regal terrace
Hi,
I just got my charachorder, and it works perfectly when I connected it to my mac. However, I wanted to use it for work as well, and we use PCs at work. I am not sure whether this is just a security feature that we have at work, but when I plug in the charachorder, the mouse button works but no other keys are responsive. Any solutions to this?
short sorrel
That seems odd, but I agree it’s possible that it’s due to a security arrangement at work. Are thumb drives prohibited?
Also, is it a One or a Lite?
small plume
Oh, good call @short sorrel . I wonder if it is configured to only accept keyboard input from certain devices? Weird that the mouse would work though? Probably a CXO really really wanted to use their mouse and put up a stink.
short sorrel
If it’s a One, it registers as a dual use device. Keyboard and mouse at the same bus address. Dual use devices are one of the ways that exploits happen. The user thinks they are plugging in a mouse, for instance, and it also registers as a keyboard and injects keystrokes that work in some nefarious manner.
regal terrace
It is a cc1
I actually do not even see the keyboard on the device list…. But the mouse works lol
short sorrel
That’s almost certainly a security thing, but you can try to see if you can add the device through the devices pane of the hardware settings.
I’m curious, though. Laptop or desktop?
short sorrel
Is the environment secure?
Other people using aftermarket keyboards?
Are you connecting the CC1 in addition to your legacy keyboard, or is it the only hardware keyboard connected? (Including wireless keyboards)
My thinking is that it might be peripheral limited to one keyboard to prevent hardware keystroke injection. It’s actually pretty easy to code a processor with a USB male connector to connect as a keyboard and do all sorts of stuff. You would be amazed at what can actually be done that way, especially if you are familiar with the OS and software environment running on the Host PC.
I want to say it’s called a rubber ducky attack, but it’s been a very long time since these concepts mattered at my workplace.
regal terrace
I work at a hospital so I am guessing it is secured. I am using it along with the legacy keyboard and mouse. I'll try removing the legacy peripherals and see if it helps.
No one in my workplace that I know of is using outside jeyboards. But I have moved keyboards around from different rooms and it was fine.
short sorrel
Very secure, especially if it’s in a space that patients or visitors can access. They may be locked to a vendorID or Device ID. I could see that an emergent situation could require swapping a keyboard or mouse, just like swapping in a cardiac monitor or IV pump. They almost certainly will not permit any form USB storage, and when they start closing doors, it can be hard to stop. If the machine is for your use only during your shift, you might be able to trade some Starbucks for a little love from IT Support Services. If they have any questions about how it works or what it can and cannot do, etc, @ ping me or DM me.
small plume
I work at a hospital so I am guessing it is secured. I am using it along with th...
Hello HIPAA my old friend...
Yeah most definitely locked down. Depending on the severity of the HIPAA implementation at play (which should be pretty severe in a hospital) @short sorrel is absolutely correct. Technically, as written, HIPAA should include a removable media policy that likely prohibits most, if not all, USB devices that weren't explicitly authorized from use on the computer. Not to mention that those terminals are usually effectively thin clients into Epic (or whatever EMR system you all use) so it's generally easier to just shut all USB devices down except for the keyboard and mouse IT installs (and maybe a reader for your credentials, etc.).
regal terrace
Dang. Do you think I'd have better luck with the cc lite?
Also, one of the keys just came off of my cc1. I was able to attach it back, but I'm now worries about the durability of this thing
small plume
Almost certainly no. You might, but I think making nice with lT to figure out what the restrictions are is the way to go lol. Caltain got it right.
short sorrel
You likely won’t have success at all if you don’t see a variety of keyboards attached to machines. Sorry for that.
The keys are made to fit quite tightly, so sometimes the don’t get fully seated before they stop going on during assembly. Do several 3D presses following each with circles in each direction, and it should stay on forever. They are not intended to be removed, and the only known issue is the stem inside breaking from falls and the like. The gang replaced mine under warranty when that happened.
small plume
Also, one of the keys just came off of my cc1. I was able to attach it back, but...
Just give it a firm push, and if it comes off again or starts acting funky let Adan know.
short sorrel
Almost certainly no. You _might_, but I think making nice with lT to figure out ...
Had to happen sometime! Goooooooooooooooooal!