bootloader isn't opening | CharaChorder | Page 1

modest mantle Jul 4, 2023, 2:55 PM

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When I click on "Bootloader" in Dotio, nothing happens, how do I get it to open?

hollow cloak Jul 4, 2023, 2:56 PM

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modest mantle When I click on "Bootloader" in Dotio, nothing happens, how do I get it to open?

Hi there! Make sure that all the cables are fully plugged in. Then, head to dot io and click connect.

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Once you click connect, you'll be able to see what firmware your device is on.

modest mantle Jul 4, 2023, 2:56 PM

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hello

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um...

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i accidentally made a mistake

hollow cloak Jul 4, 2023, 2:57 PM

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modest mantle i accidentally made a mistake

Oh? What happened?

modest mantle Jul 4, 2023, 2:57 PM

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i put the cclite firmware instead of ccone firmware, now when I try to open the bootloader nothing happens

hollow cloak Jul 4, 2023, 2:58 PM

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Oh, yes.

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We have the fix somewhere in the server. I'm still looking for the instructions.

modest mantle Jul 4, 2023, 3:03 PM

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i see

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phew

hollow cloak Jul 4, 2023, 3:05 PM

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Okay. You're on the cc1, yes?

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REDACTED

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Follow those instructions. Don't use that file. I'll find you the file for the cc1.

modest mantle Jul 4, 2023, 3:08 PM

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hollow cloak Okay. You're on the cc1, yes?

yea

hollow cloak Jul 4, 2023, 3:09 PM

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Actually. I don't want you to follow those instructions.

modest mantle Jul 4, 2023, 3:10 PM

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well I did

hollow cloak Jul 4, 2023, 3:10 PM

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modest mantle well I did

....

modest mantle Jul 4, 2023, 3:10 PM

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and nothing happened

hollow cloak Jul 4, 2023, 3:10 PM

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Bootloader didn't open?

modest mantle Jul 4, 2023, 3:10 PM

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I did it before you sent me that message

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yeah

hollow cloak Jul 4, 2023, 3:11 PM

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No harm, no foul. Let me regroup with the team. Those instructions were created before CCOS existed, and we hadn't had this issue again. I'll ask to see what the best course of action is.

modest mantle Jul 4, 2023, 3:11 PM

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okay

hollow cloak Jul 4, 2023, 3:11 PM

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Meanwhile, thank you for your patience.

modest mantle Jul 4, 2023, 3:16 PM

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🙂

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OH WTF

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it randomly opened

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the bootloader

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or it took a very long time

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can you send me a link where I get the new firmware?

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please

hollow cloak Jul 4, 2023, 3:24 PM

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modest mantle can you send me a link where I get the new firmware?

#announcements

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Follow the link in my latest message there, scroll down, and click CharaChorder One

modest mantle Jul 4, 2023, 3:26 PM

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when I clicked on this it downloaded the cclite one

hollow cloak Jul 4, 2023, 3:26 PM

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You're on the CC1. That message is irrelevant for you.

modest mantle Jul 4, 2023, 3:26 PM

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OH

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I SEE

hollow cloak Jul 4, 2023, 3:26 PM

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That note is ONLY for the CC Lites

modest mantle Jul 4, 2023, 3:27 PM

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i see

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ah nutts

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I thought it would maybe fix my problem some how, magically

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i updated to the newer firmware though

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thank you 🙂

hollow cloak Jul 4, 2023, 3:29 PM

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Make sure your trs cable is fully plugged into both halves

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And maybe adjust your debounce settings.

modest mantle Jul 4, 2023, 3:31 PM

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how can I access the GTM, other than g dup?

hollow cloak Jul 4, 2023, 3:31 PM

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Both pinkies North.

modest mantle Jul 4, 2023, 3:32 PM

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......ii..ii;;iiii.ii..eeeeeegggeeggggagggggggggggggggggggggggggeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee CharaChorder > Keyboard [ >S<can Rate=2ms || Debounce >P<ress=8ms || Debounce >R<elease=8ms || Keystroke >D<elay=480us || >C<apslock=off || >O<perating_System=Windows ]

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ssr;

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oops

hollow cloak Jul 4, 2023, 3:34 PM

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You've checked that your usb c cable is fully plugged in, right?

modest mantle Jul 4, 2023, 3:34 PM

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yeah

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it only does that for "e" all other keys work fine

hollow cloak Jul 4, 2023, 3:35 PM

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Yeah. Check your debounce settings. Increase to 14

modest mantle Jul 4, 2023, 3:40 PM

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how do you save it

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after you set the number?

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or change the number?

hollow cloak Jul 4, 2023, 3:41 PM

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Enter

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Right index north

modest mantle Jul 4, 2023, 3:43 PM

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......................c..h....a......c..h....e....n....g...

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eeeeee

signal carbonBOT Jul 4, 2023, 3:43 PM

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mindblast3r has been warned

Reason: Spam

modest mantle Jul 4, 2023, 3:44 PM

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change both press and release?

hollow cloak Jul 4, 2023, 3:44 PM

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Are you changing your tolerances?

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I was recommending that you change your debounce settings, not your tolerances.

hybrid python Jul 4, 2023, 3:44 PM

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@hollow cloak Hi - I actually also have the earlier issue where the updated file I downloaded actually ended up being the CC Lite file so now the bootloader won't load (since both the CCLite and CC1 update files are named the same I didn't realize the mistake until the original file was overitten). Can I get the initial file or instructions you shared with Mindblast3r?

hollow cloak Jul 4, 2023, 3:45 PM

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hybrid python <@992796102187290716> Hi - I actually also have the earlier issue where the upd...

Hey @hybrid python! Welxome to the community. I'll give you the link.

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#cc-lite message

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You can follow those instructions to get your device in bootloader mode.

hybrid python Jul 4, 2023, 3:46 PM

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thank you!

hollow cloak Jul 4, 2023, 3:46 PM

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From there, you can take the download file from our website, which is in #announcements

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And you should be set.

hybrid python Jul 4, 2023, 3:46 PM

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cool I appreciate the help - thanks!

hollow cloak Jul 4, 2023, 3:49 PM

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Lmk if you need any help.

modest mantle Jul 4, 2023, 3:49 PM

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it's hard to even access the GTM, and yeah I was changing the debounce settings, not the tolerances, the one in "keyboard"

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but anyway, I emailed support like you said, so thank you for the help 🙂

hybrid python Jul 4, 2023, 3:58 PM

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@hollow cloak worked great - thank you!

hollow cloak Jul 4, 2023, 3:59 PM

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hybrid python <@992796102187290716> worked great - thank you!

Wonderful! Can you share your experience on how you ended up with the wrong firmware? Is there anything we can further clarify to avoid others downloading the wrong firmware?

hybrid python Jul 4, 2023, 4:10 PM

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Sure! It was 100% user error - I was in a rush to update and accidentally clicked the CCLite link in the file in step 5 in the screenshot Mindblast3r posted earlier. I realized my mistake as I scrolled down and clicked on the DL button for the CC1 under it's image, but I think when I copied the file over, I accidentally used the first file I'd downloaded which was the CCLite file.

That being said, I know reading instructions is a basic thing, but might suggest putting the note for the CCLite file on a separate line and putting the CCLite in all caps, and/or changing the term "from the file below" to the "Download Updates section below" . It's not that it's unclear now, but this might make it even more obvious 🙂

hollow cloak Jul 4, 2023, 4:11 PM

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Thank you for the feedback!

peak knot Jul 5, 2023, 5:08 PM

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@hollow cloak I am having this issue too. Not having any luck. Verified 3.5mm connectors for controllers and USB-C are firmly connected. Connecting the dev mgr gives option for CCLITE and then it seems like it connects, but bootloader doesnt boot. :/

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I made the same error as the OP

hollow cloak Jul 5, 2023, 5:08 PM

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peak knot <@992796102187290716> I am having this issue too. Not having any luck. Verified ...

Follow the instructions here.
#cc-lite message

peak knot Jul 5, 2023, 5:33 PM

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hollow cloak Follow the instructions here. https://discord.com/channels/861730583092658206/9...

Worked like a charm.

#bootloader isn't opening