#NVME battery errors on brand new AFF ASA 250 and AFF C250

1 messages · Page 1 of 1 (latest)

cerulean coral
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Hi guys, today we deployed brand new out of the box aff asa 250 and c250 and during cluster setup from browser both arrays went down. After going back to storage room they both were on warning that nvme battery has no capacity or something. Press c to continue and confirm data loss. Ive seen something like battery has 0 cycles? Or smthn? Devices were shipped just few days ago. Unfortunately they didnt wanted to create cluster from web anymore but cluster setup create/join from cli worked. C250 didnt wanted to allow us login from browser - incorrect password error but it worked from cli. Password and login was ok worked through putty. After 20 minutes it finally allowed us to login from gui. We addresed sp and stopped work. How long it takes battery to charge? Ontap was 9.13.1.p2 and we wanted to update it but it is safe to do it or how much should we wait? How we can check if battery is ok?

bright kindle
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Hi there! You should update the BMC on there ASAP - there is a known issue with some revisions of the BMC firmware. An uncharged battery from factory is common

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but you should be able to setup on the same day

cerulean coral
bright kindle
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you want to be on BMC 15.11, which is only included in 9.14.1P4 at this time, but is compatible with all versions of ONTAP supported on that system

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so do it before the ONTAP upgrade

cerulean coral
cerulean coral
bright kindle
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I don’t believe it’s on the 2820. The one I thought was battery was to prevent premature failure of the BMC flash.. but at any rate, if there’s weirdness with batteries and the BMC is downrev, upgrade before further troubleshooting