Cannot press FIND MATCH

[rain dirge]

Hey Ozmo, sorry about this. Can you dm me your public IP address when you get a chance?

[zinc fiber]

Hi yea!

[daring violet]

hi @rain dirge i have the same problem

[rain dirge]

@daring violet can you dm me your public ip address?
Can you also send me the output from running this in a cmd window:
tracert -w 500 messaging-jx-prod.prodcluster.awsinfra.theorycraftgames.com

[empty abyss]

Same problem

[rain dirge]

Can you dm me the same details?

[empty abyss]

Sorry I’m a little slow, how do I find this

[rain dirge]

https://www.whatismyip.com this website will tell you

[empty abyss]

can you fix it

@rain dirge

[dim forge]

i have the same problem

[honest lintel]

same 😦

[gaunt musk]

Same Issue.
Video of the issue: (deleted as requested)
Tracert and Public IP in the screenshot.
I am aware of the implications of sharing my Public IP online.
Outside initiated connections are blocked (as with most correctly configured routers). Use "NAT Punching" for more realiable connections. (e.g. by using the STUN Protocol)

[steady tangle]

Lol, I'm not the only one with this issue.

[gaunt musk]

not even remotely :D

[viscid forge]

Turning the computer off and on helped this time 🙂

[steady tangle]

Next Day, same issue. Turning the PC on and off doesn't work.

[rain dirge]

We don't have a solution yet (or an ETA) A reliable workaround has been using a VPN while playing Loki

[sour rose]

We made a change last night that may resolve this issue, but we've been unable to reproduce this to verify. If anyone has a valid connection let us know!

[versed veldt]

Is the issue still going on? I cant find match

Practice and basic training is working. But anything else

[stoic orchid]

Yea, seems global problem

at least for me and my friends

[sour rose]

Queues don't open for 25 minutes

[versed veldt]

Aww. Ty ^^

[gaunt musk]

FYI: for me the issue still persists. No heroes, no find match, no practice or basic training, no missionlist.
I am offering, to the Devs, the opportunity to remote in and diagnose from my machine.

[urban compass]

@gaunt musk can you share a log? should be at %appdata%\..\Local\Loki\Saved\Logs\Loki.log

[gaunt musk]

and another one after 19:00

[sour rose]

thank you, those TLS errors look relevant. will do some digging

[honest lintel]

all is working now, thank you!

[gaunt musk]

Be aware, issue still perists after todays update.