overseas visa erroring

[wraith coral]

Hello, I'm trying to purchase something from coloso.co.kr, but I keep getting the error in the screenshot attached

[neat helm]

⏳ 잠시만 기다려주세요! 곧 답변드리겠습니다

오류 문의일 경우 아래 정보를 미리 전달해주시면, 빠른 답변에 도움이 됩니다.

- 주문번호(orderId) : - 문의 내용 :

(img를 함께 첨부해주시면 도움이됩니다)

* 계약관련 내용은 1544-7772로 문의주세요. * 주말/공휴일에는 답변이 늦을 수 있어요.

[wise oyster]

could you capture the video to check what the path of this error?

[rough ruin]

Are you using translator extension in your pc and/or mobile phone?

This issue usually happened by translator extension which can access and modify DOM objects(easily can be think as content of webpage).

[wraith coral]

Oh interesting

I'll try and turn it off

Thanks!

I'll take a video capture in a few. It now says the order was cancelled and takes me to the front page

[rough ruin]

Then you should retry every steps to make transaction.

[wraith coral]

this is the current issue

[wraith coral]

@rough ruin

[wise oyster]

@wraith coral based on our system log, we tried to redirect the issuer site for 3DS authentication. But it did not work

By the way. is the card VISA or MASTER?

the card seems like MASTER but you selected VISA in the payment window.

[wraith coral]

Hi! The card is definitely a Visa

Do you have any suggestions?

[cyan yacht]

Hi there
We have a few questions.

• Are you a customer? Or are you the coloso site manager?
• Are you unable to pay with both cellphone and PC?
• Are there any other cards you would like to use for payment? Or other payment methods, etc.

[wraith coral]

• I'm a customer
• yes i tried on both my phone and pc
• the only other card i have is american express which i dont think is an option

thank you

[cyan yacht]

Great.
This failure cause analysis may take some time.
I'll find out more and let you know again.

[wraith coral]

Thank you!!!!

[cyan yacht]

your card...
449247*****435 is currently suspended at your bank.
You must contact your bank to lift the suspension of online transactions before you can proceed with normal transactions.

[rough ruin]

@wraith coral please check out our latest update 🙂

[wraith coral]

Oh wow! Thank you I'll contact them immediately

[wraith coral]

It worked!!!!

Thank you! I'm so happy

[cyan yacht]

Oh, Congratulations!
I'm happy, too. 🥰