Hi @wide cloak. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
#I got a problem with This account violates our Terms of Services
mighty shuttleBOT
Your situation is a known issue with Warp: if you use multiple accounts to access additional free AI credits, the system may flag your account for violating the Terms of Service. This can result in your account being blocked from using AI features, and you may see the message: “This account violates our Terms of Service. Please contact [email protected] for assistance” or be prompted to upgrade, but still be unable to proceed with the upgrade due to the block.
Here’s what you should do:
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Ad/Script/Tracking Blockers: Sometimes, ad blockers or tracking blockers can cause false positives. Try disabling any such extensions and attempt to log in again. If that doesn’t work, proceed to the next step Troubleshooting Login Issues.
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Contact Support: The knowledge sources indicate that if your account is blocked and you cannot proceed, you should contact Warp support directly. The recommended contact for account review and appeals is not [email protected], but rather [email protected]. Email them from the address associated with your Warp account and explain your situation. This is the official process for account review and potential reinstatement Blocked account Error!!!, Account blocked (tried logging in with different accounts same issue).
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Upgrading Plan: If your account is blocked, upgrading may not be possible until the block is resolved. The support team will need to review your account before you can upgrade Account flagged incorrectly — “This account violates our Terms of Service” error.
Summary:
- Disable ad/tracking blockers and try again.
- If still blocked, email [email protected] with your Warp account details.
- Wait for the support team to review and respond.
If you have an active subscription and are still having issues, you can also use the Warp contact form for support.
I'm sorry for the inconvenience—this is the only path to resolution according to the available information.
Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:
wide cloak
Is there an admin that is able to help me?
rapid spade
You have to contact [email protected] or [email protected] and explain your situation
wide cloak
You have to contact [email protected] or [email protected] and explain your situatio...
[email protected] it says that email doesnt exist and I have send an email to [email protected]
rapid spade
and you have to @ the bot if you want it to continue the conversation, otherwise it has no context on messages sent that weren't directed at it
Honestly, that's the first time I've seen audit referenced... I know that appeals is valid and the employee that monitors it tries to get to as many as they can per day in the order they came in
wide cloak
and you have to @ the bot if you want it to continue the conversation, otherwise...
Ye I know I hoped an moderator/admin will see the message and respond
wide cloak
@mighty shuttle How long doest it take for warp to answer the emails?
mighty shuttleBOT
Let me check the knowledge base for you again. One moment! :books:
Warp aims to respond to support requests within one business day, during their support hours (9:00 a.m. to 5:00 p.m. U.S. Pacific time, excluding weekends and U.S. federal holidays). However, for appeals related to account suspension or fraud determinations, the review will be conducted "within a commercially reasonable period," and the suspension may remain in effect during this time. The exact timeframe for appeals is not specified, so responses may take longer, especially during periods of high volume. Please be patient while waiting for a reply Legal Terms – Support Services & Appeals Login via email is unavailable.
Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:
wide cloak
alr
wide cloak
@mighty shuttle I've been waiting for almost 2 days already when will they answer?
mighty shuttleBOT
Let me check the knowledge base for you again. One moment! :books:
Warp’s official support policy states they aim to respond to support requests within one business day during their support hours (9:00 a.m. to 5:00 p.m. U.S. Pacific time, excluding weekends and U.S. federal holidays). However, for appeals related to account suspension or fraud, the only commitment is to review the appeal “within a commercially reasonable period.” The knowledge sources do not specify an exact maximum wait time for appeals, and it is possible that responses may take longer than one business day, especially for account reviews or during busy periods. If you have already waited almost two days, it is still within the timeframe described in their terms, but unfortunately, there is no more specific guidance available in the knowledge sources about when you will receive a response Legal Terms – Support Services & Appeals.
Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:
wide cloak
@mighty shuttle they still havent answered after 3 days
mighty shuttleBOT
Let me check the knowledge base for you again. One moment! :books:
I'm sorry to hear you haven't received a response after 3 days. According to Warp's official terms, appeals are reviewed "within a commercially reasonable period," but there is no specific maximum timeframe mentioned for responses to appeals or support emails. While general support requests aim for a one business day response, appeals and account reviews may take longer, especially during busy periods. The knowledge sources do not provide more detailed information about expected wait times beyond this. If you continue to wait without a response, you may consider following up with another email or using the Warp contact form for additional support Legal Terms – Support Services & Appeals.
Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:
wide cloak
Is there any moderator that could help me?