#game-support
1 messages · Page 93 of 1
When I launch Multiversus the game colors are distorted.
It seems to only happen when I play on my pc's highest resolution which is 1600x1200, however when I click the windows key the color distortion is gone . Doesn't happen on any other game.
When i got the twitch drop for multiversus when i picked the platform i was gonna play on i accidently pressed xbox when i wanted pc how can i change the platform option??
can 2 people join the lab?
what region you in?
afaik it's a server problem in seas. A lot of people seem to be having it
A mod recommended submitting a support ticket
My mmr isn’t going up
hi, multiversus doesn't work well for me idk why, me and my friend got the early access but my controls on the pc doesn't work for some reason idk why and I don't rlly have a controller and I was willing to play it on keyboard and mouse but it doesn't work for me, but in the other hand my friend didn't have the same problem as me and he wasn't playing with a controller, it was working just fine for him, I tried to fix it by going to the settings and change the controls but still nothing changed like I couldn't move my character or attack or anything it was just standing and doesn't move and I couldn't find a solution for it too, if someone knows how to fix this pls tell me I want to play this game so badly :(
if someone had this bug before and knows how to fix it please inform me :(
Pretty sure you can't. I remember the game saying that you can't switch platforms after making your choice
that's a bug they're working on fixing or so I hear
is there a way to turn off auto party when running solo 2v2
check the character specific ranking, that seems to be working fine
How I do that?
go to the character and click them I assume
My game doesn't work so I can't really tell you the specifics myself 🥺
how do i get on online mode
try seeing this video
or if ur not trusting random links go to yt and search on it and i hope it fixes
How do I fix my challenges bug, it wont complete when I already changed my settings
FIX THE DAMN AGE RESTRICTION BUG
Dude I want the ue4 error fixed. Getting pissy now
US.
anyone else having a problem where when you try to load into a game it disconnects you and takes you back to the menu?
On the connect device screen, I can't seem to enter the token without it saying there was an error. Any advice?
U on Xbox?
yeah
It’s happening to mostly everyone on Xbox
all my other friends have xbox and it works for all of them and i have extremely good wifi
It’s a server problem
but thanks for letting me know i thought it was only me
It’s my whole friend group
How do I claim my twitch thingy
so im connected to the NA servers, but i cannot get a green connection to save the life of me
^
have they said if the open beta is permanent
Anybody know why I can’t play with friends. Every time I join there lobby or they join mine. There’s always a error and we can’t play together. We both play Xbox, but different gens
Having the same problem on a Gigabit Connection, it's not you. It's not being addressed or talked about which is frustrating though
my online isnt working at all
im just stuck in offline, can anyone help or something
Update on Connection Issues: Look's like if I just disable Crossplay Matchmaking, I no longer have issues with Connection.
Anyone mind telling me how to complete the 'Get 3 assists' quest? I'm not even sure what constitutes as an assist...
connection lost error fixed for the game yet?
I claimed on twitch so how do i get it now?
i am also haveing connection lost error
see pins
I only got Xbox and I play on playstation help
are servers down?
its so annoying
wb games claimed that its fully fixed on one of the tweets (i think, i may be wrong)
How do I fix my challenges bug, it wont complete when I already changed my settings?
ue4 fatal crash error fixed when??
Me (on ps) and my friend (on pc) get an error when trying to play together. It says "detected players on other platforms in this lobby"
is there any country that is not region blocked in asia
you both* have to turn on cross platfrom play
Guys, connection lost happens to people in Asia, as there are no official Asian server. Until they add it, the only way for us to play is through vpn
Any luck with the PS+ pack? Sony and PS support ghosted me as of now so I'm at a loss
help me
No
bro i have the offline glitch @cloud tree
how do i do that ?
Anyone else having audio issues?
some mod help bro
I can’t hear most game sounds only voice lines
afaik the devs are working on it but the discord mods don't work on the game
It's in Settings -> Online/Legal -> Cross-Platform Matchmaking -> Disabled
K thanks
Has asia region be unblocked
praying most of the issues like connecting and the offline age thing get fixed later
No
but i can't reach the settings it gives me connection lost error at the screen where it says "press any button to start"
I want to play the damn game
Oh I have no idea what to do about that, I'm referencing connection issues in matches.
Sorry about the confusion.
oh sorry my bad then
What is ur region
Idk what to tell you I don't work for player first or WB but they're super overwhelmed and just trying to get the game running here and a few other regions first
sea :<
just use vpn
consedering it
its gives lag but its playable pretty well i have tried
We are dying here and ur saying they are overwhelmed
wt vpn do u use ?
I doubt they’re going to be fixing offline. They haven’t addressed and even when we send it to support people they say “local regulations”.
Have you seen the feedback channel or Tony's twitter mentions it's nuts, especially considering they launched like two days ago
They all be saying unblock our region
Game dev is hard and they can only work so quickly, I'm not trying to bootlick
Boot polish is better
I'm having issues too, albeit smaller but they'll be sorted eventually
I don’t mean to be a boot licker but I’m pretty sure it will be fixed by the time open beta actually releases
Looks like the open beta is going to start without our region
It wont be
They confirmed or atleast said that was going to be the time.
Can anyone help me with my fps being really low? I have a good pc but for some reason my fps just runs so low.
Proof?
Bro. I can’t send pictures here.
I'm fine glitch for Connection Lost I'm in middle East Play Game (((((:
Then it is not true . Our region will be blocked for the entirety of the game .
How is it not true?
I literally said I couldn’t send pictures.
That doesn’t mean it’s not true.
They said we are working on the game and dont care about adding any region so wait for 200 years
No?
Yes
“Hello, Asia is not a support region currently. We will be coming soon to more territories when we more stable. Thank you for your patience.” That’s their response.
A bit exaggerated much but okay.
Why would it be announced when we already know? I wouldn’t mind it but I think the most interesting is either character reveals or new game modes.
How are we supposed to enjoy characters and game modes when half of the community is region blocked
That’s what I’ve been saying.
Well not here but on Twitter, some of us haven’t been able to play with each other.
No u were saying they will come we just need to wait for 200 years
You didn’t let me finish.
I’ve been saying it on Twitter and literally earlier a couple of times before this convo on how some of us haven’t been even able to enjoy the characters with other people.
Especially on a different platform than PC which we legit can’t fix it on our own. We have to wait hoping they’ll investigate it soon or address it.
Like half the communities complaining about it they have to do something eventually right?
are there bugs with challenges? b/c i cant complete check settings out challaenge
please prioritize new regions, I can't fully enjoy the game man.
why cant i add my friends to a party? the button just disappeared??
Is there a way to look at upcoming changes and patches, like if they plan on buffing or nerfing characters
proton , its free
Hola alguien sabe porque no deja jugar en steam ?
hello guys
please can someone tell me why am i getting a "ue4-Multiversus Game has crashed and will ..." and "Game Security Violation Detected (#00000009)" is it because im playing multiversus on a virtual machine on a mac or is it the game?
its probably because of the vm ig
The connection error is still not fixed 💀
Anyone getting stuck at "select a fighter"?
has anyone fixed the problem of the game lagging and crashing on PS4? 💀
why am i stuck on offline mode?
I have bought the founders pack yesterday and I still haven't received it who can I contact about this issue??
It's been 3 days and it still shows connection lost, i tried to play with VPN, it worked but not without it. It's not my ISP, i have tried with all ISP of my region. I have put 21+ age and i believe that same problem is faced by the players of India/Pak and the Subcontinent area. Any help is appreciated.
how do i change my age
When I enter the game it tell me to check my internet connection, even though it’s perfectly fine
my current rank is 43 in 1s and ive won 5 games in a row and my mmr is not changing at all has this happened to anyone
how to unlink steam account from wbgames?
is it posible to play the beta on xbox and pc?
Antone know when 1v1s will work?
Hey guys, could anyone possibly tell me how local level/non major Tournaments are going to work? Because unless you play online, there's no way every single set up will have every single character and perk unlocked for competitors, and what's going to be the standard platform for tournaments as well?
Stuck on syncing account state on steam
"Connection lost" on Ps4
im trying to stream multiversus on xbox but it wont let me and its saying that the game cant be streamed. how can i fx this or is something wron with my twich
Hey did anyone else not get the alpha stuff either
Guys I made a typo in my email when signing up and linked my twitch account to that warner bros account. Now it is stuck linked and I can't get into the account as I have no idea what email I used so I can't login. I already tried unlinking directly from Twitch and linking on a new account but it doesn't work. Any ideas?
am i the only one whos stuck on 1 bar connection?
If I buy the founders pack on Playstation will I have access to it on PC?
Yeah it’s cross progression
If your country doesn't have Multiversus on the Steam store you will not be able to play without a VPN
Yeah it doesn't appear on steam, any idea when would it be launched? Or is it gonna be just a regional game?
Day 4 of the game still not working on Xbox
People are saying that it will open on the 26th but I have no official source confirming that
On Twitter they did say they would add Asian servers after the initial load issues are solved
I had a multiversus account where i had a early access, but i have deleted that account, in the new account it puts me that i dont have a early access but i have the game and i can play with that account, does something happen?
Oh okay, thank you so much for the help
Np 👍
my MR doesnt go up or down when i play solos, and on the leaderboard my icon is stuck as shaggy even tho ive only played like 10 games with him, and my most played is arya, how do i fix this?
when will multiversus be coming to india?
for some reason its stuck on a specific character/the first one you played, the only way to increase mmr is to play that character, to why that is I have no idea
oh
thats weird, thanks for the help
currently experiencing this glitch and if it wasn't happening would be in like top 5k at the very least, but its at like 160k or something
Hey guys does anyone know how to fix the bug were it disconnects you from each game you play it’s happening to me on Xbox btw
anyone know why it doesnt let me play online
Hey, so quick thing. I'm getting support for a friend. On steam when they go to launch the game it says it failed to initialize the game launcher. They already allowed EAC to make changes to their computer. They play fall guys and it works just fine. Anyone know the problem?
does the character wins badge for jake work for you guys its the only one that doesnt work for me
Can u get 3 bar connection without wired connection on this game?
yeah the servers are reallly bad
Yep it’s only been happening to Xbox users from what I’ve seen. And nope no fixes and sadly I haven’t seen a dev or anyone talk about it
Wow
anyone know why it doesnt let me play online
Turning off cross-play reduces so much lag (in my experience as a player from asia), I haven't experience rollbacks in the past 10 games. Give it a try.
Why is my game freezing every time it get to syncing account state? I cant even close the game without task manager, I though they fixed it?
I can´t do "check out the setting" mission. Can someone help me?
I'm having an issue where every time i try to buy gems it doesn't let me, I click it over and over again and nothing happens, i have uninstalled multiple times and restarted my game and computer too, is anyone else having this issue or has fixed it?
i also have a clip of it too idk what to do, i need this battle pass no cappa
Are the servers being crap for anyone else? I cant seem to get 3 bar connection every time i play
is there any way to cahnge the character on the main menu from wonder woman to someone else?
Hey, so under my beta license it says "4 days remaining" what exactly does that mean?
it's for the early access beta license lol, july 26th beta will be open to all @onyx kindle
So, on july 26th the game releases?
pretty much yeah
ah ok
The game made me spend over 4000 coins because of a glitch and because of it I only have one character and my friends have 3-4 characters please fix your game!
I'm on xbox. Anytime I join a match. Even if it's offline it loads and right after the match begins it kicks me to main menu and says "error, you have been disconnected"
I restarted the game and it fixed
Are the hit boxes massive for anyone else? I can’t tell if every Finn player has really bad wifi but I’m being hit before things even touch me
Dam that’s sad
i played a finn that my moves were just going through while they were actively doing attacks so i think its just bad wifi lmao
I can´t do "check out the setting" mission. Can someone help me?
Bro sometimes when my game loads the match, it had already started, does anyone know how to fix this?
can i refund a character?
Can´t
hey my friend has multiverses downloaded, but it doesn't load up for her. It says add friend on WB on her steam account then it says "This person does not have a WB account" but she does can. Can someone help me?
hey im trying to load into the game but it keeps telling me there is a connection error and steam isnt loading either, my wifi is completely fine anyone can help?
Hi , my friend is having a problem where she cannot complete the final starter mission , which means she cannot get her daily missions and progress in the battle pass. I've tried almost everything from restarting the game to verifying the integrity of the files (on pc-steam) , i've changed settings and put them back to default and nothing works. Please help us , thank you for your time
Who best server in middle East?
Does anyone know why I can’t equip my Finn win badge 😭
I can´t do "check out the setting" mission. Can someone help me?
I am having the same issue :( I am hoping we can get some help for this
Someone knows when battle pass ends?
its a short battle pass i think it was like a week or 2 to complete it
which is why its important we can get help fixing this issue , so we can start getting daily missions and progress in the battle pass
Hey guys, I'm not able to get twitch drops working. I've linmked my twitch account etc and when I attempt to check my progress it brings me to the twitch drops page but there's none for multiversus there
Yes, i´m concerned of that, i bought the battle pass
anyone know how to get the fatal error off of the launch dm me
Hi, I have a question. So if me and my brother play local from the same console, can we also play in an online lobby together with other friends?
what do i do when this pops up multiversus-win64-shipping.exe application error
yo does anyone know how to fix this ive played the tutorial already but i still cant unlock online mode
Europe
Im region blocked
Didn't work for me
@bronze zodiac @compact valve @hidden egret I’m sorry for the ping but I have lost ALOT of gold to a buying toast glitch. I am game level 13 and so are my friends but they have 3-4 characters each and I only have Finn, and I also only have 2k gold because of this glitch.
Why can't I add my friend on wbgames website?
I need help
Is region blocked will be forever
lagging too much constant high ping
How i put my xbox account in pc?
You mean you want the same progress on the xbox and pc?
fix keyboard setting
hey i need help. My Friend says she can't login into the game. What happens is that she loads in The game says "Intialzing Game" After that is done it loads for like a minute, When it is done she gets kicked out of multiverses anticheat. But when she goes on steam it says she is playing it? I have her added on steam, when i click add friend onto WB account it comes up with "This person does not have a WB Account" which confuses me. How does she not have a multiverses account? She watched an hour stream just to get the key and it doesn't even work.
yo does anyone know how to change ur age that u set on the game
steam says you're playing multiversus for a while after the game is closed, the process takes a minute to close; so that's not part of the problem, there's a lot of people with the same problem but I don't think anyone figured out a solution yet
Yes
ohhh
I have a ____ for the game but can I give it to a friend or will it mess things up?
Is anyone still experiencing disconnections from matches?
Just go to your wb games account and then go to connections and link your xbox account and steam
Ok thank you
yes, you can share
I haven't tried yet today but I think yea its still happening it just lets you play 1 or 2 matches when you first launch the game then it starts disconnecting
happened twice for me so far
I wanna play this game soo bad I hope they fix it today 😩
You mean disconnecting while playing a match or after choosing a character
Yup the screen turns black and it sends you to the lobby
While playing a match or when trying to join?
I've literally been playing 2 matches then restarting that's the only way to play atm💀
Im playing on my pc until the issue is resolved..Because I like to play on both pc and ps4
No issues on pc till now
Still can’t play the game on Xbox, everytime I’ll start to load into a match and then it’ll disconnect me and say error.
Yup not just you its seems like its a problem on consoles
Have they said anything about fixing it?
No
Oh ok thank you
once beta is over do we still have same levels and characters
PS4/PS5 lag fix. you have to wait 3-5 minutes in the main menu for the lag to disappear.
For example when I first launch the game on ps4 the graphics on some characters are bad I had to wait for about 1 minute to be fixed
I dont know whats going on with Multiversus on consoles
I have been having the same issue. I suspect its seperate from the one they "fixed" if you delete the firstlaunch save file and set you age to 13 you can play offline.
(If curiois how to do this search for my earlier posts in this thread)
If you ever get it working online let me know please. Few people seem to be having this issue.
how can i change the voice language?
is there any option to change just the voice settings i still want english as the text
I got my game from twitch drops and I installed it. I clicked on enter the multiverse and it constantly goes out of the loading screen and says "Connection lost". I have tried turning off and on my wifi and it still doesn't work. I'm from Ukraine. Is this a bug or is the game blocked in my country?
Region?
Europe
it says that playstation isnt available in my country for early access :(
Might be ip blocked but prob a bug
They don't have any countries in eu that is region blocked it's a bug
is region changeable? because i wanna redeem for play station but it says its not avaliable in my current region
Nope bc if your country blocked your IP is blocked as well
oof i can only redeem for pc or xbox i was really hyped aswell
Oh, ok, thanks. I hope that this bug will be corrected quickly 🤞
Guys I watched 1 hour but when I go to website and want to claim it keeps loading then a error come up pls I need help
@glad vector
have you claimed the drop on twitch?
I can't when I press claim it doesn't work
have you watch a stream with drops on ?
On mob nothing happens and on PC it says a error with claiming the drop
Yes I got 100% on the drop
it said on twitch its linked but on the website it said its not linked
Then I went on PC and linked it on both
@rancid cairn ?
i claimed it but still don't have the items from the pack
hm
so you HAVE your twitch account linked?
Yes but I just can't claim cuz a error
have you had this error for a while or did it just happen?
Idk I don't often use twitch amost never
well you can always try later
I just claimed it on twitch it worked but what do I do now?
how do i do online play i just got the game
Support says that I already have my Alpha Taz items, yet I don't see them. Anything else I can do?
what are the alpha items ?
@rancid cairn
what are the alpha items
Alpha Taz icon and backround, just showed you played and leveled up the Alpha battlepass
ok its not a skin or anythint
Pls answer any1
Yea well, I grinded the crappy alpha bp progression I want my stuff
go on the wb site
Ye but what exactly do I do there
go to ur twitch inven, there will be a link, it'll redirect u to the wb site ad from there just claim and choose which platform u want mvs for
it's pretty much all back in this BP, deal with it
was never meant to carry over
Yet it was. They literally told you that the Alpha Taz items would carry over
I cant find the link
oh so its not alpha exclusive ?
yeah taz carries over, not the whole bp, only icon and banner
pretty much everything in the closed alpha is back in this BP yes
Yea, I know this.
Yet I don't have my Alpha Taz items, despite support saying I do.
And once again, yes I did complete the Alpha battlepass so I know I should actually have them
send them a screenshot of your banner collection
is online play disabled rn
only if you set your age to less than 18
o how do i change my age
hey I was apart of the closed beta and i don't have anything
on pc you delete the first lauch save file, on consoles idk
alr thx
how do i delete that im dumb lol
I did when I replied back
"C:\Users\USERNAME\AppData\Local\MultiVersus\Saved\SaveGames" and delete the following file: "firstlaunch_save.sav"
Unfortunately I didn't think to take a screenshot in the Alpha at all (because I didn't feel I had a need to)
alr thx
Can I play on pc and PS4?
not with the same account until the official open beta in a few days
Hi, someone have the same problem with me? If I wanna play a game, game is loading after choosing a character and is screen of choosing perks and after this screen i have a "error!: you have disconnected" and I cant play one game, how can I fix it?
hey I was apart of the closed beta and i don't have any of my items so what do I do btw I'm on pc
What is with people asking about twitch stuff? Is there a skin for prime?
is there any way to up your fps on pc?
lower quality
fighting games are meant to run at 60 frames ur aite
oh okay i didnt know that
try setting maxframerate to 144 or whatever your monitor is in the settings file
how do i get to settings file. is that like in game settings?
meh, max i get is still 62 with the block removal
oh then i wont bother
I’m oce, ps5 and so is my mate. Getting such horrible lag over the past 2 days I dunno what’s going on
nvm it does work
C:\Users\YOURUSER\Desktop\Saved\Config\WindowsClient then in File GameUserSettings change the line FrameRateLimit=0.000000 to whatever your monitor can handle (mine's 144.000000)
i had to set it twice as it reset to 0.0000 the first time, but i left it open during the game and changed it while playing, then when restarting it kept it
i have my game in a different drive so idk what the file path for that is
How I can fix error on xbox?
doesn't matter where the game is, this is a user setting, not a game file
ohh
does it work on ps4?
im on my users and when i click on the desptop theres no "Saved"
My friend redeemed and it is charging him 39.99$ .. anyone know what to do?
woops not desktop, why'd i put this
is there a different folder im supposed to do?
yo hello!
while trying to claim the twitch drop i get an error message: "Error Occurred Drop was not claimed."
on the game's website this pops up: "Something went wrong while looking for your claim"
anybody else experiencing this?
day 3 and theyve still not fixed the xbox auto disconnect
how does this have more bugs than the alpha
C:\Users\YOURNAME\AppData\Local\MultiVersus\Saved\Config\WindowsClient
why i cant create an account, its says "youre not eligible for an account at this time"
thanks so much ill lyk if it works
.
when sea server ??? ;-;
hello guys, i have a problem, im trying to play 1v1s online but everytime i join with someone they disconnect before the game starts, it happens every single time.
weird i dont have a app data folder
go to view on top of the explorer and "show hidden folders"
oh okay sorry
pls someone help me im trying to play multiverses
my online Modus inst working is that normal?
where do i go after windows client?
gameusersettings.ini
What is with people talking about Twitch, is there a skin for it?
what line is it in?
FrameRateLimit did you not read the previous messages xD
no im blind sorry
thank you so much btw
It’s a bug that’s not fixed yet, you are pairing with console players who disconnect against their will
ive been trying to find a match 10 times
even when i join with bots they disconnect, how is this even possible
Oh yeah that’s the console bug, rn the game won’t let you play on console for whatever reason, there is no way to fix it atm
im in pc
you need to go to the website and claim it
Interesting, yeah idk why it isn’t working because it should with PC. I’m on console so I know if you were that would be the issue
im having a problem where the enemy player’s perks dont load in, wich result in me getting kicked out
im gonna try to disable crossplay and im gonna tell you if it works
It probably will but let me know so if other people are having the issue we can help them
is it maybe becuase im playing with controller in pc?
im using controller and im fine
tried to restart my pc, turn off cross play, join other modes. but all of them is not working
Got it already thx
what region you play on?
na
im gonna try to put na
Guys am having a problem with warner bros
They dont send anything about the redeem
Anyone please, they dont even send emails when i verify my email
Once you claim it on twitch, go to the multiverses website and hit step 3 and it should pop up
Check progress?
guys, i have tried to put south africa it works, i was on eu
I did but unfortunately nothing happened
anyone know a fix for 'The application was unable to start correctly (0xc0000005)'?
Step 3 on the website should send you back to WBgames with the pop up if you completed the twitch drop
I claimed it but what you are talking about wasnt found there
@rare dew
Then idk why it doesn’t work because that’s how I and many of my friends got it that way
Have you linked your twitch with your WB games account?
I guess i will check again since i tried on phone. Pc this time, thanks for your support! Yep.
Yeah try PC! If it doesn’t work there then you will have to put in a bug claim on the website
My game is freezing on Ps4 everytime ,can somebody help me
Same when I first launch the game I can play 1 or 2 matches maximum then everytime I try to join a match it disconnects
i found a solution, try changing you region and disabling crossplay
I disabled crossplay but it didnt work
my buddy has issue where when he clicks start he'll have the option to stop the game but the game never actually loads, anybody knows whats goin on here?
try changing regions
But my ping would be too high
Can i disconnect my 2 accounts from twitch?
ik
You can try, I don’t know
Anyone know when 1v1ing someone in your party will work
u can u need to nmake a custom game
So there is this thing, i try to link them but it says that my account is already linked to another WB account
i keep getting application error when i try to open the game
Can you complete missions with bots?
does the server selector even work? im in oce yet i keep finding games with na
Interesting, yeah idk what’s happening
When i start the game and enter everything is super laggy and if i try to enter in a match i start hearing the "choose your character' but can't see anything
Any help?
(I'm on ps4)
Same ! I’m on PS4 too
how do i change regions