ETA on answering urgent requests?

[lavish stratus]

Sorry if this doesn't go in here, but how long would it take to get a response on an urgent request? I just sent an email to customer service.

[fickle goblet]

Hi there, customer service responses can typically take 1-2 business days.

[true jacinth]

I sent a message on Sunday because I want to make a return and I haven’t gotten a response and the website says I can’t make a return until I get a response Help!

[fickle goblet]

All inquiries on Sunday have been responded to. If you haven't gotten a response, your email may not have gone through, or our response may have been redirected to your Spam/Junk/Promotion folders. You can DM me your order number or name and I'll take a look

[true jacinth]

I got the limited staff email which I understand I just want to ensure I can process my return nothing since last Sunday: