#Loki has a login issue now?

40 messages · Page 1 of 1 (latest)

hollow moth
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There is an issue with login with launcher now. Didn't happen last playtests but this one seems to be an issue.

Can someone help ? @crystal mist SadgeCry

crystal mist
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hmm

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@dense solstice / @surreal spade

hollow moth
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tried to flush dns

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and reinstall game

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still same :/

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@crystal mist is there a way for me to get a steam login and try or ?

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@humble drum anything u maybe know about this or?

humble drum
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From all my trawling of the support threads this is the first time seeing it, sorry

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My only guesses are dumb things like trying a VPN or restarting etc

hollow moth
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i uninstalled/ flushed dns and cache in browser then flushed dns in command prompt

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reinstalled game

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still no work

humble drum
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Assuming restarted, ran as administrator, etc?

hollow moth
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ye...

humble drum
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Did you try the new launcher?

surreal spade
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@hollow moth Can you zip up your logs directory %APPDATA%\theorycraft-games-launcher\logs and dm that zip file to me and we'll dig into it.

hollow moth
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let me do what bede ask i guess hol up

surreal spade
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Also if you could DM the email address you're using to login with. We don't have great error messages right now and that error will appear for incorrect email/password.

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and we've had casing issues with email login in the past.

hollow moth
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i tried to relog

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into the website here

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just to make sure

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it is indeed correct

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and i managed to do so on first try

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but ye

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i'll retry again

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uninstall and install again

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oh this is important prolly bedee

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yes or no?

surreal spade
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no

dark moon
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Do I have to wait to login until the playtest? cuz it won't let me login

stoic plank
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ok so i was having the same problem i reset my password on my account and added my zip code to the acount idk if that will work

hollow moth
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I solved it i will post the way i solved it for me here