#Unable to play

27 messages · Page 1 of 1 (latest)

marble thorn
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App Version: 1.7.8
D2RHUD Version: No Idea
Issue: Game crashes

I'm unable to get TCP or RMD-MP to launch through the launcher, TCP crashes almost instantly with the start of the blizzard logo sound and RMD-MP crashes after a few seconds of the main menu music. I've tried just redownloading like 5 times now but it still ends up the same. If I run the game through the installed folder or with a shortcut and settings it works fine but D2RHud never loads cause I assume its never hooked. Not really sure what else to try as I've restarted my PC, reinstalled the whole launcher, and deleted the save folder a few times. Game integrity check comes back ok each time and I've set exclusions in Windows AV.

proven haven
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Please show your error log

marble thorn
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from a fresh install cause i had messed up the log before trying to troubleshoot on my own

proven haven
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Seems like issue with your save files. Launcher > My Files > Save Files > Delete All

marble thorn
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I deleted the save folders for both TCP and RMD but same thing happens

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Not sure if this is more helpful but running them again after the first time they generate save files it gives a different error

proven haven
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Well all I can tell you currently is that you have something corrupted. Did you try to mess with any of these files manually?
Basically, the logs show 2 things:
A) That it's trying to load both TCP and RMD files at once....thats not normal.
B) The actual game launch is fine, no launcher issues...game itself crashing (and almost always because of save files in that case).
Which would make perfect sense if you screwed with your files and it's now trying to use both ^^

marble thorn
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thats just me trying to launch both after one another, this is a completely fresh install i havent messed with anything beyond opening the launcher and the logs

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if the files are corrupt then so be it but I've tried redownloading the TCP files 6 or so times now so I just have to assume it won't work for whatever reason

proven haven
marble thorn
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These are the two save folders with the files it just generates trying to open the game on either mod

marble thorn
proven haven
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so that one is likely a mod bug I need to fix...delete it and try RMD only plz

marble thorn
proven haven
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Well a bit at a loss currently then...as from the launcher side of things, everything seems to be working as intended.
Create a shortcut to d2r.exe and run the rmd-mp mod using the same arguments you see in the launcher...see if that works

marble thorn
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yeah i mentioned this in the OP it works with a shortcut i did it again now just to make sure but D2RHUD never shows up not sure if it should or not

proven haven
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So it seems like something is interfering with that then. As it keeps saying your hud is out of date, which should only happen the first time.
Due to permissions issues or something along those lines, it's not actually updating or using the HUD file correctly it seems.
You can try to browse to launcher folder and manually delete it. If issue persists, then please do this:

  • Download 'Everything' app from google search, it's just a windows search tool that doesnt suck
  • Search for d2rhud.dll and see if there are any copies stored elsewhere, such as WIndows/System32 or such...which would indicate permission issue
marble thorn
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That search app only returns the singular instance in the launcher folder, I deleted D2RHUD and had it redownload from pressing play and it creates the file in the launcher folder so not really sure how it's failing to update honestly

proven haven
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Uhh, can you try changing loot filters plz. Use default or blank for now

marble thorn
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swapped over to no filter and hit play, also turned off the auto-update in case that was an issue

proven haven
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I have about 10-15 minutes I can spare via screen share, but according to logs...it's just permission issue or such on your pc. The game is starting correctly, and it's the game itself that is crashing.

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PM me and i'll try to assist you directly...

inland junco
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was this issue solved?

marble thorn
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Sadly not but not sure there's any way to resolve it so you can mark this as closed if you like

tardy vector
marble thorn
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Yes we tried different things but it seems like there's just some incompatibility with my setup and D2RHUD and neither of us were able to figure out what, I appreciate the time regardless