Sending emails with Postmark | Novu | Page 1

brisk furnace Oct 4, 2022, 10:24 AM

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Hey, first of all thanks a lot for your amazing effort!
Testing out using your service for my company, got the in-app and slack notifications working pretty smoothly, and the only one left is integration with postmark.
followed the instructions on this page: https://docs.novu.co/channels/email/postmark
entered the api key, and using an authorised email (same one we currently use for sending email from postmark.)
when triggering the notification, I see all three steps firing, and also see an entry for each on the activity page (attached a screenshot) - but emails are not being sent.
not sure how to further debug it since I don't see any errors not in your app and not in postmark

wintry kindle Oct 4, 2022, 10:43 AM

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Hi @brisk furnace
Did you check spam folder?

brisk furnace Oct 4, 2022, 11:01 AM

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yes, its not there 😢

lapis crag Oct 4, 2022, 3:17 PM

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@brisk furnace make sure your NODE_ENV is not test

wintry kindle Oct 4, 2022, 3:51 PM

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One more thing I want to ask
Are you using localhost or web.novu.co

brisk furnace Oct 4, 2022, 7:37 PM

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web.novu.co

cunning canyon Oct 5, 2022, 11:48 AM

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brisk furnace Hey, first of all thanks a lot for your amazing effort! Testing out using your s...

Do you mind sending me an example "transactionId" over a DM? So i can check internally on our end aswell.

Also are you able to see this message inside Postmark dashboard or activity feed? Just to make sure it's not bounced and etc..

wintry kindle Oct 7, 2022, 1:48 PM

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@brisk furnace
Are you able to fix this?
do you need more help in this?

solid raftBOT Oct 7, 2022, 1:48 PM

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@wintry kindle, you just advanced to level 12!

brisk furnace Oct 7, 2022, 1:53 PM

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@wintry kindle no, still doesn't work for me. since we are still in the POC stage, we switched to using SES and it works perfectly. but going forward thats a must for us

wintry kindle Oct 7, 2022, 1:54 PM

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If I am not wrong you switched to SES email provider in Novu

brisk furnace Oct 7, 2022, 2:37 PM

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yes exactly, as an email provider, because postmark was not working

wintry kindle Oct 7, 2022, 2:51 PM

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Thanks @brisk furnace
We will debug this why postmark is failing!

brisk furnace Oct 7, 2022, 2:52 PM

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that would be amazing, thanks a lot 🙏

solid raftBOT Oct 7, 2022, 2:52 PM

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@brisk furnace, you just advanced to level 1!

cunning canyon Oct 11, 2022, 5:25 PM

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@brisk furnace do you mind opening a GitHub issue for this? Perhaps someone familiar with postmark can help there 🤞

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!issue

#Sending emails with Postmark