Is it possible to send an email to a different email address than the subscriber one?

[ebon lotus]

I want to create a workflow with two email steps: one for the subscriber and another for its superior. Is it possible?

[uncut tartan]

Hi @ebon lotus, I'm an AI assistant for Novu. While a team member reviews this question, I'll look through relevant sources and see if I can provide suggestions. Please tag @uncut tartan with any follow-up questions.

---

While I generate an answer, here are some sources that might be helpful:

• Angular
• Variants
• Start Point
• Bulk create subscribers

---

Answer

Yes, it's possible to create a workflow with two email steps in Novu, one for the subscriber and another for their superior. You can utilize the Variants feature to create multiple versions of an email step within a workflow, tailoring each variant to specific conditions or recipients like a subscriber and their superior (1) .

Sources
[1] Variants

[ebon lotus]

While it is possible to use variants to create two different content and templates for the email, it will require triggering it twice, which I'm trying to avoid.

[uncut tartan]

Got it. Tagging <@&986960430528331776> for additional help.

[wet temple]

Hey @ebon lotus you can also use override (https://docs.novu.co/channels-and-providers/email/overview#sending-email-overrides), and override the email address in run time (trigger)

[warped arch]

@ebon lotus

Are you looking to send different content to these two emails or same content?

[ebon lotus]

Thanks for the response. The override does not work because it will send the message on both steps to the same recipients as the override for email concatenates the field 'to' instead of override it.

[ebon lotus]

It will be too different content.

TRIGGER -> EMAIL TO TEAM MEMBER (Hey, you have some news) -> EMAIL TO SUPERIOR (Hey, the team member {{name}} received some news)

I believe it would only be possible if we had a way to override/specify the subscriber per step

[wet temple]

@ebon lotus in this case it would likely be two triggers. cc @deep pawn @cobalt phoenix

[warped arch]

@ebon lotus

Workflow can be triggered to multiple subscribers at once
https://github.com/novuhq/novu/tree/next/packages/node#trigger-workflow-to-multiple-subscribers

A subscriber has data field, memberType related data can be stored in subscriber custom data field.

In the email step template, you can use equals handlebar helper for different content

{{#equals subscriber.data.memberType "normal"}}

normal team member content

{{else}}

superior employee content

{{/equals}}

[ebon lotus]

That's awesome! Thanks @warped arch!