pulsar nova
Item in question: https://hyte.com/store/hololive-connect-the-world-keycap-bundle?v=151
I am ordering from outside of US, and the built-in system does not allow me to fill in addresses not in Hong Kong. As a result my address cannot be used for delivery.
I tried using a 3rd party courier as twitter guy suggested. I can checkout, but my order gets cancelled shortly afterwards. Using PayPal does not help at all, and I would like to avoid using PayPal as much as possible.
How can I place my order?
Not my image but this was exactly the email sent to me after the order has been cancelled:
https://pbs.twimg.com/media/Fv3YxUxWcAUV30n?format=jpg&name=4096x4096
I also got "Unable to process payment" or something like that and my payment went through, with another card
With both directly through credit card and paypal
So I got deducted twice as a result
dense otter
cc @twin trout
dense otter
So I got deducted twice as a result
create a #submit-a-ticket and put in as much detail as you can
pulsar nova
create a <#1068288224390303784> and put in as much detail as you can
Well...
I tried a few times on mobile and PC
pulsar nova
k done
dense otter
Thanks, support will reach out during the support hours
twin trout
Hello, we'll take care of you on our official service platorm!
pulsar nova
Hello, we'll take care of you on our official service platorm!
Still waiting for the reply from the official support
twin trout
Still waiting for the reply from the official support
Hi there! apologies for the delay, I'll go ahead and check up on your ticket. Had some internal conversation between departments to find out what went wrong with your order
pulsar nova
Hi there! apologies for the delay, I'll go ahead and check up on your ticket. Ha...
Thank you. Could you find my transactions?
twin trout
I'll update you in a few minutes on our official platform so we can avoid leaking any sensitive information