#🔧technical-help

17 messages · Page 5 of 1

vague jasper
fickle nymph
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i’m getting constant notification banners for everything i do, anyone know anything ab it?

faint river
left prawn
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lols

stone sonnet
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So uh, usually when the l2d are not showing, it turned into a pink assets and still work after I reset the game. But this thing happened when I tried to use Ako's l2d even after I tried to clear cache.. does anyone know how to fix this-?

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It doesn't show even in the story replay..

vague jasper
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Switching phone can fix it but until your OS from your phone have update then no fix

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And the issue only with ako l2d too

fickle nymph
rare quest
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For pre-regis event:

  1. Can i change email to other email (unsub and sub with email not connected to BA acount)?
  2. Does the unsub email still can be used when pre-registration event come again? (I heard this is the 3rd time)
vague jasper
drifting turtle
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should my game have updated already because it hasn't

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if so, should i redownload the game

vague jasper
drifting turtle
vapid salmon
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Hello so I made a mistake on the "anniversary" setting in account info and cant change it... is it possible to fix by contacting the support team?

vapid salmon
vague jasper
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If your acc still new then just reroll

vapid salmon
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ohmygos

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im afraid i cant

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brooo

vague jasper
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Nothing you can do, you can try yourself emailing nexon CS if you want

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Email itself on pins

lucid hawk
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Excuse me but is it normal that there's a maintenance atm ? Can't find anything on Fb or twitter

vague jasper
lucid hawk
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France

vague jasper
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Do you usually play it normally without using any third party app such as VPN for example?

lucid hawk
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I always have a VPN

vague jasper
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Then it's country banned perhaps

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If you always use it

lucid hawk
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I'm in belgium ATM to visit family but my VPN is still located in France, idk if it change smth

vague jasper
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Try to change to other country 1st

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If still showing maintenance in progress then usually its country banned

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Or something corrupt if you not use VPN at all

lucid hawk
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Okay i'll try it thank you

solemn jewel
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so I'm experimenting to see what gacha games I can get running on linux, using Genymotion here since it was the easiest option I could actually get most games running on, however for some reason it says BA is incompatible and play store's asinine error message is as helpful as ever... I created an Android 9 image since it's the latest one I could find ARM translation packages for, was able to successfully run and play azur lane and arknights so far, anyone knows what BA does differently that the play store blocks this emulator from downloading?

solemn jewel
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I tried forcing install the game via qooapp and it runs but the splash screen is black, also the entire game is black with just the halos floating in mid air it seems, I know this is a problem people had with BA on regular windows emulators as well, but that's ok at least I know it runs; there are other VMs I'll try later

left prawn
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no, i used others emulators never blocking this game (tested Bluestacks, memuplay, mumu, ldplayer).

solemn jewel
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which android version runs in the one you use currently?

left prawn
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i use memu app player 64 bit android V6

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never problem

main tinsel
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any1 know like why my blue archive suddenly freezes during new chara ex skill(from the bunny event till now), and this binah intro. i tried redownloading it but still the same

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it works fine on phone btw

vague jasper
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Maybe changing your emulator

main tinsel
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I guess so

still hare
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I can’t play the game and it keep saying server under maintenance

vague jasper
still hare
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Of Singapore

vague jasper
still hare
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Still don’t get in tho

vague jasper
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But usually if you still using vpn and showing that error means you just need to clear cache

still hare
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Oh ok

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Thx

still hare
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Authentication is not valid

vague jasper
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Screenshot?

still hare
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K wait

vague jasper
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Open clear cache via your app manager

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Clear from there

true vector
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👀i can not download game in vietnam

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How can i play it

vague jasper
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Use VPN and then download it

true vector
vague jasper
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Anyway just use it

true vector
mellow shore
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I downloaded the game on a huawei device, it works but everytime i go into the lobby it says "please log in to the store" its not a problem but its so annoying 😭

vague jasper
mellow shore
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@vague jasper

vague jasper
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Huaweii is AOS so playstore

mellow shore
vague jasper
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Ah that probably why

mellow shore
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So what do i do 😭

vague jasper
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Does huaweii no longer support googleplay?

mellow shore
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Nope

vague jasper
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Then use VPN, redownload the game from playstore

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It detect that because BA not support outside googleplay or apple store

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Or if you want easier one just buy new phone

fresh nimbus
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Huaweei... it's AppGallery, it's not google unfortunately.

mellow shore
fresh nimbus
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Another option is emulator

vague jasper
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Ok if PC then its fine

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Huaweii is just kekw

mellow shore
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i play blue archive on bluestacks yet its so laggy

slow hatch
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i use ldplayer, works fine

fresh nimbus
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yeah, no AppGallery unfortunately

vague jasper
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Try other option

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Like LDP, samsung dex, etc

slow hatch
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my ldplayer crashes sometimes but apart from that it runs just fine

high heath
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Yo anyone here having issues with the audio in this game?

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I cant hear my game unless im using earphones

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Im guessing it has to do with the default audio output the game has set

vague jasper
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What about if you doing other games or watching something?

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Does the speaker is loud and clear?

high heath
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Its only when i play blue archive

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I tried restarting my phone but no luck

vague jasper
high heath
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Will that delete my progress?

vague jasper
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Are you already bind the acc?

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Make sure to bind it 1st

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Then clear cache

high heath
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Never binded anythtng b4

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let me look into it

vague jasper
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After the data redownload then you can login back via the method

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Make sure to bind 1st

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Otherwise you lost your acc

high heath
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whats a bind?

high heath
vague jasper
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Pick the method you want such as facebook, gmail, etc

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If you not do that then im not responsible if you lost your acc

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Also clear cache is yes redownload data

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Not all, only ingame data

high heath
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ight ight

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ill try that

high heath
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When i downloaded the game

vague jasper
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But its like wipe your data to get the new one

high heath
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I use email

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Is that bind?

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I use login with google

vague jasper
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Like that

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That's my acc and it's bind already

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So basically bind it, then you clear cache

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Make sure to use wifi since gonna be quite large

high heath
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Oooh

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Okok yeah gothu

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Gotchu

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Ight ill try this overnight

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its 11 50 pm

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Ty for the ideas

high heath
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its fixeddd ty @vague jasper

vague jasper
west inlet
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I am trying to buy monthly packs and its now show me that item is unavailable for my country.

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I bought them every month.

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Am i f*cked for using vpn?

violet hare
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i don’t think so

vague jasper
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By switching to other country it will fix it

west inlet
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My country is actually IP banned from even playing this game.
Now it seems like it blocked every payment method coming out of it as well.
I tried switching but i didnt work. Thanks for the suggestion.

hazy ore
# still hare Of Singapore

yeah singapore takes a very long time for me to get in as well, even worse it failed to connect, but when i changed country and it works

dim anvil
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🤔

left prawn
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just using VPN

sleek flicker
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idk where else to put this but

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just to be sure

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even tho i didnt get a confirmation email

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im sure im registered but the one thing that makes me nervous is all the other times i got a confirmation email

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and this is the first time i didnt

vague jasper
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Check spam?

sleek flicker
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i did

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nothing

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this is like the 3rd time i tried

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hence why im asking now

vague jasper
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Basically whenever the site already telling you that its registered then its good

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Maybe there is the automail from nexon itself that has issue atm when you registered it

sleek flicker
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ahh ok!

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thanks milky!

vague jasper
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Incase you still worried you can just ask CS nexon for this issue

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Dont hold my word since im not staff rainbowneko

strong flare
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I need help regarding GooglePlay and top up

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Long story short. I deleted my unused GooglePlay account and trying to top up

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when I changed into newer account

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I can't do top up

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it say "service unavailabe in store (100301)

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What should I do ?

pearl basin
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There is something wrong with sinergy info can you fix it it should be mystic normal with piercing but the information on sc wrong it say mystic normal with explosive can you fix it ?

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The information is wrong

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This information can be fatal for new player

vague jasper
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Usually happens when you accidentaly click transaction with VPN

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Which is leads you to that error

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Took arround like 3 days to fix it

vague jasper
pearl basin
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Maybe there more something wrong information with the info can you check it carefull all synergi info so all correct

vague jasper
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I already check it and yours is correct

pearl basin
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Alright otsukare and thankyou for the information

vague jasper
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The correct one should be yellow normal to blue and resist to red

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Blue normal to red and resist to yellow

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So yeah, the info is swaped

pearl basin
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Yup can you fix it ? All the information so anyone not confused about the information un synergi info

vague jasper
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I already up the case to internal, for now nothing i can do more since fixing game is devs jobs not us

pearl basin
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Alright thats more than engought once again thankyou for the information

vague jasper
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Piercing is resist to light which is correct

dim basalt
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I think there is no issue regarding the synergy info

finite raft
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for some reason the ex skill effect for ako stops before its on the screen and it goes back to normal after the effect happens

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it only happens for ako, i've tried with other students it works perfectly fine

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i'm using bluestacks with the highest settings

violet hare
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it’s a bug

finite raft
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do i need to reinstall

violet hare
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no

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just clear cache

finite raft
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okay

finite raft
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it still doesn't work

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rip

vague jasper
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If still not fixed then usually OS issue with update

opal oak
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I want to ask, can my account be recovered? , I changed my Facebook password for security reasons.

bold atlas
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One message removed from a suspended account.

finite raft
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Or a cache reset may work

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Other than that no idea how else that can be fixed

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You can try requesting a ticket in official site if that didnt work

bold swan
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After you changed the password, have you logged into Facebook on the same device?

finite raft
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^ that as well

bold swan
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Aight. Try clearing the cache

opal oak
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Thank you for helping me, I deleted the cache it can recover I'm afraid this main account is lost

opal oak
opal oak
finite raft
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Np

bold swan
gentle sluice
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Hi, i'm getting this message.
People on the internet told me it's because i got banned but i did nothing that would remotely warrant a ban so i don't understand.

barren plover
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You would have to open a ticket then to ask about it. Might be a mistake if you did get banned

gentle sluice
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Thank you, sorry the pins are a bit harder to find on phones so i forgot to check

wooden surge
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It’s alright. That error doesn’t really mean you got banned I think. People get it every now and then.

dense lynx
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did this happen to you guys before?

bold swan
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Whale

vague jasper
cyan oracle
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Why does blue archive crash so much?

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Both on ipad and bluestacks

vague jasper
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I play on phone and sometimes crash

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The app itself perhaps is too fragile

mortal ravine
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Does BA run better on 32 bit or 64 bit bluestacks?

gentle musk
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@valid axle
Report your nexon account-related technical issue here, please

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chances are you'll get better help here than dming a singular moderator

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Though, with that being said

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what exactly is the error you're getting, when you try to create an account?

valid axle
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I can't link my facebook account to a nexon account because it is already in use by another, but I don't know which one since I only start the game with facebook

gentle musk
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your facebook account is already linked to another nexon account?

valid axle
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I don't have a nexon account and I can only log in with facebook

gentle musk
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What does "because it is already in use by another" mean here?
if "it" means your facebook account, then your facebook account is already in use by another what?
Another BA account? another Nexon account? something else?

valid axle
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nexon tells me that my facebook is linked to another nexon account and that same qorreo does not exist for nexon

gentle musk
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Qorreo?

valid axle
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correo

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I no longer understand what nexon wants from me

valid axle
gentle musk
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So:
You can't link the facebook account you use for BA to a nexon account, because that facebook account is already linked to a nexon account, that actually doesn't exist?
If this summary is correct, please give me some time and I'll try to find a solution to this issue

valid axle
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I hope there is a solution to this problem

gentle musk
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I think I've found someone who had the same issue as you, and found a fix

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In other words, change the email your facebook account was made using
then try logging in to nexon again, using facebook

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from what I interpret of it

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@valid axle

valid axle
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I am going to try

valid axle
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que porqueria nexon , si me sirvió el metodo gacias

gentle musk
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It worked?

valid axle
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yes it worked for me

gentle musk
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Ok, good

simple hill
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My usualy strategy with data doesnt work anymore

vague jasper
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Use VPN then

midnight stream
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are you guys getting timed out too?

vague jasper
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No

full skiff
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O. Chinatsu's sprite is scuffed, does anyone else have this issue?

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I've cleared cache and re-downloaded the game multiple times over

raven linden
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Gettin timed out or it loads for infinity

full skiff
frozen remnant
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Maintenance have been already completed but I am still getting this message

raven linden
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Would be nice to get a message 1h only this

wooden surge
raven linden
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And now this. Yea sure in a fullpower network

full skiff
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wdym

vague jasper
full skiff
vague jasper
full skiff
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Uh I don't get the memory issue

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I have a lot of storage left no

vague jasper
# full skiff

Not about storage size, the issue is more like into specific load of memory itself

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Just reinstall and redownload

frozen remnant
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after using VPN

vague jasper
frozen remnant
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i use free vpn , i was connected in netherlannds

full skiff
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?cleaned memory and reinstalling should work yes @vague jasper

vague jasper
vague jasper
full skiff
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this is the third time iive redownloaded it

vague jasper
frozen remnant
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i tried US and its still the same

vague jasper
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Uh try other vpn then

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Seems like trash imo

full skiff
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it's a galaxy s21 tf

vague jasper
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Go with good one like superVPN, or 1.1.1.1

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Well

full skiff
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it should be able to

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there i deleted every other game

vague jasper
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Do you already restart your device?

full skiff
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ye

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reinstalling

vague jasper
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Still memory glitching?

full skiff
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still not there

frozen remnant
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Using VPN doesn't help since I also get this message as well

vague jasper
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Yeah i know that it's country banned issue that's why i said to use VPN

full skiff
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@vague jasper Chinatsu's sprite is still busted

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This is like the fifth hard install

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It's not me at this point

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It's the game

frozen remnant
vague jasper
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Well

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I will say not the game

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Because latest issue with l2d also samsung device too

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My suggestion for now then just wait the samsung itself has new update for your OS

vague jasper
full skiff
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Yeah uh I'm reporting this regardless

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I'm not the only one who has this issue apparently

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Might just be a samsung thing

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In which case

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Yeah.

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It needs to get reported.

vague jasper
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Yeah report to samsung probably

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Because if you report to nexon well they just gonna said we cant fix it

full skiff
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nah nexon's fixed stuff I reported before

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like Ako's last name being spelled Amaou in her bond story

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Iori's multiple recollection lobby text errors

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(swimsuit and regular)

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an entire ass word being mistranslated from Miku's dialogue box

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etc.

vague jasper
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Yeah but that just minor issue

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They not fix the issue related black screen of ako l2d on samsung, and me instead

full skiff
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this is a minor issue

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it's literally just Chinatsu's sprite

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everything else is working fine

vague jasper
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Well i already said its memory issue

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Im not only handling at here as tech support, you can find me at community too

grand sundial
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seem like i cant login to gae

vague jasper
grand sundial
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im using vpn, and yet it dont seem go for the new update

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no download, just straight this noitce

vague jasper
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Uh restart your device

grand sundial
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im on emulator .

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humm let me delete my cache

vague jasper
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That also works but if not then your pc restart then

devout sleet
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hello, can u help me with this? login witf fb and need register but, this happen. tried submit ticket but no response until now

vague jasper
devout sleet
vague jasper
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Try bound via ingame then

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I dont really get the grasp of what issue you occur since the game doesnt require you to make nexon account if you plan using FB

gentle musk
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If you started playing BA via linking to Facebook, and attempt to sign in to/create a nexon account, you may get an error telling you that your Facebook account is already linked to another nexon account.

If you then attempt to create a new account (using the email you use for your Facebook account) the website will tell you that the ID (email) cannot be used.

To solve this issue, change the primary email of your Facebook account, to something that isn’t already used by a nexon account, then try to sign in to nexon via Facebook again.

gentle musk
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If it works a second time I’ll pin this

devout sleet
gentle musk
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No, you can't

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you cannot unbind accounts from the game

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you can also log in using a nexon account, but you can't unlink facebook

devout sleet
sudden nacelle
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I am keep getting this message even tho I have clean re-installed the game, using guest account

vague jasper
sudden nacelle
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I cleared cache, delete all data, download and install new client. nothing fixed

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does this has something to do with playing using vpn?

vague jasper
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Do you clear cache using manager app or ingame button?

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Depends on what country you live

sudden nacelle
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I cleared using the manager app

vague jasper
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Try via ingame button now

sudden nacelle
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when I tried using the cache button in game it said "authentication is not valid (5001)"

vague jasper
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Is this with vpn on?

sudden nacelle
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yes

vague jasper
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Turn it off

sudden nacelle
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clear the cache

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still have the same issue

vague jasper
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Hmm

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Weird tho

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Maybe just open ticket to nexon if cant be fix by clearing cache

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Try restart your phone

main scarab
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Does BA work in rooted phones?

vague jasper
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Unsure but you can test it yourself

faint sand
#

JP BA can be split screen but why global can't ?
This is horrible

vague jasper
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I dont see any problem at all

faint sand
# vague jasper

I can split screen JP BA
But not global
Idk, thats why im asking

vague jasper
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Try to resize the split then

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Because i can split it no problem at all

faint sand
vague jasper
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Drag it up or bot

faint sand
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Sheesh i do know that too

modest hill
#

i could split mine too

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global.

modest hill
modest hill
faint sand
sudden nacelle
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I think my device got UID banned because if I move to another device I can play normally

modest hill
opal flame
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can I use another google account to reset? the game just isn't letting me log into a second

grim furnace
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Guys I have a problem with login to the game it said the game under maintenance

vague jasper
grim furnace
vague jasper
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Yeah restart device

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If still not allowed then clear cache

grim furnace
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ok thx for help I will try it

leaden swift
#

Hello yes there's this little text bug

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It's said "ArenaCombatvictory01_03"

vague jasper
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Yup, ty for reporting

twin river
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I’m experiencing a audio issue, not sure how to fix it 🥲

bold swan
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can you elaborate on the issue?

fresh nimbus
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  1. Check game settings > audio
  2. If other app's sounds are ok then... did you by chance lower the volume via multi-volume? (see screenshot, but it exists for android)
twin river
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Game settings is on max, I have no other apps playing at the same time with the app, I’m currently playing on a iPhone

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I’ll try messing with the settings again

vague jasper
twin river
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Yes , it seems like that I’m able to hear it , if I have earphones on

twin river
vague jasper
twin river
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Yep , I’m playing music at the moment

vague jasper
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Without headset or earphone?

lucid reef
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Dont see #game_feedback channel may as well tell it in here
Pls make the red text more visible, a bit more bright text or background color should do
Thx

rain river
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How do i log in to the store in Android?

last mantle
#

how can i change my account to another gmail account?

vague jasper
vague jasper
full skiff
last mantle
vague jasper
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If originally from gmail bound then it's permanently bound

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Even if you can show proof of ownership of that email is yours, nexon wont change it

clear garnet
#

Hello, does anyone know what could be the problem? The second day already this message appears on the screen, and I cannot log in to the shop.

vague jasper
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Simply just restart your device

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If not fixed then you can uninstall all the shop update then let it automatically redownload the update itself after like 15m

clear garnet
vague jasper
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Yeah it store issue

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Either you do that or play on other emulator for now

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If you PC player

clear garnet
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I see, thanks, I'll try another emulator.

west storm
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Is there any maintenance going on cuz

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It’s been like this for a day

vague jasper
west storm
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Ok

keen arch
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Hello, I tried Blue Archive on Bluestacks and now when I want to play on my tablet it's not even listed in Play store. What's wrong? Google account is the same. Device is Samsung Galaxy Tab S2 8.0.

vague jasper
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Im not expert on device model year, but isnt that kinda old?

keen arch
vague jasper
keen arch
keen arch
keen arch
vague jasper
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Samsung is android right?

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So

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OS/Device: Android OS 9.0 or higher / Galaxy Note 8 or higher
RAM: Minimum 3GB required

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Also sometimes your account made from outside your original country can trigger this

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Like example you making it on UK but now move to czech

keen arch
vague jasper
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Yeah then device outdated issue

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Just trade in your tab then

keen arch
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Why... Handing out 1k USD for a new device when everything except BA works?
No way.

vague jasper
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Well your decision, anyway the issue is fixed

keen arch
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Well, I wouldn't call it fixed as Android 9 is unreasonable requirement.
But it's not gona get fixed I guess 😎

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@vague jasper interesting - Bluestacks I play BA on is Android Nougat i.e. version 7 as well. So that might not be the issue actually.

vague jasper
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PC?

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PC can ignore limitation tho

keen arch
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Yes.

vague jasper
#

You can just yoink anything to plug in and plug out

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Once your mobile outdated you cannot yoink the component

keen arch
#

So u say Google Play Store ignores requirements?

vague jasper
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You playing on emulator

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Which is store doesnt know the code

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So their code logic is "ok this person has passed minimum requirement, we gonna allow it to download"

keen arch
#

If you say so... It's probably not getting solved even if it would work well 🥴

vague jasper
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Solved if you buy or trade in your tabs

keen arch
#

Better to get basically any other game and play that 😎

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Btw pass my concern about this to devs please.
There might be way more people with it they just dont know about it.
And this game clearly works well on Android Nougat.

nova bear
#

Help, i have problem and got this message. My connection has no problem with other apk except this blue archive.