#digital-svcs-help

1 messages · Page 1 of 1 (latest)

tired wind
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It was down some hours ago (together with kb.netapp.com)... It's back up again but now there are errors everywhere...

grafik.png
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Can't create cases because no systems are found.

modern marten
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@tired wind hmmm im trying to login now and its slooooow

grizzled flower
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Let me know if it's still a problem. @sleek wadi FYI

modern marten
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oh and i'm on internal netapp vpn atm

tired wind
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Smartsolve is also not loading....

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this no gud 😦

modern marten
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i think we have power issues at the RTP office

tired wind
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woopsie

grizzled flower
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James' team is working on it folks.

heavy hinge
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The Support Site (and other tools) should be stable now. BlobFearSweat

rain solstice
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I'm new to netapp devices, I have 2 NAJ-0801's connected the following way: HBA to Square on NAJ-0801(1) to Circle NAJ-0801(1) to Square NAJ-0801(2). I'm using it as a JBOD everything works and detects unless I put a drive in the first bay (bay0) of either NAJ-0801. If I do it preboot the HBA never initializes, and if I do it while in the OS it locks the server up. I can't find anything online and I am just wondering if anyone has ran into this. I've tried multiple disks, my next step would be a new HBA. All other 46 disks show up and are hot-swappable as well with no problem. Any help would be appreciated!

toxic night
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You are probably better off in r/homelab if you are using this in anyway other than with a proper controller.

elder beacon
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Good afternoon, someone can help me i have one error on 7 mode my storage is on version 8.1.4p1 FAS 2040
I can't access my storage via SSH or Oncommand system manager.
I already performed the steps: options httpd.access *
options httpd.admin.enable on
options httpd.admin.ssl.enable
and after running these commands I can't access my storage via SSH or oncommand.

heavy hinge
frank moth
cursive burrow
frank moth
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Hi Ross, Yes I have technical problems, but I can't create a case because when I log in it doesn't recognize me or my products.

cursive burrow
frank moth
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Thanks Ross, I just sent it

naive sun
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Has NetApp come out with support with the new LTO 9 tape drives? I am currently running a FAS-2750 with ontap 9.10 .1P10.

formal meteor
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I see LTO9 in the IMT -

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naive sun
toxic night
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I haven’t done tape in such a long time, is the tape configuration file still a thing you need to update?

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I’m going to assume that’s all in the ONTAP release now.

tired wind
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But it also says:
If the tape device configuration file is already built into ONTAP, the configuration File for that drive will not be used, and a warning is generated. For a list of supported or built-in tape drives, go to http://mysupport.netapp.com/matrix/. Remove configuration files from /mroot/etc/tape_config that show native support in the ONTAP version installed on your storage system.

bleak patio
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Newbie to this group... qq home lab question. Any advice on setting up a netapp device for home lab use? I've did a very very brief search on ebay etc but not sure about specifics or licensing. THanks in advance!

formal meteor
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Be weary buying off eBay. The licensing is not transferable. So if you bought a system. Didn’t have keys. You couldn’t call netapp and get them.

modern marten
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ya the grey market would be "better" for that but if you just wanna learn you could get OTS or a vSIM way cheaper than buying a physical system

bleak patio
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Appreciate the recommendation(s)

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Yea I'm seriously new 🙂 didn't know there was a vSIM. Worked with Netapp in 2010...that was the last time.

naive sun
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Hey Y'all,

Trying to upload a tape config file to an isolated NetApp/Network.

I have to file on the network and my local workstation.

The only command I can find is

Storage tape config-file get -url

I've tried multiple different syntax to include below.

Storage tape config-file get -url file://nas1/filepath.../filename.TCF
Http://nas1.fqdn/filepath.../filename.TCF

ancient yacht
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Hey @naive sun throw this in a post in the #1062049169520476220 forum. This channel is for general support around discord and our various support sites and services.

neat vapor
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Hi everyone.

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Trying to find the inconsistent file snapshot copies

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is this command tells me the snapshot copies available?

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snap list -f <file name>

cursive burrow
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Hi @neat vapor I suggest you ask your question in the #1062049169520476220 forum channel. That would be a more accurate place for your query.

neat vapor
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thanks

coarse river
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Nice to meet y'all!

I was recently given an FAS-3240 and a DS4243 shelf, and I'm trying to wrap my head around setting them up.

They have been used before, so I would like to restore these to factory defaults, if there is a way.

I've seen some guides online that said I would have to wire them in a specific way, but I don't see anything regarding just the FAS-3240 and DS4243 shelf.

I guess my questions are:

  1. How do I wire these units together/set them up?
  2. How would I go about factory restoring them?

Any help is appreciated, Thank you :)

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these are the units in question (above: DS4243 Below: FAS-3240)

image.png
cursive burrow
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Hey, welcome to the NetApp Community Discord. So your post may have been better in the #1062049107096633454 given its a hardware related query for a FAS 3240. With that being said, you may get better help from folks over at the /r/homelab subreddit as this Discord is primarily intended for active customers/partners with supported NetApp systems.

The FAS3240 stopped being solid in Nov 2013, and was end of support in Dec 2018.

If the current controller is still configured and has a license on it, then you can still use it, but if you wipe it or factory reset it, you would likely lose the license, and it's not something you would be able to get access to again (requires active entitlement to get a license). There is likely 3rd party sites which might have information on how to cable it up.

The disk shelves can be used on their own as a JBOD configuration, but again /r/homelab would have more info on how to do that.

coarse river
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Will do, thanks for the help!

storm shell
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Good morning! I'm trying to find a contact that can assist with a NetApp/Certmetrics problem. I recently passed a certification exam and I'm trying to register with Certmetrics to tie the cert to a partner. Unfortunately, every time I try to register, the e-mail appears to contain an invalid token ID.

formal meteor
storm shell
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Thanks, I'll start there!

rich linden
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добрый вечер

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есть русская поддержка ?

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?

heavy hinge
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Hi! English is the primary language in this Discord

rich linden
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how to add a new node to an existing cluster?

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physically, I have already connected everything, it remains to change the IP address on the new node and add it to the existing cluster

heavy hinge
uneven tusk
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Hello guys...
I have CIFS share with block inheritance NTFS ...
is there any way to cahnge it via CLI with NetApps admin user ?

ancient yacht
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Hey Crit, this is our general support for Discord and other websites. Post your question in the #1062049169520476220 forum, please.

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And welcome to the community!

tired wind
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Is the FieldPortal down atm?

grafik.png
heavy hinge
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Yes. The team is aware and are working on it. I’ll keep a watch for the internal ticket to be updated.

formal meteor
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just worked for me @tired wind

heavy hinge
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The ticket was updated about 8 minutes ago to show that the issue is resolved.

elder marlin
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anyone remembers where to find historic autosupport-data on the aiq/mysupport site?

tired wind
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How historic do you want it?

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AIQ has three months of ASUPs I think, if you're talking about the raw ASUPs

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with SmartSolve you should be able to go back two years

elder marlin
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three months would be ok

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and yes, raw asup is what i am after

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but the "oldschool" stuff is well hidden haha

cursive burrow
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@elder marlin If you login to our Digital Advisor tool (aiq.netapp.com) then look up a specific cluster or node, then you should be able to access the AutoSupport option on the left menu.

elder marlin
cursive burrow
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Yup makes sense, any nodes that are 30 days past expiry date will stop showing up in Digital Advisor.

elder marlin
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our cluster is in a weird condition at the moment, some nodes dropped out, others are supported. everything to make the life of a toasteradmin more interesting.

ancient yacht
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@astral thorn

Hello everyone, I am looking for in-person Netapp training for my system admins. Any particular opportunities to show setuping a NetApp stack especially concerning backup solutions for it? I did review the available courses on the NetApp site but it seems to be focused on particular sole aspects. Any references would be much appreciated. The class has to be in the US.

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Moving you down here. We have several folks in here from Learning Svcs that can assist.

astral thorn
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Thank you Nick

formal meteor
astral thorn
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Thank you, unfortunately only Europe location options from that particular company.

formal meteor
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huh. I didn't notice that (change). Let me ask the NLS folks monday to see what others are US. - looks like us training was moved in house.

cunning jacinth
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When NCDA certification expires, must one take NS0-003 and NS0-162? Or just NS0-162?

last quarry
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the NCTA expires separately. So if only your NCDA has expired, you just need to re-take that one. I think the only ones that auto-refresh others are the NCIE ones, those refresh the NCDA

formal meteor
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Correct. The NCIE (San or DP) will refresh the NCDA. The NCTA is separate.

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Is your NCTA a partner requirement?

cunning jacinth
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My NCTA expired a month before my NCDA (since it was taken first).

severe locust
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Can you please confirm is this CVE-2023-38408 affected NA BOX : 3.3 (2023-07-25) Version ?

heavy hinge
ocean bone
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Bit of a heads up - we are having some technical issues with our support site

pastel meteor
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ah ok, good to know; i've been trying to login for about 2 hours now 🙂

heavy hinge
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Learning now it’s a bit more widespread than just the support site. It’s being worked on priority with plenty of attention.

heavy hinge
pastel meteor
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Hello, anyone had this issue with fusion?

I cannot import from AIQ one netapp cluster but others work fine.
The covered green lines in the image are serial numbers; some of them are no longer part of said cluster.

image.png
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The resolve error button only gives me the option to remove from project

tired wind
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I guess Fusion will fetch the latest weekly ASUPs for a cluster so if you add SNs of nodes which are decommissioned that's shouldn't work.

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Or does it happen when you add it with the cluster name?

pastel meteor
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I've tried both using the cluster name and serial with the same results

tired wind
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Are ASUPs uptodate?

pastel meteor
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yep; autosupport history shows sent-successful and I can see the asups in activeiq

formal meteor
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Just did a test on a random cluster. and all good. I'll second check your ASUP history.

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you can also just check the cluster in AIQDA and see the ASUP history.

tired wind
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What models are these?

pastel meteor
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So looking at this it looks like digital advisor thinks previous nodes are still part of the cluster.
Older fas2650 pair and affa700 heads we swapped out for a900's

pastel meteor
pastel meteor
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I'm probably the only one in the world using this but the template virtual machine in the "Deploy and Protect Microsoft Hyper-V with NetApp ONTAP" does not exist. (Unless something went wrong when spinning up the lab)

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This is the Lab on Demand; forgot to mention that

echo cloak
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Do you have a location in the lab guide where the machine is mentioned? I can get the team to look into it.

echo cloak
pastel meteor
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Ah I missed that; might be it I'll check it out

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thanks!

pastel meteor
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It might have been some jank related to the screen updating; once I move the folder window the contents appeared

pastel meteor
ancient yacht
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@fathom minnow is this something we can get updated?

last quarry
pastel meteor
pastel meteor
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Is there a way for me to see older autosupport for a cluster that is still running; but not have a support contract anymore?
Cant seem to "find" it in activeiq

ebon citrus
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Depends on how old it is I believe, they are auto deleted after a while, not sure what the time frame is but at one point it was like 13 months or something

tired wind
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Do you have access to Smartsolve?

nimble shale
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Hello, can anyone help this?

IMG-20250131-WA0083.jpg IMG-20250131-WA0084.jpg
ebon citrus
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what are you needing help with exactly

last quarry
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If you mean the "power is on" message, as the message states it will take a bit until the power status is updated. Try the command again and it should show the system is powered off.
If you need help powering it back on, a simple "system power on" should be all you need.
What system/model is that ?

heavy hinge
last quarry
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Is there an API for PartnerHub that we partners can access? If so, where can I find documentation about it?

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like for searching things or getting metadata and data out of it?

heavy hinge
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Doubtful, but let me ask.

slender tinsel
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Are Asup create case automation?
My subscription included case automation feature but when I test unplug disk and some port, it doesnt create any case even still received message on AIQ.

kind junco
last quarry
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So... IMT has been migrated? What is CloudOne? Did I just not get the memo? 😄

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trim rain
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I have that information bar as well but the rest of the site is as usual below it.
Is that not loading for you?

last quarry
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no, I only get that bar, nothing else

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I tried clearing cookies already but that didn't help

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but thanks for the hint, it seems an overzealous uBlock was to blame in my case. Disabling ad blocking has fixed it

heavy hinge
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CloudOne is the datacenter for NetApp-hosted applications. I think they should make that email address a little smaller in the info bar though 😆

heavy hinge
last quarry
last quarry
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HWU seems to be broken again. This error pops up as soon as you select a product

image.png
heavy hinge
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Whoops. I'll message them now

last quarry
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it's probably something related to cookies. My coworker got it to work by clearing cookies, but for me it still doesn't work (although it works in an incognito tab)

heavy hinge
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It's working for me too

ebon citrus
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XCP license site appears to be dead again

heavy hinge
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Just dies after logging in? yeahhh let me message them

ebon citrus
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504 gateway time-out

heavy hinge
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I see the same issue. Already messaged them 🙂

ebon citrus
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site still seems to be down

heavy hinge
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Ouch. I just messaged again

tired wind
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Where can I report issues with SmartSolve? The feedback links don't work for NetApp partners.

heavy hinge
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I think you can open a non-technical support ticket on the support site and report it there. If you want to send me some of the info, I’ll look into it as well.

tired wind
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Thanks I will try

cloud linden
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So question as I am feeling rather stupid right now. Is there an issue with ova downloads for NABox?

heavy hinge
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I guess you're getting the same 502 error I just did when testing?

cloud linden
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Yep

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All across the board. :/

tranquil loom
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Let me check

heavy hinge
ebon citrus
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how many people seriously send any of these scammers messages.. really

heavy hinge
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I’d make fun of them if they did

odd yarrow
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Trying to open a case on MySupport for an issue with the SMI-S Provider and there is no case category that includes SMI-S as an option, as can be seen here: https://mysupport.netapp.com/site/info/case-categories

So what category do I use? I don't want to get bounced between 13 different techs doing the "Not My Department" dance...

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amusingly it seems the problem I've run into may be because the batch file used to manage SMI-S Provider is... broken in modern windows

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imagine that

ebon citrus
odd yarrow
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I'm "CharlesCPC" - That's my thread from last year. SMI-S Provider was brought back to life in April this year (as seen by the post from nirajj) - but it doesn't say anything other than "Here's the updated documentation and here's the download link"

heavy hinge
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That may need to be a non-tech case on the support site, @odd yarrow

https://mysupport.netapp.com/site/help

Make sure you’re logged in before you do it, and send me your case number if you feel stuck anywhere. I’ll go chase it down for you.

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@lethal bramble have you seen anything like this?

lethal bramble
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Yeah. Unfortunately there are a few products that you need basically “best guess” for a category selection. Definitely do not make a non tech case when it clearly is.

I suspect the best bet might be the virtualization group. Type in “virt” to the category selection box and start there

hollow vector
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nevermind. i just saw the page with what you see.
FAS > OnCommand > Active IQ Unified Manager will get it to us and we'll correct it on our side for the tech case.

heavy hinge
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Thanks Dawn!

ebon citrus
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so.. just started a new job, company is heavy in netapp (yay me) and I need to get my account setup for access, but my manager/etc literally went on vacation the day I started and wont be back for 10 days.
What do i need to get my account tied to everything so i can start updating/etc
Cause some of these are way past due for an update... ONTAP 8.3.1 for crying out loud, esh

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yea, this thing has 860 drives attached to a 4node cluster and lots of them are 'broken'

heavy hinge
ebon citrus
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trying, but it's asking for site info and other stuff I dont currently have access to

heavy hinge
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It should just be address info and a serial number (hopefully with an active contract)? I forget what all happens on those next few pages

ebon citrus
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there are active contracts, but the company has several different names/addresses. i'll try pulling a serial number up

heavy hinge
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We know you... DM me one if there's something I might can look up to get you moving along sooner

ebon citrus
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lol, what? you know me.. hows that possible 😄

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im sure i have a file there somewhere

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and i'm the 'oh crap, him again' list

heavy hinge
ebon citrus
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thanks, account is there, just waiting for everything to kick in

heavy hinge
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I'll see if I can push it along

lethal bramble