🔧technical-help

[royal nymph]

My game's data has been resetting for like 20 minutes now

Is there something to fix this or is the game simply under maintenance or something

[hybrid crystal]

Same problem. I already tried to reinstall, but nothing changed

[inner isle]

that means there was a maintenance going on, it starts in a hour ago

[hybrid crystal]

oh, ok

[astral heron]

help i am stuck at lobby

[tall onyx]

hi

the same problem

i checked its maintenance

[teal pollen]

So the server still maintenance and if we're login now it stuck on "Resetting the game data"?

[gaunt reef]

Yeah I'm stuck resetting game data for awhile here... (though checking updates, maintenance is surprisingly late. Never seen it go SIX hours).

[fresh nimbus]

It's in the pinned for the said issue though I'll just paste it again. same for @gaunt reef 👇

RE: Network Connection Issue [Common Issue depending per location]

Solution is already provided for said 1 black/empty screen, 2 login error, 3 network error, 4 long loading issues.

Please take your time to read the instructions for mobile or PC, tap/click this thread & refer to Option 1 & 2 for solutions >> #1462782203145752586 message

"Resetting the game data" == not connecting to game update server. So follow the solution above 👆
And yes, even if your other game apps are working stilll follow as instructed.

[gaunt reef]

Yeah, I was thinking it was odd that it was NOT saying "can't connect" / "maintenance". But realizing it was still 3 hours out before it's playable anyway, no sense in fussing with it right now.

[royal nymph]

I followed the solution and I'm still stuck on the resetting game data screen :<, should I simply assume in due time it'll fix itself

[brazen geyser]

I'm just gonna assume it'll be fixed after maintenance is over

[regal pilot]

Hopefully, cuz I'm, too, concerned. about this "resetting the game data" thingy.

[fresh nimbus]

"Resetting the game data" == not connecting to game update server.
Usually, changing & applying the DNS on your devices then
Restart the PC/mobile phone to take effect with new internet configuration.

Please take your time to read the instructions for mobile or PC, tap/click this thread & refer to Option 2 for solutions >> #1462782203145752586 message

I am using Adguard DNS on mobile & PC

mobile DNS

[stark bear]

Same.

[vague depot]

its maint for another hour

[brazen geyser]

That's what I'm assuming it is. Just feels a bit weird that I was able to download the update on my other devices and not Steam but maybe that's how it works.

[fresh nimbus]

"Resetting the game data" issue

"Resetting the game data" == not connecting to game update server.
Usually, changing & applying the DNS on your devices then
Restart the PC/mobile phone to take effect with new internet configuration. See the instruction below.

Please take your time to read the instructions for mobile or PC, tap/click this thread & refer to Option 2 for solutions >> #1462782203145752586 message

[fresh nimbus]

Imma pinned that before my next IRL work meeting

[tacit shadow]

Is there a way to check if this ID my account? Since I update the game my login screen change to the default one and I want to make sure everything ok

[fresh nimbus]

you can check on the "Press to Start" screen if your ID the same as mobile

[tacit shadow]

I will check when the maintenance will end cuz its just quit automatically. Thank you

[dry escarp]

just wanted to chime in that I followed the solutions here and none of them have changed anything

I can connect to anything and everything else imaginable, from other games to websites and everything in between -- both before and after I tried the available troubleshooting methods

so I suspect something has gone very wrong with Steam/BA on Steam, in some way 🙃

hpoefully the extended maint is to address this issue, but so far no word on why the extended maint

[rancid valley]

same

[royal nymph]

most likely the case, as I've redone the remedies a couple of times but BA on steam just won't work

Im sure after maintenance everything will be fine

[dry escarp]

😌

let us hope so

[royal nymph]

and hopefully we'll also be granted w/ a free 10 pull

one can hope

[astral heron]

how many time until the maintenance is done?

[stiff jetty]

After reading the chat for a while, I assume that is not just me that having the "unpacking data" problem right?

[iron pecan]

looks like 5am est now?

[dry escarp]

it was meant to finish 15 mins ago, will finish in 45 mins instead (for now)

[astral heron]

welp

[solar python]

so blue archive is down

not because my weird setup

[astral heron]

i guess i just going to wait

[solar python]

so everyone arae stuck on game reset

gg

[fresh nimbus]

hmmm everyone here from Steam???

[solar python]

yes

[stiff jetty]

yes

[dry escarp]

yes

[fresh nimbus]

Hmmm OK

[dry escarp]

I did all the fixes you posted already, and BA is the only thing still failing to work, both before and after the suggested fixes

are you able to confirm if the extended maint is due to this issue?

unsure what level a Discord mod has info to

[solar python]

i mean they kept track on whats on nexon server

so i dont see a point doubting him

plus he have good credit in this channel

[dry escarp]

oh I'm more just asking if Haruum has insider info from Nexon staff/devs about this issue, or if they're just as uncertain

[fresh nimbus]

Yeah, I am stuck on Steam.... so lemme tap the Nexon office

https://giphy.com/gifs/onechicago-nbc-one-chicago-pd-PXcekGdxQ7nN7C84rn

[solar python]

well since im already at this point

might as well figure a tool to keep track ba stability

[dry escarp]

my worst fear currently is that the issue is on my end, somehow, and I miss the first day of the event
but it does seem like it's Steam/BA's end rather than mine

[stone light]

i thought there's still maint?

[still vapor]

maint is on for close to two more hours

[fresh nimbus]

Welp.... I remember you can go through login while there's maintenance ongoing so... just gonna tap the Nexon Team

[still vapor]

you can enter and download the update but it kicks you out if you try to login I think

[stone light]

hey i'm just updated the game and it just appeared with pv 1st

did they deleted all my data???

[astral heron]

ngl i get kick when open on my mobile

[still vapor]

yeah me too I just updated it and closed it

[still vapor]

check how much your game weighs to find out

or the account link

[stone light]

same here
i was got kicked to the game and they appeared with pv 1st

[still vapor]

yeah same thing happened to me

[dry escarp]

I can't get far enough to see that screen, is my issue

[solar python]

so server cooked

[still vapor]

then again I only have the pv 1st on the loading screen since I started playing yesterday

[solar python]

not me cooked

[dry escarp]

it says "resetting the game data" at the bottom left. for me, and is stuck there

[still vapor]

yeah you're fine

[dry escarp]

that you have a popup at all, means you're not experiencing the issue everyone else is

[solar python]

why is my blue archive bloated

28gb 🙏

[still vapor]

the hell

[stone light]

your issue is on steam right?

[dry escarp]

yes

[still vapor]

28??

[stone light]

just wait until maint done

[solar python]

28gb steam

[still vapor]

oh

[dry escarp]

I am

however this issue has never happened before on prior maint periods

I experience the same popup as you normally

but not this time

[stone light]

its hard to set up when maint

[solar python]

good thing im not the only one

[dry escarp]

which I found cause for concern

[solar python]

thats the blue archive game api i think if im not wrong

or not

i lied

[dry escarp]

I'm not familiar with what that meant anyway haha

[fresh nimbus]

Anyway, for Steam.... wait for the maintenance to finish.

[quiet quartz]

still stuck on resetting game data, already changed the dns

[stone light]

have you set up by unlink/link your account to steam again?

i'm too lazy to check you do it or not

[astral heron]

i just release that i reinstal the game bruh

[solar python]

interesting

[dry escarp]

oh I see an update now

on Steam

yeah

[solar python]

all my RE work is ruined...

[dry escarp]

same as above

[solar python]

i hate nexon 🥀

[dry escarp]

I'll install, then see if anything has improved

[quiet quartz]

lets try

😭

3Gig

[solar python]

ok so

[dry escarp]

I'm lucky to have the better end of Aussie internet, 80% done already

🙏

[solar python]

https://nxm-or-bagl.nexon.com:5000/api/gateway this is real game address, as far as the game code explains

[quiet quartz]

hell yea

7 minutes

😹

[brazen geyser]

Steam update's out

[solar python]

that sounds so random

[dry escarp]

attempting to sign in now

oh

it looks fixed

[quiet quartz]

nice info

[dry escarp]

sorry deleting

had my info

but

[solar python]

they changed their icon for this update?

[dry escarp]

looks good

[solar python]

well

ima continue go back doing my job

and pray blue archive

didnt update ngs

[dry escarp]

@fresh nimbus just wanted to share that the issue is fixed on Steam, so if anyone asks the way I did before, you can let them know it should be sorted now

(at least, is fixed for me)

[solar python]

its mostly user ID and country, thats it

[dry escarp]

true but I still want to be safe haha

[quiet quartz]

can you screenshot it?

[solar python]

no

[brittle pulsar]

Anyone on mobile still got the maintenance in progress notice?

[solar python]

my screenshot broken

[quiet quartz]

who is she

[dry escarp]

little Kei

[solar python]

its still in maint

[astral heron]

still on maintance fah

[solar python]

literally kei 🙏

at least i can continue debugging

all i need is pass the unpacking and reset part

[fresh nimbus]

Should be fixed by just updating the Steam game app.... with blocked: Maintenance is ongoing.

[solar python]

9am utc?

fuck is that

[brazen geyser]

About 20 minutes from now I think

[solar python]

21 minute

play blue archive at 2 am

sounds about right

[fresh nimbus]

#game-news

[solar python]

yuuka definitly not killing me

[solar python]

-# i would appreciate more if its displayed in my local time but whatever

[astral heron]

bro it is already 3:40 pm and this still maint i done

[solar python]

its 1:40 am they said dont play ba at 2 am

we're gnna see what happened if we play at 2

[iron pecan]

I got in

[shy chasm]

Uhh I accidentally uninstalled blue archive how do I get my account back 🫠

[solar python]

aint fair 🥀

[fresh nimbus]

Whatever local time for this, +1 hour
#game-news message

[quiet quartz]

just download it

[solar python]

depend on how you logged in, unless you logged in with guest, you should be chilling

[shy chasm]

I logged in with my google account

[solar python]

didnt see that part, appreciate m8

[shy chasm]

Tytyty

[solar python]

continue debugging the ba duck tape

despite this, ba code are funny

its like

if case1:
  something()
if case2:
  destroyObject()
...```

[fierce lantern]

???

sonion

🛐🛐🛐

[astral heron]

just wait

[fierce lantern]

oke boss

[solar python]

turn your phone to airplane mode for 5 second

[fierce lantern]

oo

ok ill

[brazen geyser]

Yippee game open

[solar python]

i will be here for next 20 minute answering question i guess

[stone light]

i'm downloading data now

reboot or check for installed upd may help

[solar python]

i dont know if steam needs downloading data

but whatever

[astral heron]

yes finally it is done

which one should i pull if i am not get in 100 pull

[solar python]

i think i will get kei

or actually

i think i can afford all?

[stone light]

b.himari first

[solar python]

yeah i would want himari

wheel chair gamin

[stone light]

we can just borrow b.rio later

[astral heron]

i have 30k pyro and i save for other charater

[stone light]

then just wait for the last day of free pulls

[solar python]

i want aris armed too

when

[fierce lantern]

im gointo explode

[solar python]

no work?

clear cache

[fierce lantern]

oke brb

[stone light]

what app you upd the game?

qooapp or play store?

[fierce lantern]

google play

[stone light]

[fierce lantern]

idk im in restricted regiin but sowhow it work

[stone light]

phew
i thought my account cooked

[fierce lantern]

[solar python]

if you in restricted just vpn that

[solar python]

since yo in, whats the banner

[stone light]

wym banner?

[solar python]

what character is avaible to gamble

[stone light]

here

b.himari and b.rio first

[steep osprey]

whats the format for this? MDY?

[stone light]

then battle aris and kei

[stone light]

Just MY

wait

MDY

my bad

[solar python]

i want himari

[steep osprey]

thanks

[solar python]

i have enough pyrox

for both

[spark flame]

so the data is still there it's just the settings that are reseted?

[solar python]

does kei and B Aris come together or in two different banner

[stone light]

they come to 2 banner

[solar python]

so two different

fuck then i dont have enough pyro bring both home

fu

fu

fu

FUCK

[stone light]

and 2 additional fest characters kuroko and b.hoshino

[median mango]

stuck on loading screen for 5 mins on steam. rebooting didnt help

[solar python]

dont care about them

cant afford b.h anyway

[stone light]

sometimes you can get kei in b.aris btw

[solar python]

i have 54k

i want b hmari

-24k

left me 30k

[stone light]

that's cool

[solar python]

but thats not enough if my luck ate shit

[stone light]

just wait till last day of free pulls

[steep osprey]

i cant wait that long!

[stone light]

try some black magic in pulling gacha

[median mango]

how to fix?

[solar python]

i need 72k pryo fast

@vocal palm rob a bank for me NOW

[fresh nimbus]

close then exit Steam, Re-run the Steam as Admin

[solar python]

arent you in meeting right now

lmao

[stone light]

my bad

try going with 1 or 2 pull first then go to x10 pull

first 1 or 2 pulls if blue then you're good to go with x10

i learned from my friend who won every banner within 100 pulls

[solar python]

i dont buy it

[median mango]

doesnt work. steam verison is broken. downloading on phone

[fresh nimbus]

your Steam client downloaded the 3GB update?

Steam PC Crashing

1. Open your Steam > Library Tab
2. R-click on Blue Archive in the list > click on Properties
3. On pop-up windows, click Installed Files
4. Click Verify integrity of game file to start the checking & repair process
5. The result will display number of files verified & repaired.

======================================

Else that ^

[median mango]

yeah that worked ty. it's now downloading the update

[solar python]

dw

[ruby fable]

Hi guys, I'm stuck with a "Write your birthday" screen now

[solar python]

dwdawdw

[fresh nimbus]

MM/DD/YYYY format

[solar python]

write your birtyday

[ruby fable]

Bruh, yeah

It doesn'r matter how I write, doesn't go forward

[solar python]

what it say

[solar python]

are you putting such as 15122000?

[ruby fable]

Yeah

[solar python]

what you put

are you comfortable with sharing it

[ruby fable]

Yikes, it went through now

[solar python]

nevermind

enjoy

[ruby fable]

Cheers

[solar python]

cheers m8

[fluid hawk]

My login screen is BLACK and the Banner animations are not loading in PC, phone is fine

[solar python]

black?

black screen

[sacred dove]

[Black Screen/Localized Network issue]

@solar python the solution is already provided. Please see the instruction for mobile or PC is right here on the thread >> #1462782203145752586 message
Option 2 normally resolves it. If issue persist, ask in https://discord.com/channels/890474004094263357/942656342504665108

[solar python]

there

[stone light]

why you have to upscale that?

[solar python]

black

idk

sounds funky to me

[cunning quiver]

anybody else lost the option to maximize the windowed version of the game?

as in when not full screened

[fluid hawk]

thank you so much i will try with the DNS

[solar python]

alt+enter

that full screen game

if not F11

[fluid hawk]

i think its just an internet problem because pre patch it was fine but ill check after steam is done veifying files

[solar python]

olright

[cunning quiver]

ah, i meant more so i want it maximized while windowed

[solar python]

oh

[hushed hill]

No matter which combination I try, nothing happens

[cunning quiver]

this was an option before

[solar python]

thats the issue with unity game

[hushed hill]

nexon pls fix

[solar python]

MM/DD/YYYY

[stone light]

black screen alway go with missing vp9?

[sacred dove]

[Black Screen/Localized Network issue]

@stone light the solution is already provided. Please see the instruction for mobile or PC is right here on the thread >> #1462782203145752586 message
Option 2 normally resolves it. If issue persist, ask in https://discord.com/channels/890474004094263357/942656342504665108

[hushed hill]

thanks

[stone light]

not you

[cunning quiver]

oh i see, okay thanks

[solar python]

not always

corrupted data all that shit can also happen

[stone light]

but he mention in gacha animation so maybe some issue about it

[languid wasp]

did they seriously just lock going past 60fps on PC in full-screen mode?

[solar python]

no

you can turn on vsync to break that

[fluid hawk]

vp9? mmm

[stuck reef]

Connecting time 80002???

[fluid hawk]

ill flush the DNS

[stone light]

my first login was this in steam and after install vp9 its back to normal even gacha animation

i havent play BA on steam anymore maybe you should try that

[blazing crypt]

Is it just me who has this bug or does everyone have this problem?

[stone light]

steam ver?

[solar python]

lmao

okay

verify your files

[blazing crypt]

yep

[zealous lava]

Has anyone else experienced this? After updating and extracting the game files, the game freezes and becomes unresponsive during the data verification phase, even though I can still hear the background music.

[solar python]

thats a cute and unique profile just saying

[zealous lava]

it's freezes

[solar python]

freeze this part

?

[zealous lava]

That's right

[blazing crypt]

thx

[solar python]

does it work if you just wait it out

[zealous lava]

But I can still hear the background music when freezes

[solar python]

give it sometime

as far as im aware of thats where grap64-core checks your computer and then generate a token

in another word, ngs doing its magic

[zealous lava]

Because I noticed the game was freezing for quite a long time, I'm not sure if it's because my computer is too weak or if there was a problem with the update.

[fallow beacon]

one big update and now I have to battle with my own laptop it’s great
also helps that im in vietnam so I had to do all of it on vpn as well

[solar python]

ra

[wise void]

Not gonna be that guy
But I’m not a whaler too

But this are definitely not suppose to be the same price

@wicked berry help meeeee
Nexon is trying something to make me whale

[wicked berry]

you should reach out to CS about this

[daring berry]

Why weren't the battle light up

[fallow beacon]

Yesssfinally

[paper sequoia]

i'm trying to open arona's special mission event and nothing shows up

[fallow beacon]

I hate updating

[vale meadow]

i unironically put in my wrong birthday here and i cant remember, is there any way to get back in my account? (steam)

[solar python]

it doesnt matter

[solar python]

fuck me i dont know

anyways its 3:12 i will have some down time

pray someone else can help you

[kindred coral]

HOW in the world the web event still extremely buggy even in the game browser....i still have to log in, in a built-in game browser and still cant get in??

[fickle rain]

If youre on a web browser and not ingame browser, after you login but it still displays the same thing, just refresh the page. Itll log you in. Clicking log-in again does nothing.

[kindred coral]

😔 wish me luck... last web event required me to refresh for 30 minutes

[umbral onyx]

How to un Block my acc? Because About 2 years ago I played BA using the Cloud

I don't use any cheats

[umbral onyx]

I still remember google account.

But can't login because get ban (cloud user). I downloaded it from the play store and it still gets banned

I used to play on Cloud just because I wanted to try it before downloading, about 3 days I played on Cloud

[fresh nimbus]

To game support you go for that.

?nexoncs

[sacred dove]

[Blue Archive Global Customer Support]

Link for submitting a ticket to Blue Archive CS (make sure to select the correct category): https://cs-page.nexon.com/cc/report/guest/write?client_id=MjcwOA
-# - You can find your server information in-game via Menu > Account > Version Info.
-# - Your UID can be found in-game via Profile Name (top-left) > Account Info.
-# - You can find your Member Code in-game via Menu > Account > Customer Center.

Alternatively, you can contact CS directly through the game:
Sensei's Lobby > Menu (top-right) > Accounts > Customer Center (press Confirm) > Customer Center button > Customer Support main page

:information_source: The first mail you will received immediately is Acknowledgement Mail. Kindly wait for actual CS Team to reply. Reply in the same email thread once you received a mail & get connected with CS Team. :warning: Please do not submit another/multiple ticket for the same issue.

[umbral onyx]

Where

[umbral onyx]

Okay

[umbral onyx]

Can we tell you how to play the game even if we don't have the ability to play the game?

[umbral onyx]

I don't remember UID, but remember acc google

[near silo]

Looks like this update broke vsync or something when playing in windowed mode. Even with the option enabled I'm getting screen tearing and my FPS gets capped to 60. Going back to fullscreen fixes both problems. Also, the game no longer remembers the window's last position and size.

[fallen mulch]

Still getting stuck on unpacking game resources. did update, stuck. uninstalled and reinstalled game too, still getting it

[eager root]

How to i link nexon acc to twitch? Forum link doesn't work

[daring berry]

I have done chapter 10 why can't I start the the steel continent event

[eager root]

Ok I did it from here: https://www.nexon.com/account/en/setting/linked-account
It still displayed error page but the connection is showing on Twitch at least

Worked in Edge

[winged moon]

What is the rendering resolution setting?

[wicked berry]

there's a timer at the bottom, you'll be able to fight the bosses when that timer reaches 0

[fallen mulch]

This is so annoying, idk why game suddenluy having issues. only thing that had changed from last tiem i played was that i turned my PC off for the night

[dusty ferry]

2nd time reinstalling.... it just crash if I click outside the window and do NOT recover from that....

[cedar jewel]

bug where clicking any of the (attack) type recruitments causes the background screen to stop/pause. If you click any other normal recuritment it returns to normal. Bug?

[ocean shale]

what 💀

most certainly a bug i guess

did I miss a download or sth

[granite phoenix]

guys, did your account go beginning again? i already link my account with steam. But when im already update this day, my account go to beginning again, is that would happen on this update?

[cedar jewel]

no, although it did scare me when asking for language options

[granite phoenix]

like this

[cedar jewel]

sadd

did u make nexon acc?

[granite phoenix]

yeah, i do

i linked to steam

[cedar jewel]

ye thats good then so maybe its saved?

in the games servers

[granite phoenix]

hmmmmm idk,when update before. Its not like this

it happen today

[cedar jewel]

yes, this one is big tho

anyways gtg good luck with your issue

[granite phoenix]

yeah, thanks bro

[ocean shale]

I think I missed some downloads somehow

Sprite is gone, and the name is uhh

[frozen plover]

I'm stuck at the intro loading screen stuck at Data pre processing

[umbral onyx]

Where to reply?

[tired condor]

Anybody solved not being able to resize the window in window mode?

[strange kernel]

email [e-mail] and include your previous ticket number. Best results for me

[umbral onyx]

Ticket in email right? Not a ticket at #mod-mail

[strange kernel]

Yeah they should've had a reply like "Your Support Request (Ticket Number : XXXXXX)" before that response

[uneven rapids]

What is that?

[tired condor]

I am permanently unpacking. 🥀 Game said unstable connection and threw me out.

[dusky shoal]

azoos got erased

[dense snow]

can we access the service request area for checking responses from CS in-game through external links in browser?

[tired condor]

Aight. I know how to enter if you have the Unpacking Game Resources problem.

I downloaded cloudflare's app and clicked the big connect button and it worked immediately.

[patent cliff]

For some reason after update my game occasionally switch from 144 fps to 60 in window mode. I can only temporary fix it by set game to fullscreen and back to windowed. It's was always stable 144 fps before the update though

[radiant dome]

Did you fix it

[arctic nebula]

first

[fervent ingot]

Second

[bronze perch]

First times three

[modest hill]

whats this?

[mint violet]

Helloooooo

[gentle musk]

If people have issues running the game/have difficulty connecting to the server they would post their questions here

It has a designated space so that the questions aren’t lost and ignored in other chats

[native moat]

[finite raft]

[uneven bear]

[fervent ingot]

time to break the leggo chain

[edgy plover]

Still a shiroko chain

[fervent ingot]

Shiroko chain ooo

[jovial oar]

https://cdn.discordapp.com/emojis/906112415945613312.webp?size=96&quality=lossless

[modest hill]

how about starting what minimum HD and SW specs to run the game

[gentle musk]

SW specs?

[boreal basalt]

I believe they are referring to software specs like the minimum Android or iOS version

[gentle musk]

Oh, well I'll go look for those when I can, then

Though I have no idea of where to find them
for emulator, anyway
For phone, is this good enough, as information?

[boreal basalt]

Covers what it needs to cover

Maybe make it text and then pin

[gentle musk]

Yeah, I was planning on doing that

Blue archive minimum software/hardware specification (Phone):

Android:
OS/Device: Android OS 9.0 or higher / Galaxy Note 8 or higher
RAM: Minimum 3GB required

iOS
OS/Device: iOS 13 or higher / iPhone 8+ or higher
RAM: Minimum 3GB required

[fossil mantle]

You can run Blue Archive with 2gb ram, game is like 10 fps and crashes quite a lot though so I don't recommend it

[mint violet]

Desperate times call for desperate measures

[bronze perch]

Playing Blue Archive on a Samsung fridge

[bronze perch]

Gonna tell my kids this was Linus Tech Tips

[gentle musk]

Just in case, from now on, please only speak here if you have a genuine tech-related issue with the game.

[waxen crow]

sorry for my ignorance, this channel is in case someone is having technical issues?

[pure tendon]

Yes

[simple hill]

Any solution ?

I believe my phone support to play the game

Vivo x60 ram 8 os 11

[gentle musk]

Try clearing your cache

[simple hill]

Nvm restarting the phone did the trick

[lucid marsh]

sorry Is craft having a bug or something like that when what was made it turned out to be different from what you wanted to make

[pure tendon]

Err, its random though
That's not a bug

Which is why we told other people to never went way more than 1 circle

Because its not worth it

[west hearth]

Is there a way to send feedback or suggestions to devs? I have some issues with playing on ipad

I can’t see my unit on the leftmost side (aris) and also the enemies on the rightmost side.

Because of the screen ratio

Makes it a bit hard to micromanage aris with her buff, and some other backliners too when they get hidden like that. Also applies to enemies, i cant properly aim my aoe’s because i Dont know where they are,

[wanton pumice]

not exactly a solution but you can opt to hold when using ex skills instead of tap so you can see a visual of the aoe of ex skills

[gentle musk]

I will forward your issue to those who might be able to help

Consider also reporting the issue in-game by going to Menu (top right icon)-Account-Customer Center

[gentle musk]

What model of iPad is this?

[west hearth]

ipad mini 6

[west hearth]

Yes i do hold them when i align my aoe like aris’ or haruna’s. But i almost always fail to hit the ones on the far right because i can only see the tips of their guns. And for the left side, aris has downtime on her crit buff (and some other backline unit’s buffs too), so if i need to maximise them i need to pray they dont decide to stand too far left for my screen.

Might be small or non issue for some (i apologize) but yeah its making it hard for me. I know it wont matter at the endgame since you wont bother manually playing, but on the way to endgame its a hassle. I was enjoying pushing it as far as i can though!

[wanton pumice]

uhh opposite actually, it matters more endgame since you want to micromanage your stuff

though im not sure about apple products, but in android you can adjust your screen resolution which can fix these issues. you might want to check if your device has a similar feature

[west hearth]

Oh it does? My bad then im still level 50 trying to finish 14-5 so i need every inch of advantage i can get

If it gets too bad ill use my old iphone, i can see better there, but it heats up fast and im already used to high settings and fps, the game looks pretty

[prisma smelt]

Specifically for raids, which are like the main endgame content

the raid gets easier to clear as we get stronger units and more levels, but so can everyone else clear, so you need to try for better score then for plat or high rank

[summer turret]

Rip ui
Welp

[drifting sandal]

Hi, I have been having this problem for almost an entire month, not being able to log into the game once. My phone doesn’t support it so I play it on bluestacks. I tried cleaning the cache, uninstalling and installing the game over, uninstalling bluestacks and installing it again, trying different instances, and bluestacks versions 4 and 5, also even tried with LDPlayer. Every single time I get the same message. My connection isn’t really unstable and I could play perfectly fine until January.
Oh, and once the message shows up, neither of the buttons “confirm” or “reconnect” work, so I just have to close the game entirely to try again
I wouldn't wanna miss the limited events and characters but I'm running out of ideas
Any help is appreciated, thank you 🙏

[gentle musk]

Have you tried restarting/resetting your router?

I do not have much experience with emulator-related issues, so I will forward your problem to those who might be able to help.

[modest hill]

depends thoo, I limited/emulated an android device telling the game it only have 2gb device yeaah it did crashed but runs smooth fps across the board cause its using Adreno 650 system driver.

i tried running it on 610 and 609 device, the FPS! LOOL its aournd 8 to 14

with in game where your characters are battling.

[modest hill]

for this one try using manually changing DNS to 8.8.8.8 / 8.8.4.4 or 1.1.1.1 / 1.0.0.1.

trying ping1.1.1.1 using cmd at your computer

at task bar where you can see "type here to search" type "ping google.com -t" then type another one "ping 1.1.1.1 -t" both without quotation. if there's time out it means your connection isn't stable.

[modest hill]

i'll recommend you a really good phone cooler based of my experience, its quite cheap too

memo DL05 v2, DL07, try to place it where the main SoC heat point, usually near to the rear camera modules.

they also don't touch the buttons when clipping on most models

[drifting sandal]

Hi, thanks for the answer, pinging google I only got 1 timeout out of 81, pinging 1.1.1.1 none out of 47. I changed the DNS on my pc network properties and also bluestacks.conf, unfortunately I have the same issue still

[modest hill]

hmm. sometimes routers are pain in the ass that doesn't tell you something why its not working and why it isn't doing what its supposed to do.

power cycle the main modem/router *turning it off for 15 to 20 seconds then turning it back on. same goes to the pc, then after turning on your PC/laptop at cmd type ipconfig /release then type ipconfig /renew

if it still doesn't work

try to change DNS in the router.

if it still doesn't work .

else try with VPN, in bluestacks like 1.1.1.1 app.

[drifting sandal]

Tried all of the above, and the 1.1.1.1 app finally made it work! Thank you!

[rotund rivet]

hey, can i change my binded account email with my other email?

[boreal basalt]

Pretty sure, that's a no

[rotund rivet]

ah kay then, thanks for the answer

[modest hill]

wish you could, really want to give away my hibiki + iori account to starter or people who want to start playing this game

[honest stratus]

Hey, can i switch my google email to Nexon ID ? My data in google email and i want to place the data to Nexon ID

[vague jasper]

You can try but i think once you bind you cannot change it....otherwise your data will get deleted in 7 days

But my cases is google to google

[honest stratus]

Oh... Done... But thanks for answering...

[honest summit]

about account binding.

when you bind a fb or gmail or twitter to BA

it creates a nexon accnt with whatever email is associated to that fb/twitter

cant u just bind a gmail or twitter to that accnt

and thats how u rebind?

would u be able to login to BA like that?

i have fb which was my original bind. binded to that nexon accnt

can login with nexon accnt

what happens if i remove that facebook bind from the nexon accnt?

will it keep my BA accnt?

if i unbind my fb accnt from nexon accnt page

do you have to wait 30 days to rebind of the same type?

in there too

what im actually worried bout is what would happen if my facebook is deactivated. who holds the actual game data

is it my nexon accnt

[modest hill]

hmm why would your fb deactivated?
unless you deactivate it your self, or sharing it.

anyways let me try, i do have an account bind to FB with iori/hibiki starter

[honest summit]

was it nexon accnt that was created through FB binding BA in game

idk. just anxiety. cause fb doesnt have my real name

was tryin to make a fb for my dad to link his business page and the fb was instantly suspended

so now worried bout mine lol

thank you

[modest hill]

i could not do mine >.>

cause I have same email used on google and facebook, when I try to do great nexon account with fb it says "This ID is already being used." LOOL

[honest summit]

ah lol

since my nexon accnt was created the moment i binded a fb to BA

it grabbed that email and asked me to make a password

but i binded FB within it

manually

i think

[modest hill]

i could not even bind my appleID with same e-mail, same error

[honest summit]

i never logged in without the fb bind

so idk how it behaves

yours is already registered once so it wont grab it anywhere else

i binded fb twice

in BA

and inside the nexon accnt

the nexon accnt created by the first BA bind

lol

[modest hill]

i could not bind mine cause all same account

or same "e-mail"

for example my google is [e-mail]
and my fb and apple ID is also [e-mail] they just won't let me sync/bind cause it says its already created with that account LOOL

[honest summit]

right so then that would mean

the game data is saved within that

nexon accnt

that is created the moment u bind a social media app to BA

facebook just likes to also hold like a representation of ur game data cause facebook games

[modest hill]

yeah but i have different accounts that has same e-mail "log-in" but different 3rd party

[honest summit]

so makes me think they hold all rights

[modest hill]

soo i have my main account google with [e-mail]

[honest summit]

yeah if u have same email to twitter and fb

[modest hill]

then i have alt account fb [e-mail]

[honest summit]

u cant bind and create a save instance

because it uses the email from ur social media

[modest hill]

unless i change the e-mail of social media

[honest summit]

thats startin to sound even more messy

[modest hill]

anyways i do have alt fb that doesn't have my real name and fake/game account(s) but doesn't deactivate

like ever since >.>

[honest summit]

yeah. im just paranoid cause i like BA a lot

was wonderin where my game save file was

lol

[modest hill]

as long you don't post obscene or get hacked or just don't post anything at all

[honest summit]

right. i had to send pic of dad to that fb page that got instantly suspended

they didnt even ask for id

just a regular pic

i think it was because i used a brand new email

that had just been created and i didnt share any contact phone numbers

and the app was on an old fb version on a tablet

[modest hill]

all 6 fb account looking fine, linked with google account too

[honest summit]

thats what got me thinkin what if my accnt is suspended lol

[modest hill]

ahh ok i get it, why you're paranoid about it

[honest summit]

ya i was tryin to make an accnt to link a business page to

[modest hill]

mine was just plain google account(s)

never experienced getting flagged or suddenly suspended

[honest summit]

was gmail too. think the flag was brand new email just created

[modest hill]

hmm put phone number

and use that fb account for games

[honest summit]

why that one

when i put their phone number, it told me the app is too old and when i got on pc it asked me for any pic

[modest hill]

why not update the app?

[honest summit]

was oldd tablet

[modest hill]

ohh try fb lite or tablet's browser

[honest summit]

too late now, its flagged under review after i sent pic

[modest hill]

rip XD

[honest summit]

i wonder whats the point of that. no id or anything

anyway out of topic

[modest hill]

did you try contacting in-game

customer support

[honest summit]

nup

[modest hill]

it will ask for these
Please fill out the information below as much as you can so that we may better assist you with the issue you are having.

1. Server:
2. Nickname:
3. UID:
4. Member Code:
5. Account Type (Facebook/Google/Etc)
6. Registered Email:
7. Frequency (Always/Sometimes/Once):
8. Device Name/Model/OS:
9. Country:
10. Screenshot:
11. Inquiry:

※ Server can be found in [Menu Tab] > [Account] > [Account Settings] > [Version Info].
※ UID can be found in [Profile] > [Account Info].
※ Member Code can be found in [Menu Tab] > [Account] > [Account Settings] > [Customer Center].

[young hound]

Umm

Wat happen ehen this popup

[wooden surge]

@young hound try clearing your cache

[young hound]

Ok

[wooden surge]

If that doesn’t work and you’re on phone, try restarting the phone

[velvet ore]

wah that happen to me too, already restart phone and wifi, but its same, try using other phone, have same problem

its happen just after new update today, because before its never happen

[wooden surge]

@gentle musk know anything that might help?

[gentle musk]

the only solutions I know are to clear cache and restart device

[wooden surge]

Some people say that a VPN might help in BAC server, but I’m not sure if it’ll work. They’re having the same problem

[velvet ore]

yes i try using 1.1.1.1 and its works, but why i should using vpn when before is no problem

[gentle musk]

have you tried clearing your cache?

[young hound]

Yes

[velvet ore]

yes

[young hound]

Currently still cant log in

[velvet ore]

even i try to download new one from playstore, before i download from taptap. but its same haha

[gentle musk]

does anything change if you try playing on mobile data?

[upper shore]

i got the same thing and i play on ios, what cause this?

[velvet ore]

ya, its same as vpn, its work fine.
i mean, the thing is why today after update i cant login like usual using usual connection, thats it

[wooden surge]

Yea, I’m not too sure why it’s like this. Some people are having trouble after the update too

[wooden surge]

If none of the options work, you may want to try again later according to someone

[velvet ore]

either its region lock or provider banned BA lol

well lets wait tmrw, just use vpn for today till its recovered

[young hound]

Should i download again game data or what

[wooden surge]

You can try reinstalling if you want

[velvet ore]

dont, i already done that, but the problem still occurs

[young hound]

Is it work with vpn

When im using vpn, the game request to update the whole game data again

[honest summit]

some ppl sayin it works on mobile internet but not the wifi

somethin bout indonesian provider

[crude prairie]

I did Reroll on PC, now I can't log into my google account on mobile, game crashar

(my phone)
Snapdragon 665
2gb of ram

obs: downloaded by Qooapp

[wooden surge]

3gb of RAM is the minimum requirement. So it might be a problem with your phone

[crude prairie]

Ah.....,I wanted to farm on mobile

[late river]

What happen?

[median jay]

i cant open the game too..

[plucky pumice]

got that problem too
got in with VPN Singapore

but I dunno if it really solves it or just coincidence

[young hound]

@plucky pumice any good stable vpn app bro

[plucky pumice]

well I'm using a paid vpn for myself...

[wooden surge]

Have you tried restarting?

[reef dagger]

Ive tried clearing cache restarting the game and phone and uninstalling

[wooden surge]

Hm, someone did have this problem today. They said that restarting their phone itself worked

If that doesn’t, I’m not too sure. Sorry

Today seems like a very buggy day

[reef dagger]

It do be like that sometimes

[tired garden]

Since yesterday maintenance, using wifi is really bad if not impossible to play, try using internet data or vpn if still cant play

[tired garden]

Been using it for years and free, can vouch for it

[steep forum]

help how to fix it

[plain imp]

Help

[tired garden]

Try this

[wooden surge]

For the NexonNgsmValidateFail error, try clearing your cache and restarting your phone, or try to use a VPN. If none of these work, wait until later to try again or for a hot-fix. Nexon may have a hot-fix because this is a problem right now for many

[plain imp]

Ok I’ll just wait

[steep forum]

problem connecting in Nexon ?

[tired garden]

Just try a few solution first, only wait if nothing works XD

[wooden surge]

I’m not too sure, but it seems to be something with Nexon or this update. They may try to resolve this soon

[tired garden]

Most likely because last update

[steep forum]

okey thanks for answer

VPN Korea good maybie ? Or SG?

[late river]

I'm trying use vpn, and it's work

Thank you

[steep forum]

[wooden surge]

[wooden surge]

@gentle musk can you write a statement like this then pin it?

[gentle musk]

I could pin your statement, since it's all there is to say

[wooden surge]

Ok, just if you wanted to edit it or something

[gentle musk]

Oh

Ok, then

[stray coyote]

I just clear my chace, and I try loggin in with the google account that I bind my account with, but when I log in again I need to start over. Can anyone help?

[gentle musk]

For the NexonNgsmValidateFail error, try clearing your cache and restarting your phone, or try to use a VPN. If none of these work, wait until later to try again.

[wooden surge]

What do you mean by start over? I think you’ll need to download the game data again, but your account should be fine if you bound your account

[stray coyote]

when I log in it started from the beginning trial...

[vague jasper]

Clearing cache means its wipe your data, means if you not bind your account then gg

So after clear cache, game will tell you the method to login

[wooden surge]

Yea, there really shouldn’t be a problem

[vague jasper]

Its just you gonna be stuck at main screen since there is issue rn

So if clearing cache still unsuccessful, then restart + using vpn also unsuccessful then you just have to wait for nexon hot-fix

Cant do anymore

[stray coyote]

I binded it, and I got yesterday preregrist proxyne with gmail reward too
But when I log in with the gmail, its starting over from asking my name and tutorial

[wooden surge]

Did you login with gmail or Nexon? Because I had that problem too because I used my gmail for Nexon and tried to login with the gmail path

[vague jasper]

There is 5 method tho, you sure you correctly login from it?

Nexon, facebook, twitter, gmail and guest

[stray coyote]

I tried to log in with nexon using my gmail, but it seems I never sign up to nexon id wiht my gmail. So I guess it must be the gmail.

[vague jasper]

Well it weird then

[wooden surge]

Yea, try again then

[vague jasper]

Worst case scenario then you just forgot

If forgot then goodbye that acc

[wooden surge]

That’s motivational

[stray coyote]

this one so helpful lmao

[vague jasper]

Maybe if still cant, best case scenario email nexon with your username and UID

[stray coyote]

do anyone know nexon BA email services?

i cant find iit

at all

[wooden surge]

I will go look

[vague jasper]

I glad they messed up tbh

More compensation

[velvet ore]

at least we still can login using vpn tho

[vague jasper]

For some yeah, for some not

I can login via vpn so im good

[wooden surge]

There is one in game. As for email, I’m not too sure. I can go look some more

[velvet ore]

and then 1200pyro compensation

[stray coyote]

I'll try the ingame after this tutorial end, thanks

[wooden surge]

Ok, good luck

@stray coyote also ask about the error stuff for us

[vague jasper]

Read above

[finite nimbus]

btw why can't login

[vague jasper]

Or check pins

[plucky pumice]

check pinned

[wooden surge]

Yea, try out the pin

[finite nimbus]

ok thanks

[stray coyote]

yeah sorry, I just join this discord after I clear cache

thans

[wooden surge]

Any info about your account?

[stray coyote]

seems like I used the wrong gmail, and now I used the right one

sorry for the trouble and thanks!

[wooden surge]

No problem. Are you able to play or still an error?

[stray coyote]

I could log in properly with vpn

[wooden surge]

cool beans. Well, we’ll probably just have to wait for a hot-fix or later to play without it

[simple hill]

Does using vpn works ?

[nova summit]

Hi! idk if this is the place to ask but, how do i refund my purchases?

[stray coyote]

for me, yes

[simple hill]

Ah still the same

I also cant use vpn

[wooden surge]

Customer support in game

[nova summit]

if i do it through google play will i get banned? i haven't used any of it

[wooden surge]

Go to settings then account then on the bottom there is “customer support”

[wooden surge]

I’m not sure if you do it through Google play, but it’d probably be safer to go through customer support and ask them

[nova summit]

ah alright then, cuz i don't wanna lose my account lol

[wooden surge]

Yea, then go through in game customer support

[nova summit]

Do we just fill in the information we know or do we fill them all?

[wooden surge]

What do you not know?

[nova summit]

ah nvm, i can't read lol, it's all laid out at the bottom

[wooden surge]

[regal igloo]

cant access my game, all i got is this every time i tried

i tried clearing the cache

reinstalled

still got this

last this i did in the game is finishin a mission and falling asleep

[wooden surge]

Try VPN, if not then try later or you’ll have to wait till a hot-fix

[wooden surge]

Its not your fault

[regal igloo]

mmmkay...

vpn it is

[simple hill]

Hmm

When nexonngsmvalidatefail happen
If you use android / iphone it also doesnt work

I thought one of them gotta work

[regal igloo]

im using android

[wooden surge]

People have trouble with IOS too

[regal igloo]

does this happen often?

1st time happened to me

[wooden surge]

It has been a problem for many after this update

[regal igloo]

ooookay vpn worked

thanks

[wooden surge]

You’re welcome

[simple hill]

So i have 3 phone right

2 android 1 iphone

1 android and the iphone doesnt want to load

But the other android is fine

[wooden surge]

“It just works”

[plain imp]

I used my apple account then change back to main account

It worked for me

[steep forum]

how to login BA not use VPN ? , Nexon maybie make maintaince server ?

need fix the problem

[wooden surge]

If you’ve tried the pins then you’ll probably just have to wait

[simple hill]

Cleared cache and need to download 2gb data sadge

Hey atleast its not iphone

Stopped buying iphone they had some problem receiving signal and downloads

[vague jasper]

@gentle musk issue is fixed

Maybe you can unpin it

There is no pyronexes compensation unfortunately

[wooden surge]

[wooden surge]

Maybe just keep it, but delete the last sentence and the “wait for the hot-fix” part. It is an error some people occasionally get. ~~I get break now ~~

[cunning ruin]

does anyone got stuck on loading screen?

stuck at connecting to server before update checking

been leaving it there for 1 hour

tried resetting, clearing cache before that

[gentle musk]

Are you using a vpn?
Have you tried resetting your internet?

[tulip galleon]

The achivement at the summer event might be bugged. Someone manage to unlock the achievements from no 1-100

I didn’t get that achievement entirely

So im not sure if its true

[vague jasper]

Its not bug, its just step clearance

Example your 1st pic achievement no 98 300 thugs

No 101 could be 500 thugs

Still hidden

[tulip galleon]

Okay thats weird. Then why theres a countdown achievement on no 83?

It didn’t shows up at my achivement

Its a ( complete stage 1 in 75 second )

[vague jasper]

What is 83

Just ingame time

75 second clear just bring strong team then

[tulip galleon]

I tried it again

But didn’t have any notifications

Its this one

Wait ohh sorry

Its stage 6

...

But the game didn’t shows like this on my screen

Which is weird

[vague jasper]

Challange is not open yet

So just skip that one

[tulip galleon]

Well yeah but...

[vague jasper]

I suggest to go to eye doctor or glasses store

[tulip galleon]

Why it didn’t shows in my screen

[tulip galleon]

It only goes to no 1-71 on my side

But others different

[vague jasper]

Omg

Can you be patient?

Just clear one achievement one by one

And it will be open soon

[tulip galleon]

Fine

[vague jasper]

Its not bug, its just time consuming....you will get it

[tulip galleon]

Ill wait

[tulip galleon]

Oh wait. Its the event point that matters. That make sense

Sorry for my confusion

[mint veldt]

LMFAO FINALLY

I FOUND A FIX TO THE HUGE PROBLEMS IVE BEEN HAVING RN

so for the past week ive been unable to log in to the game since im using the school's wifi (in a boarding school), apparently the game rendered the internet connection to be "unstable", even though the internet connection is really fast, i thought it was a problem of consistency and not speed, and i resorted to portable wifis and such. but recently ive discovered that VPNs (i hugely recommend WARP/1.1.1.1 to those having the same problem, im using it rn) easily fixes this problem, and it finally lets me play with the school wifi.

just putting this out there

vpns really does wonders

[vague jasper]

WARP or 1.1.1.1 is not only normal VPN

Its change your DNS too

Just be careful when making transaction via VPN because if you do so then you probably will get error and possibly has to contact google / apple support

[frail raven]

Normal VPN can change your DNS too, but DNS won't make too much problems with online transactions, the VPN server does

but yes, Cloudflare WARP is not your normal VPN in the market

it still forwards your real IP, so online transaction won't be as bad as normal VPN (but well still, be careful), plus Cloudflare WARP should be fast because CloudFlare huge networks unless your ISP redirects you to somewhere else like for example: Using Cloudflare WARP in Jakarta should be going to Cloudflare SIN (Singapore) server, but Indihome (An ISP) sometimes redirects you to LAX (Los Angeles) instead those codes are IATA Airport codes

[obtuse oriole]

What emu you guys are using? Aside from Memu or Bluestacks 5

I'm facing a problem where BS5 just has CPU usage shoots up high after half an hour playing

So I need to relaunch game

[vague jasper]

BS5 is too many bug rn, if you want to use it then downgrade it to BS4 until they have hotfix for some major issue (overheat, CPU problem, frame rate down, visual bug, etc)

I personally not using emu but if i have to choice them memu, BS and SD

[lavish epoch]

I'm using BlueStacks and its always struggling with cutscenes. Sometimes I need to restart it because its just freezes completely, any fix for this?

[toxic knoll]

are you using 64 bits launcher?

[lavish epoch]

Late anwser but yes

[abstract rock]

I'm guessing that it's a BlueStacks (5) issue itself because I got the same problems with the same launcher. I wonder if there's a better option in terms of performance

[lavish epoch]

If there are any, I would like to know

[vague jasper]

Read here

[lavish epoch]

ty

[brazen gulch]

Has anyone ever had to change their Google Play Store country? I had moved to a different country recently and I wasn't able to download some apps for my new place of living. But I am worried changing Google Play Store setting would upset my Blue Archive account

[vague jasper]

Unfortunately there is positive and negative side of that problem which is :

Positive :

-) at least you still able to play your game and even though for apps itself at google play you can just use VPN

-) you can contact to google support to take this issue to change your country due to your own reason and usually they will do it

Negative :

-) google support takes long time to do, and the thing you only can do is waiting your ticket to be process (their reason is because covid so their employee is reduced)

-) cannot making any purchase if you playing BA with some cash on it (using VPN will get your account banned)

-) i legit have no idea if the BA server itself will changing or not based on your current location country so for this one idk

@brazen gulch

[brazen gulch]

Thanks for your long answer. Well my new living country has its own server of BA (although it is released during the global release) and this is why I am concerned. Let me see if I can contact BA's own support.

[boreal basalt]

I will say that playing the game in your country will not be a problem.

Like a vpn would only matter for when you create the account so the game places you on the server you want.

Then you should never need the vpn again.

[velvet pond]

I can't do two achievements which require clearing all battles on a stage within X amount of time.
has anyone encountered the same problem ?

[vague jasper]

That is #🔰gameplay-help not tech issue

[velvet pond]

oops.. sorry, my bad

[finite raft]

Is there anyway to fix this? It happens whenever i try to record screen

[boreal basalt]

No known way to fix this, it's just a problem with the game as far as I can tell

[paper robin]

I know there’s maintenance, but instead of showing the notice, the game crashes on startup

Is this normal?

[wanton pumice]

it would seem that stats across the board are shown to be lower than what they were before the maintenance?

[exotic tartan]

cant claim the pyrox

[paper robin]

After update, game force quits on launch

I’m on ios

[boreal basalt]

Sorry for the delay. This is a known issue if you're not already aware. The solution is to disable the game's notifications in iOS Settings

[chrome kiln]

Before Maint:

After Maint:

Seems like equipment stats are not being factored in and this isn't a display bug, damage numbers are significantly lower in Chesed

[paper robin]

Thanks
But now the game crashes often when I play

I couldn’t play total assault

[boreal basalt]

Hm, I have not been seeing much of that

[paper robin]

iPhone X, with lowest graphics, crashes constantly when playing manually

Now I can only sweep stages

[wary furnace]

anyone know whats happening to my game ? i cant literally click anything after i logged in, i already reinstalled the game and i still cant press anything

[boreal basalt]

The game will be entering an emergency maintenance soon, I advise you try again after. https://twitter.com/EN_BlueArchive/status/1501154135969722370

BlueArchive (@EN_BlueArchive)

[3/8(Tue) Temporary Maintenance Notice]
We'll be undergoing maintenance to resolve the known issues.

⏰Maintenance Period: 3/8 (Tue) 11:30 – 13:30 (UTC)
Details: https://t.co/pSXi2Z6KlJ
※Maintenance times may change based on conditions.

We apologize for the inconvenience. https://t.co/RxWucJALet

Twitter · Mar 8, 2022, 11:13 AM

[quick pagoda]

iwas wondering if this was just me but my game just keeps shutting down every time i open the app

doesnt even get to the loading screen

[alpine totem]

same here, assuming it's something to do with maintenance

[uneven gull]

I updated it 7 hours ago and im getting a black screen since then and it shuts app

disabling notifications cured it

[alpine totem]

this worked, niice

[uneven gull]

yeah

oh its updating

maintenance i mean

iOS 15+ must disable notifications to work properly

[gentle musk]

I'll just pin this here for now

https://twitter.com/EN_BlueArchive/status/1501118225592905729

BlueArchive (@EN_BlueArchive)

[Known Issues]

1. [To be fixed] Game fails to load when the 'Blue Archive' notification setting is turned on in iOS OS version 15 or higher.
   To avoid and resolve this issue, please go to [Settings]>[Notifications]>[Blue Archive]>Turn off "Allow Notifications". https://t.co/f3O5LJusRy

Likes

432

Twitter · Mar 8, 2022, 8:50 AM

[gentle musk]

And unpin when the issue is fixed

[fickle lark]

is anyone getting this followed by a crash back to Home Screen since updating (iOS)

I’ve reinstalled twice and each time it works once after reinstall but when the app closes it won’t restart

[gentle musk]

Have you already tried turning off your notifications?

The tweet above you has the solution for crashes, if Iphone and IOS 15+

[fickle lark]

oh that worked pog

Thanks

[lament valve]

Hey I’m having trouble getting on. The app just shows a grey screen before crashing.

[waxen viper]

Is anyone not able to play Total Assault because the screen turns white before combat?
Yeah, it just stays white. But there's background music of the Total Assault

[gentle musk]

What have you tried, to fix the issue so far?

[waxen viper]

I tried restarting the game several times.

[gentle musk]

What are you playing the game on?

[waxen viper]

An emulator, NoxPlayer

[gentle imp]

any idea how to fix in bluestacks?

[gentle musk]

Fix what?

[gentle imp]

the game crashes wen i open it

[wraith sierra]

game is forever black screen on my iphone after update

and then crash

[gentle musk]

https://twitter.com/EN_BlueArchive/status/1501118225592905729

BlueArchive (@EN_BlueArchive)

[Known Issues]

1. [To be fixed] Game fails to load when the 'Blue Archive' notification setting is turned on in iOS OS version 15 or higher.
   To avoid and resolve this issue, please go to [Settings]>[Notifications]>[Blue Archive]>Turn off "Allow Notifications". https://t.co/f3O5LJusRy

Likes

475

Twitter · Mar 8, 2022, 8:50 AM

[wraith sierra]

wao, what the

oh it works, kinda weird issue but thanks

😂

[gentle musk]

Has this only been happening since the recent update?

[gentle imp]

yeah

[gentle musk]

Have you reported this issue through customer service yet?

Please do so if you haven’t already

[gentle imp]

uh, it seems to be a problem only to the 64bit version

it works again

[thick blaze]

What's the customer service contact info?

[gentle musk]

You contact them in-game, by going to the top right menu. in lobby > Account > Customer Center

Then, Report an Issue

[thick blaze]

Can't get into the game rn....

[gentle musk]

If you can't, then you come here to report your issue

[thick blaze]

I don't have a tech issue. I just want to suggest they let raid tickets overflow on the first reset.

Thanks I'll try in-game later.

[gentle musk]

Oh

[subtle cape]

Is anyones game crash when you start it up

[gentle musk]

Are you using an Iphone?

[subtle cape]

yes

[gentle musk]

https://twitter.com/EN_BlueArchive/status/1501118225592905729

BlueArchive (@EN_BlueArchive)

[Known Issues]

1. [To be fixed] Game fails to load when the 'Blue Archive' notification setting is turned on in iOS OS version 15 or higher.
   To avoid and resolve this issue, please go to [Settings]>[Notifications]>[Blue Archive]>Turn off "Allow Notifications". https://t.co/f3O5LJusRy

Likes

521

Twitter · Mar 8, 2022, 8:50 AM

[subtle cape]

thank you it works now

[tender nebula]

weird, I did the raid post patch, but after the later patches I now crash the second I hit the start button on a ipad 9 with ios 15.

[hexed shale]

game crashes so much since they've updated, especially when you start a pvp...

lol can't even use the support, game keeps crashing when you paste your customer code

[boreal basalt]

@tender nebula @hexed shale It seems like the iOS version of the game might be slightly unstable right now.

If you've already done the step above to disable notifications then you can sanity check by clearing the game files and/or reinstalling the game

[hexed shale]

yes thank you

[crude parcel]

Hello is there way that I can transfer my fb account to google? Not switching an account.

[south root]

any fix for error NexonNgmsValidateFail ?
i keep getting this error after the update

[hollow ether]

so I'm trying to claim the maintenance reward and it's preventing me from claiming it, with lack of inventory space

how can I free up inventory space? I had thought this game did not have any limits on inventory

[tired garden]

You need to use your available pvp ticket

Yours probably full rn, claim it when you have used up your pvp ticket

[hollow ether]

ah

i don't have pvp unlocked, so I suppose I'm not able to use that then

[crude parcel]

You still have time

[bleak fossil]

hello does anyone have occasional lag / stutter after ytd's update on android?

I'm running on Samsung S22+ so i am quite unhappy when the game stutters even on medium settings lol. before update it was very fine even on highest setting

[vast tulip]

Please help, i can't claim this crusadie event pyroxene, keep loading and won't finish loading

[boreal basalt]

Using an S10, I do not experience that problem

Also there is some fairly recent news regarding S22 devices and Samsung limiting game performance

[hasty surge]

they have done that since s7

[bleak fossil]

it is fine on other games though...

[hasty surge]

but on s7 you can choose either to gate the performance or not

[boreal basalt]

What they have done on previous devices doesn't matter, this is different

[hasty surge]

i said since

you are talking about the GOS right ?

[boreal basalt]

Yeah the Game Optimizing Service. It may have existed in the past but this iteration of it, the one limiting performance with no settings, is new

[bleak fossil]

the gameplay looks fine, i tried chesed and it doesn't lag even if i let all the mobs fill the screen

but it gets VERY laggy on main lobby, e.g L2D looks very laggy / not smooth

[boreal basalt]

I can't say I have the same experience, my L2Ds are fine, my gameplay is less fine

But my gameplay is only less fine because I crank the graphics options and the poor S10 gets a little toasty

[hasty surge]

https://www.youtube.com/watch?v=3A19a8jpcDw&t=402s

sorry if its OOT

but that is the most lead that i know on how to unlimit the s22 devices

[bleak fossil]

i guess i have to contact support then hahah. thanks for answering guys

[boreal basalt]

You could simply just disable the GOS through various means yeah, but Samsung is "working on a fix" as always

[bleak fossil]

i don't think it's samsung issues though. it might be on higher end games like GI but Blue Archive does not eat that much resources in the first place

even lower end phone could play this game decently

[hasty surge]

it depends on samsung cause they decide which to app to gate

[boreal basalt]

oh you'd be surprised

[hasty surge]

if you know recently somebody posted a list of gated apps

[boreal basalt]

Like I said, cranked BA options on my S10, not that old of a phone and yet

[hasty surge]

i lost the link tho

[boreal basalt]

After a while it slows down because of getting toasty

[hasty surge]

my note 9 runs the game just fine but when i pushed it to high graphics yea same thing happened

[bleak fossil]

isn't it quite normal tho? other brands would also crank performance when phone gets too hot

[hasty surge]

high + 60 fps = i got a mini sauce pan

[boreal basalt]

mhm

[bleak fossil]

and my probs happens when the phone temp is completely cool lol

[hasty surge]

they do but this GOS reacts too fast

i mean they apply the throttling even before the procie reach certain temperature

[boreal basalt]

Btw if you were talking about talking to BA support, I'm not so sure they'd be able to help you much with that

They'd probably just give you the generic troubleshooting steps

[hasty surge]

since its on the phone side

but yea u can ask if your s22 unit is a defect or somewhat fine

to the samsung customer service ofc

[bleak fossil]

zamn :/

[bleak fossil]

if other games reacts the same way i could ask but the problem it isn't hahah