#🔧technical-help
17 messages · Page 5 of 1
i’m getting constant notification banners for everything i do, anyone know anything ab it?
thats just the decagramation daily missions, dont worry about it
lols
So uh, usually when the l2d are not showing, it turned into a pink assets and still work after I reset the game. But this thing happened when I tried to use Ako's l2d even after I tried to clear cache.. does anyone know how to fix this-?
It doesn't show even in the story replay..
Your OS issue aka phone problem
Switching phone can fix it but until your OS from your phone have update then no fix
And the issue only with ako l2d too
they don’t stop, for like 10 mins + of playing
Ah, thanks for the help ^^
For pre-regis event:
- Can i change email to other email (unsub and sub with email not connected to BA acount)?
- Does the unsub email still can be used when pre-registration event come again? (I heard this is the 3rd time)
-
yes via inbox on nexon link itself, there is option of unsub there
-
yes but has to be different one, each pre-registration comes with email that has unsub (summer, bunny, and onsen)
should my game have updated already because it hasn't
if so, should i redownload the game
? Wdym
nvrm, i got some dates wrong. Thanks anyway
Hello so I made a mistake on the "anniversary" setting in account info and cant change it... is it possible to fix by contacting the support team?
What kinda of mistake?
bro i put the anniversary literally as in the day i started playing instead of my bday and its rlly bothering me for some reason ðŸ˜
Oh you mean ingame anniversary? Unfortunately you cant do that anymore again even if you asking reset to nexon
If your acc still new then just reroll

Nothing you can do, you can try yourself emailing nexon CS if you want
Email itself on pins
Excuse me but is it normal that there's a maintenance atm ? Can't find anything on Fb or twitter
May i know which country you live in?
France
Do you usually play it normally without using any third party app such as VPN for example?
I always have a VPN
I'm in belgium ATM to visit family but my VPN is still located in France, idk if it change smth
Try to change to other country 1st
If still showing maintenance in progress then usually its country banned
Or something corrupt if you not use VPN at all
Okay i'll try it thank you
so I'm experimenting to see what gacha games I can get running on linux, using Genymotion here since it was the easiest option I could actually get most games running on, however for some reason it says BA is incompatible and play store's asinine error message is as helpful as ever... I created an Android 9 image since it's the latest one I could find ARM translation packages for, was able to successfully run and play azur lane and arknights so far, anyone knows what BA does differently that the play store blocks this emulator from downloading?
I tried forcing install the game via qooapp and it runs but the splash screen is black, also the entire game is black with just the halos floating in mid air it seems, I know this is a problem people had with BA on regular windows emulators as well, but that's ok at least I know it runs; there are other VMs I'll try later
no, i used others emulators never blocking this game (tested Bluestacks, memuplay, mumu, ldplayer).
which android version runs in the one you use currently?
any1 know like why my blue archive suddenly freezes during new chara ex skill(from the bunny event till now), and this binah intro. i tried redownloading it but still the same
it works fine on phone btw
Maybe changing your emulator
I guess so
I can’t play the game and it keep saying server under maintenance
May i know what country you live?
Vietnam and I’m using vpn
Of Singapore
Ok vietnam is banned country, so vpn yes use it
Still don’t get in tho
But usually if you still using vpn and showing that error means you just need to clear cache
I can’t aslo clean cache
Authentication is not valid
Screenshot?
Vietnam is country banned
Use VPN and then download it

I downloaded the game on a huawei device, it works but everytime i go into the lobby it says "please log in to the store" its not a problem but its so annoying ðŸ˜
Is there any screenshot for this?
Try to clear cache or some sort of store update
Huaweii is AOS so playstore
My huawei doesnt have google services, i used taptap to install the game
Ah that probably why
So what do i do ðŸ˜
Does huaweii no longer support googleplay?
Nope
Then use VPN, redownload the game from playstore
It detect that because BA not support outside googleplay or apple store
Or if you want easier one just buy new phone

Huaweei... it's AppGallery, it's not google unfortunately.
No thanks i can live with it lmao ill just play it on my pc then
Another option is emulator
i play blue archive on bluestacks yet its so laggy
i use ldplayer, works fine
yeah, no AppGallery unfortunately
my ldplayer crashes sometimes but apart from that it runs just fine
Yo anyone here having issues with the audio in this game?
I cant hear my game unless im using earphones
Im guessing it has to do with the default audio output the game has set
What about if you doing other games or watching something?
Does the speaker is loud and clear?
Yeah its lound and clear
Its only when i play blue archive
I tried restarting my phone but no luck
Try to clear cache then
Will that delete my progress?
After the data redownload then you can login back via the method
Make sure to bind 1st
Otherwise you lost your acc
whats a bind?
So i gotta redownload the game?
There is bind option on acc ingame settings
Pick the method you want such as facebook, gmail, etc
If you not do that then im not responsible if you lost your acc
Also clear cache is yes redownload data
Not all, only ingame data
yo so like
When i downloaded the game
But its like wipe your data to get the new one
Like that
That's my acc and it's bind already
So basically bind it, then you clear cache
Make sure to use wifi since gonna be quite large

Oooh
Okok yeah gothu
Gotchu
Ight ill try this overnight
its 11 50 pm
Ty for the ideas
its fixeddd ty @vague jasper
I am trying to buy monthly packs and its now show me that item is unavailable for my country.
I bought them every month.
Am i f*cked for using vpn?
i don’t think so
Sometimes nexon doing country banned
By switching to other country it will fix it
My country is actually IP banned from even playing this game.
Now it seems like it blocked every payment method coming out of it as well.
I tried switching but i didnt work. Thanks for the suggestion.
yeah singapore takes a very long time for me to get in as well, even worse it failed to connect, but when i changed country and it works
🤔
just using VPN
idk where else to put this but
just to be sure
even tho i didnt get a confirmation email

im sure im registered but the one thing that makes me nervous is all the other times i got a confirmation email
and this is the first time i didnt
Check spam?
Basically whenever the site already telling you that its registered then its good
Maybe there is the automail from nexon itself that has issue atm when you registered it
Incase you still worried you can just ask CS nexon for this issue
Dont hold my word since im not staff 
I need help regarding GooglePlay and top up
Long story short. I deleted my unused GooglePlay account and trying to top up
when I changed into newer account
I can't do top up
it say "service unavailabe in store (100301)
What should I do ?
There is something wrong with sinergy info can you fix it it should be mystic normal with piercing but the information on sc wrong it say mystic normal with explosive can you fix it ?
The information is wrong
This information can be fatal for new player
This should be contact to google play itself since that error means that account issue with payment
Usually happens when you accidentaly click transaction with VPN
Which is leads you to that error
Took arround like 3 days to fix it
Will deliver the issue to internal then, ty
Maybe there more something wrong information with the info can you check it carefull all synergi info so all correct
I already check it and yours is correct
Alright otsukare and thankyou for the information
The correct one should be yellow normal to blue and resist to red
Blue normal to red and resist to yellow
So yeah, the info is swaped
Yup can you fix it ? All the information so anyone not confused about the information un synergi info
I already up the case to internal, for now nothing i can do more since fixing game is devs jobs not us
Alright thats more than engought once again thankyou for the information
No further issue, the correct one is left color is armor type and top color is atk type
Piercing is resist to light which is correct
I think there is no issue regarding the synergy info
for some reason the ex skill effect for ako stops before its on the screen and it goes back to normal after the effect happens
it only happens for ako, i've tried with other students it works perfectly fine
i'm using bluestacks with the highest settings
it’s a bug
do i need to reinstall
okay
Probably has to reinstall
If still not fixed then usually OS issue with update
I want to ask, can my account be recovered? , I changed my Facebook password for security reasons.
One message removed from a suspended account.
Have you tried deleting data then redownloading the in game files again? Might work out for you
Or a cache reset may work
Other than that no idea how else that can be fixed
You can try requesting a ticket in official site if that didnt work
After you changed the password, have you logged into Facebook on the same device?
^ that as well
Yes , on this device
Aight. Try clearing the cache
Thank you for helping me, I deleted the cache it can recover I'm afraid this main account is lost
Already done, thank you
It work thanks
Hi, i'm getting this message.
People on the internet told me it's because i got banned but i did nothing that would remotely warrant a ban so i don't understand.
You would have to open a ticket then to ask about it. Might be a mistake if you did get banned
Check the pins for that
Thank you, sorry the pins are a bit harder to find on phones so i forgot to check
It’s alright. That error doesn’t really mean you got banned I think. People get it every now and then.
did this happen to you guys before?
Whale
Is getting back to main menu still same issue? If yes just clear cache
Does BA run better on 32 bit or 64 bit bluestacks?
@valid axle
Report your nexon account-related technical issue here, please
chances are you'll get better help here than dming a singular moderator
Though, with that being said
what exactly is the error you're getting, when you try to create an account?
I can't link my facebook account to a nexon account because it is already in use by another, but I don't know which one since I only start the game with facebook
your facebook account is already linked to another nexon account?
I don't have a nexon account and I can only log in with facebook
What does "because it is already in use by another" mean here?
if "it" means your facebook account, then your facebook account is already in use by another what?
Another BA account? another Nexon account? something else?
nexon tells me that my facebook is linked to another nexon account and that same qorreo does not exist for nexon
Qorreo?
So:
You can't link the facebook account you use for BA to a nexon account, because that facebook account is already linked to a nexon account, that actually doesn't exist?
If this summary is correct, please give me some time and I'll try to find a solution to this issue
I hope there is a solution to this problem
In the meantime, try browsing nexon's support page for an answer https://support.nexon.net/hc/en-us
I think I've found someone who had the same issue as you, and found a fix
In other words, change the email your facebook account was made using
then try logging in to nexon again, using facebook
from what I interpret of it
@valid axle
I am going to try
what crap nexon, if the method worked for me thank you
que porqueria nexon , si me sirvió el metodo gacias
It worked?
yes it worked for me
Ok, good
Use VPN then
are you guys getting timed out too?
No
O. Chinatsu's sprite is scuffed, does anyone else have this issue?
I've cleared cache and re-downloaded the game multiple times over
Gettin timed out or it loads for infinity
Maintenance have been already completed but I am still getting this message
Would be nice to get a message 1h only this
Judging from a past case you may just need to try later #🔧technical-help message
And now this. Yea sure in a fullpower network
Memory issue
wdym
Try to using VPN for now
Also yeah, its your connection atm the giving timed out signal to nexon server....just change your ISP for now
Not about storage size, the issue is more like into specific load of memory itself
Just reinstall and redownload
i am still getting the same message
after using VPN
What country you pick?
i use free vpn , i was connected in netherlannds
?cleaned memory and reinstalling should work yes @vague jasper
Not really, it all depends if your phone can handle it or not
Try to other country
this is the third time iive redownloaded it
Try to restart device then
i tried US and its still the same
it's a galaxy s21 tf
Do you already restart your device?
Still memory glitching?
still not there
Using VPN doesn't help since I also get this message as well
Yeah i know that it's country banned issue that's why i said to use VPN
@vague jasper Chinatsu's sprite is still busted
This is like the fifth hard install
It's not me at this point
It's the game
i fixed the problem just restarted my device
Well
I will say not the game
Because latest issue with l2d also samsung device too
My suggestion for now then just wait the samsung itself has new update for your OS
Yup your issue is easy fix
Yeah uh I'm reporting this regardless
I'm not the only one who has this issue apparently
Might just be a samsung thing
In which case
Yeah.
It needs to get reported.
Yeah report to samsung probably
Because if you report to nexon well they just gonna said we cant fix it

nah nexon's fixed stuff I reported before
like Ako's last name being spelled Amaou in her bond story
Iori's multiple recollection lobby text errors
(swimsuit and regular)
an entire ass word being mistranslated from Miku's dialogue box
etc.
Yeah but that just minor issue
They not fix the issue related black screen of ako l2d on samsung, and me instead

this is a minor issue
it's literally just Chinatsu's sprite
everything else is working fine
Well i already said its memory issue
Im not only handling at here as tech support, you can find me at community too

seem like i cant login to gae
Use VPN
im using vpn, and yet it dont seem go for the new update
no download, just straight this noitce
Uh restart your device
That also works but if not then your pc restart then
hello, can u help me with this? login witf fb and need register but, this happen. tried submit ticket but no response until now
Did you perhaps ever change your fb email?
nope, that's my first email and never changed
Try bound via ingame then
I dont really get the grasp of what issue you occur since the game doesnt require you to make nexon account if you plan using FB
If you started playing BA via linking to Facebook, and attempt to sign in to/create a nexon account, you may get an error telling you that your Facebook account is already linked to another nexon account.
If you then attempt to create a new account (using the email you use for your Facebook account) the website will tell you that the ID (email) cannot be used.
To solve this issue, change the primary email of your Facebook account, to something that isn’t already used by a nexon account, then try to sign in to nexon via Facebook again.
.
If it works a second time I’ll pin this
I've been playing blue archive since it was first released and using my facebook account, but now I want to change it using a nexon account, can't that be done?
No, you can't
you cannot unbind accounts from the game
you can also log in using a nexon account, but you can't unlink facebook
ah i see
thank you
I think I can unlink on the nexon web
I am keep getting this message even tho I have clean re-installed the game, using guest account
Clear cache usually fix it
I cleared cache, delete all data, download and install new client. nothing fixed
does this has something to do with playing using vpn?
Do you clear cache using manager app or ingame button?
Depends on what country you live
I cleared using the manager app
Try via ingame button now
when I tried using the cache button in game it said "authentication is not valid (5001)"
Is this with vpn on?
yes
Turn it off
Hmm
Weird tho
Maybe just open ticket to nexon if cant be fix by clearing cache
Try restart your phone
Does BA work in rooted phones?
It should be fine
Unsure but you can test it yourself
JP BA can be split screen but why global can't ?
This is horrible
I dont see any problem at all
I can split screen JP BA
But not global
Idk, thats why im asking
How
Drag it up or bot
Sheesh i do know that too
what phone model and what apps are installed?
what phone model? and which android version.
Advan GX, android 11
LG ThinQ, Andoird 10
I think my device got UID banned because if I move to another device I can play normally
the reason i'm asking what apps were installed because it might false positive build-in app or other apps.
can I use another google account to reset? the game just isn't letting me log into a second
Guys I have a problem with login to the game it said the game under maintenance
I dont quite get it?
Usually country banned, try to use VPN or restart device
I'm already used 1.1.1.1 but today the game don't make me login
ok thx for help I will try it
Yup, ty for reporting
I’m experiencing a audio issue, not sure how to fix it 🥲
can you elaborate on the issue?
- Check game settings > audio
- If other app's sounds are ok then... did you by chance lower the volume via multi-volume? (see screenshot, but it exists for android)
Game settings is on max, I have no other apps playing at the same time with the app, I’m currently playing on a iPhone
I’ll try messing with the settings again
Small gameplay to show that there isn’t any audio
Have you already tried to do stuff like clearing cache?
Yes , it seems like that I’m able to hear it , if I have earphones on
At least I’m able to hear it for now
Then there is potentially your phone speaker itself, have you tried other apps?
Yep , I’m playing music at the moment
Without headset or earphone?
Dont see #game_feedback channel may as well tell it in here
Pls make the red text more visible, a bit more bright text or background color should do
Thx
How do i log in to the store in Android?
how can i change my account to another gmail account?
Huh? Applestore to googleplay store? Cant
Is your original bind itself from gmail or nexon acc?
Report to Customer Center too
Gmail account
i want to change it for another gmail account or a Nexon account
Then cannot do that
If originally from gmail bound then it's permanently bound
Even if you can show proof of ownership of that email is yours, nexon wont change it
Hello, does anyone know what could be the problem? The second day already this message appears on the screen, and I cannot log in to the shop.
Usually it means that your googleplay / appstore is has issue or error
Simply just restart your device
If not fixed then you can uninstall all the shop update then let it automatically redownload the update itself after like 15m
I play using the emulator on my pc, restarting the emulator and clearing the cache didn't help.I haven't seen this problem with other apps yet.
Yeah it store issue
Either you do that or play on other emulator for now
If you PC player
I see, thanks, I'll try another emulator.
There is no maintenance, beside try to use VPN
Ok
Hello, I tried Blue Archive on Bluestacks and now when I want to play on my tablet it's not even listed in Play store. What's wrong? Google account is the same. Device is Samsung Galaxy Tab S2 8.0.
Country?
Im not expert on device model year, but isnt that kinda old?
Czech republic (EU)
Do you right now playing BA via VPN?
Well, not the newest but has amazing display and its power still surpasses most current cheap tablets.
No.
Usually if not spawn on the store itself, it means that you get country banned or the device is outdated
Like the minimum requirement itself is not met
Try click it with your tab
What are minimum requirements of Blue Archive?
Samsung is android right?
So
OS/Device: Android OS 9.0 or higher / Galaxy Note 8 or higher
RAM: Minimum 3GB required
Also sometimes your account made from outside your original country can trigger this
Like example you making it on UK but now move to czech
Hm. Says it's not compatible... Why tf Android 9 as a requirement? 🤯
That might be the issue though. It's Android 7 I think. Ok, will play another game.
Why... Handing out 1k USD for a new device when everything except BA works?
No way.
Well your decision, anyway the issue is fixed
Well, I wouldn't call it fixed as Android 9 is unreasonable requirement.
But it's not gona get fixed I guess 😎
@vague jasper interesting - Bluestacks I play BA on is Android Nougat i.e. version 7 as well. So that might not be the issue actually.
Yes.
You can just yoink anything to plug in and plug out

Once your mobile outdated you cannot yoink the component
So u say Google Play Store ignores requirements?
You playing on emulator
Which is store doesnt know the code
So their code logic is "ok this person has passed minimum requirement, we gonna allow it to download"
If you say so... It's probably not getting solved even if it would work well 🥴
Solved if you buy or trade in your tabs
Better to get basically any other game and play that 😎
Btw pass my concern about this to devs please.
There might be way more people with it they just dont know about it.
And this game clearly works well on Android Nougat.
Help, i have problem and got this message. My connection has no problem with other apk except this blue archive.








