#Touch screen turned into only screen

340 messages · Page 1 of 1 (latest)

azure wolf
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My touch screen worked fine. Today I updated Lconnect3 software as I’m using lian fans and my screen ( monitor) went yellow, red and got stuck like this. I forced pc to turn off with the button. When turned it back on , only touch screen worked as the main screen. Unless I unplug hdmi then I can have either one or the other.,I tried to click right on desktop, there’s no screen number 1 and number 2 in settings anymore. I uninstalled lconect3 and nexus, nothing works. Then installed nexus back but it’s not allowing me set screens, not detecting both screens. What the hell is wrong with this nexus, why there’s so much bs with this.

ionic surge
azure wolf
ionic surge
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?log

wide brookBOT
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Instructions for finding log files

The log files are located in AppData\Roaming\HYTE Nexus\logs
An easy way to locate your roaming folder is by opening Run (by pressing Windows Key + R) and entering %appdata% and clicking OK. From there click on the HYTE Nexus folder and then logs

azure wolf
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I don’t have nexus folder in there

ionic surge
azure wolf
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It is

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Hold on..

ionic surge
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Then there should be a Hyte Nexus folder in Roaming

azure wolf
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That’s nexus right?

ionic surge
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Yes

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Go into thee settings widget

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you should be able to access the logs folder from there

azure wolf
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There’s no “ settings widgets

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Only edit widgets

ionic surge
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click add widgets

azure wolf
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Did

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I did

ionic surge
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you should see the settings widget with a version number

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you may need to scroll

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I see youre on a TV so your scaling options will be hiding most things

azure wolf
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I only see this

ionic surge
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Yeah you have it

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2nd image, right in the middle

azure wolf
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Which one the one with Simpson ?

ionic surge
azure wolf
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Settings v2

ionic surge
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Yes

azure wolf
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It’s not allowing me to enter it

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I can’t click on anything on here

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I tried

ionic surge
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What happens when you click it?

azure wolf
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Nothing

ionic surge
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Does it animate?

azure wolf
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It’s not doing anything

ionic surge
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Open run with Windows + R and paste in AppData\Roaming\HYTE Nexus\logs

azure wolf
ionic surge
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I can only assume theres something wrong with your Nexus install

azure wolf
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Uninstall it ?

ionic surge
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Yes, after uninstalling make sure none of these files remain and restart your PC

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Afterwhich install nexus 2.9.0

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2.9 should prevent you from having more driver issues for the time being

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You will need to reinstall your GPU drivers with DDU though if you haven't already

azure wolf
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I just downloaded one

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Is this one same ?

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2.10 is the latest

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2.9 is the one before I think from November

ionic surge
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2.10 is the one having issues with amd drivers

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2.9 should be stable

azure wolf
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Should I uninstall again

ionic surge
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To save yourself a potential headache later, yes

azure wolf
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My bad , I didn’t look at the chat and went ahead

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Done it

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2.9 version

ionic surge
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You're still limited to one monitor right?

azure wolf
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I haven’t checked it

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Should I plug HDMI into gpu ?

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As the pc is running

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?

ionic surge
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Yeah thats safe

azure wolf
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I plugged it

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Should I go to ‘ faces ?

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Or something else?

ionic surge
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is the Y70 still just blank

azure wolf
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Yh black

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Faces say ‘ screen touch not detected

ionic surge
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did you reinstall your graphics drivers with DDU?

azure wolf
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No

ionic surge
# azure wolf

Based on the screenshot here your amd graphics driver isn't enabled

azure wolf
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Where do I go now

ionic surge
azure wolf
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I should download eu version

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I’m in uk

ionic surge
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With DDU you can uninstall the broken AMD driver and reinstall them using amd adrenaline, once you do that you should have the screen working again and so long as you stay on 2.9 your driver should remain stable

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The EU vs USA is just the download server you download from, EU would be closer to you so a faster download

azure wolf
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First I should install ddu or uninstall and driver

ionic surge
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DDU is what you use to uninstall the amd driver

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It does a much better job than AMD/Nvidia/intel uninstallers do

azure wolf
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Will I be able to see which driver to uninstall?

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It’s my first pc build

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Never done anything like that

ionic surge
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It'll be really straight forward

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I'd recommend watching the tutorial if you want more info on how to use the tool

azure wolf
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Ok I will

ionic surge
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You just need to select GPU, and select AMD then click clean and restart

azure wolf
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I got amd adrenaline

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I remember I installed it yesterday

ionic surge
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In theory you're supposed to do this in windows safe mode but you likely won't have any issues running it normally

azure wolf
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After that , I should go back and download and adrenaline again?

ionic surge
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You'll be able to download the driver from adrenaline yeah

azure wolf
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Driver or all drivers

ionic surge
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just the graphics driver

azure wolf
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Are you in the uk ?

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I’m going to try and get some sleep now, it’s 2.45 am here

ionic surge
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That's alright, we can continue when you have the time

azure wolf
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Thank you for your help

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I will be back tomorrow,

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Are you going to be on here same time again tomorrow?

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If anything

ionic surge
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Should be around past 1pm your time till 2am

azure wolf
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Ok ok nice

azure wolf
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Hi , do you have any idea of why pc won’t turn on? Only ram sticks are on ?

ionic surge
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Are there any error codes or diagnostic LEDs lighting up on your motherboard?

azure wolf
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No nothing

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Only panorama cooler logo on the screen and ram sticks

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And motherboard logo Arous

ionic surge
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nothing happens when you press the power button?

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Your motherboard appears to have a built in power and reset button in the top right corner

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try pressing the power button built into the board

azure wolf
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Nothing happened

ionic surge
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Flick the power supply switch to off, hold the case's power button for 30 seconds then turn the PSU back on and try turning the pc back on

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Did you have any power surges overnight?

azure wolf
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No power surges

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Oh god something seriously wrong

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I didn’t do anything since yesterday after i turned it off

ionic surge
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I take it the power cycle didn't do anything?

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Is your psu plugged directly into your wall socket or are you using a surge protector?

azure wolf
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It’s connected to extension cord

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That goes to another same extension which then goes to the wall

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Should I plug into wall socket

ionic surge
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It wouldn't hurt to try

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if it doesn't work i'd try turning the psu off, taking out one of your sticks of ram, turning the psu back on and trying to see if anything shows up

azure wolf
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It turned on without ram sticks

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1 stick

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Wtf

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Why ?

ionic surge
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If you turn off your PC and swap those sticks so that theres still only 1 stick in does it still turn on then?

azure wolf
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I need to check

ionic surge
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make sure to plug the ram into the exact same slot as the one you confirmed was working

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would help narrow down what went wrong

azure wolf
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Everything back to normal

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I swap ram sticks,

ionic surge
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same slot yeah?

azure wolf
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Actually I don’t remember,

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I put in , the one I took out

ionic surge
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right now we can say your ram is working fine then

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one of your motherboard slots might be dead though

azure wolf
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I’m going to power it off and put the second one in

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Should I put one back in ?

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With two ram sticks it should go in port 2 and 4?

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This one is in number 4

ionic surge
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yep 2 and 4

azure wolf
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Ok im going to power it off and put it back in

ionic surge
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technically it depends on your motherboard but pretty much every one ive seen in the last decade is 2 and 4

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in your case its right there

azure wolf
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Yeh I was watching video with same motherboard and the guy did that

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It’s ok now

ionic surge
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odd

azure wolf
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How this happened and why ?

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Jesus

ionic surge
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I have no idea

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Your board is display a 08 diagnostic code though

azure wolf
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Yes

ionic surge
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its not supposed to

azure wolf
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It says it’s normal for gigabyte newer motherboards

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I don’t know..

ionic surge
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@twin raptor sorry for the ping but you're my resident gigabyte expert, is the 08 on aorus boards a thing?

azure wolf
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Yes

ionic surge
# azure wolf

you should be able to setup your Y70 in the faces widget

azure wolf
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I know but everything is big on my tv and I can’t scroll it down . My new monitor is coming tomorrow so I thought maybe I should leave it

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Because if I open nexus on my tv , everything is oversized

ionic surge
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Oh I see

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yeah thats because nexus isn't tuned for large displays like that

azure wolf
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U can click add or +

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Can’t

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Because it won’t scroll down

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So maybe it makes sense just wait till tomorrow

ionic surge
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Could you try pressing CTRL - (minus) in nexus?

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that might help you

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CTRL 0 will reset the size

azure wolf
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It worked

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I’m using lian lcd fans . It looks like lcd only works if I plug the usb2.0 into motherboard. But motherboard has only two slots

ionic surge
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You'll need to pick up a powered internal usb hub

azure wolf
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Lian li power supply has it

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But it just wouldn’t work

ionic surge
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Yeah that PSU one is useless

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it acts more like a splitter than a hub

azure wolf
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Oh ok

ionic surge
azure wolf
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I also got this

ionic surge
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Yep

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thats what you need

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The top header right below the nzxt logo connects to your motherboard, the rest of the headers you can use to plug in your devices

azure wolf
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So I should use sata plus motherboard?

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Or only one connection

ionic surge
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You need both connenctions
The sata is what powers the controller in the hub, the controller sorts out where the USB signals need to go

azure wolf
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It came with cable

ionic surge
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The top header is what lets your PC communicate with the rest of the devices plugged into the other 4 headers on the hub

azure wolf
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Got so the other 3 below, I can use for fan etc

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Got it

ionic surge
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other 4, yes

azure wolf
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Yh there’s 5

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I thought there were 4

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When it comes to lconnect 3 for lian fans , should I download latest version?

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I uninstalled it after there was a problem yesterday

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Didn’t look into it since then

ionic surge
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the problem you experienced is related to a weird incompatibility with windows + AMD drivers + nexus 2.10.2 and above

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we're still looking into it but if you stay at nexus version 2.9 you should be safe

azure wolf
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I didn’t know that those fans are incompatible with the set up

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I watched you tube videos and people were installing them all good

ionic surge
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your fans are fine,

azure wolf
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Nobody talked about issues

ionic surge
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lconnect wasnt the cause of it

azure wolf
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No?

azure wolf
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I thought it was them , I was cussing cominst china for two hours

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Out of anger

ionic surge
ionic surge
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Yeah

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booted into windows and everything

twin raptor
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If the machine is posting and booting. You can ignore the postcode readout

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After post = useless

ionic surge
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yeah but shouldnt it be off after post

twin raptor
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There should be an option IIRC in the bios called 80 post display mode

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By default, it just stays lit

ionic surge
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wack

twin raptor
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The behaviour should be changeable. But yeah, if it's behaviour hasn't been changed in the bios. After post, it can be ignored

twin raptor
azure wolf
azure wolf
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Hello can you help me with the sound?

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I don’t have a sound and not sure which driver

ionic surge
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Did you download every driver from your motherboards website?

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what kind of device connection is it? 3.5mm or usb?

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Did you check if the device is selected in your sound settings?

azure wolf
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I’m not sure if I downloaded all of them from the website, and I don’t want to download it twice or do something wrong

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And I don’t know how to check if it’s downloaded to be honest

azure wolf
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It’s Alienware monitor ,

ionic surge
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If you see any then you're missing something

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Also double check if the audio device is even detected, Open Sound Settings and under advanced click More sound settings to bring up the devices list, see if it shows up in the playback tab

azure wolf
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Are you going to be on here ?

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I clicked “ more sound settings “.

ionic surge
# azure wolf

Right click the white space in that box and check show disabled devices

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If your device shows up, enable it with a right click

azure wolf
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Ok im turning it on

ionic surge
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HDMI and DP are able to transfer audio, so the sound drivers would be handled by your graphics driver package if youre trying to use your monitor speakers.

azure wolf
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It’s not doing anything

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I clicked right on empty white space

ionic surge
azure wolf
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Only shows this when clicked “ show disconnected devices

ionic surge
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You should be able to check "Show disabled devices"

azure wolf
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When I click on it nothing pops up

ionic surge
azure wolf
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Dont they all ?

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I’m assuming yes

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It says it doesn’t

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I googled it

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wtf

ionic surge
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Nope not all

azure wolf
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Oh man

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I’m sorry

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Shit I’m disappointed

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I don’t want extra devices god dammit

ionic surge
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the cheapest pair of headphones would sound 10x better than the speakers you would get out of a monitor tbh

azure wolf
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Yh I got lg stereo in the room with Bluetooth

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But anyway, I thought every monitor had it

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Why on the touch screen when I drag the arrow down I see toolbar from main screen?

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Should it be this way ?

ionic surge
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You might need to run the disable windows touch interactions script again from your faces widget settings menu

azure wolf
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And why nexus always asks this

ionic surge
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Nexus requires administrator perms to get access the various device sensors

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like temps, usage, etc

azure wolf
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So it has to stay like this?

ionic surge
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the pop up should only show up once when you start Nexus for the very first time, all you have to do is click yes

azure wolf
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It does every time

ionic surge
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If you have it enabled on start it shouldnt prompt you either

azure wolf
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No matter when

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I can turn it off

ionic surge
# azure wolf It does every time

Let me clarify, it'll pop up when you first start the app and shouldnt pop up again unless you fully close the app and reopen it

azure wolf
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Only when I close the app and want to open again

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It doesn’t pop up randomly no no

ionic surge
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If you still have nexus running in the background you can click it from the taskbar menu to bring it up to the foreground without having to confirm admin perms

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Thats probably whats happening to you

ionic surge
# azure wolf

i wouldn't recommend doing that, sometimes its good to know when something is requesting admin perms

azure wolf
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Why lconnect3 always pops up this on touch screen

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I need to close it with x

ionic surge
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you should be able to fix that in lconnnects settings

azure wolf
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But it’s always there when turn pc on

ionic surge
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I never used lconnect so i cant really help much in that regard

azure wolf
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Why these apps have blue/yellow shield

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It’s annoying

ionic surge
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those icons indicate the app requires administrative permissions

azure wolf
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Must stay there ?

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Should I download whatever Alienware is asking?

ionic surge
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i think that only controls your monitors rgb

azure wolf
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Ok thank you

azure wolf
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Do people pay you for advice? Do we need to send some money?

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I don’t mind if anything…

ionic surge
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Theres no need for that 😅

azure wolf
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Are you still here 2pm till 2am uk time?

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I don’t know if I remember correctly

ionic surge
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I don't have set hours but ive been reigning in my sleeping schedule a bit so im active between 12 and 12 uk time

azure wolf
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Hi , I saw something on Reddit about new nexus update. Is it true and safe to upgrade it ?

ionic surge
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Just keep the disclaimer in mind, do not use our FPS widget in conjunction with AMD's FPS tracking

azure wolf
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Ok , is it worth upgrading it or not much difference? I just don’t want to do something wrong and have issues

ionic surge
azure wolf
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Hello is this up to date?

ionic surge
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I believe so

azure wolf
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Hello anyone knows why when playing one game on steam , only that one game , touch screen turns into this

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It goes back to normal after the game. BTW I haven’t updated nexus for a long time, I was scared that newest update is not going to work well with AMD

ionic surge
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not much that can be done about that

azure wolf
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Ok , do u know if newest nexus update causes any issues with the touch screen?

ionic surge
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wouldnt be any different than 2.12

azure wolf
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Ok I have 2.12.2

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So if I have 2.12.2 , I should leave it alone?

ionic surge
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you can update to 2.14 if you wish, there arent any changes that would effect amd driver stability between the 2 versions is what im saying

azure wolf
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Are there any changes at all?

ionic surge
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the dock can now be hidden, fixed compatibility issues with certain anticheats like faceit and theres a new IO driver to detect components better

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timer and stopwatch widgets added too

azure wolf
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Ok, do I need to change anything in my pc settings before hitting’ update? Or simply update nexus

ionic surge
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you dont need to change anything