Hey, Warp complains about reaching credit limit, but I am 4k+ off. Where can I get help? This is very urgent.
#Urgent!! - Credit limit reached error message (far from, 4k off)
delicate jetty
lean knollBOT
Hi @delicate jetty. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
I understand this is urgent. Based on the knowledge sources, there have been similar issues reported where users received credit limit errors despite having credits remaining.
Here's how to get immediate help:
Contact Warp Support:
- Email [email protected] for billing and credit-related issues
- For technical support: [email protected]
What to include in your email:
- A screenshot of your current usage from
Settings > Billing and usage - Description of the error message you're seeing
- Your Warp account email
Known Issues:
According to recent GitHub issues, there was a bug that temporarily caused limits to be lowered for some users. The Warp team has been actively fixing these issues.
Similar cases in the knowledge sources show that the support team can quickly resolve credit calculation issues once they have your account details. Since you're 4k+ credits away from your limit, this appears to be a billing system error that support can address.
The fastest resolution will come from emailing the support team directly with your account information and usage screenshots.
Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:
delicate jetty
Urgent!! - Credit limit reached error message (far from, 4k off)
tiny oracle
@delicate jetty what do you mean by 4k off? whats do you see in your Settings > Billing and usage menu?
tiny oracle
oh i see, let me DM you for some details, and check
delicate jetty
And now it starts to work...
frozen ingot
I have the same issue
delicate jetty
🙁
delicate jetty
And now it starts to work...
@frosty oriole See this, think this was some instant. I was hitting it like crazy, got a delivery...