#Constantly crashing when in matches

67 messages · Page 1 of 1 (latest)

high pulsar
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I recently upgraded my motherboard, CPU and RAM, and since then I've been randomly crashing when in matches. (not a slow error-y crash, it's like the process is just ended). I'm not getting this problem with other games. I've tried every solution I've seen other people with this problem try (Updating drivers, using DX11, Enabling secure boot, resetting the directX shader cache, disabling discord overlay and nordvpn, forcing the game to run off my gpu, Lowering graphics settings) with no success. I do not crash when on main menu or practice lobbies. Someone please help!

high pulsar
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Update: i just left a practice lobby and had the crash happen for the first time (from a practice lobby)

dull garden
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any chance I can get a copy of your logs? I can help your diagnose the root cause

high pulsar
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I'm not getting crashlogs

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its just closing

sleek schooner
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this is still happening since early beta (i quit the game cause of the crashing), has anyone figured anything out? i have a gtx 1080. I've tried going to DX11 and the crashing happens less but still happens randomly, but always with the luck when I'm so close to getting a win.

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no crash logs just instant close

sleek schooner
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wait i think i found crash logs

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theres also config/crashreportclient files...

sleek schooner
dull garden
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Looking at your crashlogs.. they all seem to crash on directX / GPU

 at D:\TheoryCraft\build-prev\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Commands.cpp```

I would try:
* Fully uninstall your GPU driver.  
* Install latest version of the Studio Driver (not the Game Ready)
* Make sure your Power Settings are set to high performance
* Try running without the -DX11 command line parameter. your GPU should support DX12

If this all fails, it might be either a hardware issue with a fautly GPU, temperature issue or power delivery that is making it appear as removed/crashed
sleek schooner
dull garden
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@high pulsar check C:\Users\<your user>\AppData\Local\SUPERVIVE\Saved\Logs

sleek schooner
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alot faster than usual definately think it has to do with directx. it seemed when i used dx11 it lasted a few games before crashing

dull garden
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LogD3D12RHI: Error: GPU Crashed or D3D Device Removed.

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I wonder if it's a power supply issue

sleek schooner
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it almost looked like my screen tried switching to my alt monitors for a second and also my audio switched to my TV. i dont have my dual monitors enabled but when it crashed kinda looked like a flicker reset

dull garden
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yep, that occurs when the GPU driver crashes and it has to reset

sleek schooner
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ok

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i mean ive used this PC for years with no power supply issues i bought the correct PSU for a gtx1080

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could be a over heat issue with the GPU blasting not sure why supervive is killing me so much tho

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with everything on low

dull garden
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https://www.youtube.com/watch?v=S5ttbSOBdpY

these steps might help?

YouTube
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▶ Play video
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changing the registry key to increase the timeout and setting Nvidia settings to high performance

sleek schooner
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I'll try it out thanks I'll let u know when I get back to testing

dull garden
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should be able to monitor your temp as well via Task Manager

image.png
sleek schooner
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i did the regedit changes but theres no Tdrdelay or Tdrlevel entrys like the guy in the video im guessing i have to add them?

dull garden
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yeah, you have to add them if they are not there

sleek schooner
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i went back to dx11 no crash yet... yet is the key word.

celest nymph
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I suggest disabling hardware acceleration for Discord & your internet browser and seeing if it lowers the amount of crashes

high pulsar
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the same thing in every .log file

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And i have Hardware Acceleration off so that's not it

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do i need to enable it? is it crashing because its off?

high pulsar
rapid breach
sleek schooner
sleek schooner
celest nymph
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Not really, those are the ones that are first suspects.

sleek schooner
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i could see it being discord causing the issues

sleek schooner
celest nymph
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well, could you try to play some other UE 5.X games? UE5 is known to be like 'I paid for the 100% of the GPU, I'm going to use the 100% of the GPU!' so it might be overheating.
I'd use Open Hardware Monitor with logging on to see the hotspot and memory temperatures.
If those seem to be high-ish, I'd consider a bit of underclocking.

high pulsar
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i updated to windows 11 and now the game SEEMS to have stopped crashing, but my steam overlay doesnt work any more

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what da fuq

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yes its enabled both generally through steam and specifically for supervive

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nvm it is still crashing

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i had task manager open and ready to check if there was a spike in cpu or memory usage this time though

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and there was not

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what there was was a spike in internet usage??

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Wait no i checked again

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and gpu does this when it crashes

high pulsar
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oh wtf it didnt do it after the most recent crash

high pulsar
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so sometimes it is and sometimes it isnt

celest nymph
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Well the task manager graph is poo water as mentioned before, I'd like to see proper temperatures monitoring :c

high pulsar
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do you have a reccomended software to do so?

celest nymph
high pulsar
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i found a possible solution, despite telling my pc to launch in secure boot, it straight up wasnt for some strange reason

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in my eufi boot settings, it was launching in setup mode for some reason, so i futzed around with settings untill it let me boot in user mode instead