base disappeared

[hazy skiff]

help you? with what?

[cyan idol]

Transferring to OC Servers

its a ball-ache lmao

[hazy skiff]

AP vs OC = ?

[cyan idol]

Better connection for me, im based in Melb and started playing before OC servers were out, had to get someone on OC to help me transfer from AP to OC

[hazy skiff]

ahhhhh, i see i see

[cyan idol]

@tacit forge Are we able to log into our characters yet or should we wait for you to notify us that the rollbacks are done

[lusty idol]

@tacit forge Hey there! I’m having an issue where all of the walls and foundations in my base disappeared, but the decorations and chests are still there. I can still walk through the house as if the entities are there, but if I pass through a wall it teleports me back. I’m a little unclear on whether that’s included in the fix being deployed today, do you have any insight into that?

[hazy skiff]

wait

[tacit forge]

If you haven't logged in after patch, try that. If the realm still needs a rollback then please resub on the form

[tacit forge]

That's a diff issue we're tracking - I believe is this one? https://playnightingale.sleekplan.app/feedback/141952/
Usually it does pop in but sometimes takes longer. In some cases needs logout & back. But not this issue.

[cyan idol]

I logged in after patch, respite was still missing, i submitted the form again 5mins ago

[tame steppe]

Same for us bud

[lusty idol]

Thank you! Do you still need logs? I can grab them and submit a ticket if so

[tacit forge]

Hi all, we just did a rollback - should have caught anyone that submitted since the patch until now. There were a couple instances where the realm was still running so we'll need to catch those next time.

[tacit forge]

Yes please, always good to get those

[lusty idol]

Heard, chef 🫡

[mortal scaffold]

Ty! Will check and post a update

[cyan idol]

Waiting for server now, fingers crossed 🥹

[errant hamlet]

same

[plain wasp]

Unsuccessful.

[errant hamlet]

no rollback still 😦

[hazy skiff]

Just logged in to check. I did not receive a rollback, unless the rollback was for like a week or something and just left my realm empty

[safe pumice]

trying to get on that char had the issue keep getting network error

[tame steppe]

So do we need to put in the request again if there is no change still? We lost ours Early EST this morning. submitted then. Resubmitted as asked in here when told to check.

[lyric furnace]

My rollback brought back my realm but I lost hundreds of mats farmed up over the last week or so.

[shy geode]

No roll back for me too.

[mortal scaffold]

After submitting a report after patch droped, nothing has changed :p no base

[plain wasp]

Yup

[cyan idol]

Jesus the rollback was huge, like all the way back to my starter base

[safe pumice]

nope no change

and going on 30+ hours sence i put in the first request

[plain wasp]

geez, my condolences

[safe pumice]

so i guess they didn't get everyone that out a request in after the update

[frosty sparrow]

im getting some disk write error and the update isnt downloading....help?

[pearl topaz]

Also didn't get rolled back, I submitted a new ticket about 5 mins after the servers came back up. Wasn't logged in since submitting the form.

[safe pumice]

shouldn;t have said should have if don't know really.. so 2 days can't play my main char to progress

[tacit forge]

will take a look on why some of these are not updating - @errant hamlet @hazy skiff and @safe pumice could I ask you to dm me the character id, and will need a bit of time to dig more into why yours aren't updating. Hopefully one of those will give us the answer & can then be applied to ev else in same case

[hazy skiff]

yeah for sure

[fringe mica]

I know you've got some fast typers at inflexion, but man

[tacit forge]

@cyan idol sorry, for longer rollback (more than 24h) we'll need to follow up again to see why that is

[shy geode]

First roll back -> The base had a week of roll back
Second roll back -> Nothing ... Loose all

[cyan idol]

Im just going to cop it and start again, i want to play the game lmao and dunno if i can wait for another roll back🥹

[hazy skiff]

Oh actually I can't DM because of your privacy settings

[lyric furnace]

Rolled me back to just after I killed Jana the first time. back to around the 28th.

[safe pumice]

@tacit forge .. i will DM if you like

[main perch]

How long does it take to get a realm restore? My inventory is full and im out of things to do..

[errant hamlet]

sent you a friend request, my DM didn't go through because we weren't friends already

[plain wasp]

@tacit forge I didn't get any rollback. Just a plain, brand new realm; I can tell due to the Portal/Essence Traders being in the wrong place on the map.

[hazy skiff]

You can't be logged into your character for a restore to work

[plain wasp]

Oughtta kick those being restored prior to.

[main perch]

Fine and well but your answer doesnt give a time frame.

[hazy skiff]

they have stated multiple times to be logged out / that one of the few reasons a restore didnt work was because that acc was logged in.

[feral briar]

@tacit forge looks like the rollback worked for my realm. it looks like friday ish maybe

[hazy skiff]

Time frame doesn't matter if a restore physically can't happen because you're logged in. 1 problem at a time

But to actually answer the question, it seems they're pretty quick about the restores. Maybe an hour or two?

[feral briar]

just to clarify, your character can be logged in, just not in the realm you are trying to get restored

[main perch]

I wasnt asking if it worked when logged in. I was asking for a time frame...Please don't try to derail conversations with impertinent information.

[modest patio]

Nope still not in my respite realm

[feral briar]

@main perch I put my request right after maintenance and it went to the batch they did and is now complete, but its more a question of when they will do next batch

[hazy skiff]

If that's what you consider attempting to be helpful, then sure.

[modest patio]

I put my request in at 5pm today and it is still not fixed. Game was not open

[hazy skiff]

Ah, okay, that makes sense thanks.

[main perch]

No, I do not consider your response helpful.

[pearl topaz]

Lets keep it on topic, critical info time with active dev :p

[hazy skiff]

I wasn't asking what you actually considered it, I was making a statement.

fingers crossed 🤞

[modest patio]

Any idea why mine didnt get rolled back? I logged off and submitted a request at 5pm when it teleported me to the wrong respite...

[feral briar]

I have placed new cairn too just to be safe 🙂 the respite now show in the right place, gingers crossed

[pearl topaz]

Dev is looking into why the rollback hasnt applied to some of us currently

[main perch]

Awesome. Mine didnt roll back either

[hazy skiff]

How long have you been playing? My thought is that maybe the rollback pushed us back to before we actually had a base setup.

[tame steppe]

Then why did Fernando say being logged in at the watch would not only be ok, but possibly helpful?

[pearl topaz]

About 150 hours on this character, I'm at the same non cairned respite i was taken too this afternoon

[mystic star]

@tacit forge Realm still not restored for me

[hazy skiff]

Good point. That was after this most recent update, right?

[tame steppe]

true

[safe pumice]

what i'm think if they only did 24 hour roll back it wouldn't have gone back far enough..so we would still see how it looked after teh glitch.. roll back 48 hours pass the time when it started to glitch

[tame steppe]

7:08 EST was when it came through

Possible he meant to say on ANOTHER character?

[hazy skiff]

I don't know the games coding well enough to say anything for certain. I would propose that if it's an issue between the server and client connection, as it seems it might be given the info we have, that we shouldn't need to be rolled back a week or something more than a day or two.

[pearl topaz]

Yep true, I think its always been an active realm cant be rolled back but asking to stay logged out too was probably more cautious advice from yesterday when they had less knowledge of the issue

[hazy skiff]

Yeah that definitely makes sense.

[tame steppe]

I would be happy to have it only roll back to Last evening if we could... we seemed good and solid, this is our first REAL issue we've hit. happy as a clam. just would really like our mats back... lol

[pearl topaz]

quick question to those who havent been rolled back, did you lose your base twice?

[tame steppe]

we can be patient. or roll vaults for essence... just want to do what we can to progress the game.

[surreal snow]

twice

[tame steppe]

just once here

[pearl topaz]

just wondering if its rolled back 24 hours to when we first lost our bases

[tame steppe]

it's a fair question

[mystic star]

Not I. Lost it Sometime between Fri nite/Sat morning 3am-ish EST when I logged off for the night, and 2pm Sat afternoon when I tried to log back in. Did the first report about 10 minutes after the form went up, then the second report again today right after the maintenance. Never got it back.

[surreal snow]

roll back yesterday worked. logged in today before patch. and just befpore patch: base gone again. now waitig for the second rollback

[main perch]

No this is my first time losing my respite realm. I lot both base and realm. and some random respite spot that is set for some reason.

[slender vortex]

I got my Respite realm back !

[pearl topaz]

Yeah I just checked ingame as I built a little base next to world portal last night, its not the same realm so that theory is a dud. It just hasn't been rolled back at all.

[slender vortex]

https://tenor.com/view/futterwaken-alice-in-wonderland-gif-24592300

[hazy skiff]

Technically, yes. I don't think it was the same issue. But about 7 hours into playing, ALL of my data was wiped, character and all.

[manic glen]

are new people losing their realm since the update?

[pearl topaz]

Thats sounds like a completely different (scary) issue, my character has been fine throughout it all

[tame steppe]

i think we are still waiting to see

[tacit forge]

@cyan idol or if someone on atm that had a rollback which went more than the 24h (id. 7d), could you friend/dm me, would like to dig into that

[manic glen]

i got a network error first time trying. waiting and will try again

[cyan idol]

Added x

[feral briar]

my character was also unaffected by the realm issue

[hazy skiff]

Apparently that was a 1/1 issue, just for me xD
I mean at least it happened early on.

[shy geode]

added

[modest patio]

ive been playing since the day of release

@tacit forge Do I need to submit another request since I didnt get my respite realm back?

[manic glen]

Ummm I have 2 identical npcs. one as recruited with inventory and a second - identical gear - who is recruitable

[nocturne patio]

Happened to me ~8 hours ago (Which is 0300 in AEST, so I raised a form and went to bed,)
Occurred after respiting home from my co-op buddies place, just after doing a few Apex Vaults after unlocking the Watch. When I portalled home I was sent to default spawn point - POIs had reset, all my buildings were gone. Form has been submitted.

[south helm]

@tacit forge added. My realm seems to have been reset to about a week ago.

[tacit forge]

Thanks all, have a few realms to check already & will let you know what we find

[fringe mica]

Has anyone lost their bases AFTER the recent patch?

[modest patio]

Can someone just let me know if I need to resubmit my form since the realm didnt get fixed?

[fringe mica]

Resubmit

[digital ivy]

@tacit forge hello there if i have submitted a form more than 24 hours ago & not received a response > should i resubmit? 💛

[surreal snow]

yes

[mortal pawn]

If I had a realm disappear that was not an abayance nor had a cairn that I’d been using for farming, is there a different thread to capture these?

[strange aspen]

Hi all, just wanted to add to messaging from other Inflexion folks. We can't thank you enough for your patience through this situation. As you might have seen, there were quite a few devs working all weekend to understand what's going on and prepare mitigations and solutions for affected players. We're all sorry this has happened and we'll continue working to ensure everyone gets their realms back and this doesn't happen again.

[errant hamlet]

tbh it sucks to go through this, but you guys have been fantastic. And to be doing this all weekend too.... Job well done.

[strange aspen]

Heh thanks, that's very kind of you to say

[main perch]

I cant speak for anyone else, but I truly appreciate all the extra effort, especially on a weekend that you guys are working on this to get things fixed. Outstanding.

[remote prairie]

One thing I'd love to see someday is a docuseries or something on how the servers work, technology used,etc. As an Infrastructure guy I'm always curious what companies use and how they scale these things (you know short of just paying more and more money to the AWS's of the world. How the realms work reminds me of a kubernetes type setup where after a set time of the realm being idle, it powers down and then when you are loading a realm it then spins up a new instance....

[civic lodge]

You guys are amazing. This game is fantastic, and to see you all working so passionately is just awe inspiring. Thank you for everything.

[feral briar]

I think the reason some folks are upset is because despite early alfa the game is way too addicting and satisfying? 🙂 but yeah, thankful for the thankless job you guys had this weekend 🙂

[frail laurel]

if you're thankful, then can you really call it thankless? :)

[feral briar]

brain not compute logic, insert cookie to process

[frail laurel]

lol

[remote prairie]

thats the problem with Early access naming...people think its a released product. I would rather they go back to actually just calling it a beta...although even then people are stupid and get upset when things go to hell....

[feral briar]

Cookie accepted, processing response..... the answer to your question is.........

42

[frail laurel]

I'm satisfied with that. well worth the cookie, and then some.

[nocturne patio]

I lost mine approx 8 hours ago.

[solar river]

Heya weekend warriors. I just tried to log back in for the first time since the downtime. I keep getting a network error.

[solar river]

I guess a new issue is better than the old issue 😉

[remote prairie]

well crap...logged in after patch....our shared homeworld is gone it seems

I didn't lose it previously...only after this patch methinks....

[manic glen]

@young jungle so when I logged in I have 2 identical recruits. the one that's recruitable won't leave my base. what should I do with her?

[light summit]

So I had my realm reset and now I lost my companion...

[dark marlin]

@manic glen That had happend to me in a previous occasion. Honestly, what had happened for me is that the items withen them duped, and when I recruited the other, the duplicate would despawn and drop a box with their items. I then kept the one I had switched to and eventually unrecruited it, it also despawned - dropping its items in the process as well inside a box. I thought the recruit was gone forever but she was back at the realm she originated from (I assume as a new version with a new inventory, but exact copy in name and looks). I've just avoided unrecruiting from here-on whenever I'm somewhere the recruit doesn't originate from, otherwise they despawn

[ebon narwhal]

same thing happened to me i would leave it till the next update its a glitch

[hazy charm]

I already sent you a request friend, my base seems to have gone back 1 week

[dark marlin]

It's been a thing for a while, just don't unrecruit them unfortunately, unless it's like the recruit from your home realm, you can find them again by the portal for some reason

well, for all you can, just that the home realm one is easier to access consistently if you need to unrecruit them for whatever reason

[tacit forge]

Hi all, the team is wrapping up for tonight & we'll resume again tomorrow - thank you again for your patience.

We were able to manually investigate a few cases of why previous requested realms did not update, as well as realms rolling back a week instead of the previous day, and we'll be working on a solve for that in our upcoming batch updates once back in office tomorrow.

Meanwhile, please continue to submit if you have an abeyance realm that needs to be rolled back so we can include you in those rollouts.

[ebon narwhal]

is the NA east coast server still messed up my realm is on that and its not showing up

[unborn mantle]

@tacit forge I sent logs first thing this morning as requested. Sent form also. still nothing

[remote prairie]

methinks the patching a few hours ago broke more of us....our shared realm just went poof for 3 of us....

and its been fine all this time until after this patching.
Interestingly....2 of us logged into our characters and both ended up in the same new realm....so it didn't create us each a new realm...

[light summit]

my realm reset fine but now my companion is missing

[manic glen]

I actually think this may be a recruit I started with but dismissed her for the current one. The old one showed up last night with no gear or anything but I left her at her original site. Thanks

[dark marlin]

alright!

[pearl topaz]

Do we need to submit another request if we submitted one just after tonights patch but still didn't have our realms restored?

[rustic lichen]

So if our base was rolled back a week, should we still not play that character until further notice? I'm afraid to say that it could be a blessing in disguise, but I don't want to continue further on that character until I know it's going to be stable.

[lime turret]

Resubmitted, Checked after patch, I also had other check Via gates and my realm seems to still be broken. 😭

[young jungle]

Hopefully tomorrow ❤️ We got your back till then

[ebon narwhal]

same

[lime turret]

Would not be a huge issue but 3 other friend built @ my realm so a total of 4 players have lost all banked items and gear as my realm was our bank, We have a portal nexus that was unefected and a Farm world that was also unaffected by my personal Abeyance was the Bank and housing for us. Hopefully they are able to fix the issiues for us in the next wave.

[wheat hazel]

I hope so cause im still without my home 😦

[verbal oxide]

Welp. Guess I have to wait for the rollback

[main perch]

This is what happened to me. I have a shared realm and after patch, once we went to watch and back to respite is when it broke.

[remote prairie]

I had my brother submit restore request since he was technically the owner of the realm..will see tomorrow if it's back. If not...will juat do it again..no biggy

[modest patio]

yeah i resubmitted again... I really dont want to start over but I guess I can... will they restore the twitch drops?

[frail harbor]

only the abayence realm is getting reset, not your character (as far as i know)

but they need the character data so they know which realm to restore

[safe pumice]

well no.. my freind lost stuff i crafted from them as in gear

gave back what gear she had on at where the roll back was

and some how i got old starter gear my npc hadin my inventory

[nocturne patio]

My realm was restored, but more than 24 hours, I think.
Although I had played a lot in that 24hrs.

[nocturne patio]

I think mine was more than 24hr, but I can't actually tell; I did do a LOT in that 24hr; Its ok either way, but I wanted to share the deets if it helps.

[deep thunder]

for those who submitted, got rolled back a week, can we opt out of an additional review? midway through rebuilding anyways so it's fine

[mortal scaffold]

Im wondering if i do the same. I never got my base vanishing fixed from submitting multiple times as well. Might just Reset Realm and build on a new seed

[calm plaza]

I hope I am able to get mine back, I had 300 hours of hoarding/adventuring around mats, esp all the jana kill mats or things like cotton that can only be found by running around and picking them up rarely. Rebuilding all of that back would suck, but if there's no way to get it back I'll still play. Its a good game and its early access. The team seems pretty dedicated to working on fixes and it seems like they have a lot of love for this project.

[deep thunder]

yah, we had just gotten to the Watch and built about half the benches and we were rolled back to simple with a base that we had rebuilt twice ago, but it's nothing crazy for us, understand if you lost a weeks worth after being at that level or beyond

[calm plaza]

I got to the watch 2 weeks ago if my achievements are correct, my base was built to be more efficient for the time being, I was making/storing stuff so I could make something really special (apparently ceramic takes awhile :P) if I get my stuff back and you guys are still rebuilding I could help with some benches/mats if you guys are wanting to rebuild at this point!

[loud surge]

Does anybody know how long it takes them to do the real rollback once you submit your request? I'm getting anxious to play again after 36 hours.

[deep thunder]

Thanks but should be good, most of it is the time converting resources to make the excellent benches, I already have the base half rebuilt and others will help farming as needed tomorrow so I'm in a good spot, will take them longer to restore from here than I can

[calm plaza]

glad you have a friend group to back up the rebuilding efforts! good luck to you guys I hope it turns out awesome!

[deep thunder]

Not exactly sure, I submitted about 1pm MT on Saturday, I didn't get a notification but I checked when I got home later that night around 11pm and it was restored, just to about a week back I think, thought it wasn't that far back at first glance back but there was an active level 40 portal heh, I submitted last night as requested to review the backup from 1 week ago instead of 24 hours and they didn't touch it today so just started rebuilding

[short lake]

If mine was rolled back a week instead of 24 hours what should I do?

[young moon]

Never even made it to the Watch and all my stuff vanished, 90 hours of play wasted after waiting a week for the network errors to be fixed, so I could get into the game...🤬

[faint trail]

I just logged in and my friend's respite world is empty

it takes hours to roll back Abeyance world?

[fluid wasp]

Any way to change the direction of my scroll on my mouse it used to be right now its backwards........

[lethal salmon]

can i assume that this update they just rolled out is not the rollback for us?

[lyric furnace]

Still waiting on an official statement for this as well. They said they investigated specific instances of rollbacks longer than 24 hours but I can't find direction if they are planning to resolve it or not. My wife and I lost over 70 hours of progress between us and thousands of hoarded materials, but have resigned ourselves to just regrind it out since we were at least partially restored.

[hollow berry]

No, it was to fix the issue. If you want a rollback of your realm you need to fill out the form in #game-announcements

[hollow berry]

Did your friend submit the form? I believe they'll start working on rollbacks once back in the office for monday

[faint trail]

I did earlier in the evening

[lyric furnace]

is it also your abeyance realm or do you have your own?

[hollow berry]

Good. It's a waiting game then. Lost my base yesterday and it took a while to get it back. Watched some series and slept when waiting

[faint trail]

it is his abeyance and he did fill the form

[lethal salmon]

oh, my house is back! How do I send my thanks to the Inflexion team?

[hollow berry]

They said you can play another character tho

Just not the one affected

[lyric furnace]

Having no idea what your play schedule is... just make sure you're not in it when they try to restore it.

[faint trail]

I logged in like 5 sec and disconnected right away, every 1-2h since the form has been submitted

[echo coral]

I also have not had my respite restored, for the 2nd occurrence of my base lost. I logged in Sat to my base being gone (same map, POIs in different places) filled out a form and it got restored. I played early Sunday morning for several hours, using portals to various desert realm, and the pocket watch in the map to return to my respite.... I went to a forest realm and used the pocket watch to return to respite and again it was same map, POIs in different spots and my base gone. I resubmitted form at 7:20am(EDST) waited till after the maintenance, filled out another form, and my respite has not been reset yet. What do I need to do to help the Devs to get this fixed?

[faint trail]

how long it took to get it back?

[lethal salmon]

it happened for me on saturday night, and i went back in today cause I was paranoid if i did send the request, so I wanted to send again just in case, but lo and behold my house is back

[rustic lichen]

I'm paranoid now. I got rolled back about a week, and without thinking too much about it I went through and started replacing all of the excellent benches that I had that were gone after the rollback.

And then it dawned on me, if they fix it again, I might run the risk of getting rolled back yet again, so I'm going to move all of my materials and new benches to another realm. I spent all day today after the rollback collecting materials again to make all of these new benches and I would not look forward to having to do it a third time.

They really weren't clear about what they were going to be doing for the people who were rolled back a week except they were looking at it, and I hope they don't just jump the gun without giving us some kind of warning this time.

[jade flicker]

I dont think thats entirely warranted, they restored your base to the last good version they could find. You had two options, start again or trust they would return what they could. What were you going to do? refuse?

I too lost a LOT more than I expected for reference

[manic glen]

@light summit you want my extra one 🤣 I ended up with 2.

[maiden goblet]

After sent my ticket this weekend to restore my realm, but it's not restore atm 😢
i hope it will be the end today.

I know the dev have lot of work, i'm just a little disappointed because i wanted to play all week with a friend and waiting all the weekend.

[reef magnet]

@tacit forge and all other inflexion dev's, i still don't have my respite realm back but i will instead just rebuild, please do not lose motivation and realize we really appreciate you fixing this awful bug in the early stages of early access, so a big and well deserved applause for the work all you dev's put in to work your buttski's off whilst its weekend, its more than we could even dare to hope for from other studio's!

[rustic lichen]

I think you missed the point of my sentiment. I'm not complaining about losing the stuff potentially. I'm just taking my own precautions and moving my work from my respite to a different realm- The best case scenario is they will figure out why some of us were restored for up to a week ago and others roughly 24 hours. In that case my fully outfitted base gets put back and I have a second set that I can use and all of the work I did this weekend won't be lost. Indirectly, materials that I used to create this second set that existed in my base from a week ago could end up just being freebies of sorts if they do do that restore and I'm not normally the type to take advantage of something like that.

They went above and beyond to work throughout the weekend and I have zero complaints, they just weren't very clear what they were going to be doing about the week people versus the 24-hour people. I'm just doing what I can on my end until we can be sure what they are doing. Now the complaint that I do have, is I have a second recruit running around in my base that's kind of creeping me out a little bit and looking over my shoulder everywhere. LOL

[jade flicker]

If I was reading the sentiments of chat correctly last night it seems people affected by the bug were appearing in a different region to the one they were playing in, I'm not saying dont do what you are planning (I considered it myself) but if the reports are correct you may end up asking for more than one restore should the problem resurface

[rustic lichen]

Nope, not me, I logged off as soon as it happened and only back in once to collect the information they needed Saturday morning. Stayed out until a few hours after they rolled the patch out. Making (impatient) multiple form submissions to me is counter productive; I worked on a different character and let them do their work without adding more to it for them IMHO. I intended on expanding anyways, via my other character and via a friends respite for intermeditate transferring.

[toxic nacelle]

Finally have my base back - now to make a journey and see if I can return to it ok

[maiden goblet]

Did you receive an email or a message from dev ?

[toxic nacelle]

nope

[toxic nacelle]

Should I have done? Thought they weren't able to due to the number of requests they had

[maiden goblet]

I don't know, in the post, it say to not connect before we receive a message

[white river]

my base was recovered and i did not receive any message, i just checked after 10 hours and it was done

[velvet narwhal]

Hello. I just logged on and saw my wonderful respite has returned. I wanted to know if it was safe to play or should I wait till everyone's is fixed? I don't want to add to, what I'm sure is, a long list of things to do.
I've let other affect players know to fill out the form you provided and to check out the discord server for further info.
And thank you to all the devs who worked tirelessly to get it fixed this soon.

[jade flicker]

If it helps mine was restored with the patch and I've been porting around without too much problem.
I need to wait five mins before using a portal or I get a travel error DC but I've always been able to get home again no problem

[faint trail]

how long it took for you?

[maiden goblet]

I tried to check, but not reladed ^^

[vivid iris]

keybindings. i think?

[maiden cairn]

We got everything back but had to place down our respite again as some of us spawn in our base realm in a random place but lost respite. Thx a lot for the help

[amber lark]

glad to see this got looked after, ty devs you folks have been great

[forest island]

I had a look as it was bugging mee too (still is) but I couldn't see anything to change it :/

If anyone can find a fix at all please let me know

[oak oar]

I noticed this morning that my escape key no longer seems to take me out of menus.

[amber lark]

unbind, bind to a diff key, rebind the key to escape

lemme know if that works

[atomic tulip]

Super grateful to have our base back! Thank you devs 💜

[flint trail]

has anyone seen an ETA for completion? AND/OR a way to retract a roll back request? I've no interest in playing another character so i'm stuck not playing until they get to me. At this point, after so many days waiting, I'm fine to just take the loss and move on if they're going to take much longer.

[lyric furnace]

Unrelated to this issue but it happens a lot if you get errored back to character select. I guess the fix for this makes that happen more often so tangentially related? Regardless, it usually requires restarting the game to fix for me.

[atomic tulip]

When did you send your request? Because if it was pre-update, you can consider it's not happening, since you're supposed to send another one if you still don't have your realm back. So in that case, just don't send another one and you're good to go.

[olive sparrow]

Did you log in and check if your base was back? They didn't send out emails telling you it was back. (if that was your contact method)

[amber lark]

or message you on discord, didnt get that either

[vague stirrup]

hey @tacit forge! My realm got rolled back to the state of about a week ago... Sent you a friend request for dm!

[slender vortex]

a bug that happens to me alot a relog fixes it

[vague stirrup]

I notice this happens consistently after a "travel error", and yea like Trask said, a relog will fix it.

[pliant plume]

Does anyone know how long we have to wait for a response to a rollback request?
I had this happen to me yesterday around 16.30(Central Europe) and submitted my rollback request right after it happened, but I would like to know how long I should expect to have to wait.

[maiden goblet]

Just wait until the dev can check everyone. I don't know the order, but me, i'm waiting since saturday afternoon (GMT)

[wary breach]

Base is still gone and I am afraid to rebuild for the 3rd time. Since my first two vanished and it has been over 48hrs. I love the game and I am making a new character and probably party up with this one and pray won't happen again

[olive sparrow]

Did you fill out the form in game announcements?

[wary breach]

Yes, first based disappeared at 7am on 9th. I made a ticket and when they posted about the rollback I made a request at 10pm when I saw it.

[green stream]

yeah been almost 48hrs for myself also

[brittle wedge]

I just logged on and everything has been recovered !

[late bramble]

😭 im scared to login later - work needs to go faster >:c

[maiden goblet]

Thx for he hardwork of dev, waiting my turn so hard 😄

[brittle wedge]

For those wondering, how much will be lost, i lost nothing on my persona or items i carried... and the base itself lost around 12 hours "ish"...

[olive sparrow]

They did all the batches over the weekend... some they couldn't do because either ID info was wrong or people were playing on the game and couldn't update. Sunday, they said to submit a new form if you checked and base was still missing. They would do another batch today (Monday) not sure when today. Probably wait for announcement

[wary breach]

I am talking 230 hours worth of base building and material gone.

[brittle wedge]

If you submitted a bug report, they did send me a link on how to proceed and the process was fast, considering it was weekend... i can only imagine they have all hands on deck to fix these issues...

[wary breach]

I did 48hours ago no email or link was given to me at that time nor anytime afterwards

I made a bug report and did the rollback request.

[olive sparrow]

They havent emailed anyone. You have to check. You have to fill out a new form in game announcements (after sunday's update if base not back)

[brittle wedge]

I do hope they get to you as soon as possible, its allways painfull when these things happen

[wary breach]

Yea, I understand it is ea. I just don't want to build a new respite on my main til I know it's fixed and won't disappear again.

[wary breach]

I have.

[olive sparrow]

Then its a waiting game. I hope they get to you soon

[wary breach]

Same.

[green stream]

I think this is all bullshat, people have had thier bases rerolled twice by now....I want my stuff back!!!!

I heard them say that they rolled everyone's back except for people who playing on the accounts, I have had no freaking messages here ,no email no nothing.....I did my request @2pm EST on Saturday so WTF

135 hrs just flushed down the turd box......

[pliant plume]

Sounds like I just have to be patient then.
Never like waiting, but nothing else to do right now.

[olive sparrow]

Yeah, there were some they couldnt do because of either missing info or accounts in use. They said Sunday to fill out new requests and wait for today's batch to be done

[late bramble]

It's a mutual frustration - yes we've put lots of work into our accounts but they can't be expected to work 24/7 at our beck and call. They're working on it as best they can :)

hopefully will be resolved soon!

[green stream]

how do you what they are doing?

[olive sparrow]

pinned messages

[late bramble]

They don't work all day every day buddy - it was the weekend and an unfortunate timed bug. Pinned messages has info. People have jobs and work hard but they are also entitled to have time off! Video games are great but happy workers are even greater ❤️ sure things will get resolved soon, we all have access to lots of other games to occupy our time with until then - as keen as we all are to play

[green stream]

lmfao fanboyz

[late bramble]

Yep - big fan of the game and people's well being too :)

[brittle wedge]

So, when i lost my abeyance home... i sent a bug report, in it, i detailed what i was doing, with estimated time stamps... i also linked two screen shots, what my base looked like and where i ended up, when it was gone... aprox a hour later a recived a mail, where they game me a link on how to reset my abeyance realm, i followed that link... and today when i woke up, things was restored, or rolled back... i lost nothing on my persona, or what i was personally carrying, and i lost about 12hour ish on base... thats my experience, if people are curious

[olive sparrow]

I got my base back with an extra npc in my personal bubble. Lost some iron ore and climbing pick but all replaceable. So all good.

[brittle wedge]

Worked so hard to get a skirt outfit...

[surreal snow]

if i only knew if my base can be resetted or when the problem is solved. no news, no satus-infos. if they tell me come back in four days, ok. any news about that? how long it maybe takes?

[olive sparrow]

depends on if you logged in to see if your base was back? If not, send a new form found in game announcements. if you did after sunday, wait til today's batch is done. Check pinned messages for more updated info

[green stream]

grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

These people have made my toon unplayable. I cant even rebuild, because along will come there "rollback" at some point and just delete whatever I do now........so I have to just "suck it up" and not play

[green stream]

they wont tell you anything

[tight coral]

From reading through here all weekend, it looks like if you submitted prior to the "patch" at the end of the week, then they've reset your realm. If you submitted after that, aka this weekend (sunday morning for me - 24 hours ago - and I never logged in afterwards until late sunday night, so I was not in the game blocking a rollback), then they have not yet rolled back. They hopefully will get to those today. Just in case though, I submitted another request this morning.

So it could take a while, for those asking.

[green stream]

whose to say that second request doesnt erase your first request and makes you wait even longer?

[tight coral]

Scroll WAY up and Fernando from Inflexion said to, if yours was "missed".

[green stream]

lol.....how was it missed if they said they did them all except the people playing on thier accounts?

[tight coral]

They did them in batches, not individually

I have no idea - as i mentioned, i didn't log in until after fernando said they were going to bed, and my realm was not reset.

[green stream]

sorry, I am a little pissed.....sitting here since Sat afternoon not able to play

[tight coral]

I am too! I was wanting to play all day yesterday (sunday), but was too afraid to check on it in case I messed it up. I was super hopeful after he said rollbacks were done last night.

I'm not the type to play multiple characters, so i'm just gonna wait 😦

[green stream]

then they did that emergency maintenance, lordy that could have opened a whole ne batch of stuff on top of it

[tight coral]

I sure hope not, they already have their hands full with all this

[olive sparrow]

to stop save corruption

[green stream]

yeah, 136hrs in, Im not creating another toon to play

[tight coral]

I'm only at 90, but THAT GRIND THOUGH

[elder condor]

That is, and should be IMO, the nature of survival games. Survival is tough.

Not to say you'd want to do it all over again.

[green stream]

They said they did people in the order that they recieved them, then how in the heck did people get multiple restores before I got one?

[elder condor]

It is possible people had the even occur to them multiple times before your ticket was submitted (I don't know when you submitted your ticket, but this has been happening since 2:55 AM Saturday Morning Inflexion HQ time).

[green stream]

mine was sent 2pm EST

Saturday

[pearl topaz]

I feel your frustration, lost my base sat morning, got it rolled back, lost it again sunday, roll back failed second time. Playing my alt now but I don't feel as enthusiastic lol. But I have also seen the devs working non stop all weekend trying to sort it for everyone, I have faith they will get it all fixed but still doesn't make it any less frustrating.

[maiden goblet]

Yeah i'm thinking the same, we are a lot to have this problem since saturday, but we are more who are without a base, so just stay calm and be patient :/

[elder condor]

You sure?

[green stream]

search it

[elder condor]

Just asking, because the first post to submit a form to request a reversion was at 2:30 PM est...

[modest patio]

I feel so silly... mine didnt get reset as of patch so I resubmitted and I am 99% sure I put a 0 in my player ID the first time and I think it is an O..... debating on logging in and seeing if it is fixed or waiting til later in the day

Just putting this here - check your ID closely if you have 0 and O cause they look super similar

[elder condor]

The patch didn't fix anything, it just prevented it from happening again/to others if they hadn't already been affected. You'd still need to submit a form if your realm is missing.

[pearl topaz]

I got the impression they were doing the rollbacks in batches, as of last night they had done them all (not including the ones that failed) so you might have to fill in another request (I'm still waiting for word if we should do that myself as the rollback failed for me)

[modest patio]

I submitted before the patch and it wasnt fixed. They told me to resend

[elder condor]

Well, it is 8:32 Inflexion HQ time. Assuming they open at 9, they should be on the ball with submissions today. And unlike this weekend, the full force of their staff should be available, not just the weekend crew.

[pearl topaz]

Some are already online 😉

[elder condor]

I'm guessing some have it on their phones/pc, but may not actually be at work yet.

[green stream]

I finished the request between 230 and 3 PM Saturday I just looked it up

[elder condor]

At this point, if it didn't process, I'd verify the information on the form (not sure if you can, I haven't actually had to submit one), and if the information is correct, then I'd submit a new one.

[green stream]

I did a second one yesterday

yet here I sit

[elder condor]

Yeah, hopefully they'll knock it out of the park today. With a whole crew there, it should work even better than they did over the weekend.

[velvet narwhal]

I've read that the same issue repeats itself a second time and I don't want to go through that again. I also read that they would announce it when it was safe to play. Apparently some folks are logged on and it prevents the devs from rolling back their stuff. I didn't want to burden or delay any fixes they might try by getting on and playing. So I thought I'd ask to be sure.

[jade flicker]

Id got an 'all clear' message from Support asking me to check my base so I figured all was ok

[velvet narwhal]

How long did it take what? If you are asking for it to be fixed then not long, about 24hours and I stayed off the game like they said so that they could fix it. But, if that's not what you asked then what was it you asked?

[velvet narwhal]

Ah, ok. But I didn't get a message or email. So does that mean it's not ok for me to play? Did support answer by email or the forum or discord? Maybe smoke signals? Lol. Or pigeon, since they are super busy.

[jade flicker]

They answered by email - the option I chose to be notified through.

[velvet narwhal]

I see. I choose that option too but no email yet. Maybe they have a last minute fix to add before its all clear? Not sure from where I should ask. Do you think they just got too overwhelmed to send an 'all clear' email?

[jade flicker]

did you check your spam folders?

[maiden goblet]

yeah ^^

[velvet narwhal]

yes

[muted sapphire]

If I'm not mistaken they sent an update saying they restored all requests before a certain timestamp during the weekend. So they might have been overwhelmed to send everyone individual updates.

[glacial cave]

My base was wiped yesterday. Bug is still not fixed. No rollback performed by support yet.

[faint trail]

same, waiting for today's "batch" to be processed

[regal herald]

Me too. Requested via the link - no fix yet.

[velvet narwhal]

I thought they might have opted for a 'message to all

[muted sapphire]

There are some pinned updates from the team in tis channel.

[faint trail]

just a small update or progress update would be nice

[green stream]

been waiting since 3pm EST Saturday no nothing

[elder condor]

It is 9 AM at Inflexion HQ. I'm guessing there will be some sort of news update today, but if they open like most traditional businesses, they just walked in to work.

[green stream]

yep, they probally have to have a meeting first too

[elder condor]

Which yeah, delays them upfront, but will greatly improve productivity and focus on the issue. Get everyone on the same page and go.

[velvet narwhal]

I read the pinned issues. It sounds like they rolled backa few players but not all. And maybe as @elder condor said, they could send out an update. But I'm not sure if it's safe to play yet. I really don't want a repeat of the issue.

[velvet narwhal]

Mine was a mini update when I saw it was fixed.

[elder condor]

I would say if you have submitted a ticket, but not received your notification that all is clear...I'd wait. I am in no way a representative of Inflexion though, so I have no idea what impact may happen if you're online before the fix happens.

[velvet narwhal]

That's true. I don't want to be left behind or not receive any permanent fix they may try in an update.

[elder condor]

I'm guessing it is all in what the player wants to do...but I know if I were playing around, the fix came in, and then because I was on it caused more issues/prevented the fix, I'd be more frustrated at myself than at Inflexion.

Not that I'm saying that you being online would even effect what happens. I have no idea how they coded anything, or how the fix actually works code-wise.

And as much as I'm loving the game...I'm sure there are other games or other things you have going on that can occupy your time while they fix things. It is super unfortunate that it is happening, but sometimes "S*** happens". Best we can do is get out of the way and let those who can fix it do their thing.

[velvet narwhal]

I agree. I have others games and thigns to do to occupy my time. I too would be frustrated with myself if the fix came out and me being online caused more issues. They have lots to do, no need to add to it. The fact that they acted this quickly compared to other game devs, speaks volumes. Best thing we can do to help is not get in the way, as you said.
You were super helpful. Thank you for taking the time to answer my questions/concerns. I will follow your advice. I think they should make you a dev helper or something. 🙂 (meant as a compliment).

[eternal orchid]

Is it safe to play now? Or will i have to restore backup more times?

[green stream]

best to wait

[elder condor]

Yeah, their response time (assuming they started at 9 AM on Saturday) was 4.5 hours to the initial fixes. That's amazing for a new dev team on a Saturday.
As for the help, it was not a problem. I know how frustrated I'd be in this situations.

[twin gust]

New characters are safe though right?

[elder condor]

Did you get a notification from them saying it was ok to play?

[green stream]

??

[elder condor]

Should be...I'd read through the game announcements and pinned messages in this channel to make sure.

[eternal orchid]

No, but my world was restored yesterday and has yet to break again

[green stream]

I would just stay off to be safe, dont dont wanna ruin your chances or get passed over..

lucky you

[elder condor]

I'd say play at your own risk, but should be good to go. It's early access, so take everything with a grain of salt, and weigh your own comfort against the information you received in the pinned messages here and in the game announcements channel.

And as sucky as it would be, if you do happen to lose it again, just submit a new ticket using the form linked in the messages. The best news is that it seems no one has permanently lost everything. That those they have reverted just lost whatever they did from a certain time.

[velvet narwhal]

Being able to get it back is a miracle in itself I'd say. We are lucky they back everything up.

[brave reef]

Agreed

[twilit bramble]

Any updates on the disappeared realm?

[elder condor]

Well, that is the nature of server based gaming. Always have a backup. If they didn't have it, I'd be pretty frustrated. The good thing is that they are able to access it quickly and use it to process a fix individually as opposed to a game-wide revert.

[elder condor]

Just what's in the #game-announcements and pinned to this channel.

[twilit bramble]

Great, will check this afternoon. I did apply for server roll back yesterday, but have not received any confirmation emails stating that it has been completed

[elder condor]

Best of luck. Hopefully you'll get a message before then saying it is done. Not sure what their timeframe will be, as I'm not a representative for Inflexion, but if the weekend was any indication, they'll be as quick as possible about it.

[lean knot]

Are people's realms still disappearing after the patch?

[sly niche]

Mine disappeared for a 2nd time prior to the full server maintenance after being reset back 24 hours. Haven’t been able to check mine since they took it completely down, but hopeful because they are really trying hard to fix it as soon as they can.

[knotty lake]

There are people who's realms haven't been restored after the patch. (Like myself.) But it is my understanding that they didn't have enough time to restore everyone's bases and are still working on it.

[olive ore]

Hey so I got my base back after filling that form... new issue tho, now I get disconected every time I try to go to the watch. Anyone else?

[elder condor]

#game-announcements It is unfortunate, but there will be increased chance of travel failure.

[lean knot]

I experienced the issue on saturday, submitted a rollback form, and checked Sunday and it was fine. But I played a bit last night and weas too scared to leave my abeyance ralm in case it happened aagain LOL. so I just wanted to ask and see what the general experience was.
Though it is strange, my base definitwly was not rolled-back 24hrs. Maybe like 10. So I'm wondering if they roll-back 24 hours from the time of when the requestr was submitted, or whenver they get to it?

[brave reef]

From what I understand, they roll back to the first uncorrupted save they find, for some, a few hours, for others i've seen say up to a week. The good news is, the maintenance yesterday shoudl prevent any further corruption on save, tha tradeoff being an incresed chance fo teleprt failure.

[lean knot]

Ahh I see. Thanks for clarification all!

[brave reef]

They also noted they are looking for a better fix that will not cause the teleport failure, the priority was to prevent further corruption

[young jungle]

morning guys, just sending info in here that has to do with this issue

[silver crag]

U guys might want to check to see if u got your bases back. I logged in yesterday after seeing one person post that ppl are getting they bases back without getting the email saying it was OK and reset. I have mine and never got the email

[elder condor]

Katari with eyes everywhere

[young jungle]

For those who couldn't find the extra replies last night while the team is away, here's some quotes from Maribel outside of this channel:

"Yes, this update will not bring back your lost base, this is just to prevent from it happening again to players. The update will basically crash your game if your saves are in danger of being lost. So, if your game crashes, wait a few mins and try again."

"The whole team will be back in tomorrow in full force so we're hoping to be able to restore your Realms quicker than it has been during the weekend. The Community team will also all be in so we'll try to get in contact with as many of you as possible either through messages or announcements to let you all know what is going on"

Just catching up on some of the questions I saw through the night.
P.S. friendly reminder, this is only for your main character the lost the base's realm.
No character data should be lost. So making alts wont reset the alt, anything you did on the main such as buy stuff from traders will be safe

[silver crag]

I hope u guys seen my last post. I wish everyone the best of luck getting your bases back.

[young moon]

Right, what happens if you are near the end and this happens again or again, you get the idea...Not feeling overly generous with praise or confidence at this point with this game. Why can we not have a local back up? Why are there no test servers?

[west wing]

does anybody know how long I have to wait for a realm rollback after filling out the form? I have a day off and want to play, but my base is gone for about 30h now (filled out the form about 20h ago). Mine is still gone, I just checked.

[young moon]

So you say...Let's see if it's true.

[young jungle]

Let's see if what's true?

the quotes from the devs?

[autumn oak]

Hey everyone! Sorry about all the craziness this has caused but thank you for your patience and for still being here. Your info is what is helping the devs figure out what is happening and if the fixes have worked.

I'm going to try to answer a few questions in the best way I can, but know, none of us know exactly how long a lot of this will take since it is still being investigated. BUT, some information might help you all understand what is going on on our end.

[young moon]

Yes, lets see if it gets fixed the way it should be.

[young moon]

Something, anything would be nice, yeah

[faint trail]

Do you have an update about rollback worlds requests form, are they working on it now or later?

[young moon]

I wish I could upload images here, it's becoming laughingly sad, in my realm.

[faint trail]

"I stared at my empty world all morning, for 5 seconds each session,(to check if it was fixed) hoping my world, house and my decorations would come back"

[short lake]

For the people that got rolled back further than a week should we not play the characters? Or will there be a fix for that?

[autumn oak]

1. Yesterday at 4pm MT, an Emergency update was pushed through. This update was in hopes of stopping your saves from further losing your bases in your Abeyance. The fix is meant to "crash" your game if it detects there will be an overwrite of your save. So, you all may have been seeing more crashes since that update but it is just a temporary fix in order to prevent more bases being lost AFTER this fix while the team investigates further.

2. There are still players without a restored Realm. These are players that were affected before this fix (so far). After the fix, you may have logged in and still had no base, BUT, this was because your Realm hadn't been restored yet and not because it was lost again.

[unborn mantle]

That is not accurate, Maribel

No disrespect intended.

[autumn oak]

3. We are still working on restoring Realms in batches in order to see what is happening after the fix. So, what I need from you now:

[neat path]

1.Do we know what is causing the issue?
2.Do we know how to prevent it?
3.Can we restore our abeyance if we have already lost it once?
4.Where can we find an announcement about when playing the game is safe?
5.With your busy schedule, when can we expect an update on the issue? That way, everyone can know to expect an update around this time and not just hope to see one randomly.
6.What kind of errors should we expect to see now with the changes made? Like the Travel error log where we crash, will there be more.

[flint trail]

That's good to know. I had issue Saturday early and put in the form pretty quickly there after. So I can just reset the portal and move on then

[flint trail]

I have logged in to check several times this weekend. Nothing

[rustic lichen]

Damn people, let her finish.

[autumn oak]

I've been going through this thread to try and find people that had their Realm restored AFTER the fix (After around 5pm MT yesterday) and have since then lost it in order to let the team know that players are still losing their Realms even after the fix. So, if you fall under this category. PLEASE let me know timings so that we can get this data to the team

if you lost your Realm on Friday/Saturday and still have no restored Realm, we are doing our best to restore but the priority is to get the Realm in a good state where you won't lose your base again. That is why some of you have been waiting for so long because the state of the Realms are still a bit unknown.

[hazy charm]

Helo, My Realm was restored like 1 week, there is something you guys can do? thank you

[autumn oak]

So, if you fall under the category that I mentioned

• Got base restored after fix yesterday.
• Lost base shortly after or even today.

This is what we need to know in order to assess the Realm stability

[flint trail]

Thank you. The wait isn't the issue truly. More, it is the limbo. If you are still working and I go ahead and play, I get rolled back eventually and lose everything I've done to rebuild. That would truly be demoralizing so I'm trying to figure out what to do...play or don't play

I've not been restored and lost it before the fix so I'm not in your test group though I've not seen any statement that said I should be fixed, I did give my email and I have been checking regularly

[neat path]

Another question after my series of questions.

Would it be possible to continue playing the game? If the error occurs, report it immediately to you or in this chat? Then restore the world to continue testing? That way you have something of a tester?

[tired dove]

@autumn oak I lost mine on saturday and didn't bother with asking to restore since honestly I'm ok with having lost it. My main question would be: Is it probably now safe to start rebuilding? Because that's kind of what has me hesitating about doing it

[neat path]

I would not mind losing my realm over and over again if it helps fix the issue 🙂

[meager gazelle]

We're monitoring after yesterday's emergency fix and we've seen massive decreases in reports

[young moon]

Nothing like ten minutes to find out nothing has been fixed or not. I lost my as the patch updates. The several notices of Codex updates etc. I was offworld. Came back all gone. Sent in the paperwork but no information until now has been forthcoming. I guess we would like updates.

[tired dove]

yeah honestly if it's probably not safe I wouldn't mind just kinda camping for a few days while that's figured out and reporting if it explodes lol would be just nice to know that's what I'm doing

[rustic lichen]

I've seen a number of people talking about duplicate recruits after the fix and restore, myself included. I got rolled back a week, and that doesn't bother me, I'm more concerned about whether it's okay to proceed playing with it as it is or if there's going to be a rollback again without a request. It seems like a lot of people are wondering the same thing.

[young moon]

Yeah, 4PM CST I got notice of a bunch of Codex updates and when I came home, nothing....

[young jungle]

😅

[neat path]

Katari, I captured alot of the questions and the responses from Maribel in a document. I can send them over so it can be one massive pin if needed.

[rustic lichen]

We have our own Katari pin-up girl.

[young jungle]

It helps seeing their names, but if need be, I'm sure they can compile it to be pinned ❤️

[young moon]

So maybe you need channels dedicated to the three major issues of base lose / timeline?

Before fix / after fix / restored and lost again?

[meager gazelle]

Understandable. We can't 100% guarantee at the moment but we're monitoring to see. All we can confirm right now is that we've seen significantly less reports and now we're looking at outstanding reports

[faint trail]

my houuuuuuuuse

[neat path]

Well I will start testing, I hope anything can be of use.

[young moon]

I checked this AM and I have 2 recruits now, all the same gear and tools and name, lol.

[young jungle]

Evil twin

[young moon]

Right?

Thats all I need 2 AI droppng trees on my head

[neat path]

I can say with recruits, I have had one spawn way before the patches. Around the time the game started, the evil twin appeared right after I had a network disconnection error. So I had my friend recruit them.

[rustic lichen]

My second one is hirable, or at least tagged as such I didn't try clicking on them to see if I could open their inventory or not. They better be paying rent because at this point they are undocumented.

[young moon]

LOL

[neat path]

Just...watch out...if they have an axe they will continue cutting trees, if they have a mining pick they will mine...lord knows I have ALOT of wood from the twin.

[young moon]

I wish I could teach them a trade, when and if I get my benches back

[nimble beacon]

theyll plant seeds anyway

[neat path]

Its mostly when lol. If you lost your realm you could always rebuild. But if you want your old stuff and ll da loot...yea

[young moon]

I spent 3 days building and collecting. If I gotta start over, I guess I will move on to another game until they can fix this one, not going to waste more time to watch it all disappear again.

[west wing]

yea same, I'm also very close to just wait till 1.0

[unborn mantle]

@meager gazelle Perhaps you see a decrease in reports because we sent reports and have not been restored. How many - in real numbers - have submitted the form and have not yet been restored? Please help us understand in real numbers.

[young moon]

I spent 90 hours in world in the last 8 days doing work after waiting a week after lauch just to get logged in. Not a great track record so far.

[young moon]

Agreed. I wonder that too.

Yeah some REAL data would be nice

[unborn mantle]

And I mean no disrespect but why are the streamers up and running with rooms full of full chests in their extrodinary builds? Are they on some special server w dedicated fixers?

[nimble beacon]

lol

[meager gazelle]

It's hard to get hard numbers as there's duplicates, but let me see what I can do. It's all manual so the time fluctates. I'll discuss with the team to see where they're at

[young moon]

I had racks of trunks full of stuff, working hard to get, but I am disabled and have time, so...

[neat path]

im not a streamer, and I had a very nice build with alot of chest filled with loot....I just like grinding mats and making cool bases tho

[young moon]

Email people that you are looking at their report would be a help. So we are not left whistling in the dark wondering...

[meager gazelle]

No special servers, it's not an issue that is affecting everybody that plays but is obviously top priority that we fix it for those who are

[rustic lichen]

I started a second character Saturday morning when this happened, and went from 0 to almost The Watch by Saturday evening. I just started moving all of my stuff from the affected realm to the other character via a friend's respite.

[west wing]

they are just lucky. AFAIK only a small portion of players was affected after all. From the infos we got about 300people have the issue, 4-8k people were playing, so hitting a streamer was very unlikely I guess.

[pearl topaz]

Oh lord, conspiracy overload 😄

[young moon]

Having no friends I would have loved a chance at this, but EVERYTHING I worked for is just gone.

[digital ivy]

i am awaiting realm restoration like everyone else 💛
personally i understand & would not mind rebuilding > simply enjoy the layout of the previous realm more xoxo

[young moon]

I know I shouldn't get off topic, but what happened to offline mode and would that have prevented this?

[late bramble]

my realm is back - just have to rebuild my cairn as the respite point was a bit off hehe (other side of the map) thanks for all the help and hardwork from the team <3

[young moon]

Everything is back?

[late bramble]

yup yup - POI's - my house, all of it

[swift bane]

I don't mind building, but refarming all the mays...heck thay

[young moon]

When did you lose it?

And all your stored materials?

[late bramble]

I can't remember truthfully but wanna say Sunday just before the annoucement - filled the form in that i saw here - all stored stuff :) might be different people working on different servers - im UK based - might be a UK team etc so imagine NA might have a bigger to-do list etc. Hope you all get sorted soon!

[young moon]

Not an answer to the question. But thanks <?>

[solar river]

if we were in the first round of issues on Saturday, should we logon to check now? Mine was not fixed as of early yesterday

[young moon]

Cool, thanks for the update. My was gone after the 'FIX' [during?] and I filled out the paperwork at that point.

[deep thunder]

I didn't get a notification but I logged in to check on Saturday at around 11pm MT (filled out the form around 1pm MT) and my base was restored, it was about a week old save though so had to rebuild most things, had most of the materials on hand to at least do that, the only thing that's taking longer is the excellent benches I had

[young moon]

Yeah that would SUCK hard.

[late bramble]

just to note - it's rollback - i wanna say 12 hours ish? lost worth of work/changes to my house. not a huge deal and nothing i can't quickly get back. so be aware it might not be identical but i'm fine with that

[digital ivy]

sorrie it is relating to the development of 'offline mode' & not for the question as to whether or not it would have prevented this

[young moon]

Luckily I was carrying my quest stuff on me or I would probably RageQuit the game, lol. Still I can do a LOT of work in 12 hours...sigh.

[young moon]

No problem, I thought as much. Got a lot going on today also

[young jungle]

from my understanding, it's a save problem.
So offline wouldn't super fix it, as far as I know. But I see the sentiment.

But good news, it's on their roadmap

[young moon]

Maybe we need local storage and keep this from happening ever again???

[late bramble]

i know but i guess now past me can use my knowledge to just be better >:) hehe - always a positive - and thankful it was fixed and not lost foreverrrrr

[young moon]

Or paired storage like most Steam games?

[young jungle]

Perhaps in the future, fun to think about and look forward to!

[young moon]

LOL, I'm too old and hurt to be positive anymore

[young moon]

'Fun'? Does all your work being evaporated sound 'fun' to you??

[pearl topaz]

It hasn't though, they have backups

[young jungle]

That's not what I meant. :/ you gave some ideas, so I said the ideas were fun to think about.

apologies if you took it another way.

[young moon]

When I see it I will believe it. People are saying a week back some only hours. Proof is in the pudding

[velvet narwhal]

I have a twin of my recruit too. Does reporting that help the devs?

[young moon]

Who knows, more data could be good or bad.

[pearl topaz]

They restored mine yesterday, and many others, unfortunately it occurred again but they have and are restoring backups

[young jungle]

That pudding is people who've gotten their stuff back 🙂
And those being worked with that went farther back than intended as noted in the pins.

Just give them time to get your pudding ready. Your world might need a little more touching up than others.

[young moon]

You obviously do not understand the qoute.

[young jungle]

Oh I do, I was making an analogy ❤️

[rustic lichen]

I lost a crap ton as well because most of my progression happened during the week that I got rolled back. I'm seriously considering a second account anyways and may just make that a landing pad for cases such as this. The only thing I'm afraid of is a second rollback without warning. I'm one of those week rollback people and I'm good with that.

[young jungle]

The team is working hard to get everything back for people, and quite a few have gotten it back. However there's some who had it happen a second time, and they're working on it. Let em cook

[pearl topaz]

I've been playing on my alt today, had a few travel errors but not lost my respite/base so it appears the temp fix they did last night is doing its job

[young jungle]

"as the kids say" lol

[young moon]

Sounds like a work around we shouldn't have to worry about

[young jungle]

In case they were missed, there's a bunch of new pins with Steph and Maribel answering questions earlier, I hope they help for the time being ❤️

[rustic lichen]

My situation may or may not be unique I'm not claiming either, but I do develop in a couple of other popular games myself and I'm well aware of the potential for a patch or an update requiring months of rework. For me, it's far easier to introduce solutions that work for me without creating additional work for someone else instead of just doing nothing.

[young moon]

I used to do site work for commercial websites then worked with EA [don't say it I was a contractor] Where is the test server? Or do they have one? A lot of this could have been dealt with ahead of time.

[vapid ether]

Just going to throw this out there, I'm seeing a lot of comments going through this thread that scream to me, "I have no idea what it means to be part of EARLY ACCESS". This stuff is going to happen. This is just the first time. It is bound to happen more in the future. It's part of early access, that whole warning at the beginning that we all see when we launch the game. There will be bugs, issues, disconnects. It's something we have to accept as part of the dev process. I am not posting this to be rude in any way, people just need to be more understanding of this fact. It's not a complete 1.0 release and shoudn't be treated as such. If, at the end of all this, your stuff is truly gone...then it's gone, restart and rebuild. I lost 12 hours of progress and am already way past where I was before.

[rustic lichen]

This is early access. The possibility for this sort of thing happen is well established and noted up front when you decide to buy into the game. I'm not being snarky, I'm being realistic. What you're asking for is test servers of the test server which technically, this kind of is already. I knew that coming in the door.

[echo coral]

so... what are those of us who lost their base a second time supposed to do? what do they need from us? are we to fill out the form again? there is no space available to type that this is a repeat request and our base is gone for the second time. How can we possibly help them to more easily help us?

[meager gazelle]

Okay so I checked in with the team, they're about 50% through submissions and are working through ones from Saturday night (Mountain Time)

[young moon]

I have been on both sides of production but a lot of this screams of incompetence. But most Early Access you usually do not pay for, or at least didn't use to, but I guess times change with how things are done [or not]

[young moon]

Cool, thanks for the update. What about Sunday, will that be looked at today?

[meager gazelle]

Could you do/provide the following?

• Refill out the form
• When did you last play the game in a good (aka not lost progress state). Please provide a date, approximate time, and timezone
• When did you log in and see the base gone?
  ^ You can share the second and third points here and I will relay to the team

[young moon]

True. But how often have they wiped the entire game on you? I saw a lot of bugs in Cyberpunk but I didn't pay to play either. I guess I will go now before people get their feelings hurt, lol.

[rustic lichen]

No, people's expectations have changed. They are very clear up front about what Early Access means in respect to this game. You wouldn't want to come up to my customer service desk and throw a word like incompetent out at someone who is trying to explain and help a lot of people all at the same time.

[meager gazelle]

It's high priority. Because it's manual it's hard to give exact ETAs at the time, but they're working on it as fast and as delicately as possible

[young moon]

I guess I am from the call it like I see it generation and experience. Been playing with bit/bytes since the early 90s. But I get your meaning. I guess I woke up and chose violence today it seems, lol. Good talk.

[young moon]

Thanks for the information, much appreciated Steph H.

[swift bane]

Just giving me more time to hyper focus on some other game tbh, i was nearing the end of this one anyway

[rustic lichen]

I'm over 60 there fella. I tell it like it is too. I can remember punch cards, and also punching out unreasonable dissenters at the desk.

[vocal condor]

Lost my base/realm saturday around 1:30pm EST. just checked, Restore successful! thanks again for all the continued effort on this! ID: XS69W0151

[young moon]

Glad to hear, all your materials, etc? No time gap? etc?

[echo coral]

the last form I filled out was last night after the maintenance. I played Early Sunday morning, going to various desert realms with no problem. used the pocket watch to return to respite, no problem. ( this was after I had had my base restored on SAT) after I went to a singular forest realm and used the pocket watch to return to my respite. I was put in a respite that was the same map, but the POIs were moved to different locations. that was about 7:20 AM (ESDT) on Sunday. I had submitted a form at that time.

[velvet narwhal]

I know you weren't asking me, but I thought maybe any data is good data. So I had lost my realm and home and everything about 24hours ago and then filled out the form (once) and stayed off the game until a few hours ago today. I checked and the rollback was successful. I just checked again and everything is still there.
I am in the abeyance forest.
Hope that helps.

So is it better to not play the game and wait till all this is fixed and settled? While checking to see if everything is still there or not. Or is it safe to play?

[meager gazelle]

Okay, sounds like something funky happened before yesterday's emergency fix (that was around 6pm ET). I'll add these notes to your submission

[vocal condor]

definite gap, the work i did saturday to expand base is gone, but chara pprogress from vault i cleared is in my invetory and mats id used for base are back in the chests

what id expect of a backup restore of realm and not char

[young moon]

If I lose a little base progress not a big deal, but if the materials are gone, then yeah a big deal, lol.

[meager gazelle]

We're still monitoring the situation. We've seen significantly less reports of new issues, but can't say with 100% certainty at the moment as it's still being monitored

[echo coral]

Thank you so much! you all have been on top of this issue and have done a great job in dealing with it and us gamers with grace and patience. Thank you!

[vocal condor]

even the new recruit i picked up is here...though the one i stripepd and dismissed is back at base with all his gear lol

[pearl topaz]

Filled out the form 5 mins after the patch last night, char: Jason York#2703
Everything was good on 10/03, around 13:00 GMT
Was able to log in and play for a few hours, lost base at approximately 17:00 GMT yesterday whilst playing.

[young moon]

Yeah I did a check early this AM and I got a clone of my recruit wandering around with his twin deforesting the landscape.

[meager gazelle]

Okay, also sounds like it happened before the emergency patch (#game-announcements message) Thanks for the information!

[vocal condor]

you folks have been as responsive and diligent as anyone can expect in this situation. tracing intermittent issues is miserable at the best of times. you guys had a solid response time and time to workaround patch. you sure you guys are a newish studio? lol

[pearl topaz]

It was yes, also lost base on friday night after patch, it was restored again friday night/sat morning at some point, then lost again sunday before the patch

[velvet narwhal]

Understandable.
I forgot to add that I had gone to a different map, then went home and when I had logged in I found everything gone. I believe mine was also before the emergency patch.
Just thought it would help if I gave you details.
Thank you (all of you) for working so hard on getting this fixed. Its greatly appreciated.

[green stream]

so this mess is still not cleared up?

[meager gazelle]

Appreciate the info. we're trying to differentiate when this affected folks at the moment. Sounds like most folks were affected before the patch so far

[pearl topaz]

They are just clearing up the remaining few bases that were lost, the issue itself appears to no longer be occurring
Just to add, I have played on my alt today, didn't have any issues except a few travel errors

[rustic lichen]

@meager gazelle - I don't know if this is useful or not, but I started noticing wonkiness towards the end of the week when I started building close to and practically on top of my cairn. After the rollback, I moved my cairn away from my building as well as removed the chests I had placed at its feet and now when I return to the respite I'm not in random places anymore. It's almost like it was trying to port me in to an invalid location before perhaps. I had chests placed at the foot of the cairn and miscellaneous other things within a couple of steps of it.

[pearl topaz]

Not sure if its helpful, but this is exactly what happened yesterday when I lost the base respite:
York — Yesterday at 17:15
Also confirming the lost base issue is still occuring, logged in about 2 hours ago everything was fine went to an old realm, travelled back to respite, again everything fine, went to a swamp abayence to do a spot of fishing, travel to respite, all fine. Went to the watch, did 3 vault runs, did travel to respite, back in some random forest abeyance realm with a new respite in the middle of nowhere.

[wooden ember]

@meager gazelle We had our base vanish around 7 am EST yesterday. We submitted forms and our base never returned. After patch we submitted forms again still nothing. Then after it was said they were calling it for the night and that another batch had been put out I resubmitted again. This base was home to 5 people with all of our stuff stored there. Should I be safe to log in and check for my base to be back or should I continue waiting?

[green stream]

"few remaining bases" where the heck is mine???? I ve been only wa iting 48hrs now

[young moon]

I didn't give it much thought but yeah, I had mine in my base, and sometimes would be a minute walk from home...good catch.

[rustic lichen]

It makes sense to me anyways, I normally don't like clutter but I got lazy for efficiency sake and it was after that point that I started noticing that it was dropping me in random places.

[sly niche]

@meager gazelleI was part of the original group who lost their realm before the patch. My realm seemed fixed Sunday morning until I played with a friend and it crashed again and vanished my realm for a 2nd time. I checked just now and it's still gone. I did send inflexion a direct bug report Sunday and resubmitted a roll back of the realm as I wanted to make sure they didn't think it was a duplicate request. Absolutely okay continuing to wait to assure it gets ironed out as best as possible. Prefer to lose 24 hours as opposed to over 100. Just want to make sure those of us with a instance of a 2nd base disappearance occurrence don't get missed.

[young moon]

Yeah, same. I had it outside the base at first and then my recruit would be in the wall and 'stuck' which is weird as they can usually follow you anywhere. So I moved inside to the 2nd story and that is when I noticed being dropped in random places and sometimes a section of wall or roof would be just gone....

[green stream]

CAN I PLEASE GET MY BASE BACK

[sly niche]

Thanks again to the devs for their continued hard work.

[young moon]

I should have thought something was going to happen after I lost my initial recruit to the realms and they never came back...

[meager gazelle]

Still working on it, the team is on Saturday night (Mountain Time) requests as of a little while ago
Right now I'd wait until you get confirmation that it's been rolled back. I'll see if I can do a bigger update at EOD as to our progress

[wooden ember]

@meager gazelle okay thank you. For some of us these are our only days off work and have wanted to play and have been forced not too by not having our base. I know my group would greatly appreciate some answers soon.

[green stream]

people have had their stuff fixed twice and Im still waiting for 48hrs now and nothing?

[meager gazelle]

It was marked as complete on your first request, have you checked recently? Did the change not go through? Or did it happen again as I'm seeing a second request?

[green stream]

it is not fixed

at all, ever

[young moon]

I guess a question is how do we know our reports were received? I know you used Google Drive elements for the reports. [no receipts] it's a shame you don't use a helpdesk like system with a Ticket number, etc.

[pearl topaz]

Thats a whole new department 😄

[meager gazelle]

Understood. I'll leave a note that it happened a second time. To confirm, the second request came in yesterday morning before the patch and is in the waitlist. Hopefully it doesn't happen again 🙏

[young moon]

Not really, they have programs that do that now. I helped develop one for Citigroup back in the early 2000s

[meager gazelle]

Understood

[mystic star]

Is there a way to check a status without bugging you? I'm in the same boat as Palemoon, 48 hours and two form submissions, never got a restore (unless its happened since midnight last night EDT)

[sly niche]

Thank you so much. Appreciate your hard work. Will patiently wait because this is better customer service and quicker feedback from most game devs/companies in early access. Kudos.

[green stream]

I dont know why it was marked completed, I surely wouldnt be ranting about 48hrs if it was

[meager gazelle]

When did you last check the game? Just want to make sure

[green stream]

10min ago

[young moon]

Here here

[vivid lantern]

I visited a friends realm and followed him through a portal on sunday morning, when i returned to my realm my base was gone and the realm had been reset. i filled in the form on the google docs site.
but now its monday evening and my real is still not restored. how long do you normally have to wait for someone to roll back my realm to a previous backup ?

[meager gazelle]

okay, let me check with the team to see what happened

[pearl topaz]

You would need dedicated customer service employees dealing with multiple and sometimes hostile communications, if they were providing a live service perhaps but I don't think nightingale really falls into that category, its not an MMO, with monthly payments etc. This base issue is likely to be very much a rare occurrence too so a temp form will suffice imo 🙂

[wooden ember]

Also we should have been notified at least once that there had been a rollback correct? I dont think any of us have received anything stated that our requests were even attempted. I put my discord on one of the requests and tried emails for the others but havent recieved a single notification.

[meager gazelle]

We'll be revisiting this whole process once it's wrapped up, understand the frustration

[young moon]

All I was saying you could check the ticket number and if it exists for them. That way you know it was transmitted, not that hard actually.

[green stream]

I never got any word either

[meager gazelle]

Not currently. I'm seeing a note on your request so I'll follow up with the team to see what's up

[flint trail]

how do I get on that list of people to check status of request?

[meager gazelle]

We're currently working on reports from Saturday. As it's a manual process it's taking some time but the team is working on it as a top priority

[young moon]

I think also that is a big issue here is the direct lack of communication on these things, I mean a few of them are doing great on here, but a lot of communications are not being done. Albeit they may not have the personnel.

[meager gazelle]

You were marked as restored on our sheet, can you confirm if it's okay now? If not I'll do a follow up

[wooden ember]

Okay thank you so much for the info and we will continue to standby. We are really enjoying the game and like to continue playing soon.

[ashen trout]

I haven't checked my own world after I sent the sheet in. I've been awaiting an email.

[green stream]

lol

[ashen trout]

Lol is right. I've just been playing other games

[tepid jungle]

Submit a ticket there is a process that was talked about and they will roll your realm back 24 hours

[flint trail]

logging in to check now. I checked earlier and nothing. still no email either. thank you so much for doing this for the community . brb with results

[ashen trout]

If you're talking to me. That's been done already.

[meager gazelle]

Okay, I flagged it to the team to do further investigation

[tepid jungle]

I was trying to help everyone in here that has lost there home realms just trying to be helpful

[ashen trout]

Oh you're good. It's an early access title I'm not stressing.

[green stream]

sounds like someone dropped the ball

[ashen trout]

Online persistence is always a challenge

[green stream]

any news?

[flint trail]

so here is my answer and the same information I gave them in my notes. ... NOPE. still gone. One thing, depending on if they're rolling the character or the realm back.... I was mid move so the abeyance realm with my respite was still fine. The abeyance realm where I had been building my new permanent home and moving over baskets (abeyance swamp)... that one is gone.

[grave panther]

https://docs.google.com/forms/d/e/1FAIpQLSdSoxzbc_pfMXdAGEGIbuEo5Dpq9i5E6AtRRG03L_61djyT1Q/viewform they put this form, im still waiting

[meager gazelle]

Still looking into it but since it wasn't applied we're adding you back into the next round of restores

[green stream]

omg , you see my beard in my avatar? I may be dead by then......

[fossil current]

how's the backlog clearing?

[raw tinsel]

@meager gazelle Saw you said you are working on Saturdays, that was my day, will I receive an e-mail or just check back here?

[meager gazelle]

Trying to understand here, did you have two Abeyance Realms and one was restored but the second wasn't?

[meager gazelle]

Trying to figure that would right now as not everyone submitted an email to contact them at. Working on the best way to contact as many people as possible with more general updates

[raw tinsel]

I submitted an e-mail

[ashen trout]

I put my email and my discord ID. What would be the handle for the email? Inflexion?

I want to make sure it doesn't get filtered

[meager gazelle]

would likely come from an inflexion.io domain

[ashen trout]

Sounds good

[raw tinsel]

Had no issues with the last major issue getting e-mails for inflexion so i know I can get them, ill try to load in and see if it has been fixed

[mossy gale]

My realm was restored, which is great. I lost some of the upgrades and builds I did, which I don't really mind.
But I can't remember if it also effected the collected Materials i gathered before i encountered the issue.
Does anyone know, if I were to set out, purely to farm Materials, and I would have the issue a second time, If i would lose these?

[flint trail]

I've no idea what they restored. I LOST the one I was moving to. (Abeyance/Swamp). My respite was (Abeyance/Forest/RESPITE) and was unaffected. I did not then nor do I now have issue with (A/F/R). However (A/S) is gone completely, including the minor card. Full reset. I don't know what, if anything was affected by what they tried to roll back for me. This is why i'm sharing all I can in case someone else had the same issue. that and I'd like to know when it's safe for me to continue forward.

[fringe pebble]

How can I cancel my request ? I’ve moved ahead to build better

[grave panther]

@meager gazelle how many hours i ve to wait to have my realm restored?

[young jungle]

For those waiting, please see pins. ❤️

[raw tinsel]

took them 3 days on a issue I had, they will get it fixed

[west pollen]

So I got abeyance realm rolled back but it’s back to where it was a week prior to the patch, a lot was lost, is it worth contacting anyone about to see if there’s a more sooner roll back option? Or am I SoL? 😆

[green stream]

49hrs and still waiting here

[fossil current]

heh, I filled the form Sunday morning, so that's an extra day to wait 😬

[fringe pebble]

I think I’d rather not take the risk to restore

[meager gazelle]

I'm not seeing a request with this username/display name. If you filled it out with your email I will need you to send that to me via DM

[fringe pebble]

Okay

[green stream]

not really, there have people that have had the restore twice already...then again, people had their accounts marked restored but werent

[fossil current]

🤞

[mossy gale]

I think I answred my own question. I see materials which i collected right before the issue and definitely hadn't used. correct me if I'm halluscinating or something

[remote prairie]

hopefully they can figure out what is causing the issue overall...

we were all great with no issues until the emergency patching and then poof....

[green stream]

I know that I am tired of seeing other people having their "day" whilst I am made to wait

[flint trail]

@meager gazelle I realize you're swamped and messages are flying toward you quickly. I've given my feedback and still remain waiting to hear if it's safe to go back in the proverbial water, as it were.

[remote prairie]

I am not too concerned though..its still beta and most of the game is grinding anyhow.....so I'll just grind a new base if necessary...

[tired dove]

maybe go do something else until they notify you yours is done? staring at the chat won't make it go any faster, and if it's to a point where other people being helped it's pissing you off it's just gonna stress you out more and more

[green stream]

I dont care about my base , but I do care about 135hrs of materials that I lost

and all those benches and augments

[raw tinsel]

@meager gazelle If you want to know how to get the word out, I would suggest a post on all social media like this [Base Restores from X day are complete] if you submitted on this day and it was not restored please submit an new ticket and a valid e-mail for us to contact you asap.... I ran a business for years and found first come first serve did not bother people and people seeing that we were working and communicating went a very long way in customer relations

[green stream]

I think waiting 48hrs is quite enough

[raw tinsel]

48 hours for a game is nothing, try 2 weeks to get a tarp on your roof after a storm.

[meager gazelle]

We're monitoring the situation and see if there any reports of new losses. So far I'm not aware of any new reports of resets after yesterday's patch from #game-announcements

[young moon]

Yeah, yeah, that is what my worry is after 90 hours of working on it, lol. How did you move your base, etc? one backpack at a time?

[green stream]

48hrs is alot for this 60yr old disabled vet

[young moon]

Yeah I get it Brother.

[flint trail]

so my situation, with you putting in an update to them saying they've finished with me, thereby reopening my case won't me they will roll me back ?

[meager gazelle]

I'm asking about the second Realm to see what can be done there

[raw tinsel]

55 retired and get it, but at our age we should have learned patience

[green stream]

go away

[wheat hazel]

@meager gazelle can I have them not rollback my realm I rather just start over at this point if that's OK. ❤️

[mystic star]

Pssssh... learned patience and putting it into practice are waaaaay different 😛

[tired dove]

might be time for a "cancel my rollback" update form lol

[wheat hazel]

[green stream]

any ETA on this?

[meager gazelle]

Request was put in

[meager gazelle]

Not yet, still working on it

[wheat hazel]

thank you @meager gazelle

[remote prairie]

well, on the bright side....we've gotten a chance to test the backup and the restores 🙂

[tight dirge]

So I did get my instance restored Saturday and everything has been working fine within my Abeyance realm - I've taken this as an excuse to overhaul my base. Is it safe to assume that the biggest rollback required won't be more than 24 hours?

Like if I spend the next week even building out my base, I'm not sitting on a "time bomb" type issue that will go off the next time I jump realms and it will require over a week of rollback?

[winged oyster]

I went to the website and put in the issue (of base disapperance) can I know what's the status of this bug@meager gazelle

[modest patio]

@meager gazelle thank you for helping keep people up to date in here...

I submitted my request Saturday (5pm est) before the patch. It was never fixed so I resubmitted yesterday, as I was told here. However I'm not sure if my ID starts with an O or 0. After looking at it the second time I think it is a letter but I really can't tell.

Are there zeros and Os in the identification numbers?

[meager gazelle]

As far as we're aware, we haven't seen any new occurances of this happening since yesterday's emergency patch. Restoring people's Realms that were lost before that is still a WIP and we're working on an overall update for everyone

[green stream]

50

[winged oyster]

Ok. I hadn't gotten any email regarding the status that's why I was confused coz at that time I was so angry and upset that I uninstalled the game lol

My base disappeared on Friday/Saturday

[meager gazelle]

Understand it's frustrating. To clarify as I'm handling a few requests at the moment, are you still waiting for a Realm restore?

[winged oyster]

I haven't checked tbh the game is being reinstalled

[unborn mantle]

I am still waiting.

[winged oyster]

I did check that I submitted the req 3 days ago

[meager gazelle]

Hey, just want to confirm your situation. You lost a Realm, it was restored, you lost it a second time before the emergency patch, put in another request, and are now waiting for a second restore?

[flint trail]

You are awesome. I appreciate the effort.

[unborn mantle]

@meager gazelle yes

[sinful steeple]

same for me 😦

[glacial cave]

This is rly bad. Game in unplayable...

[meager gazelle]

okay, let me follow up with the team. Just to confirm, you've checked today for a restore, right?

[unborn mantle]

sent multiple logs from yesterday as was requested. filled out the form three times yesterday, as requested.

I have not logged in today because I've not heard that it was restored.

[meager gazelle]

#game-announcements message

[sand radish]

Logging into my affected character and finding base still gone 😦 Never was restored...2 forms submitted. I guess I continue to wait.

[vocal condor]

inteteresting, just got the travel error setup to save respites trying to leave my abeyance for an antiquarian forest

so glkad thats workign, didnt realize it could happen on the way oout as well as in

[dense rose]

my realm was restored a first time then disappeared again,made another request yesterday but still nothing..shall i wait or make another base?

[vocal condor]

i'd wait. they'll get to it as quick as they can

[modest patio]

@meager gazelle I know you are getting a lot of messages. Can you just tell me if the unique ID has both zeros and os? I want to be sure I give you the right information on the form

[meager gazelle]

Double checking, but I think there's both

[pearl topaz]

zero's are smaller, Oooh's are bigger, if you want to screenshot it from the F2 screen and post/DM it, i can tell you which is which

[vivid lantern]

When was the emergency patch applied ? I visited a friends realm on saturday, returned to my realm, no issue. i ran lots of solo quests and worked on that all night, slept like 4 hours, went into a friends realm in the morning, joined him to a quest to fight some enemies in his swamp base realm, then i got some of his older weapons, we went to fight a big tree in a gloom realm. he quit the game when done, i went back to my realm using the map. and when i returned, i ended up on another seed/realm, not mine or my friends. i tried clicking on the return to realm or what its called, and it put me back in the same place on the new map.

i then found the google drive form link on steam and applied on sunday around noon central european time.

@meager gazelle can you confirm that my entry was registered ? I don't mind waiting a few days. I understand you are very busy. Just want to know if i need to resubmit the form as i did not receive any confirmation besides what was shown on the screen. No email. My ingame username is Simitar73 like on here.

[modest patio]

In the font in game the are basically identical

[mystic star]

Scrolling back through the chat I see Shadow posted a screenshot last night (16 hours ago or so, 9:49 pm EDT) of his character Ayami, and the ID has both a O (letter) and 0 (number) in it

[pearl topaz]

The numbers are slightly lower aligned than letters

[meager gazelle]

Emergency patch was around 4pm MT yesterday (you can see the time in #game-announcements) I can confirm I can see your submission but for my understanding, your Respite Realm was your own Abeyance Realm and not your friend's Realm?

[mystic star]

This post shows both O (letter) and 0 (number) in same ID

[vivid lantern]

@meager gazelle i ended up in a completely different realm, one that was not mine nor my friends. we both double checked and the map layout was completely different.

we both had our home bases in the swap biome. at different place on the map.

but in the new one i ended up at, none of our bases where there.

my friends base was left intact though, he could return to his with no issue.

but we had separate bases on separate seeds. they were not part of the same map. we would not see each others bases without joining a party session. so if you restore mine, it will not affect his, as we are on separate maps.

[meager gazelle]

Thanks so much for that additional info 🙏

[normal cape]

@meager gazelle is there any way to check our request for a rollback is in the queue and not missing or including incorrect information?

[glacial cave]

Also is team sending any message on email after rollback?

[meager gazelle]

Have you checked today at all? If you've checked within the last couple of hours and there was no change, I can follow up. I'm currently gathering outstanding accounts for more manual review

[meager gazelle]

I don't think they have as they were focused on the rollback today. Hoping for messaging by EOD to give a general progress update for folks. Reviewing this whole process for any potential future incidents that pop up

[glacial cave]

How are you coping with this situation? It must be lots of stress for whole team.

[mortal scaffold]

I can get on and see if mine was fixed. Submitted 3 reports as of about 41hrs ago. Was guna cut the loss but if ur helpin out ill see if it was fixed 🙂

[mystic star]

Any update? Or any idea what the note on the request was? Should I login and check? I don't want to screw up a restore because the realm was running without more guidance.

[mortal scaffold]

I can confirm mine has not been fixed. Still my new temp base :p np though if nothing can be done. Shall rebuild if needed 🙂

[meager gazelle]

Wait for now

[mystic star]

Done and done 😛

[meager gazelle]

Lots to tackle, but our top priority is helping players resolve this issue as best as possible

[meager gazelle]

I'll add you to my list of manual checks. If you want to play with a second character in the meantime, feel free, but please don't give up on your current character just yet ❤️

[raw tinsel]

@meager gazelle just got an email that is a little confusing, stating basically they got my report on my base problem but that I should file a report also if I lost it, this is going to confuse people as it did me.

[faint trail]

🫠

[mortal scaffold]

Sounds good 🙂 ty! Yea at worst ill rebuild the base with the char, i will start a second toon up now in the meantime. Packed up temp base mats incase it vanishs n loged at watch

[raw tinsel]

Really needs to just be a Confirmation they received the report and will fix it asap, I almost resubmitted another report

[meager gazelle]

Errrr. Could you DM me a screenshot of that email? Just want to confirm what it says and who sent it

[raw tinsel]

On the way

[normal cape]

Yes, I checked just before I sent the message to you, still no change. For reference I submitted the request at about midday UK time yesterday.

[twilit bramble]

for some reason I cannot open the pinned messages.. Is there an update on the missing states (respites)? I still cant find mine.

[dense rose]

i might wait more,yes...but kinda frustrating and i don't want to make another toon for play, might just give up with this game

[sand radish]

I've been working on a new character while my main one is still in limbo. When I logged in to check if it had been fixed, it hadn't as of yet. My respite area showed in a totally different place than where I made my original base in a forest realm.

[twilit bramble]

i just checked, still the same. I too am working on a new character.

[wooden ember]

@meager gazelle can I get an update?

[meager gazelle]

No updates yet but I'm documenting everything so I can follow up as I get them

[vocal condor]

absolutely understand the frustration. I lost the most open weekend i'd had to play in a couple weeks. it's an unfortunate part of early access stuff. more bugs and risks of problems as they build out the game. nothing wrong in deciding that the current state's not for you and taking a break and let 'em cook.

[twilit bramble]

for what is worth, i rolled another toon and im just slowly going thru every llittle thing that i may have missed from the getco.. perhaps by the time it is addressed, my bro and I can continue there.

[green stream]

51

[maiden goblet]

@meager gazelle I confirm my Realm is not back like or before Saturday ^^

[green stream]

I thought they did those rollbacks in like 4 hrs? Here is another wasted day...like my time is worthless

[brazen gyro]

@meager gazelle I confirm that the server that my husband, UpInSmokeJedi, is on is still not fixed. Do we fill out another request?

[nova flower]

well i just logged on and my world is fixed, I made a submit for a rollback about 42 hours ago (saturday).

[green stream]

Im at 52hrs in 15min, but whose counting 😡

[nova flower]

the world has actually been rolled back a lot further than the last time I saw it

[late bramble]

this happened to me - but the realms i visited were still complete - just my base itself (like different layout, chest etc) my equipment on my body was the same etc - hope it gets sorted for you!

[green stream]

@meager gazelle really?

[nova flower]

yeah, i mean it is a couple of hours of progress lost, but I guess Ill take that over losing the entire base

but is it safe to play as of now or are you still in danger of losing your world (again)?

[late bramble]

me too! quick turn around considering the gravity of the problem too! well played to the inflexion team 🤗

[late bramble]

there has been instances of people having it happen again - and they get prioritized for a fix i think 🤔 which is valid

[tired dove]

from what they said earlier we're probably safe rn, but can't 100% guarantee as they're still investigating the reoccurrences. afaik no more reoccurrences since they said that, or at least none that said anything here

[young moon]

One last time, is there someway to check our reports were recieved???

[green stream]

no, Steph has to check for you

[young moon]

Like they have done for you? [no sarcasm directed at you BTW] But yeah, I'm not too happy on how they are 'handling' things just to fix a water bottle glitch...

[green stream]

Oh Im pretty sure that they wont bother fixing mine since Ive bitched. If I hadnt bought on Steam I have some deep thoughts on a refund, Im that pissed

[young moon]

Agreed. I know how you feel.

While I am here, for now, how did you move your stuff to a new realm?

[ebon narwhal]

im stuck in a friends respite

[green stream]

I didnt, perhaps you misunderstood my post

I meant the building didnt mean much....just everything else did

[young moon]

Sorry I thought you were moving bases to a new realm, maybe it was someone else. Thanks.

So I guess everyone went home? Wow, wish I could cut and run from issues while being paid to do it. Stay safe everyone. Peace.

[autumn oak]

We're still here 👍

Steph is drafting some important messaging right now.

[unborn mantle]

I wonder if the game will go through this again when they try to fix the op ingot and wood situation? (and btw, wouldn't it just be easier to remove the ingots from the vendors and replace them with a renamed item that has the adjustment? I mean keeping with the mantra, "It's Early Release...", isn't changing out the broken items w a renamed identical item wiser? )

[pearl topaz]

Who can say, I knew what I was signing up for when it was released as an EA title, If I couldn't handle any potential issues I would have waited until full release

[modest raft]

It's hard to see these guys work all through the weekend to help address the situation and be told basically it's not good enough?? Look at Scott B he hasn't been home since Saturday, poor guy. lol

[meager gazelle]

General update for @here
#game-announcements message
TL;DR If you're waiting for a Realm rollback, please make sure you're logged out ASAP

[flint trail]

At this time we are prioritizing restoring Respite Abeyance Realms and are investigating further Realm rollbacks for the future.
What a bummer as I was mid move so my NON prioritized realm which had a good portion of my stuff, leaves me dangling, unable to play.

[pearl topaz]

If your abeyance base is restored then you would have access to your non abeyance realms again? Not quite understanding what you mean tho

[autumn oak]

you could have multiple Abeyances so at the moment we are only restoring bases that were tagged as your Respite.

[fallen quest]

That's actually really cute.

[tired dove]

To me there's also that cringe of when you go to any kind of customer support and there's a Karen trying to hold up the line to yell that the people who are trying to help them are being incompetent idk

[meager gazelle]

Understand it's frustrating. Right now we need to prioritize everyone's home Realms being recovered before we expand scope as additional manual work will need to be done to expand scope

[ebon narwhal]

so what if you happen to be stuck in a friends abanence realm ? everytime i respite it takes me to there realm

[jade flicker]

are you still in the squad?

[ebon narwhal]

no

[jade flicker]

you either clicked their cairn accidentally or you've lost your realm

[autumn oak]

did you submit the restore form?

[ebon narwhal]

yes

[jade flicker]

you 'might' be able to find your own home again by going to the world portal and adding in your abeyance 'recipe', abeyance + same biome + same difficulty

then I'd wait if you have submitted a request

[ebon narwhal]

i tried that didnt work

[meager gazelle]

It sounds like your Respite Realm was changed or reset to your friend's Realm. Since your Respite is pointing to your friend's Realm, a reset request won't work. As it needs different investigation, could you get a screenshot of your F2 debug screen and send it to a support ticket here?
https://inflexiongames.zendesk.com/hc/en-us/requests/new

[ebon narwhal]

ok

[cosmic orbit]

So I'm good with the issue, it's EA, it happens. I've started building my third attempt, just trying to make sure that we believe the baseline issue has been resolved, or that whatever the issue was has been at least hopefully resolved. 🙂

[jade flicker]

you might need to cancel their current restore request in case it still gets processed?

[tame steppe]

We played with several people on our base of op realm that we await restoration for, we found out quickly the Cairne only allowed 1 of us to hold respite there, so we had a cairne per person for each to return. having it assign you to another realm is definitely another thing from the regular base disappearance

[regal herald]

@meager gazelle are all lost realms who submitted forms being restored shortly or are you batching up? Sorry if this has been asked - just curious how we might know if and when ours would be restored

[tame steppe]

definaitely a good thing for them to hear about though

[meager gazelle]

It should be applied to everyone who submit a request before 4pm MT as long as:

• The character ID was correct
• The server was not active at the time of the patch request (please note servers are active for up to 10 minutes after the last person has logged out)

We'll let folks know when to validate if the last wave worked, and if not, how to make sure another attempt is made

[sand radish]

is it safe to play on a different character while the changes are happening?

[flint trail]

yes, I realize i'm one of the few who was mid move so half my stuff is on one and half went poof in the soon to be new home that's also gone. what a merry prank puck has pulled to tell me not to move to the swamp

[meager gazelle]

As long as the character is not at all linked to the affected Respite Realm, we haven't seen any reports of this happening since yesterday's patch

[wooden ember]

@meager gazelle Do we have an estimated time on when this should finish or when we will be able to check if the respite is back??

[meager gazelle]

Please wait for confirmation

[wooden ember]

@meager gazelle No problem! Thanks for all the info!

[normal cape]

@meager gazelle Can we safely log in on other characters while being offline for the rollback on one?

[meager gazelle]

As long as the character is not at all linked to the affected Respite Realm, we haven't seen any reports of this happening since yesterday's patch

[normal cape]

Ok, thanks

[regal herald]

Thanks. Regarding server was not active at time of patch request. Does this mean if we were playing the new abeyance more than 10m after the form was submitted it won’t be included? Should we resubmit patch request or did I misinterpret

[meager gazelle]

The request Realm/character must have been inactive for at least 10 minutes before 5:00pm MT (your local time <t:1710198000:f>) for the latest batch to apply.
Once we have confirmation that the process is complete, we'll ask people to log in and see if their Realm was correctly rolled back

[regal herald]

Understood thanks for clarifying 👍🏻

[verbal oxide]

Are we going to get an email if our realm was in the batch?

I put mine in yesterday but never got a confirmation or anything

[meager gazelle]

If you did a Google Form submission before 4:00 pm MT today (<t:1710194400:f>), you're in this batch and we'll do a general everyone ping to update folks to check in #game-announcements when this batch is done

[verbal oxide]

Oh. Cool cool. Thanks for the info Steph!

[languid bear]

for anyone curious about the three man squad where one of us didnt submit a ticket:

i believe because it was my realm that we all were based in that everyones respites was set back (he lost a good bit of progress to building but we move on and we realm walk still!!) Thank you a ton to the team for adressing this and having a fix rather than leaving us with nothing 🥲 ♥♥♥ ive watched this game get developed for a couple years now and am so excited to keep going with my friends

[meager gazelle]

@sand radish I can't DM you, so here's an update:
Our last automated rollback attempt failed as it came back as an invalid player ID. Could you please DM me a screenshot of this characters' F2 screen for me to verify?

[slow flax]

Hi there - I submitted my form yesterday (Sunday 10 March) at about 1300 GMT, but I haven't had a confirmation and my Estate has not been restored. I'm a bit concerned that I've lost it perm because I have logged in a few times since then to see if there was a fix. My email however is not the same as the one I use here. Is there any chance to find out if I need to resubmit or something. I'm so sorry to pester and add to your work load. Many thanks.

[meager gazelle]

Working on an update with next steps for everyone 🙏

[sand radish]

will do. thanks

[slow flax]

You are so kind thank you, and doing amazingly patient work. Very much appreciated.

[remote prairie]

We had only the original "owner" of the realm we joined and added our estates to submit a ticket as once he hets back in he can invite us all back to it....

[young moon]

Good Luck all.

[swift bane]

Well I wonder about mine. My situation is odd, my first character got deleted because it used to default to "delete " when you logged out to log back in, and 2 taps later he was gone, but his realm card my friend had still brought us to the realm, I dropped my new characters respite and deleted his. Then it was mine again, bow my friend and I share the zone, he was the one who submitted the ticket though

I had waited to send the ticket toll I saw if he was in too, but he beat me to the submit button

[meager gazelle]

The original owned of the Realm shouldn't matter, the current checks are just looking as Realms set at the player's current Respite Realm. So if you both share a Respite, it should be included in the latest batch

[swift bane]

Ahh ok that's cool, I was making sure, since I had a slightly different set of criteria

[calm plaza]

Is it safe to log into an affected character yet? (From sunday early afternoon issue) Don’t wanna mess anything up, but hyperfixation goes bwahh ☺️

[verbal oxide]

I don't think so yet. Steph said there would be an announcment maid in the game announcements channel when they are done

wow. Made**

[calm plaza]

Ill keep an eye out for the notification! Happy they are so dedicated to helping people out! ❤️

[loud surge]

Got my base back. Never got a notification as the form indicated but logged on at lunch today and it was all back. Thanks @meager gazelle or whoever did it. I can't see that I lost anything other than 4x Wheat seeds.

[verbal oxide]

I just don't wanna log into it and mess them up while they are doing their thing lol

[surreal snow]

yes, when the doctor takes out his scalpel, it's best to close your eyes

[meager gazelle]

Still working on messaging for a more general update, but the automated script has run, so please login and check if the rollback successfull applied. If it didn't, I'll have further instructions in #game-announcements shortly, but you can also let me know here so I can add you to the manual review list

[calm plaza]

cool I will check rq!

[main perch]

Im gonna take a look as well. Been waiting since yesterday.

[lean knot]

I am getting a Network Error when trying to load in?

[pearl topaz]

Just checked and unfortunately I'm still not back at my base and the respite is still sending me to the non cairned one

[wooden ember]

@meager gazelle Same here. Still dont have my base either

[slow flax]

Also just checked and unfortunately don't have mine either.

[main perch]

Still no old base 😦

[main perch]

same. No idea where Im at realm wise.

[craggy parrot]

Hi, same here. Rollback didn't apply to mine

[calm plaza]

MY BEAUTIFUL BASE!! I loaded in right in front of it. Doesn't look like I lost anything as far as I can see! Thank you guys so much!! ❤️ (Im sorry to anyone who still doesnt have theirs, but it seems like they have the ability to fix it so stay patient friends!)

[meager gazelle]

For those who are still waiting, I'm adding you to the manual follow up list and will provide further updates tomorrow

[slow flax]

I use a different email to here - can I dm you with my details?

[meager gazelle]

The team is retrying some of the ones error'd out, so please stay logged out until I can provide a futher update or follow up

[pearl topaz]

Alrighty, just logged out 🙂

[craggy parrot]

just logged out too! do you need us to provide our character names?

[tame steppe]

No return of the old base, but I am moving on, the realms are dangerous and fickle after all... Rebuilding is just time, not difficult. and the majority of mats in the old base are older and no longer worth the time. Thank you though!

[meager gazelle]

Could you DM me what contact you put in the form? I can't locate this Discord ID

[meager gazelle]

Would you like me to cancel the rollback request? If you're going to continue with the same character I'd want to make sure we don't overwrite anything with a manual review

[surreal snow]

praise the sun. praise Steph and the complete TEam - I am back - after 48 h ours thx.

[meager gazelle]

All good, I was able to locate your submission

[tame steppe]

That would be kind of you, yes. Please do so. Meanwhile, this Realmwalker is moving forward again.

[craggy parrot]

got it, thank you!

[sand radish]

should I check or still wait?

[mortal scaffold]

^ wondering same

[pearl topaz]

Pretty sure you can check if you haven't already, they are just looking into a few of us who have checked and have not been rolled back

[slow flax]

Have sent a friend request so I can DM

[meager gazelle]

I've put you in to cancel rollbacks, you should be able to move forward

[meager gazelle]

Because we needed to fix your character ID, you will be included in the manual sweeps tomorrow

[tame steppe]

Thank you Steph. Good luck to you all!

[meager gazelle]

If you didn't get a DM from me with a manual update of an error, please check and see if your request was pushed through

[sand radish]

alrighty thank you! 🙂

[mortal scaffold]

affermitive! will update

[craggy parrot]

will do!

[wooden ember]

@meager gazelle Would I be able to continue playing and store stuff at a friends respite point as long as I dont set a new location?? Would like to be able to play what time ive got left tonight since i return to work tomorrow but would still like my base to come back?

[verbal oxide]

Woo! It worked 😄 I jsut have to rebuild but im perfectly ok with that

[meager gazelle]

I'd recommend not signing into this character until we have an update just in case, but you can play on another character before then

[faint trail]

World did not rollback for me, has submitted form yesterday

[wooden ember]

@meager gazelle Okay thanks. Ill just go ahead and cancel my request as well then and begin working forward

[brazen gyro]

@meager gazelle My husband, UpInSmokeJedi realm has not be fixed. Character name: Lord Jedi#1431

[verbal oxide]

did you resubmit after the maintenance?

[meager gazelle]

Not finding your Discord username in the form, could you DM me the contact you filled out on the form for me?

[meager gazelle]

Okay, I'll submit a cancellation request. Apologies for the inconvenience

[wooden ember]

@meager gazelle No problem and thank you for your hard work. Know you've been very busy today!

[slow flax]

@meager gazelle I sent the DM anyway, but it's telling me it's failed to send.

[craggy parrot]

thanks! no luck on mine yet as it didnt roll back, so just sent over a DM with the account details. Lmk if that doesn't come through though

[mortal scaffold]

Went to check, still no old base and only my new temp one on same realm :(. Alright well ty guys for trying still! 🙂 i think ima have to rebuild at this point, but im cool with it. just followin up 🙂

im just hopin this doesnt occur again 😛 xD

[meager gazelle]

Added to the manual follow up list for tomorrow, please ask him not to sign in with this character again until I can provide an update

[meager gazelle]

If you want to start playing again today, let me know so I can cancel the manual review so we don't accidentally roll you back. Otherwise if you're okay to wait until tomorrow, I should have further updates then

[meager gazelle]

Try again please?

[slow flax]

Thank you!

[mortal scaffold]

U can remove me ty for followin up as well 🙂 u guys got enough on ur hands i dont mind explorin to rebuild the mats /rerolling the Home Realm 🙂 enjoy ur evening team!! Ty for the communication♡

[young moon]

So...mine is still missing. I sent Steph H a dm with my info on it...again...sigh.

[main perch]

Anything I can do to get mine restored? Been waiting since yesterday

[young moon]

Some people been waiting for days Lazarus.

[main perch]

So is "days" the time frame or is there follow up information for this?

[tardy raven]

@meager gazelle I have yet to login today. I had the situation where I lost my realm. Then it seemed I had a rollback that went back to a state well over a week ago rather than to the 24hr roll back. I was asked to submit another request but your team will have to look deeper into my case. Should I continue to wait?

[meager gazelle]

If you have time, could you log in and check if the rollback change applied? If not I'll do another follow up

[meager gazelle]

I have you on the manual review list and can provide an update tomorrow

[lime turret]

hello @meager gazelle I have filled out the request from each time it been requested but My realm Still seem to be broken... Is there anything I should to to follow up on this

I can provide greater detal as well. I filled out the new fourm page @ https://docs.google.com/forms/d/e/1FAIpQLSdSoxzbc_pfMXdAGEGIbuEo5Dpq9i5E6AtRRG03L_61djyT1Q/viewform

[tardy raven]

Will do that now. The account is Alphonse#1047 if that helps

[meager gazelle]

I've added you to the manual review list and will provide an update tomorrow once the team can verify why the latest push failed

[lime turret]

Info is Ayami#4995

I can provide more info here ot in a DM/PM if that would help you and the Team.

[young moon]

Depends on the situation, as they say it is fluid...

[lime turret]

May I ask should I remain logged out of Ayami#4995 till hearing more info. Also if more then one person name was on the Estate card should that person remain logged out as well?

[tardy raven]

Negative on the 24hr restore. It is still at the point from over a week ago. I had played over the weekend to try to recoup my base on other realms and was in and out of Abeyance realm to check for restores and travel to other realms.

[meager gazelle]

Yes, please remain logged out and if you share your Respite please ask them to not login to avoid rolling back over any progress you make today and also for the greatest chance of any manual attempts to go through

[meager gazelle]

Okay, you're on the manual review list for tomorrow to see why our push failed

[tardy raven]

Should i refrain from logging in tonight?

[tardy raven]

Alphones#1047 - 1VW8PVYY4B

[meager gazelle]

I would recommend not logging in with that character so a rollback doesn't overwrite anything you do today

[tardy raven]

Thank you. Until tomorrow then it seems

[lime turret]

@meager gazelle Thank you for your time was there any other info I can provide to you or the team to help this process

[meager gazelle]

Not right now, once I have information on why it failed, I may need more info from you. but until then sit tight. Appreciate the patience 🙏

[lime turret]

@meager gazelle I will remain logged out I also asked the other player that shares that respite and info on that realm card to remain off as well till we are able to follow up. I also told any other that have that card to not activate that gate as of 3/10/24 12Am EST when we first noticed once again thank you Ayami#4995 and the team.

[marble grail]

@meager gazelle Thank you for your efforts.

[meager gazelle]

Appreciate you all! ❤️

I have to take off for the night so I can be nice and functional for you all tomorrow, but I'll be checking pings tomorrow morning and doing follow ups as soon as I have more info

[tame kestrel]

@meager gazelle Still no base for me 😦 I submited my form on Sunday

[sudden tiger]

@meager gazelle Please add me for manual review. I submitted yesterday around Noon and Im still in the wrong realm and no base.

[meager gazelle]

Added for manual review in the morning, will update as soon as I get more info

[meager gazelle]

Added to manual review. Will follow up tomorrow with more updates

[surreal snow]

Sent you my details.

I am also still not fixed

[deft sinew]

my Base is still gone please add me for manual review i submitted my form on sunday i jsut resummitted the form incase something was missed

[surreal snow]

Original submission on Saturday

[neat siren]

Hi my realm has not rolled back, submited sunday, thanks

[surreal snow]

I hope you are not getting swamped too badly.

[gentle pecan]

my original realm was in a swamp, but my entire base was in a forest! i'm still in the swap, with nothing, with one hand in front and one hand behind!

[toxic rover]

wow my base was rolled back over a week and a half....

[gentle pecan]

Is it necessary to resend the form?

[pallid carbon]

thank you devs!!! my world has been returned to me from the abyss!

[surreal snow]

@meager gazelle Oops. I guess this is a ping. Sorry to send DM. Resubmitted form as I see it has changed since Saturday when I submitted.

[daring sandal]

@meager gazelle My base is still reset 😦 I submitted my form on March 9th around 8PM PST. Perhaps because before I found this restore process I started building from scratch. But if it's possible to restore to my Saturday afternoon-ish state that would be amazing. Thanks!

[echo jay]

The rollback was so damn far

Lost at least 30 hours of progress

[toxic rover]

they literally rolled me back to febuary 24rth

[echo jay]

Yep looks like this is one of those games you revisit a year later

[toxic rover]

yep might be its definatly got a negative review from me on steam

if they just did a complete wipe id be alright with it

but losing 200 hours of work is a slap in the face

when its not every one having that happen

[vapid hamlet]

@meager gazelle abeyance world was not rolled back, still no respite. My first request for a reset was 37 minutes after the first post on x about it, and then I did another request after the last server maintenance.

[echo jay]

Idk if it's even worth having your world rolled back, you essentially lose over a week of progress

[vapid hamlet]

yeah, I think it's too late regardless, the friends I was playing with have moved on in the two days they were told they stay off their characters.

[tulip fox]

@meager gazelle Hey, my abeyance world is not rolled back. Submitted 1st request on Saturday, and second request yesterday evening.

[gentle pecan]

@meager gazelle

[tough coral]

yep. too a good min for it to repair itself

[wise sky]

@meager gazelle so yeah just checked on my respite realm I submited my form on sunday and thats also the day it happened that my respite realm disapeared/reset. Was visiting friends place at the time and then when I ported back bam gone

well for me its not that big of a deal if they can'[t roll it back will just rebuild and gather more stuff this is like my 2nd character 🙂 working on third while I wait for my realm to be fixed LOL

[solar river]

@meager gazelle I need a check on my rollback. it is very old not even close to Friday/Saturday. I did submit a ticket and logs, but let me know i f I need to do so again.

[wheat hazel]

Just had a weird situation where my world didn't reset but my respite point stopped working and it defaulted me back to the world's original spawn point and I had to rebuild the original.

[nimble pendant]

@meager gazelle Hi, looks like my respite realm is still the same (incorrect) one. I submitted the form a few days ago (Saturday I think). Thanks.

[lone sigil]

@meager gazelle My respite realm still hasn't been restored, sent the form a couple times (Saturday and Sunday afternoon)

[brave spade]

@meager gazelle Rollback is still in an incomplete state. To recap - i moved my respite from my forest abeyance to a swamp abeyance saturday 3/9. I moved all materials, including quest items, to the new abeyance storage, switched the respite point to the new realm, and tested it. I then went to old abeyance and deconned any extra storage / refinement stations etc. Approximately 20 minutes after that, i created a portal to one of the hunt realms (desert I think), but the game hung while porting and after ~4 minutes i force closed. It took about 10 minutes before I could log back in and it was at that point, the swamp abeyance was cleared (forest was unaffected as it was no longer my respite).

Submitted form soon after it was posted. The swamp abeyance is reset to Friday night, but the forest one is not so all of the gear I had moved no longer exists in either realm. Notably, the game was also very confused where my respite point was when i logged in as well (it is currently set back to the swamp house). Service ticket is also updated.

[little ravine]

@meager gazelle I submitted my original rollback request around 11 pm CT on Mar 9th.
During the same play session on Mar 9th, my forest Abeyance was lost and reset to an entirely new seed with the default respite location. I had been rearranging my base prior to going to another one of my realms. while I was out I joined some friends on one of their realms farming essence. We decided to move to a new realm to continue farming but before continuing on I clicked and travelled to my respite from the map. Upon loading in I was surprised and disoriented that I was not at my base.

[inner cape]

i just sent in a request please help me out, i would appreciate it as my friends played mostly on my server and its gone 😦

heres added info if a dev wants a quick glance over, thanks!

[gentle pecan]

who was at fault for deleting it? DROP database "REALMS" 😄

[pearl veldt]

@meager gazelle Unfortunately my rollback request turned out unsuccessful. I've submitted another form for the next attempt.

[pliant patio]

@meager gazelle My respite realm hasn't been restored, please add me to manual review

[ivory bone]

Hi @meager gazelle please add me to the manual review as well - details in bug ticket in the form 🙂

[tepid drum]

Hey @meager gazelle Mine does not seem to have been successful. I have submitted an other form.

[fossil current]

Morning @meager gazelle Jus tried and no luck. Do I fill another form or wait?

[dark marlin]

Quick question to everyone that's had disappearing bases. Have you tried traveling to one extreme of your realm away from where your things were, waiting a bit, and then going back via carn or running? I've been experimenting with moving things large distances, making them disappear, etc. I can manage to make some things disappear and re-appear at this point when I want, but not sure if its related to the disappearing bases. Reloading the realm was not enough to make things re-appear, but traveling from one extreme to another made things re-appear.

[pliant patio]

Personally, for me it's like i reset the instance, the traders and POIs are in different place, it's a different instance

[lethal nest]

Hello, @[Inflexion] Steph H. I check my realm and sadly nothing is reset. I fill out a new form. With every informations needed. Please add me to the manual review. Thanks.

[maiden goblet]

Morning @meager gazelle, i tried to check my realm and hasn't been restored, can you add me on manual review ? i send another request few minutes ago

[honest storm]

Hello @meager gazelle i checked my realm when I woke up. Nothing has been restored, and everyting on my map is still in other positions then what it should be. Please add me to the manual preview. I have sent in another form.

[normal cape]

@meager gazelle Hi, my realm has not been rolled back. I have done a new form with additional details. My old abeyance realm is still there (its been abandoned for well over a week now) but my actual respite in the desert is still missing. Please can you add me to the manual list as I should have been in natch from last night. Thanks

[fast blade]

If we didn't play during the update that wiped realms, are we save to play now?

[bold patio]

@meager gazelle Hi, my realm has not been restored. There are no changes. The first time I filled out the form was 03.10. Please can you add me to the manual list. Thanks.

[sharp sundial]

@meager gazelle I still don't have the base

[west wing]

My home realm hasn't been rolled back either. I filled out the form on the 10th ~3pm MT. I got 3 network errors today on login, on the 4th try I loaded in into the empty home realm.

[abstract cypress]

Same I just got on to check I'm still standing at the new realms house not my old realm.

[ebon narwhal]

@meager gazelle i looked at the game updates to see if my realm is working but everytimg i click on resume for my main charecter is get network error

[winged oyster]

@meager gazelle my realm hasn't rolled back yet ima need a manual roll ig

[arctic snow]

anyone else geting beat up by the network errors in the US? I can't get back into the game no matter which server area I pick.

[ebon narwhal]

just on my main

[arctic snow]

@ebon narwhal yeah it's my main too.

[ebon narwhal]

thats so weird

[wary breach]

@meager gazelle good morning, I just wanted to let you know. I did not get my realm respite back(Eretria#1034 I made a ticket, two rollback requests March 9th at 10pm and 11th at about 9am), but it is okay. I decided to rebuild it and so long as it doesn't happen again. I am content with just taking the loss. Thank you to your team for attempting to help. It is devastating all the tier 3 materials and stuff gone, but I just pretend the Fade found my last two and now I have to rebuild. It is not easy designing a game and it is Early Access. I am still heartbroken, but I understand things happen. Focus on the other realmwalkers. I am fine I found a lovely new spot to rebuild in extreme abeyance. Appreciate you

[brittle wedge]

Can we trade, if so is there anyway we players perhaps can pitch in to help you with a few things ?...

[wary breach]

I appreciate it, but I am okay. I love the thought, but I also enjoy the challenge. How I can do it better this time. How fast I can collect etc. Thank you though.❤️

[ebon narwhal]

i kinda wonder if its a steam issue too

[grave island]

Reading through these posts, I'm led to wonder if I should fill out another form to request restoration for my respite realm/location. It has been about two days since I lost the location (found myself in a brand new one after traveling to respite). I don't want to pester, but it is unclear whether a new request is needed. I haven't heard via email or discord that the first one was received, but I can imagine there may be a large number they are working through. Have there been any announcements about this (I just joined this discord this morning)? Thanks all!

[lunar ginkgo]

@meager gazelle
FIXED

// respite is back 15:10 GMT

[green stream]

Went to bed with an optimistic mindset that I'd be playing today......should have known better

[pliant plume]

They posted an announcement yesterday about the issue.
Check out #game-announcements message for more details.

[faint trail]

they start working at 9, expect some short time after to run the script to rollback worlds and then, a confirmation

[swift bane]

Yeap still no bas for us either

[brave reef]

RE: your companion disappearing - they put in the last patch that companions no longer accompany you into the vaulkts connected to the watch, It may be when youget your realm back that your companion will be waiting there. here's hoping

[grave island]

Hi, please add PikerNewb#0719 to your list for manual review. I submitted a respite restoration request prior to the timing you indicate in your message, and the rollback did not restore my respite realm. Thanks for your help with this! JW

[swift bane]

Yeah we did our first one before the patch, then another after the patch, the realm vanished like thursday afternoon. So about 4 days now

[young moon]

Yeah a lot of us have not been fixed, when she gets online [or whoever they send today] DM them with your data so it doesn't get lost.

[verbal pike]

@meager gazelle I resubmitted my form, I've still not been restored.

[pliant plume]

After checking a second time I found that my realm has in fact been restored.
At first, I did not think it had been because I spawned in the original respite location where you spawn when you complete the tutorial.
That was a mistake of me to assume, as upon closer inspection, I found that my realm had in fact been restored.
I have deleted my original message about not having gotten my respite ream back as it is no longer valid.

[mystic vigil]

PSA: do not post your F2 information on Discord - only send it to the devs through official submission forums. The Unique ID tied to your user name can be used to submit future realm rollback requests.

[grave island]

Did your map have familiar items from your original respite (were POI's like the different level (herbarium, swamp etc) marked "completed" , your realmic transmuter and personal portals appear on the map?) I didn't go look for my base to avoid having the game open to avoid interfering with any work, but perhaps it's worth looking for the base?

And map markers you had on the map, were they active or erased?

[pliant plume]

I first noticed it by opening the F2 menu, I wanted to screenshot the information so I didn't have to log in to get it again:
Looking at the screenshot of it, I noticed specifically it showed my Player Estate score as having a 3-digit number rather than 0 as you would expect if everything was gone, and that certain structures I had built showed as being present in the realm
I logged in again and looked at the map where sure enough it showed the presence of my base, and clicking on return to respite I was taken back to my very much restored base.
All custom markers were present on the map, Realms of Power do not show as completed, but I'm not sure if they ever did as I have everything that was lost

Something I would recommend everyone do is check your map and the F2 information to make sure things are still missing, don't just assume it's missing because you are not near your base.

[grave island]

Thanks! That's very helpful. I think I'll look again. I didn't see any custom markers but I can do the F2 pretty quickly.

[pliant plume]

I recommend you screenshot it, then you don't have to log in again if you need the info later

[normal cape]

When I F2 it gets screenshot automatically. It's in the app data, local, NWX, saved, bought folder.

[grave island]

Too bad, no joy. My estate score was 696, but no markers. And the sites of power are in different places on the map. I had a base very close to the astrolabe site of power, because it was in the middle of the map. In the new map, that site is located on an island in the extreme east. But it was worth checking out.

[pliant plume]

I did not know that, I tried it just now and noticed it also opens the folder when you do.

[normal cape]

Yeah, that's how I noticed it

[pliant plume]

Sorry to hear that, but it was at least worth checking

[pliant plume]

I did notice it the first time, but I thought it was a windows function that was acting up, so I just closed the window and got the screenshot.

[young moon]

Yeah mine is 507 but nothing is where it should be and no base.

[grave island]

It would be nice if they could open a "Bank" in the Watch where you could store items for later retrieval once the respites are restored. That might let us do farming while waiting. Would also just be a nice feature - you wouldn't need to keep running back home to unload Jana meat - especially if you could draw items or access the bank from other realms....

[normal cape]

Seems odd that those reset realms have such high counts, mines only 24 and I suspect that was caused by me building enough stations to craft some realm cards.

[grave island]

It makes me wonder if my realm is still "out there" but the return to respite function is just not linked to it. Wondering if I opened a forest abeyance realm from a portal if I would have a reopen option and be able to return to my respite realm that way....

[green stream]

Is it so wrong to want to just play the damn game!!

lol, I really thought this morning was gonna be it....

[young moon]

Some people have already tried that with no luck.

[normal cape]

I tried that, took me back to the same desert I'm stranded in. My original forest abeyance is still there just fine, with the abandoned wooden hut, but it's not my respite. Think that's why mine didn't get reset correctly. That old forest probably got reset instead.

[green stream]

you still waiting tooo?

[young moon]

Yep, same same

[green stream]

Update: The automatic rollback from this round failed so the team is going to have to manually review and try again. Please do not log into this character until the manual process can be complete. Apologies for the wait
I'll continue to provide updates as soon as I can

[young moon]

Every time I check I drop from a height and break my leg, lol.

[young moon]

Where'd you see this?

[green stream]

I got that this morning

DM

[young moon]

At least they are communicating to you

[green stream]

I suppose....

[grave island]

Oh God - not happy hearing that the reset can go wrong. My respite is in a second abeyance forest realm, not the original.... I had the bright idea to move my original base to a higher level realm, then found out you can't make anything higher than abeyance a respite, so I moved back to a "new" abeyance realm to get different terrain, vistas etc. Really hoping that doesn't mean reset will be complicated...

[grave island]

Looking on the bright side - it really is a fun game. And the bugs (at least for me) have all been centered around moving from realm to realm. Haven't had problems with actually playing. Of course, loss of your respite realm does completely block your ability to play.... Feeling that pain.... I just really hope the issue is resolved such that it won't happen again after getting restored.

[meager gazelle]

Morning folks! Catching up on everything now. Likely will have some follow up questions for some just to make sure I have the requests straight before we run backups this morning

[faint trail]

Do I log in do check if my house is back? Havent since last night

[swift bane]

I wouldn't imagine so Dan, they only just got back in a bit ago

[tight coral]

I can play again!!! So relieved to have my respite back!!

[meager gazelle]

Not yet, I'm just getting information straight on my end, I'll be reaching out to folks individually as I have updates

[faint trail]

Okay 👍

[ebon narwhal]

im not looking forward to staring over from scratch on my end :<

[knotty lake]

So, I no longer want my old realm since I ended up giving up, rebuilding and preferring the rebuild. Is there a way to opt out of getting the old realm back?