Wrong Realm loading after accidentally hitting the "Rest Portal" button (DID NOT HIT RESET REALM) | Nightingale Official | Page 1

vast olive May 8, 2024, 12:31 AM

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Possible Dev help?
Logged on as usual and accessed my portal I have had statically set up for weeks for my Farming Medium Forest Herb Realm. Accidentally tapped the [Reset Portal] button... quickly realized my errors, tossed Forest and Herb cards in, portal pops open, hop in...
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Suddenly I am in a friend's Farm realm (Med forest Herb Realm that I did not create).
Last time I was in the zone was when we had the massive server errors, and we received the 1,500 T3 Essence.
Shocked, I checked all the other difficulties and nothing. Went back to Medium and alas, it is still my RL friends Realm/Farm.
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I am reaching out for any semblance of help. I had hundreds of each seed, every farmable produce for testing, 500 Vegetable medley, hundreds of T4 and T5 Fibers from all three zones with hundreds of seeds for each. I have probably spent 20 hours just in that little farmstead testing and revising...
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Is there anything a Dev can do to help?

(also posted in Bug Section)

analog pier May 8, 2024, 3:19 AM

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Are you playing with other people?

I have three other people playing in "my" game. If they want portals to the realms we have byuilt together I have to make the portals.

sweet frost May 8, 2024, 3:24 AM

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Wow that sounds like a rough loss. Do you have estate address cards? Could use one to try to recover.

eternal magnet May 8, 2024, 6:39 AM

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This is a huge problem that no dialog is opened here with: "are you really sure you want to reset this realm!" Allowing this function without a confirmation prompt is grossly negligent, because the consequences are immense! I'm sorry for what happened to you.

tame tree May 8, 2024, 4:30 PM

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vast olive Possible Dev help? Logged on as usual and accessed my portal I have had statical...

Can you please sned your player logs as a support ticket?
https://inflexiongames.zendesk.com/hc/en-us/articles/22779159531547-How-do-I-get-my-player-logs
^ These are the instructions on how to get your player logs and you can submit a ticket via the "Submit a request" in the top right.
We'll see if there's anything that can be done

vast olive May 8, 2024, 4:36 PM

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Submitted.
Thanks for taking a look... was rather heartbroken last night.

tame tree May 8, 2024, 9:00 PM

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vast olive Submitted. Thanks for taking a look... was rather heartbroken last night.

Question for you as we look into this, the Realm that you lost, did anyone else ever go there or was it just you in there?

vast olive May 8, 2024, 9:01 PM

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1 friend hopped in once or twice to check out my setup.
Didn't spend a lot of time in there.

tame tree May 9, 2024, 8:26 PM

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vast olive 1 friend hopped in once or twice to check out my setup. Didn't spend a lot of ti...

I have heard from a team member they have set your log-in point to hopefully be your lost Realm! If you log-in and it's the Realm you wanted to keep, I'd recommend making an Estate Card or two while there and keeping that on you so you can always return

vast olive May 9, 2024, 8:28 PM

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Question.
If I created an estate card for that Forest Herb Realm, how can I differentiate from any others I might have?

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(logging in to test right now)

tame tree May 9, 2024, 8:33 PM

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Double checking with the team!

vast olive May 9, 2024, 8:33 PM

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Thank you so much, i truly appreciate all the help!

tame tree May 9, 2024, 8:38 PM

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There's some other updates the team is working on (additional warnings), so hopefully this is harder to do in future ❤️

vast olive May 9, 2024, 9:39 PM

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YAY!!! Thanks so much for your help!!! You and your team are AMAZING!!!

#Wrong Realm loading after accidentally hitting the "Rest Portal" button (DID NOT HIT RESET REALM)