Order/Pre-order Question

[quasi marten]

Hello,

I am planning on purchasing both the Y70 Touch Infinite and one of the Hololive Jet Tags. My question is, if I were to purchase both in one cart, would the Hyte Y70 Touch Infinite shipment be held up until the pre-order is ready for shipment or will I have 2 different shipments?

[still saffron]

I believe so

[quasi marten]

For the former or the latter? Sorry, it’s still unclear to me 😅

[still saffron]

I think it'd be held up

[quasi marten]

Got it, thanks!

[wispy knot]

the package will be shipped once both items are available unless specified

if you need us to split-ship, please don't hesitate to reach out to support to see if it's possible

for international orders, split shipping isn't possible due to the nature of how duties and taxes are calculated

[steady sundial]

Hi, I would like to buy Q60 AIO in India. Does company have any authorised/Preferred retail partner here?
I also need clarity on after sales support from the company.
I have a threadripper build, does it come with threadripper bracket ??

[still saffron]

There's no hyte distributor in India to my knowledge.

The cooler supports TR4 sockets for threadripper but does not come with the mounting hardware for it. You'll need to contact support for a suplementy package containing it

[wispy knot]

for post-purchase support, we'll be able to assist if it falls withing your product warranty, each product category will have differing years of coverage, so please refer to our Warranty page on hyte.com for specific details