Didn’t receive my VIP pass

[acoustic geyser]

I bought the VIP pass, the payment was approved but I didn't receive it in my account, what do I do?

[scenic geode]

Email support, they’ll get it set up for ya. It has happened to me a couple times and they fixed it right away. It happens to Ric every month 🤣

[acoustic geyser]

Oh, really? Ok I’ll send a email for them. Thanks

[dense cargo]

Hi 👋 apologies for delay in response to you, did you get things squared up with support?

[acoustic geyser]

Hello, no problem.
So, I contacted support, but they told me they couldn't resolve why I made the purchase on the Epic Store, and since then I've been without my money and without my items, I've even lost a bit of enthusiasm to play.