

[mellow flower]

In the next update, can you issue that apart from us policemen that we can use the tesa against everyone, but also that we can arrest everyone or have you already put it?

[lavish ferry]

I'm a bot that can't assist you with any issues.

If you need help check out #support or our Support Wiki

[mellow flower]

Palese

[foggy field]

I don't think I know how to do it, because I set up a Roblox community group with the roles, copied the group ID from the video, put in the role ID, and it always shows:

You need to be a member of the "dualito" group with the "police" rank to join this department.

[dark notch]

does annyone else have conecting iseu on moblie while trying to go in privates

[plucky grove]

Yes me to

[severe girder]

No, you are meant to replace the group ID with your own group ID

Not the same one that is in the video

[pulsar merlin]

Why the 2nd are going to be banned we can have another chance

[foggy field]

Like this.

[safe needle]

here you can see a crime leaving and I dont get any arrest xp. He was in my car. The car where I destroyed the tires is from another crime

[dusk token]

Hi Ersteller von eh kann ich die alte Sniper haben ohne den Zoom weil die neue Nervt irgendwie

[safe needle]

gibt es garkein arrest xp mehr oder was?

[foggy field]

Thank you so much! Do you have a review channel?

[open marten]

where i can find that product which repairs my car instantly if im not a criminal ? and is it only for priv servers ?

[vagrant charm]

it just comes when you car is completle broken then you can repiar it instandly for robux

[open marten]

oooh i understand it thank you 🙏

[vagrant charm]

how can i do this id from my world to send it in this chats here?

[grave otter]

is it nice?

[safe bough]

I got 13k with undercover, left, rejoined tem minutes later, nothing, my money’s vanished. How that happened?

[molten musk]

https://medal.tv/games/roblox/clips/mpVEQHauH5PnXt0Zi?invite=cr-MSxNS04sMzI3NTkyNjM3

Should I be worried if something like this happens?

[vagrant charm]

lol

[safe needle]

das war glaube ich ein exploiter der gegen dich geflogen ist mit seinem auto. kriegt man keinen bann für

[molten musk]

das meine ich ja nicht weil falz die so Anti Cheat Bestrafungen speichern und wen das öfters passiert das ich dna gebant werde so meine ich das

[safe needle]

ist bestimmt nicht das erste mal dass das reportet wurde. deswegen glaube ich nicht aber ka

[strange heart]

Is this bann permanent

[safe bough]

I got 13k with undercover, left, rejoined tem minutes later, nothing, my money’s vanished. How that happened?

[mint mirage]

Yes

[mint mirage]

You were probably on a Private Roleplay Server where data isn’t saved

[strange heart]

Bro is there any chance to get unbaned

[mint mirage]

No, since exploiters arent unbnaned and since you are also actively in a exploit server and I have the proof right here

[frank depot]

Why does the Double Jump Feature not work for Mobile?

[mint mirage]

I dont know but you can post some feedback or suggestions about that in #suggestions

[frank depot]

Alright

[strange heart]

whaat is this ddy proof

[lean jolt]

Wie öffnet man die Einstellungen, wo man auswählen kann, dass die Polizei alle verhaften und schießen darf?

[prime gale]

You won’t get unbanned

[prime gale]

https://wiki.emergency-hamburg.com/en/Support/private-servers/roleplay-server-package

[strange heart]

@prime gale for 100RBX

[prime gale]

I’m not a moderator so I can’t unban you and even if I could I wouldn’t. Your ban is correct. If you still think you’re innocent you can still fill out the unban request.

https://emergency-hamburg.com/unban-request

[crude ingot]

Why my head is like that ?

[rancid bone]

how to get old sniper back cuz ive seen some toher people with it and i would like it too?

[crude ingot]

Hackers

[crude tide]

If you want to get banned from EH, it is an script.

[crude ingot]

why my head is like that

[light parrot]

Like what?

[rancid bone]

how come the people posting on tiktok with around 5K followers have it the old sniper and whena sked they say felix gave them it?

[crude tide]

Cuz he lied?

Felix never give him the sniper, it is an known exploit which will get you banned.

[rancid bone]

alright thank you also do you know if the sniper is comming back or a feature where u can choose which seeting u want?

[crude tide]

Thank you^^

[tender mauve]

Fr
Est-ce que pour les nouvelles commandes (wanted player, heat player...), il faut le passe rôle-play ?"

En
"Do we need to use the new commands (wanted player, heat player...)
"Do I need to buy the roleplay pass?"

[frail hawk]

You don't need to buy anything, if you want to buy it buy and if you want to use the commands use it

[sullen vault]

It’s a script/hack/exploit that pepole use.

[lilac pagoda]

Warum wird mir trotz deaktivierter VC-Filter voice server angezeigt?

[crude ingot]

Why my head is like that

[snow slate]

I already answerd you this question in the english chat

[crude ingot]

Rlly wait

[crude ingot]

The problem is I'm using a face accessory

And I think Roblox changed face form

[snow slate]

yeah that is prob the reason

[blissful mesa]

Why I can't change to my srv language None ? Admin-Acess Settings-Language-None

[crude ingot]

Fuh

[tall trail]

Hey,anyone willing to let me build some stuff on their private server?

[rancid bone]

Thank you

[strange hornet]

Can help me please?

[untold quarry]

Is it a bug that i can only arrest players if theyre criminal on a roleplay server?

[snow slate]

What do you mean?

[plush lily]

To be enable to arrest everyone, you need to enable "Arrest all players" in the roleplay server pack

[snow slate]

You can only arrest people who got stars, except you activate the "Arrest all players" option (only works on a roleplay server with the roleplay package enabled)

[untold quarry]

I have the arrest all option enabled but it doesnt work

[obsidian wave]

Is there a specific reason why we can’t stack multiple saves ?

[snow slate]

You may need to restart your server

[untold quarry]

Ok thanls

[tender mauve]

Fr

Même pour les commandes comme mettre un joueur en recherche, enlever ou remettre de la vie à un joueur, c'est pareil ?

En
"Same for the following commands: putting a player on wanted, removing or restoring a player's life?

[strange hornet]

Can help me pls ?

[strange hornet]

Can help me please?

[snow slate]

Whats wrong?

[rancid bone]

Yes with What?

[woeful leaf]

Ich bin Inhaber eines großen RP Servers NRW RP VC und in der letzten Zeit (nach dem Update) ist mein Privat Server oft abgeschmiert und man kann für 5 min nicht drauf dort steht dann Failed lod data. Es ist sehr schade warum ist das so

[smoky spoke]

Good evening is it possible to heal oneself or others on an RP server now ?

[snow slate]

yeah, but it only works on a roleplay server with the roleplay package enabled

[smoky spoke]

Roleplay option is paid ?

[snow slate]

the roleplay package yes

costs 349 Robux

[drowsy forum]

Why did all players get kicked from my private server saying 'Removed by a moderator'?

[smoky spoke]

What commmand to use it ?

[smoky spoke]

Shutwdown if everyone kicked

[drowsy forum]

it was't shutdown

[smoky spoke]

Send what it was

[snow slate]

hp or health

[smoky spoke]

Thankyou luxury

[snow slate]

[drowsy forum]

Everyone got kicked from the server with messages like 'Connection lost: Kicked by a moderator' or 'Connection Failed: Failed to connect to the experience. No response from the server. Please try again

[smoky spoke]

It's so strange i would take it as a normal problem if only 2 person had been kicked but a while server... i don't know. Connection like the error message said

[agile island]

Is it worth buying Mauntley National GT when I have 1.5 million? and I'm looking for a car for speed and drifting, and I have gamepass tuning where I can upgrade it to the max

[drowsy forum]

Yeah @abstract aurora , can you maybe tell me what the problem is

[trim shale]

Darf man eigentlich einen zweiten acc benutzen für medic ?

[marsh token]

Ich wurde gebannt von EH und wenn ich auf die Website geh zum entbannen steht da ich kann das mit meinem account nicht machen

was soll ich jetzt tun

[woven igloo]

Can someone explain what this means?

There are no Shutdown logs or anything else.

English : Connection to the Server lost. The Server has been Shutdown.

[unique cape]

Can I request monetary donations from Emergency Hamburg in the English chat? @lavish ferry

[lavish ferry]

I'm a bot that can't assist you with any issues.

If you need help check out #support or our Support Wiki

[brittle escarp]

The server owner has shut down their server.

[unique cape]

.

[woven igloo]

thx

[void spruce]

Does lowering or raising the car affect handling and driving performance?

[plain narwhal]

if i turn off roleplay setting in my server then farm money or xp does it saves to all servers + public?

[upper cedar]

yes it should do

[plain narwhal]

okay thx

[strange hornet]

My friend (ro9_x6) got banned on his device, and because we were playing from the same network (shared Wi-Fi), my account (FTPP123456FD) got banned too. I didn't break any rules, it was just the IP link. I have already changed my account details and email to prove I am a separate, independent player. Please, can you check my case? I am a loyal player and I don't want to lose my progress because of a mistake I didn't make.

[strange hornet]

@void spruce @unique cape

[strange hornet]

Hallo

[shut falcon]

@quiet oak

[unborn dragon]

Hello I’m planning to make border rp but from where to invite moderators and people to play it on

[quiet estuary]

Good morning! You can submit your server to #private-server-ads, where everyone can see it and, depending on how you design it, they can then apply to be a mod or introduce themselves.

[unborn dragon]

Okay thanks

[quiet estuary]

np

[river pond]

.

[distant egret]

Hello I got to idiot friends that used the same email for there accounts and now they are banned because the system thought it was an alt account

How can they get unbanned

[quasi sierra]

You will not be unbanned.

[distant egret]

It's not me

And it is a game ban not roblox

[quasi sierra]

Were you permanently banned?

[distant egret]

Not mee my friends and yes

[quasi sierra]

Were you banned for exploiting?

[distant egret]

No alt

And it's not me

I told u my friends

[quasi sierra]

Have you already tried filing an appeal?

[shut falcon]

https://wiki.emergency-hamburg.com/en/Support/alt-detection

[distant egret]

I did that

But they thought they will be safe for using the same email not for avoiding ban appeal or smth

[arctic orbit]

.

[devout zealot]

@warm osprey sorry for pin can you deleted it!

@autumn horizon please delete it

[autumn horizon]

Ty

[mint mirage]

Maksi

[devout zealot]

np thanks sir maxi

[strong kraken]

Ey stormi könntest du kurz @abstract aurora

[silver cave]

Guten Tag ich benötige Hilfe.
Kann wer mir bitte helfen ?

[strong kraken]

ich mby

[mint mirage]

was ist dein problem

[silver cave]

Und zwar ist mein Problem das ich gebannt wurde wegen "exploiting" und möchte gerne mit einem Teamler sprechen und dies zu erklären.

[strong kraken]

dann kannst du einen entbannungs antrag stellen aber gegen exploiting kann man nicht viel machen

[mint mirage]

Exploiters sind nicht entbannt

[silver cave]

Ich selbst habe nicht einmal gehackt ich war ein Massen RP spieler auf vielen Servern

[strong kraken]

was genau für eine nachricht hast du denn erhalten?

[mint mirage]

dein Account wurde aus gutem Grund wegen Exploiting gebannt; also musst du wohl tatsächlich einen Exploit genutzt haben.

Lügen wird dir in dieser Angelegenheit auch nicht weiterhelfen

[silver cave]

Ich erzähle kurz was genau passiert ist.

Ich war eine Woche mit meinem Vater unterwegs und nicht zuhause und ich überließ mein kleinen bruder mein account damit er sich beschäftigen kann. Ich kam dann abends an dem Freitag nachhause und wollte ein wenig noch spielen und ich sah das ich gebannt bin ich fragte drauf hin mein Bruder was er angestellt habe und er meinte nur das er das angeblich nicht war

[strong kraken]

also falls es wirklich dein bruder gewesen wäre bräuchtest du feste beweise da roblox aber account sharing nicht erlaubt kannst du eigentlich nichts machen da roblox und notruf hamburg dagegen sind

[mint mirage]

es ist dein Konto, also trägst du die Verantwortung

[silver cave]

Ich habe ihn ja mein PC zu Verfügung gestellt

[strong kraken]

dann hättest du erst account wechseln/dich abmelden müssen und ein eigenes konto für dein Bruder erstellen also ist und war es deine Schuld

[silver cave]

Ich möchte dies wirklich nur klären weil ich weiß die Verantwortung gehört gewiss mir aber dennoch ist es bedauernd das mein account weg ist obwohl ich dafür nichts kann so gesehen.

[strong kraken]

wie gesagt du kannst wahrscheinlich nichts machen aber kannst versuchen ein entbannungs antrag im #support zu machen

[silver cave]

Kann man nicht mit einem Teamler direkt reden ? Also nur so eine Frage

[strong kraken]

da würde ich dir empfehlen einen zu markieren aber nur einmal

[silver cave]

Okay danke dir trotzdem für deine vorhilfe

@abstract aurora können Sie mir bitte weiterhelfen?

[eager basin]

Is it possible to report teamers if possible where do I report?

[ornate jolt]

Nope

[tall trail]

hello,do you guys know where can i download the full game map in detail,not the one with all the locations just the map?i cant find it anymore,i've looked at the EH wiki

[abstract aurora]

https://wiki.emergency-hamburg.com/map/map_topview.png

https://wiki.emergency-hamburg.com/map/map_topview.png

[tall trail]

Dnke schön Stormiiiiiiii

[distant egret]

Hello is there any mode that can unban someone bc the system doesn't have my situation?

[crude tide]

Did you tried to appeal here first? https://emergency-hamburg.com/unban-request

[distant egret]

Yes I did

[crude tide]

What does it say.

[distant egret]

, wait

Look I got four idiot friends that linked their account with the same email and one of them got banned

[crude tide]

Read this, this is the only solution.https://wiki.emergency-hamburg.com/en/Support/alt-detection

[distant egret]

So they all got banned...

[distant egret]

No it's not an alt that's the problem

[crude tide]

As I said, follow the instructions in the wiki as this is the only way to get unbanned, there are no other options.

[dusky stag]

why do they have the same email linked

[distant egret]

They don't know how to creat one so I gave them one

To use

[dusky stag]

can you show me the message, when you try to join emergency hamburg?

in #media

[distant egret]

Wait

Also it's not me I didn't get banned bc I don't use the same email

[dusky stag]

i see

[distant egret]

Yes I know it says avoid enforcement only one of them got banned

[fervent sedge]

I got in-game Bugs where can i report it?

[dusky stag]

yeah thats a ban bypass

[crude tide]

#1452030002446204988

[distant egret]

#1452030002446204988

[distant egret]

The problem that didn't won't to bypass the ban

They only used the same email no one will buy multiple gamepasses in alt accounts

[dusky stag]

you got an ip ban, because someone of your friends tryed to bypass the ban. That is not allowed, i dont know why you put your email to their account.

[distant egret]

They are in different places

Like 50km

[dusky stag]

be serious alright? Did you bypassed the ban?

[distant egret]

No I told u that I don't even play the game I just joined the server because they don't know how to talk in english

[dusky stag]

i dont believe this, to be honest

[distant egret]

Well tbh I play the game sometimes but u gotta believe this bc it's the truth

[tall trail]

this a fishy situation

[distant egret]

Also u can check their account they are still playing other games in the same time a banned alt account will only use one account at the time

[tall trail]

somebody gotta be lying

[distant egret]

Well all ik that they linked their account to 3 accounts one of them uses two accounts and the other only one

The one that uses two accounts use two because he is a dev and doesn't trust people with his main account

But he also play the game with it

[lean tiger]

can i have any rbx or gift gamepass please i need gamepasses?

[misty glen]

why is there no bed in the building mode?

[shut falcon]

#suggestions

[strange hornet]

Hallo

[naive anvil]

I have a big Probleme

[shut falcon]

Elaborate please

[strange hornet]

Hello, I need to clarify something important. My account (FTPP123456FD) was linked to my friend's account (ro9_x6) because he actually stole my login info and used it on his device/network without my permission. I didn't know he was doing something wrong until we both got banned. I have now secured my account, changed all my passwords, and logged out of all devices. Since I am the victim of this link, can you please unban my account? I am not responsible for what he did while he had access to my info.

[strange hornet]

@shut falcon

[naive anvil]

i admin on this server all players can`t play there can you fix it

@shut falcon

[copper nacelle]

Can someone help, I have this warning with every person (including my Trusted connections) and I didn't get any warning from Roblox that I violated their Terms of Service??

[prime gale]

Sprich bitte deutsch. Man versteht kein Wort

[strange hornet]

Can help me pleas ?

[prime gale]

Yes. What do you need

[strange hornet]

Hello, I need to clarify something important. My account (FTPP123456FD) was linked to my friend's account (ro9_x6) because he actually stole my login info and used it on his device/network without my permission. I didn't know he was doing something wrong until we both got banned. I have now secured my account, changed all my passwords, and logged out of all devices. Since I am the victim of this link, can you please unban my account? I am not responsible for what he did while he had access to my info.

Can you please open a ticket for me? I have an issue with my account link and I need to explain it to the staff privately. Thank you.

I would like to request a ticket so I can explain my situation in detail and show you all the evidence and receipts I have to prove my account is legitimate. Please let me speak with a staff member privately

[prime gale]

In that case your ban won’t get lifted.

Your account= your responsibility

You should have made sure it’s secure before something like this can even happen

[strange hornet]

Please listen, my account was compromised (stolen) and I didn't even know it was being used to break rules until I got the ban. I have all the evidence, login history, and payment receipts to prove that I am the rightful owner and that I have secured it now. Please open a ticket so I can show you everything. It’s not fair to lose my account because it was stolen.

[prime gale]

It’s too late now. Sorry for that but your ban won’t get lifted

[strange hornet]

One last question, if my friend (the one who used my account) manages to get his ban lifted or appeals it successfully, will my account be unbanned automatically since the link is gone? Or is my ban permanent regardless of his status?

[strange hornet]

@prime gale

[prime gale]

Your ban is permanent. And is seperated from the ban your friend got. If you have an alt ban and your friend manages to get unbanned your ban gets automatically lifted.

[river summit]

What are the requirements for the creator code?

[prime gale]

You have to be a official emh content creator

[round smelt]

#private-server-ads joint me svp

[prime gale]

https://wiki.emergency-hamburg.com/en/Support/ContentCreator

[prime gale]

No. Rule 5

[round smelt]

speak frenche pleas = parle francais

[prime gale]

#rules

[grave birch]

i can gift the private servers packages?

[round smelt]

speak frenche pleas ?

Could you create a French chat room to talk and do French translations? And an idea for you: hold a raffle to give away all the server passes to a random person who owns a server? [This is from Google Translate]

[prime gale]

No

[round smelt]

Could you create a French chat room to talk and do French translations? And an idea for you: hold a raffle to give away all the server passes to a random person who owns a server? [This is from Google Translate]

[prime gale]

https://wiki.emergency-hamburg.com/en/Gamepasses

[quiet terrace]

What is this with Group ID?

[turbid oasis]

Pls deban me

[round smelt]

Could you create a French chat room to talk and do French translations? And an idea for you: hold a raffle to give away all the server passes to a random person who owns a server? [This is from Google Translate]

[prime gale]

https://emergency-hamburg.com/unban-request

[turbid oasis]

Thanks

[turbid oasis]

Oe sa serait bien pour les français comme moi

[round smelt]

vrm

[turbid oasis]

Quoi vrm

[round smelt]

vraiment

[turbid oasis]

Ba je sais se que sa veut dire vrm mais oe je suis fr

[turbid oasis]

The website can't deban me

[prime gale]

Then you can’t appeal

[turbid oasis]

Why

[prime gale]

Because you can only appeal trough the website

[turbid oasis]

How do I do it then

[silver ingot]

U cant do it then

[turbid oasis]

Even by an admin

[silver ingot]

Nope. u must use the appeal website

[turbid oasis]

Okay so i'll never be able to play the game again 🥹 bye

[strange hornet]

How do you want me to prove that this is my primary account?

[prime gale]

Alt bans are made by the Roblox ban api so I don’t need any proof.

https://wiki.emergency-hamburg.com/en/Support/alt-detection

[strange hornet]

I need someone who understands me. The system won't understand no matter what I do. What would you lose if you gave me a chance and opened a ticket for me? I'd show you my evidence.

[prime gale]

There is no ticket support

[strange hornet]

I want any place where I can install my tool.

My evidence

I paid a lot for the account, lost a lot on it, and worked very hard on it. I don't want to lose it because of the system.

[sick knot]

can someone help me? I have an RP server and my colleague placed a lot of swings for fun. Now you always get kicked when you go up and the reason can be seen in the picture

[strange hornet]

@prime gale

[silver ingot]

Just read the Wiki page and you will learn more about your ban

[strange hornet]

where ?

[silver ingot]

https://wiki.emergency-hamburg.com/en/Support/alt-detection

[kindred remnant]

does the chat on phone have broken ?

[silver ingot]

u can only chat with people that are in ur age group

[kindred remnant]

alr ty

[nimble jewel]

why is api.emergency-hamburg.com/public/servers down ?

[onyx pendant]

Wird es möglich sein die Map bald komplett zu verändern? (Allgemein Bäume entfernen/ Grad entfernen und soweiter)

[silver ingot]

Unbekannt

[silver ingot]

There are some bugs rn

[pseudo rivet]

Kann man irgendwann das Baukunst erhöhen oder kann es weg?

[silver ingot]

Wie meinst du?

[nimble jewel]

isnt it due of the change of server browsing ?

[pseudo rivet]

Baulimit*

[onyx pendant]

Wäre gut

[pseudo rivet]

Wenn das Limit weg ist kann man mehr machen

[abstract aurora]

We didn’t update it yet to reflect the changes we made to the system.

Also that api is completely unsupported by us and may stop working at any moment and has no documentation at all

[nimble jewel]

Understood, thanks! Do you have a rough idea of when the update might be pushed, or should I just check back in a few weeks ?

[abstract aurora]

Might take anywhere from a few days to a few weeks

[nimble jewel]

thx !
I thought you stopped it !

[hot scarab]

@abstract aurora

i got fails banned reason?

[abstract aurora]

https://emergency-hamburg.com/unban-request

[silver ingot]

U see the reason of the ban when u try to join the game

[hot scarab]

Yes

@abstract aurora it says you are in a alt account go in your accual account to unban i don’t got no alts

Can i just get unbanned?

[lavish ferry]

How can I appeal an Ingame Ban?

If you were wrongfully banned, please appeal your ban at https://emergency-hamburg.com/unban-request
Please note that we will not unban players who got banned for exploiting!

Please allow us up to 3 days to evaluate your Ingame Ban Appeal after submitting it.

You will be notified regarding your ban appeal status if you have notifications from Emergency Hamburg enabled.

How can I appeal a Discord Ban?

If you, or somebody who you know was wrongfully banned, please make sure appeal your ban at https://appeal.gg/emh. Please allow Emergency Hamburg staff to have ample time to evaluate your appeal and do not continuously ask for the status of your appeal.

1v0.p

[strange hornet]

Same problem

[hot scarab]

ts shi bro

[brittle echo]

How cam I save my builds

[hot scarab]

i wasted 4k robux? on game passes and get banned?

[silver ingot]

Press the tools button in the building section from the admin app

[hot scarab]

bullshit

[silver ingot]

If u pay robux to buy something from the game it doesnt mean that u cant get banned

[brittle echo]

Where

[hot scarab]

false ban btw

[silver ingot]

are u owner of the private server?

[brittle echo]

No

[silver ingot]

Then u cant save it, only the server owner

[brittle echo]

Alr

[hot scarab]

this bullshit

[silver ingot]

https://wiki.emergency-hamburg.com/en/Support/alt-detection

[copper nacelle]

Anyone???

[icy kayak]

Hi how do I change my account j verified with an alt

[shut falcon]

#bot-commands /verify change ur account on rovers official website

[icy kayak]

Aight ty bro

[severe girder]

https://wiki.emergency-hamburg.com/en/Support/chat-app

[tidal anchor]

wie lange braucht es bist man etwas wieder ausrauben kann nachdem es ausgeraubt wurde

[willow estuary]

Matt

[severe girder]

There are currently delays internally in regards to appeals, all outstanding appeals should be read by the end of today

[lilac pagoda]

Hallo liebes Emergency Hamburg Team,

ich habe gesehen, dass mein Account gebannt wurde mit der Begründung, dass ich einen weiteren Account benutzt haben soll.

Mir ist nicht bewusst, dass ich gegen diese Regel verstoßen habe. Falls es hier zu einem Missverständnis gekommen ist, würde ich euch bitten, den Fall noch einmal zu überprüfen.

Ich nutze nur meinen eigenen Account und halte mich normalerweise an die Regeln des Servers. Sollte etwas Auffälliges festgestellt worden sein, wäre ich dankbar, wenn ihr mir genau erklären könntet, was passiert ist.

Ich würde mich sehr freuen, wenn ihr meinen Bann noch einmal überprüfen könntet.

Mit freundlichen Grüßen
[munir/ dereineauskosovo044]

[silver ingot]

https://emergency-hamburg.com/unban-request

[lilac pagoda]

ich bin gebannt aber das kommt immer zu mein bildschirm

kann mir jemmand helfen bittte

[severe heron]

ich auch

Hallo,

ich möchte ein Problem melden. Mein Bruder wurde in eurem Spiel gebannt, aber wir teilen uns denselben Computer. Ich benutze meinen eigenen Account, der älter ist als der meines Bruders.

Wenn ich dem Spiel beitrete, wird mir gesagt, dass ich angeblich ein Zweitaccount bin, was nicht stimmt. Wir sind zwei verschiedene Personen, spielen aber vom gleichen PC und Internetanschluss aus.

Könnten Sie bitte meinen Fall überprüfen? Ich habe nichts falsch gemacht und würde gerne wieder normal spielen.

Vielen Dank für Ihr Verständnis.

Mit freundlichen Grüßen

[lilac pagoda]

ich auch

[silver ingot]

Dein Bruder muss einen Entbannungsantrag stellen damit ihr beide wieder spielen könnt.

[silver ingot]

Du musst dich mit dem account entbannen lassen mit dem du auch gebannt wurdest. Dein Bangrund sagt das du einen Ban mit einem Zweiten Account umgehen bist

[lilac pagoda]

also was soll ich jetzt tuhen ich kenne mich garnicht aus

[severe heron]

Ich habe viel Geld für das Spiel ausgegeben

[lilac pagoda]

ich schwöre 700 euro ausgegeben

bei gott

[severe heron]

mein Bruder hat betrogen

[silver ingot]

Du wurdest auf einem anderen Account gebannt, richtig?

[lilac pagoda]

nein nur auf meinen main/ dereineauskosovo044

[silver ingot]

Aus welchem Grund?

[lilac pagoda]

einen anderen account benutzt oder so obwohl es garnicht stimmt

[silver ingot]

https://wiki.emergency-hamburg.com/de/Support/alt-detection

[lilac pagoda]

wo soll ich drücken

[silver ingot]

Auf den Link

Da findest du alle Informationen über deinen Ban

[lilac pagoda]

und wieder hä

[silver ingot]

Du wurdest anscheinend mit einem anderen Account schonmal gebannt

Oder jemand in deiner Familie eventuell

[lilac pagoda]

warte ich schaue nach

asoooo jaa mein bruder benutzt mein account und sein account

wir wechseln immer so

er spielt manchmal auf meinen und ich auf seinen

aber bro ich schwöre habe nichts falsches gemacht

ich habe 700 euro oder meehr ausgegeben

auf meinen taschengeld

[analog void]

If the bot incorrectly banned me is there a way to get unbanned? I literally joined the game and it kicked so I rejoin3 and it banned me

[lavish ferry]

How can I appeal an Ingame Ban?

If you were wrongfully banned, please appeal your ban at https://emergency-hamburg.com/unban-request
Please note that we will not unban players who got banned for exploiting!

Please allow us up to 3 days to evaluate your Ingame Ban Appeal after submitting it.

You will be notified regarding your ban appeal status if you have notifications from Emergency Hamburg enabled.

How can I appeal a Discord Ban?

If you, or somebody who you know was wrongfully banned, please make sure appeal your ban at https://appeal.gg/emh. Please allow Emergency Hamburg staff to have ample time to evaluate your appeal and do not continuously ask for the status of your appeal.

mrdogememe4403

[zinc zephyr]

Why if I enable roleplay server I can’t use admin commands anymore like fly?

[silver ingot]

U should can use them normally

[lilac pagoda]

UND WIEDER ES GEHT NICHT

[analog void]

U can’t believe u can’t appeal if it. Bot that banned u

[zinc zephyr]

Nope it say cannot toggle flight for (user)

[lilac pagoda]

was ist das für ein bann ticket oida

[analog void]

Surely if it a bot a human should appeal

[zinc zephyr]

Also my health, I got no sprint so I can sprint as much as I want

[lilac pagoda]

?

[silver ingot]

Then u have a bug

[pulsar topaz]

why my money that i earn yesterday vanish today its second time pls help me

[zinc zephyr]

I already tried to rejoin

[pulsar topaz]

and i customize my car that also vanish\

[lilac pagoda]

warum geht das nd

[silver ingot]

If u have the roleplay pack on it doesnt save the data

[strange hornet]

Hello,I am contacting you regarding the 'Alt Account' issue appearing in my appeal.

[warm holly]

Is someone good at making trailers?

[pulsar topaz]

im playing rp Is that why this is happening?

[warm holly]

I need for my private server

[narrow basin]

he was flying

[silver ingot]

Yes it can be, check if the server has the roleplay pack on

[pulsar topaz]

ty

[silver ingot]

https://emergency-hamburg.com/player-report

[strange hornet]

@silver ingot

[silver ingot]

Do u have any other accounts?

[strange hornet]

No

[silver ingot]

Does someone in ur family is banned in EH?

[strange hornet]

I only have one active account now. I used to have another account on my old iPhone, but I sold the device to a friend and lost access to that account. That’s why there is a link between them. I am not trying to use multiple accounts to break rules, I am just a victim of selling my old device. I can provide payment receipts for my current account to prove it's mine.

Sorry for the confusion earlier. When I said 'No', I meant I don't have any other 'Active' accounts that I use right now. I forgot to mention the old account because I sold my iPhone and I no longer have access to it. I realized it's important to mention it so you understand why there might be an IP link. I want to be 100% honest with you. My old account was on the phone I sold, and this new account is my only one now.

[silver ingot]

You need the account where you were first banned.

U will find more information on the wiki page:

https://wiki.emergency-hamburg.com/en/Support/alt-detection

[strange hornet]

I cannot access the first account because it was on the device I sold, and I didn't link it to a new email. It is gone. I am not trying to avoid a ban, I just want to play fairly on my new device. If there is no way to fix this, then thank you for your time.

[silver ingot]

Then u cant get unbanned

[strange hornet]

If I get it, what should I do?

[silver ingot]

U should check if u are banned on that account

[strange hornet]

Okay, thank you for your time.

[silver ingot]

no problem

[shadow whale]

I've been trying to contact customer service for over a year and I can't. What's the solution?

[strange hornet]

@silver ingot

Listen, I want to be 100% honest because I really care about this game. The truth is, the first banned account is NOT mine, it belongs to my friend. He used my device once, and that's how the accounts got linked. I panicked and made up the 'sold iPhone' story because I was afraid you wouldn't believe me. I am the victim here; I didn't break any rules, my friend did. I am ready to prove my identity and show that this new account is my only personal account. Please give me a chance to play fairly, I won't let anyone use my device again.

[abstract aurora]

Why do you want to contact someone?

[shadow whale]

I have a big problem and no one is answering me. Please listen to me.

[abstract aurora]

and which problem?

[shadow whale]

Sorry for the inconvenience

I got banned because my brother cheated on his account, and we were on the same site. I got banned because we were on the same site, and I swear to you, I absolutely love the game.

I tried from 2025

I tried everything, I submitted an email, I went to your website, but I still have the same problem. @abstract aurora

[jagged acorn]

help me please!!!

[shadow whale]

Username: PTR_HMF

@abstract aurora pls i need help

[jagged acorn]

My inventory keeps growing and shrinking very quickly; I can't use it normally! Also, when I fly normally, I'm extremely slow.

it is a big bug!!!

[shadow whale]

I also have all the Pass values and the game completed; I don't want to lose them.

@abstract aurora

[silver ingot]

Ur Account = Ur responsibility

[silver ingot]

U can’t appeal

[shadow whale]

Why

[jagged acorn]

can you help me, marcel?

[shadow whale]

whyy?

[silver ingot]

Because ur brother got banned for exploiting

[silver ingot]

How can I help u

[shadow whale]

He used it on his personal account, and my account was banned for no reason due to my IP address.

[jagged acorn]

My inventory keeps growing and shrinking very quickly; I can't use it normally! Also, when I fly normally, I'm extremely slow. it's a very big bug

[silver ingot]

I know, u got banned cause he can use ur account to keep exploiting

This is how it works

[silver ingot]

Can u send a photo of it please?

[shadow whale]

):

[jagged acorn]

yes, sure

[shadow whale]

[jagged acorn]

it's a very hard bug

[silver ingot]

Try to reinstall Roblox

[jagged acorn]

okay, can i get my account again?

[silver ingot]

Wdym with that?

[jagged acorn]

without losing my account?

[silver ingot]

There can be a chance that u are automatically logged in. If not u must log in normally

[jagged acorn]

ok, i try it now

[jagged acorn]

Is it okay to log out?

[silver ingot]

It should be

[jagged acorn]

So can I also log out?

[silver ingot]

Yes

[jagged acorn]

ok, thanks

i try it now

[slender berry]

WIE KANN MAN MACHEN KANN MAN SICH ALS SEK GEGENSEITIG KILLEN KANN ?

[jagged acorn]

It didn't work. Can you ask a developer, if this is a bug?

[silver ingot]

Muss man in einem private server wo das Roleplay pack aktiviert ist einstellen

[slender berry]

tmm

DIESEN

[jagged acorn]

ja

[silver ingot]

#1452030002446204988

[silver ingot]

Genau

[slender berry]

okay danke

[severe heron]

Mein Bruder hat sich aus dem Spiel sperren lassen, aber ich habe nichts gemacht. Außerdem habe ich viel im Spiel ausgegeben und mein Konto ist älter als das meines Bruders.
Benutzername meines Bruders = "bapt18"

Bitte helfen Sie mir

Mein Bruder hat sich aus dem Spiel sperren lassen, aber ich habe nichts gemacht. Außerdem habe ich viel im Spiel ausgegeben und mein Konto ist älter als das meines Bruders.
Benutzername meines Bruders = "bapt18"
Bitte helfen Sie mir

[slow meteor]

Wie kann man sich entbannen lassen ?

[covert gorge]

Ich würde gerne den Rolplay pass zurück haben also die Robux wieder haben und ich habe den kauf am Montag den 30.03.2026 getetigt habe da sie dazu laut den roblox TOS dazu verflichtet sind wenn der kauf in unter 5tagen getätigt wurde.

[coarse owl]

EH kann keine Robux zurückerstatten. Dafür muss du den Roblox Support kontaktieren. Folgender Link könnte dir auch helfen:

https://wiki.emergency-hamburg.com/de/Support/Refunds