lusty pulsar
Hello I recently purchased a hyte thick q60 and it was running perfectly fine up Until this point for some reason, the LCD scream. Let's step on the thick q60 logo, and whenever I go into the hyte software it says that my Q60 series cooler has got stuck.
I have attempted to email and submit a support ticket but nothing is working.
I have deleted the app and re-download it, force the application off via task manager as so on
At random times the screen works but other than that it flat out don't work.... thankfully the actual cooler is working no problems with changing the pump speeds and such just the lcd screen
lusty pulsar
Can you fill out a bug report so we can take a closer look at the issue?
I have
I have yall still no response
It's either 2 things one the dual usb c cord may have a short. Or the nexus software
Also @pale cobalt could you point me in the direction of this dual type cord ? I wanna purchase one just incase the original breaks or is broken
I wanna buy a spare
pale cobalt
You would have to contact support to get another cable. Can you DM me your email address so I know which of the log files is yours.
?ticket
topaz idolBOT
Looking for help? Submit a ticket online!
Alternatively, you may email: support@hyte.com
lusty pulsar
Just dm you @pale cobalt
tacit monolith
I am currently having the same issue, It just happened recently. My screen started to almost lose signal and distort, I had closed the application and reset, still nothing. Did a factory reset and that seemed to help and then just recently as well it is down again.
pale cobalt
I am currently having the same issue, It just happened recently. My screen start...
Can you check the cables and ensure they are seated properly. Also confirm that the usb header is connected directly to the motherboard not connected with a splitter.
lusty pulsar
yes everythionmg is correct
they screen dose work properly sometimes
but it takes a reboot cycle for it be reconized by the app and even then it works 1 out of ten times
tacit monolith
All cables seated and plugged direct.
lusty pulsar
Yes
Guys the screen was working properly for a decent while and just recently stopped functioning
polar mortar
Mine did the same thing. Jeremiah just has the same robotic responses to everyone, rather than letting everyone know that it's an ongoing issue and there working on it. The more logs you guys send the faster they will fix it it's a software issue of some sort
lusty pulsar
@polar mortar thank you
pale cobalt
Mine did the same thing. Jeremiah just has the same robotic responses to everyon...
It may seem robotic because some people don't properly plug-in their cables. We have to rule out anything physically wrong before pointing it towards a software issue. For full transparency, I gather the logs and present it to the software team once a week. I do what I can before I have to go to the software team for an issue. They are aware of this current issue but it does take time fix and test the fixes. If you have more questions I will gladly answer them.
lusty pulsar
It may seem robotic because some people don't properly plug-in their cables. We...
Do you have a eta for when this issue will be addressed?
pale cobalt
I don't have an ETA as of now but it will hopefully be addressed within the next two patches.
lusty pulsar
Okk thank you
static fractal
im currently having the same problem
cooler and rgb idle screen works but its not detecting in the faces app to put something else up
so i had uninstalled armoury crate and it stopped working
after installing armoury crate again it begins to work again
charred eagle
after installing armoury crate again it begins to work again
Hey there! To confirm, your Q60 is now seen by Nexus?
static fractal
Hey there! To confirm, your Q60 is now seen by Nexus?
yes for some reason not having armoury crate downloaded doesnt detect it ive also uninstalled it again to confirm
have an asus b650 e f
charred eagle
do you mind passing me your log files and Dxdiag?
charred eagle
yes for some reason not having armoury crate downloaded doesnt detect it ive als...
would like to dive deeper so we can see if this is something that can help other users
?log
topaz idolBOT
The log files are located in AppData\Roaming\HYTE Nexus\logs
An easy way to locate your roaming folder is by opening Run (by pressing Windows Key + R) and entering %appdata% and clicking OK. From there click on the HYTE Nexus folder and then logs
charred eagle
@wind edge @main nacelle tagging for visibility
charred eagle
file a bug report
you can DM me the files directly
static fractal
you can DM me the files directly
sent them
surreal osprey
i have same issue 🥹
charred eagle
i have same issue 🥹
Have you already conducted a cold boot of your system?
do you also have any products that require Armory Crate in your system?
static fractal
could also be windows updates
static fractal
i have same issue 🥹
try checking if you have the latest windows updates
lusty pulsar
For everyone in this post they are working on it it has something to do with the software so be patient it should be fixed within the nest few patches or that's what I've been told
tacit monolith
Yeah, mine has been spotty on boots. Sometimes it will post last image like its supposed to, other times it will sit there and try to detect the system. Usually a quick close and re open of the Nexus software helps, just annoying right now..
sonic wharf
Okay glad to see its not just me, for a while i was good and its on and off, glad i'm not crazy
tacit monolith
do you also have any products that require Armory Crate in your system?
Does Armory Crate affect Nexus stability?
sudden vault
my h60 ticc same problems no more display or software start after 2 months fine working ...
compact mica
My Thicc Q60 is stacked on this screen...?
compact mica
Is it possible to use and download an old version?
pale cobalt
If this is after the update try closing nexus in task manager and then opening it back up to see if it works. We are aware of the Q60 connection issue and are working on a fix.
pale cobalt
Is it possible to use and download an old version?
Sorry there is not a way to download an older version, since the software will auto update on install. We are working on a hot fix to try and address the issues this version has caused.
oak lantern
Hi, quick and dirty solution for me is to shutdown and power cycle the PS. After rebooting is Q60 back alive.
if this will be available - maybe can this issue mitigated for now?
oak lantern
nevermind... after a restart is back the same THICC Q60 screen 😦
main nacelle
nevermind... after a restart is back the same THICC Q60 screen 😦
Hey, would you mind DM'ing me your log files so we can look into your issue further?
?log
topaz idolBOT
The log files are located in AppData\Roaming\HYTE Nexus\logs
An easy way to locate your roaming folder is by opening Run (by pressing Windows Key + R) and entering %appdata% and clicking OK. From there click on the HYTE Nexus folder and then logs
tacit monolith
welp, when it decides it wants to work, it usually works decent 
sonic wharf
That’s the issue when it’s good it’s good but majority of other time it’s not
sudden vault
I waiting and waiting the Update Guys i buy 399€ cooler from start time and this water cooler No Work whit His Display ist insane
I restart the PC restart the Display i Set IT to factory stats again i Update the Software Check IT Double i done all but No working
My Friends wo buy Same ticc60 have Same Problems no Display working
tacit monolith
Mine at least works but yes, I have done all of those steps too.
sudden vault
I will do IT tomorrow
sudden vault
it is done i wait alrdy 2 weeks i thing so for working hardware pls fix this
sudden vault
I waiting and waiting i send all 1 week Lader No replay what IS going on
pale cobalt
Hello sorry for the delay, the software team is working on a resolution for the Q60 connectivity issues.
main nacelle
I waiting and waiting i send all 1 week Lader No replay what IS going on
Hey, I'd be happy to share with you a pre-release build of Nexus so that we can further debug your issues, would you mind DM'ing me your logs so we can take a look?
?log
topaz idolBOT
The log files are located in AppData\Roaming\HYTE Nexus\logs
An easy way to locate your roaming folder is by opening Run (by pressing Windows Key + R) and entering %appdata% and clicking OK. From there click on the HYTE Nexus folder and then logs
slow oxide
I had this same issue on and off since I bought the Q60. After the latest Nexus update, I had to kill all other RGB controllers on my system, including Armory Crate and iCue. Before the recent update, if I disabled the ASUS plugin in Nexus and used Armory Crate, the screen would work 90% of the time. However, Nexus and iCue absolutely hate each other, and the screen would never load, so I don't use it all. If Nexus could control my Asus video card RGBs I would only use it and disable Armory Crate altogether. If you have other vendor software running, there may be a conflict.
tacit monolith
I had this same issue on and off since I bought the Q60. After the latest Nexus ...
welcome to the club. I've grown to enjoy looking at my $300 screen tell me it's a THICC Q60 90% of the time..
slow oxide
Thank you for the warm welcome 😁. I too really enjoy the little screen. Yes, it is the THICC Q60, and will work 90% of the time when only running Nexus. Seldom do I have to completely uninstall Nexus to get rid of the Q60 rainbow border loading screen, or default pixel fish. I think the product was quick to market, and the development team didn't have the time needed to produce a fully baked product.
gentle zenith
I'm so relieved I'm not the only one. Was debating on returning / RMA but it looks like it's software related in entirely on their end
Pretty sure I've spent more than two weeks on and off trying to fix this myself until I finally jumped in the server here to find out that it's everybody dealing with it lol
gentle zenith
Like I got to the point I was wondering if I should be patient or return it and now it's too late to return it. Truth be told I don't want to return it because I love the design too much and I really want to build a system entirely with their fans and such
slow oxide
Like I got to the point I was wondering if I should be patient or return it and ...
Hardware-wise, it's a solid solution. Since its launch, Hyte has made several improvements to the Nexus software; it's slow going, though. I'm sticking with it since the product performs well, and like you, I also don't want to replace my cooler.
gentle zenith
Yeah I fully intend to make it and some accompanying fans a part of the internals for a sleeper build I'm working on
Plus this is a part of jumping on a new product early and an acceptable risk. I think that will get it ironed out.
slow oxide
Plus this is a part of jumping on a new product early and an acceptable risk. I ...
I couldn't agree with this more.
gentle zenith
I have already sent in a bug report and logs ect
I have found it has no issues in the meantime when I leave it at the default military clock face
pale cobalt
Hello everyone! The Q60 definitley has its quirks and I'm glad you guys are stick with it. As you guys mentioned the team is actively working on improvements and we are currently working on some Q60 improvements to hopefully patch the most common issues we have seen. We really appreciate your patience as we keep working to make the cooler better. Sending in bug reports with log files helps speed up the process, as it gives us a more information and we can determine what are the most common issues.
gentle zenith
Hello everyone! The Q60 definitley has its quirks and I'm glad you guys are stic...
I think a lot of people just get nervous that they do not send their stuff in soon enough as other parts manufactures have burned us before. More like we are used to it. As long as their is some type of guarantee that the issues will be fixed and/or we will have our hardware replaced if that is part of the issue and maybe is this is a little bit more in the spotlight for the sake of transparency.
Appreciate you being responsive. In the meantime any recommendations on what we should check that might interfere with the software would be appreciated 🙂
pale cobalt
We always try to be as transparent as possible! Regarding the disconnection issues, we haven’t pinpointed anything specific that causes it to interfere with Nexus. I’m experiencing the same problem on my system—random disconnections throughout the day, and after putting the system to sleep, Nexus won’t reconnect until I restart it. If I hear any updates from the software team, I’ll be sure to keep you all posted. This specific issue is in our next set of bugs we are trying to patch so hopefully it will be fixed in the next few updates.
gentle zenith
Thank you.
tacit monolith
Thanks Jeremiah!
slow oxide
Thank you, Jeremiah!
tacit monolith
so far with the new software, things have been running smooth on my end. I like seeing it work. It is hard to get used to 😅
pale cobalt
so far with the new software, things have been running smooth on my end. I like ...
Lol I'm glad it is running smoothly!
