#Wrong Realm loading after accidentally hitting the "Rest Portal" button (DID NOT HIT RESET REALM)

15 messages · Page 1 of 1 (latest)

vast olive
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Possible Dev help?
Logged on as usual and accessed my portal I have had statically set up for weeks for my Farming Medium Forest Herb Realm. Accidentally tapped the [Reset Portal] button... quickly realized my errors, tossed Forest and Herb cards in, portal pops open, hop in...
.
Suddenly I am in a friend's Farm realm (Med forest Herb Realm that I did not create).
Last time I was in the zone was when we had the massive server errors, and we received the 1,500 T3 Essence.
Shocked, I checked all the other difficulties and nothing. Went back to Medium and alas, it is still my RL friends Realm/Farm.
.
I am reaching out for any semblance of help. I had hundreds of each seed, every farmable produce for testing, 500 Vegetable medley, hundreds of T4 and T5 Fibers from all three zones with hundreds of seeds for each. I have probably spent 20 hours just in that little farmstead testing and revising...
.
Is there anything a Dev can do to help?

(also posted in Bug Section)

analog pier
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Are you playing with other people?

I have three other people playing in "my" game. If they want portals to the realms we have byuilt together I have to make the portals.

sweet frost
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Wow that sounds like a rough loss. Do you have estate address cards? Could use one to try to recover.

eternal magnet
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This is a huge problem that no dialog is opened here with: "are you really sure you want to reset this realm!" Allowing this function without a confirmation prompt is grossly negligent, because the consequences are immense! I'm sorry for what happened to you.

tame tree
vast olive
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Submitted.
Thanks for taking a look... was rather heartbroken last night.

tame tree
vast olive
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1 friend hopped in once or twice to check out my setup.
Didn't spend a lot of time in there.

tame tree
vast olive
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Question.
If I created an estate card for that Forest Herb Realm, how can I differentiate from any others I might have?

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(logging in to test right now)

tame tree
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Double checking with the team!

vast olive
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Thank you so much, i truly appreciate all the help!

tame tree
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There's some other updates the team is working on (additional warnings), so hopefully this is harder to do in future ❤️

vast olive
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YAY!!! Thanks so much for your help!!! You and your team are AMAZING!!!