#Web version makes you restart

260 messages · Page 1 of 1 (latest)

crimson ginkgo
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logging into the web version of the game acts like I've never played before and starts at the beginning of the game. Tried on multiple browsers and in incognito mode.

drowsy hearth
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samething happening to me also

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on both my accounts. what did you push through that broke the game this time.

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I also cannot connect via moble version.

azure crystal
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Same with me!!!

vital grail
still dust
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Yes

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Nothing works.

crimson ginkgo
vital grail
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Going to try to do some investigation and see what's up if I can

crimson ginkgo
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1 sec

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@vital grail sent you a DM with my info

acoustic jungle
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same thing is happening to me! HELP! Sent a DM too.

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and my alt account too! I am terrified at this point I've lost years worth of play/cards...

still dust
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It assigned a new player id number onto an old account

acoustic jungle
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this used to happen every once in a while, but you'd do a very short tutorial playthrough and then it would say there was another account associated with the player info, and do you want to choose that or the new one. Easy fix. but now it appears to have assigned completely new ID numbers and broken the connection between the long standing accounts. I'm still seeing my guild even though new accts aren't even supposed to be allowed in a guild so there's definitely something funky going on.

tacit vale
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How can I send you my old and new user_ids?

acoustic jungle
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Just saw a server push to fix this issue go through, and was instructed to reload, but the only difference is now I've been disconnected from my guild chat and still stuck in the new account. 😫

tacit vale
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@acoustic jungle Me too!

vital grail
tacit vale
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No I have not finished the tutorial. I am still in a shock and dont want to see all my progress gone.

acoustic jungle
vital grail
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Okay, I believe @olive garden is already on top of some this and getting the QA team involved. For now I would encourage folks to create a ticket with support though so we can track it properly.

tranquil belfryBOT
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Sorry about any issues you may be experiencing in Animation Throwdown!

I'm afraid we can't provide 1-on-1 help for account-related issues here. For things like missing items, lost progress, account linkage, and/or purchase issues please contact our support team.

Create a Support ticket here: https://kon.gg/ThrowdownSupport

Thanks!

olive garden
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Yes, please make sure to submit a ticket to so we can properly track your specific instance.

still dust
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iOS is finally working. I’m in my old account but it shows me logged out of kong

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Scared to login

olive garden
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I see a number of you have just submitted tickets. Thank you so much

tacit vale
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Opened a ticket too. Hope you can help me. Play this game from the beginning on. Made over 1000 youtube vids about your game, Leader of two guilds. Both accounts are gone.

acoustic jungle
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I can see my Penny account on my mobile, but I play primarily on my computer/laptop, and the accounts are still messed up no matter if I log out, change browsers, clear cache, etc.

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so does that mean that the kong site itself is possibly an issue?

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and I just got a chance to play though on the browser for Penny, and still did the new player tutorial, and assigned me ANOTHER brand new player id different from the last one. Something is definitely borked with the non-app version of this game!

pallid sinew
still dust
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I didn’t play through on the web browser. I used an old phone an logged into my account. Briefly saw the new account and then it loaded the correct account.

crimson ginkgo
drowsy hearth
pallid sinew
acoustic jungle
# pallid sinew we'll figure it out together in guild server

if you ever did those old "submit your fave combo for a chance to win gems" thing on kong's old chat forums, you might have used the right player id number in there. That's how I tracked mine down before I realized I could check the number in the mobile app. just have to go to kong for your profile page and look at your posts.

drowsy hearth
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my mobile loaded my old account. but web brower keeps wanting me to play anew.

acoustic jungle
tacit vale
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My mobile version is not loading the game after the update

austere surge
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same for me

robust seal
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My phone after the update says it's not compatible. Guess I'm done playing.

drowsy hearth
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Still getting the tutorial on both accounts. and it is past 5 PM west coast time. guess issue is not getting resolved today. lost 1 day of hermes clash. on one account.

acoustic jungle
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yup same here. I am afraid to log out of my main acct on on the app to check my alt account in fear I'll be unable to access the main at all, so it's going to reset all my month's worth of daily login rewards and lose this day minimum on everything in my alt. 😫

tacit vale
tacit vale
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Mine is gone even on the mobile app.

patent girder
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My progress is also gone on the Kong version of the game. The mobile version seems ok so I took a screenshot of my id on the mobile version and opened a ticket.

wintry scarab
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From what I can see is that it only affects the browser version. It affected me also but my mobile is completely fine and so is my steam version. Its just my browser version. I have gone through the tutorial and it hasn't given me an option to switch back to my actual account

bleak bane
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Yup, there is no kong-login button. So even after the tutorial and you go to quest 'login to kongregate', nothing happens.

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@vital grail any update on this matter?

pallid sinew
bleak bane
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Is he?
Thought this meant he's online

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(but afk. like in meeting or so)

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Bummer that they didn't communicate about this bug.

tacit vale
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So do I need to finish the tutorial on my mobile to get the account selection?

crimson ginkgo
tacit vale
digital wind
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I tried 5 accounts. every single one on web gets me to the "tutorial" part.
Hope this can be fixed soon

tacit vale
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The next problem on the app is: There are often problems with switching accounts.

reef crown
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I have 2 accounts that I can't access because of this, when I click the "Kongregrate to Victory" quest to log in, it just returns to the main screen and acts as if I have pressed the red X instead.

tacit vale
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is it possible to switch accounts in the steam version?

crimson ginkgo
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I was able to install blue stacks on my PC. Not as convenient as the browser, but better than using an old phone for my alts

tacit vale
crimson ginkgo
mystic zenith
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Same issue for me, just tried to log in on web browser

coral helm
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I also just tried to log in and it is still making me start a brand new account.

quartz yoke
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this is big 🐛

tacit vale
crimson ginkgo
digital wind
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someone messed up the mapping of the kongid to the synapseid and gives you a new/different one if I had to guess in the message=getUserAccount API call. because the following "recordEvent" and "init" use the wrong user_id

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and the fact that you cannot trigger this "selection" screen manually where you select which (synapse) account to use is a whole other issue. This locked out players in the past

crimson ginkgo
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The fact that we get out accounts when logging in with kong creds on other platforms also points to the kong website not getting an id

dense vine
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Thats also my thoughts, we are going to be working hard on this today

obsidian mirage
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I have the same problem, any chance that I can log in in time to buy mastery for drummer roger and finish melee to get the rewards?

tacit vale
supple fog
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can't log in and since i use kreds to buy VIP am out of VIP at moment...

coral helm
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I wanna buy the adventure packs 😭

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TFW Kong doesn’t want your money

dense vine
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Im fixing them right now

bleak bane
dense vine
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Sorry im super slammed today, fixing things ill have another update coming out soon and then probably another ill have community members update as i go along

acoustic jungle
obsidian mirage
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I just tried it again, sadly it didn't work. Hope Drummer Roger will be in the shop again...

dense vine
bleak bane
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Sounds like the testing environment is contaminated 😎 keep it up bud 💪

dense vine
supple fog
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also as an aside, the new island packs don't seem available on the web version of the game assume that is normal and they will come at some point? i've got hundreds of dollars worth of kreds already so not looking to put in additional hard currency right now.

tacit vale
# dense vine Sorry im super slammed today, fixing things ill have another update coming out s...

Sure, I can imagine this. I am a developer too. And I do this now for more than twenty years. I feel with you. But one golden rule is: first fix the most bad bugs, then make new releases. No one would be angry, if a release will come later, cause no one knows about it. But if the members can't use their accounts, what they do for years, this is frustrating and sure a lot of members are lost within the last 24 hours.

timid marsh
timber oracle
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It works it you log in on a mobile device. I’ve successfully logged into each account effected by the res#tart glitch on browser

balmy zenith
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@timber oracle Brandobe do you mean going through kongs mobile website and doing it or through the website version on mobile because i tried the website version on mobile and before the game boots up i get an error that freezes the game ?

timber oracle
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The app

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Who uses a browser on a mobile device for this game honestly

balmy zenith
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oh

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well when my pc did this bug i was thinking i could outsmart it by doing browser on mobile lol

timber oracle
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Download the app and save yourself a headache

balmy zenith
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appreciate it haha been grinding surveys for kreds to keep my vip going (ends today) and this bug happened so i was freaking out but if getting the app and doing that fixes it im all for it appreciate it

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its still bugged for me after logging off and on on mobile i still am on the wrong account for at on the website after loging into my main kong account

austere surge
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can confirm still borked, good luck with the bug hunt

inner jolt
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Came here to say also having this issue. I'm logged in on Kong with my account but AT shows me as Player. Shows my guild chat and shows that I'm in the player list but game made me start over.

supple fog
quartz yoke
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still hoping for a fix for this

balmy zenith
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We can all be in agony together fellow bug buddies

timber oracle
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I’m sure there will be a fix soon, there’s a way to login and nothing worth buying right now anyway

quartz yoke
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i hope so. there’s currently no way to use kreds and there are some things i would like to buy with them

timid marsh
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there are multiple good offers to buy in the shop right now

coral helm
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Any chance this can be fixed before the weekend?

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@dense vine

west maple
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I'm glad to know it's not just my little accounts.

acoustic jungle
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They've stated this isn't getting fixed over the weekend and siege is also messed up even if you can log into your existing account so it's also cancelled. They've been trying tons of stuff but it looks like we won't see possible fixes until Monday at the earliest. I am going to look at it as a silver lining and actually take a mini break from the game and hope once fixed they do give out some sweet, sweet compensation. 🙂

fluid frost
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web ver doing the same thing on both of my acc's

wintry scarab
quartz yoke
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i would take just re-running what’s in the store right now: the “super mythic energy bundle” and the “tiny mythic energy booster”. those are both fairly good and it sucks to miss out on them due to the web version not working

supple fog
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The weird thing is i have an alt account i play through browser on both computer and phone and it works fine still. However, as an experiment i tried to log out of browser account on phone and log in with my main, it bugged, and then when i logged back into alt accoubt it now also bugs

west maple
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Hopefully something will be done with those that purchased MQ

obsidian mirage
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WTF!!! Sibling Rivalry Boomhauer - another good mastery for stones and I can't log in.

coral helm
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There better be some very serious compensation for the web issue. Or at the very least they should re-release all the shop deals and daily masteries that were missed while the game was inaccessible for PC players.

vagrant dawn
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The web vergen restarted me from the begging I stopped when they started showing the totoryal I just wanted to buy some gems I gess not

faint siren
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I'm getting the same issue. I can see my guild chat when I log in using a browser but the game starts at the beginning....

fast mica
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It's happening on Firefox for sure. I just tested it and it took me back to the beginning as if I was a new player and I was logged in. But when I went back to Edge browser it was all back to normal. Thought I'd let you all know just in case this information helps.

balmy zenith
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i just went from chrome to where i was being affected by this bug to edge some differences are that even though i was unable still to log into my main account and forced to start a new one when i clicked the sign up or log into kong mission it did ask for my age but after selecting that it booted me off it i also noticed switching from chrome to edge did start a new game again on my main kong account gonna test other browsers and see what i find

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yea no matter the browser cant seem to make it past the age selection when clicking the sign up or register to kong mission

fast mica
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Well, it threw me back to the beginning on Chrome too. But when I returned to Edge my game is fine.

fast mica
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I used to beta test games for fun but I'm too old to be staying up all hours troubleshooting a game that will cause me to lose all my progress. Just out of curiosity though, how many of you who have the reset linked your Google acct to the game on mobile?

vagrant dawn
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I use opra

tacit vale
coral helm
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Edge still tried to make me start a new account sadly…

But it was worth a try.

tacit vale
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World be nice to get any life sign from the dev group.

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Taking a look in our first guild, I am very afraid. We were in the last few month evrytime in the top 100. Now 8 members are off since this update. This is frightening. Finding good new members is not that easy.

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This would be around 15% active members, that have been hit by the upgrade train.

coral helm
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Won’t hear a sign of life until Monday I’m afraid and even then no guarantee it won’t be fixed until several days after that…

tacit vale
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The most worse about it, that it has hit those, that are waiting for the next day switch to play the melee. So not some members... no... really active members.

tacit vale
supple fog
drowsy hearth
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any compensation should be to those effected. we have missed out on daily logins, positioning for Melee and 3 days of doing ECMC.

coral helm
vagrant dawn
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Yeee

hidden vector
fast mica
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Well that acct is starting from the beginning. I'm going to play through and see what happens.

balmy zenith
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I've replayed through to level 13 4 times now clicking the kong mission after every interaction on multiple browsers in and out of incognito and on mobile to all variety including emulators like bluestacks and its just always starting a new file and not letting me link my account its just a crazy bug going on I have faith in the devs and bug fixers we prob just gonna have to wait it out hopefully will be dealt with by tomorrow but I would expect more mid week to end of week

fast mica
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Well, my decks are gone on that acct and I'm a brand new player. It's a good thing I didn't spend any money on it or actually use it.

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Are you linked with Google play by any chance?

balmy zenith
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I think I am on my smurf

fast mica
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I am on my main. But not on my alt.

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I'm going to try logging back into my main and see if it's still there.

balmy zenith
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Be careful and like they say hope for the best prepare for the worst

fast mica
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Well, I guess I won't be playing for a while because now that one is messed up too. LOL

balmy zenith
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Oh also while playing I logged in and out of my kong on the website multiple times but was taken to the same new player file but today when I went to check on it the game had start from the beginning this time

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^ wish I said that before

fast mica
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LOL it was bound to happen. I can't help myself. Once a beta tester always a beta tester.

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At least I took screenshots of my player ID before I tried it.

balmy zenith
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I have some I believe posted in the discord or my guild discord so I have that if they need it but I'm still logged in on mobile so as long as I don't log out or anything crazy my main should be fine on mobile just can't use kreds till it's fixed but I may check my player ID and see if it's linked somehow or changed at all from the previous one

fast mica
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If you have a working acct on mobile, take screenshots of your ID just in case.

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I'm searching my computer to see if there's any file in my Roaming or Local in App Data that might bring it back.

balmy zenith
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Have you tried logging in through steam?

fast mica
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No. I could. I mean I'm already borked. I'll try it. Gotta install it first because I hated that interface.

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The tutorial is painfully slow.

balmy zenith
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Omg I know after doing it like 30 times now lol the first 2 battles are like wtf slow then once I get access to settings x4 turbo mode initiates

fast mica
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Nope new ID and brand new game. Even logging into Kong does nothing.

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Mobile ID is same as PC ID. So save if you can.

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So logging off triggered the reset for me. I wonder if maybe browser updates logged people off too.

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OMG, I must have installed in the wrong location because I just reinstalled the steam version on my main drive and it gave me a choice of which account to use. And my game is back (on Steam, that is).

balmy zenith
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thats some progress!!!

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now we just gotta find out if that will work and we can get it to go through on web browser

fast mica
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Except I'd played on Steam before so it kept my data. How many people have used Steam too? Also, I remember why I hated playing on Steam ... no videos, so no way to speed up research w/o paying.

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I couldn't find the save data on my PC from the browser version.

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Also, Steam AT chat doesn't sync with PC chat and mobile chat. That's something I never noticed before.

tacit vale
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But as you said, several things not the same there as in the normal browser version.

fast mica
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It's something though. Thanks, Daisuku Shujin for the suggestion.

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It's like they forgot about the Steam version LOL. There are still things I haven't unlocked in it but ... it is what it is.

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I'm clearing my browser cookies now to see if that makes a difference. I managed to find a #sharedobjects save file from 2020 that I backed up and I'm gonna do the copypasta to see if it does something--and nope LOL. Well, it was a shot.

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Anyway, gotta get to work. Bye for now.

plush moon
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How is it that this bug reached me only just now - four days later? I was able to play normaly the last few days.

quartz yoke
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maybe related to refreshing the auth or something

tacit vale
celest ermine
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Are the devs/ team still sleeping or enjoying their Monday breakfast?

blazing storm
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They gotta be able to fix it today I hope, with melee starting angrychicken

supple fog
drowsy hearth
tacit vale
obsidian mirage
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I hope they won't do a rollback. I finally managed to link my account to steam, so I was able to log in on sunday. Made a pull on mom's box and hit the jackpot, got mythic Murdelator.

crimson ginkgo
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I don't think a rollback was possible due to it being tied to the new BGE. I think it was mentioned somewhere on the discord.

tacit vale
tacit vale
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But now its far too late. Hope they will find out, what happened at least to the web version login.

drowsy hearth
drowsy hearth
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so, past the reset...another day of dailies not completed

pallid sinew
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this issue is priority status with the team, i know they want it fixed asap

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sorry you guys are affected 😦

stuck steppe
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This thread is filled with "me too". Me too...
I would like to add that it's probably due to the lack of binding with Kongregate:

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Also at the game start there should be K button to skip the tutorial, and it's missing as well.

coral helm
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This really needs to be fixed ASAP. It’s completely unacceptable that some PC-only players haven’t been able to access the game for FIVE straight days therefore missing days from two different melees and 5 days worth of CM offerings as well as countless shop deals.

stuck steppe
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Lol, at least you didn't miss siege as it's broken anyway 😅

bleak bane
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I can't believe that NOT A SINGLE DEV posted a notification that they are working on fixing this bug. Communication guys, communication.

coral helm
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I think Burning did on Thursday/Friday but nothing since then…

bleak bane
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Burning chatted here. It got plowed deep.

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We need annoucements, not everybody is a discord nerd. I certainly am not. I don't have time to search threads 3 layers deep for answers.

stuck steppe
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Exactly, @dense vine did react. And IMHO he is capable of fixing it if he wants to.

bleak bane
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well he at least talked about it, which was truely refreshing. Luckily I was online at that time. Else: I wouldn't know somebody acknowledged the bug. But hey: he also mentioned he got like gazillion other things to do so no time to post announcements. Sadly no others seem to do this on kong's behalf. We'll just have to wait I'll guess.

coral helm
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I think Burning needs more help. I sincerely hope he’s not the only person fixing the bugs 😅

Although it would explain why so many bugs take so long to fix…

cloud axle
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it is already too many bugs i have seen for recent,now i even cant play it anymore...bc the game reset completely to start,just like i never play this game after 6 years...

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devs are really testing players' patience...

balmy zenith
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I been trying everything I can to try to figure this out but I don't work for kong or at so I can't do much but I know that they will get it fixed and compensate us as so hopefully with more then some epic stones but have a little faith did you try logging into the steam version it somewhat worked as a temporary substitute to at least getting back into your main for @fast mica

coral helm
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I’m sure they’ll get it fixed too but the question is how long it takes…

cloud axle
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play almost 6 years,i just want to know if we can go back this game with the right way....i really worry it, bc kong is suck

balmy zenith
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Try to log in through steam if you have access to it may let you link your main account so you can at least claim daily and take part in melee its worth a shot

coral helm
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For me, that’s not a solution bc I want to spend Kreds but that might be a viable solution for others.

oblique stone
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Same here

silent stump
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happened to me just now, browser version

shrewd yew
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same

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I can't access my account in the Web version but I can still access my account through the phone version.

balmy zenith
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I feel ya been grinding surveys for literally days to get vip and mq for next mq

pallid sinew
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ive sounded the alarms guys, hang tight, apologies for problems 😦

jaunty bridge
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Yeah I now have the same problem on the web version but can still log on via phone.

candid turret
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Heads up browser players, I didn't have any problems till today, tried Steam, no luck, but I have downloaded bluestacks5, it is an android emulator(I use it for another game that does not have a web version), and was able to download AT, and had to click on red K and was finally able to choose my regular account and not the new tutorial one

candid turret
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Yea, had to start at tutorial and even after finishing and signing out and in, wouldn't let me pick my main account, but by using bluestacks I was able to

dense vine
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Looks like we found the problem ill update when we get confirmation

drowsy hearth
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both of my accounts are able to be logged into on web

dense vine
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Confirmed it has been fixed if you still have issues, please contact support.

candid turret
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Thanks for the fix, but the bluestacks work around did work, ha

dense vine
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Yeah it was related to a specific api tool for web that was causing the issue.

fast mica
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Thank you for the fix. Is it safe to log out?

fast mica
tacit vale
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Yeeeeeeeeah! We are back on the track. Thank you!

blazing storm
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Web is back to normal for me. Thanks!
Except, I can't seem to pull up the Adventure Deals which is what I wanted to use Kreds on

mystic zenith
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#general message

Intentionally disabled for now

cloud axle
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@dense vinethx for your job,to save many players' life 🙂

obsidian mirage
pallid sinew
obsidian mirage
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Ok, thanks for the quick response!

celest ermine
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Web version adventure tab: come back later for new rewards. So we can’t buy adventure packs using web version?

coral helm
celest ermine
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Thx for info

vagrant dawn
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I wish they fix them fast I wanted to buy the advencher offers and go in to the dubble box

stuck steppe
river nexus
stuck steppe
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Maybe it's a different bug. The bug discussed here is about game not recognizing your user.

tacit vale
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This come back later thing is no bug. They disabled it in the web version as far as I know.

timid marsh
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They said on Monday they were working on fixing it but it does not appear to be fixed. Lots of us are waiting to use Kreds. If there is a good thing though, they said that those offers don't expire so it should still be there if they fix it in a week/month/longer

dense vine
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I didnt want to push adventure iaps on friday knowing we would be out until monday incase they didnt work

supple fog
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First rate thinking

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On the other hand it's a shop item. Bugs wouldnt be game breaking. Worst case it suddenly gives out free 100k gems with any purchase or something.

kindred valley
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Wow I'm glad it's not just me 😔

quartz yoke
obsidian mirage