#Account issue

10 messages · Page 1 of 1 (latest)

rich heath
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I am receiving the following error - I'm sorry, I couldn't complete that request.

Request failed with error: ErrorStatus(403, "{"error":"Your account has been blocked from using AI features. If you think this is in error, please contact [email protected]. Otherwise, please upgrade to a paid plan at https://app.warp.dev/upgrade.\"}")

gusty hawkBOT
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Hi @rich heath. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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The error message you are seeing—"Your account has been blocked from using AI features. If you think this is in error, please contact [email protected]. Otherwise, please upgrade to a paid plan at https://app.warp.dev/upgrade."—means that your Warp account has been blocked from accessing AI features. This typically happens due to a violation of Warp's Terms of Service or suspected abuse.

To resolve this issue, you should email [email protected] with the email address associated with your Warp account. The Warp team will then review your account and provide further guidance. If you believe the block is a mistake, explain your situation in your email. Upgrading to a paid plan is also mentioned as an option, but if you want to restore free-tier access, contacting support is the recommended step.

This is a known issue, and the official response from Warp support is to contact them directly for review and resolution. Resetting your account or logging in with a different account does not resolve the block if it is applied at the account or usage level. There is no indication in the knowledge sources that this can be fixed without contacting Warp support or upgrading your plan Account blocked (tried logging in with different accounts same issue), i cant use AI agent even after reset, Request failed with error: ErrorStatus(403), I'm sorry, I couldn't complete that request. - warp terminal issue.

Next step:
Email [email protected] with your Warp account details to request a review of your account.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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@rich heath Kapa.ai is still learning and improving, please let me know how I did by reacting below.

bitter minnow
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@rich heath this is a block due to having multiple accounts to get Free AI requests. We dont allows this as per our Terms of Service. Note that the best way to fix this is to pay for Warp subscription, this will remove the block.

rich heath
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or will I be able to wait 30 days for the usage reset and try again

rich heath
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??

bitter minnow
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you have to pay to remove the "blocked" status afaik

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Note that we also will block multiple account creation so dont try that or else get blocked globally