#Kakaopay Error.

18 messages · Page 1 of 1 (latest)

smoky hamlet
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Dear Toss Team, when I was proceeding for payment procedure by selecting the Kakao, it shows as below.
May we know how we solve this issue?

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short socketBOT
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⏳ 잠시만 기다려주세요! 곧 답변드리겠습니다

오류 문의일 경우 아래 정보를 미리 전달해주시면, 빠른 답변에 도움이 됩니다.

- 주문번호(orderId) : - 문의 내용 :

(문제가 발생한 이미지나 전체 결제흐름 동영상을 첨부해주시면 빠른 분석을 받으실 수 있습니다.)

* 계약관련 내용은 1544-7772로 문의주세요. * 주말/공휴일에는 답변이 늦을 수 있어요.
smoky hamlet
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This is current Merchant page.

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quiet pollen
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We never seen this type of exception, which requires further investigation with dev team.

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Currently, Korea is under new-year holiday so the response might be delayed

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It will be great to send us the orderId in advance so we can check this as soon as possible

smoky hamlet
quiet pollen
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So your message doesn't makes sense

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if this error persists, please add the logging thing to get orderId, right before calling requestPayment()

molten eagle
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hanatuduk1 is not contract to KAKAOPAY. please check your contract staus

smoky hamlet
smoky hamlet
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@molten eagle @quiet pollen
During the payment process, if a payment fails at a certain step or the user abandons the payment, I understand that the attempted payment is recorded in the Admin Panel and shown with a “Failed” status.

If that is the case, is it possible to identify at which step or screen (for example, based on the Toss payment flow) the failure occurred?

I am not sure whether this is something that depends on the payment provider or if it should be handled by the developer’s implementation.

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quiet pollen
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If user abandons the payment, the status changes to EXPIRED

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If user failed to finish the payment, it will redirect to failUrl OR return promise.

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If user succeed with payment but failed to call confirm API, changes to ABORTED.

smoky hamlet