#Usability: Warp does not start

120 messages · Page 1 of 1 (latest)

nimble turtle
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I am trying to use Warp on Windows 11 24H2 LTSC IoT, the process appears in task manager, but no window appears.

blissful pecanBOT
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Hi @nimble turtle. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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Based on the knowledge sources, there are several known issues that can prevent Warp from starting properly on Windows 11, including your specific case where the process appears in task manager but no window shows up.

Here are some potential solutions:

  1. Install Visual C++ Redistributable: Several users with similar issues found that installing the latest Visual C++ Redistributable fixed the problem. This appears to be related to a library that Warp is loading with the wrong architecture.

    Try downloading and installing the latest Visual C++ Redistributable from Microsoft: Microsoft Visual C++ Redistributable

    Multiple users confirmed this fixed the "application was unable to start correctly (0xc000007b)" error GitHub Issue #5924.

  2. Try alternative installation method: If you installed using the WarpSetup.exe, try using winget instead:

    winget install Warp.Warp
    

    Some users reported success with this method when the direct download failed GitHub Issue #6067.

  3. Uninstall and reinstall: One user mentioned that uninstalling and reinstalling Warp (rather than installing over an existing version) fixed their startup issue GitHub Issue #6067.

If these solutions don't work, you might want to check the Warp logs to get more specific information about what's happening. You can access logs with this PowerShell command:

$env:RUST_LOG="wgpu_core=info,wgpu_hal=info"; & "$env:LOCALAPPDATA\Programs\Warp\warp.exe"

Or if installed for all users:

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$env:RUST_LOG="wgpu_core=info,wgpu_hal=info"; & "$env:PROGRAMFILES\Warp\warp.exe"

The logs are typically located at $env:LOCALAPPDATA\warp\Warp\data\logs.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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Sorry @nimble turtle, I seem to be having a bit of trouble. Don't worry though, I've pinged my support and they will try to fix me up! :technologist:

Perhaps try again in 15mins?

nimble turtle
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2025-04-11T09: 33 :15Z [INFO] Unable to read user from secure storage: SecureStorageError(IOError(Os { code: 2, kind: NotFound, message: "El sistema no puede encontrar el archivo especificado." }))
2025-04-11T09: 33 :15Z [INFO] Initializing crash reporting Some("windows_stable_release") with tag "v0.2025.04.09.08.11.stable_02"...
2025-04-11T09: 33 :15Z [INFO] El sistema no puede encontrar el archivo especificado. (0x80070002)
2025-04-11T09: 33 :15Z [INFO] Starting warp with channel state ChannelState { channel: Stable, app_id: AppId { qualifier: "dev", organization: "warp", application_name: "Warp" }, additional_features: {}, firebase_api_key: "AIzaSyBdy3O3S9hrdayLJxJ7mriBR4qgUaUygAs", server_root_url: "https://app.warp.dev", ws_server_url: "wss://rtc.app.warp.dev/graphql/v2", session_sharing_server_url: Some("wss://sessions.app.warp.dev"), rudderstack_write_key: "2iyG8S1RaV4XTX6SEypetFSEbLK", rudderstack_root_url: "https://warpianwzlfqdq.dataplane.rudderstack.com", releases_base_url: "https://releases.warp.dev", sentry_url: "https://[email protected]/5658526", logfile_name: "warp.log", show_autoupdate_menu_items: true } and version Some("v0.2025.04.09.08.11.stable_02")
2025-04-11T09: 33 :15Z [INFO] Enabling use of lazy scene building
2025-04-11T09: 33 :15Z [INFO] Enabling flat storage
2025-04-11T09: 33 :15Z [INFO] Computing available system fonts
2025-04-11T09: 33 :15Z [INFO] Start to send telemetry events to RudderStack
2025-04-11T09: 33 :15Z [INFO] Start to send telemetry events to RudderStack
2025-04-11T09: 33 :15Z [INFO] Start to send telemetry events to RudderStack
2025-04-11T09: 33 :15Z [INFO] Start to send telemetry events to RudderStack
2025-04-11T09: 33 :15Z [INFO] Performance metrics collector started
2025-04-11T09: 33 :15Z [INFO] Initializing app services
2025-04-11T09: 33 :16Z [INFO] Flushed telemetry events.

nimble turtle
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@blissful pecan 2025-04-11T09: 33 :15Z [INFO] Unable to read user from secure storage: SecureStorageError(IOError(Os { code: 2, kind: NotFound, message: "El sistema no puede encontrar el archivo especificado." }))
2025-04-11T09: 33 :15Z [INFO] Initializing crash reporting Some("windows_stable_release") with tag "v0.2025.04.09.08.11.stable_02"...
2025-04-11T09: 33 :15Z [INFO] El sistema no puede encontrar el archivo especificado. (0x80070002)
2025-04-11T09: 33 :15Z [INFO] Starting warp with channel state ChannelState { channel: Stable, app_id: AppId { qualifier: "dev", organization: "warp", application_name: "Warp" }, additional_features: {}, firebase_api_key: "AIzaSyBdy3O3S9hrdayLJxJ7mriBR4qgUaUygAs", server_root_url: "https://app.warp.dev/", ws_server_url: "wss://rtc.app.warp.dev/graphql/v2", session_sharing_server_url: Some("wss://sessions.app.warp.dev"), rudderstack_write_key: "2iyG8S1RaV4XTX6SEypetFSEbLK", rudderstack_root_url: "https://warpianwzlfqdq.dataplane.rudderstack.com/", releases_base_url: "https://releases.warp.dev/", sentry_url: "https://o540343.ingest.sentry.io/5658526", logfile_name: "warp.log", show_autoupdate_menu_items: true } and version Some("v0.2025.04.09.08.11.stable_02")
2025-04-11T09: 33 :15Z [INFO] Enabling use of lazy scene building
2025-04-11T09: 33 :15Z [INFO] Enabling flat storage
2025-04-11T09: 33 :15Z [INFO] Computing available system fonts
2025-04-11T09: 33 :15Z [INFO] Start to send telemetry events to RudderStack
2025-04-11T09: 33 :15Z [INFO] Start to send telemetry events to RudderStack
2025-04-11T09: 33 :15Z [INFO] Start to send telemetry events to RudderStack
2025-04-11T09: 33 :15Z [INFO] Start to send telemetry events to RudderStack
2025-04-11T09: 33 :15Z [INFO] Performance metrics collector started
2025-04-11T09: 33 :15Z [INFO] Initializing app services
2025-04-11T09: 33 :16Z [INFO] Flushed telemetry events.

blissful pecanBOT
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Let me check the knowledge base for you again. One moment! :books:

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Basado en los logs que has compartido, estás experimentando un problema común con Warp en Windows donde la aplicación no puede encontrar ciertos archivos necesarios para iniciar correctamente.

El mensaje clave en tus logs es:

Unable to read user from secure storage: SecureStorageError(IOError(Os { code: 2, kind: NotFound, message: "El sistema no puede encontrar el archivo especificado." }))

Este error indica que Warp no puede acceder al almacenamiento seguro donde guarda la información del usuario.

Basado en problemas similares documentados en los issues de GitHub, te recomiendo las siguientes soluciones:

  1. Instalar Visual C++ Redistributable: Este es el problema más común y la solución que ha funcionado para muchos usuarios con síntomas similares en Windows 11.

    Descarga e instala la última versión de Microsoft Visual C++ Redistributable desde: Microsoft Visual C++ Redistributable

    Varios usuarios confirmaron que esto solucionó el error "the application was unable to start correctly (0xc000007b)" GitHub Issue #5924.

  2. Reinstalar Warp: Si la solución anterior no funciona, intenta desinstalar completamente Warp y luego reinstalarlo.

  3. Verificar permisos de archivos: Asegúrate de que tu usuario tenga los permisos adecuados para acceder a los directorios donde Warp almacena sus datos.

Los logs que has compartido son similares a los que se ven en varios issues de GitHub donde los usuarios no podían iniciar Warp en Windows, y la instalación del Visual C++ Redistributable resolvió el problema en la mayoría de los casos.

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Si después de intentar estas soluciones sigues teniendo problemas, considera abrir un issue en el repositorio de GitHub de Warp con estos logs para obtener ayuda más específica.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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Sorry @nimble turtle, I seem to be having a bit of trouble. Don't worry though, I've pinged my support and they will try to fix me up! :technologist:

Perhaps try again in 15mins?

nimble turtle
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@blissful pecan Instalar Visual C++ Redistributable, esta instalado, Reinstalar Warp, lo he hecho, Verificar permisos de archivos, soy admin

blissful pecanBOT
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Let me check the knowledge base for you again. One moment! :books:

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Entiendo que ya has intentado las soluciones principales que te sugerí. Basándome en los problemas similares documentados en los issues de GitHub, aquí hay algunas soluciones adicionales que podrías intentar:

  1. Ejecutar como administrador: Aunque mencionas que eres administrador, intenta explícitamente ejecutar Warp como administrador haciendo clic derecho en el icono de Warp y seleccionando "Ejecutar como administrador". Algunos usuarios han reportado que esto puede ayudar GitHub Issue #6254.

  2. Método de instalación alternativo: Si instalaste usando WarpSetup.exe, intenta usar winget:

    winget install Warp.Warp
    

    Algunos usuarios reportaron éxito con este método cuando la descarga directa falló GitHub Issue #6067.

  3. Verificar si hay problemas con variables de entorno: En algunos casos, las variables de entorno que contienen el carácter "=" en su nombre pueden causar problemas al iniciar Warp GitHub Issue #5901.

  4. Comprobar la versión de Windows: Asegúrate de que estás usando la última versión de Windows 11. Algunos problemas se han solucionado con actualizaciones recientes de Warp específicas para Windows 11.

  5. Tiempo de inicio largo: Algunos usuarios han reportado que Warp puede tardar hasta un minuto en iniciar en Windows 11, mostrando "Starting pwsh" durante este tiempo GitHub Issue #5942.

Si ninguna de estas soluciones funciona, te recomendaría abrir un nuevo issue en el repositorio de GitHub de Warp con tus logs completos y detalles específicos de tu sistema, ya que podría ser un problema único que requiere atención de los desarrolladores.

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¿Has notado algún comportamiento o mensaje de error adicional que pueda ayudar a identificar mejor el problema?

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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Sorry @nimble turtle, I seem to be having a bit of trouble. Don't worry though, I've pinged my support and they will try to fix me up! :technologist:

Perhaps try again in 15mins?

nimble turtle
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i can not believe i got no support after almost 2 weeks, everyone else is getting support

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@gritty parcel

gritty parcel
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Hey, I just got out of the hospital (was there for 4 days)... Let me read over your issue again and see if I can help...
Reminder, I'm not a Warp Employee, I'm a Free Volunteer Moderator, I have no access to user accounts, internal details, etc...

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It took a bit to translate all that so I could understand it, but I assume you've installed the Visual C++ package and that didn't help?

gritty parcel
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Ok, try the following:
Open Windows Settings (WinKey + I) -> Apps -> Installed Apps
Remove Warp if it's installed... then, open the Start Menu and search for "Command Prompt", right-click the entry and tell it to run as Administrator
In the Terminal Window, run these commands (One at a time)

rundll32.exe pnpclean.dll,RunDLL_PnpClean /drivers/maxclean
dism /Online /Cleanup-Image /CheckHealth
dism /Online /Cleanup-Image /ScanHealth
dism /Online /Cleanup-Image /RestoreHealth
dism /Online /Cleanup-Image /Startcomponentcleanup
sfc /scannow

Once these are complete, let them fix any issues found but reboot when they are done (even if it doesn't tell you to)...
Let me know when the above is done and I'll more instructions on how to proceed.

nimble turtle
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okay

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almost done

gritty parcel
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After reboot (with Warp still uninstalled)... Open another Admin Command Prompt like before and run the following:

cd %LocalAppData%
dir warp
REM Delete "Warp" and/or "WarpPreview" if either are listed

cd %AppData%
dir warp
REM Again, delete "Warp" if it's listed

REM If you want to fully clean the system, do the following (You can safely ignore this part if you want)
cd %LocalAppData%\Programs
del Warp /s

Once the above is done, download this copy of Warp and install it like normal... Try to install it for your user and not system wide.

Let me know the results

nimble turtle
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ill try

nimble turtle
nimble turtle
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same

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2025-04-23T20:05:01Z [INFO] Connecting to SQLite database
2025-04-23T20:05:01Z [WARN] SQLite error 284 (Automatic indexing used - database might benefit from additional indexes): automatic index on object_permissions(subject_type)
2025-04-23T20:05:01Z [INFO] Initializing crash reporting Some("windows_stable_release") with tag "v0.2025.04.16.08.11.stable_02"...
2025-04-23T20:05:01Z [INFO] El sistema no puede encontrar el archivo especificado. (0x80070002)
2025-04-23T20:05:01Z [INFO] Starting warp with channel state ChannelState { channel: Stable, app_id: AppId { qualifier: "dev", organization: "warp", application_name: "Warp" }, additional_features: {}, firebase_api_key: "AIzaSyBdy3O3S9hrdayLJxJ7mriBR4qgUaUygAs", server_root_url: "https://app.warp.dev", ws_server_url: "wss://rtc.app.warp.dev/graphql/v2", session_sharing_server_url: Some("wss://sessions.app.warp.dev"), rudderstack_config: RudderStackConfig { write_key: "2iyG8S1RaV4XTX6SEypetFSEbLK", root_url: "https://warpianwzlfqdq.dataplane.rudderstack.com", ugc_write_key: "2uBazVfcqYBDYSOHnqSVx45GpTV" }, releases_base_url: "https://releases.warp.dev", sentry_url: "https://[email protected]/5658526", logfile_name: "warp.log", show_autoupdate_menu_items: true } and version Some("v0.2025.04.16.08.11.stable_02")
gritty parcel
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It's that Secure Storage thing that is making me wonder... but I have no idea how to fix it or where to begin

nimble turtle
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weird

gritty parcel
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being an IOError it implies it can't read and/or write to a specific location, which could be permissions, could be bad sectors on the drive , there's a few other reasons as well, but those are the two most common

nimble turtle
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i have an ssd

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and no idea whats the path to the folder

gritty parcel
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so, less likely, but still possible...
The location is based on if you install it with the "available to all' or 'just me' options...
If it's installed for you, the app is in %LocalAppData%\Warp and the config/tweaks are in %AppData%\Warp
If you installed for everyone, the config/tweaks are in the same location as above, but the app itself is in %ProgramFiles%\Warp I believe (I haven't set it up that way so I can't confirm that one)

nimble turtle
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installed just for me as you said

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and

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theres no %AppData%\Warp

gritty parcel
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The %AppData%\Warp isn't created by default, you create it if you're going to add custom themes or Launch Configs, etc...

nimble turtle
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oh okay

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but warp does not even start

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it shows in the task manager

gritty parcel
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I'm beyond confused... from what I've read, about 90% of the people reporting an issue like this, just installing the Visual C++ fixed it... I mean, I get that leaves some users it didn't work for, but I don't know what or if they managed to figure it out

nimble turtle
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no luck

gritty parcel
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Are you able to use Slack?

nimble turtle
gritty parcel
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@nimble turtle Mind if I DM you? I can give you a link to join the Slack that's more dedicated to the Windows version and there's a few employees/devs there that aren't in Discord that might get you a response quicker

nimble turtle
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this one?

gritty parcel
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yeah

nimble turtle
hot herald
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I was able to run this on a virtual machine with Windows 11 LTSC IoT, make sure you're nvidia drivers are current. are you running Windows on baremetal or a virtual machine? Also our engineer is responding in the github thread. https://github.com/warpdotdev/Warp/issues/6361

GitHub

Pre-submit Checks I have searched Warp bugs and there are no duplicates I have searched Warp known issues page and my issue is not there I have included the logs (optional, but helps expedite the b...

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This is what i see with the latest Nvidia drivers, running on a VMware workstation Windows 11 LTSC IoT x64 machine

nimble turtle
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no vms

hot herald
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okay, perfect, github has one of our Senior engineers responding.

nimble turtle
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awesome

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installed latest nvidia drivers

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same

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nothing changed

hot herald
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I sent a DM

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If you see the issue again, please let us know as it may be caused by something else no related to sqlite

nimble turtle
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cant remember the command to fix it

hot herald
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Delete the local sqlite DB with the following:

Remove-Item $env:LOCALAPPDATA\warp\Warp\data\warp.sqlite*
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I suspect if this issue keeps happening you should try and disable session restoration as a workaround. Not sure why the sqlite db may be getting corrupted, but you should reopen the github issue and post your most recent logs.

stable herald
# nimble turtle

As @hot herald suggested earlier and this screenshot is showing. Try disabling session restoration.

Also, make sure you shut down Warp completely before deleting the sqlite files.

hot herald
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@nimble turtle We're investigating this issue, it appears you're running into an issue where we can’t notify the existing instance to display a new window. Can you please kill Warp from task manager, then start again and gather the all the logs (including the old ones)?

fossil knoll
nimble turtle
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ive been busy srry

nimble turtle
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and where i can disable it

hot herald
nimble turtle
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but

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i cant access warp settings

hot herald
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You may have to uninstall, delete the sqlite, then reinstall Warp to see and disable the setting first

nimble turtle
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okay

hot herald
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Now that we have the logs you should be okay to do that

nimble turtle
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reinstalled

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does not open

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sql files do not appear now

hot herald
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Interesting, We're looking into the logs, Try uninstall, restart windows, then reinstall and modify the setting. I suspect that maybe some registry values no deleted until you restart OS.

nimble turtle
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okay

hot herald
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Sorry about this issue. we're looking into a fix, but may not be soon. If doesnt work, we can try installing on WSL distro as a workaround.

nimble turtle
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np

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i understand is an on progress software

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restarted and resinstalled

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no change

hot herald
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heard, so you have WSL installed?

nimble turtle
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installing

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wsl 2

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is ubuntu fine?

hot herald
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windows terminal , run wsl -l -o to see the list of available

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yeah ubuntu is fine wsl --install -d Ubuntu

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Then in Windows terminal > Ubuntu tab run:

sudo apt-get install wget gpg
wget -qO- https://releases.warp.dev/linux/keys/warp.asc | gpg --dearmor > warpdotdev.gpg
sudo install -D -o root -g root -m 644 warpdotdev.gpg /etc/apt/keyrings/warpdotdev.gpg
sudo sh -c 'echo "deb [arch=amd64 signed-by=/etc/apt/keyrings/warpdotdev.gpg] https://releases.warp.dev/linux/deb stable main" > /etc/apt/sources.list.d/warpdotdev.list'
rm warpdotdev.gpg
sudo apt update && sudo apt install warp-terminal
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if you want to login, you may need to manually copy the auth token from the login page and paste into Warp (on WSL Ubuntu). the new icon should be in your start menu once installed.

nimble turtle
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lets see

hot herald
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hm i wonder if a video card / driver issue. Do you have Nvidia dedicated GPU, AMD dedicated/integrated or intel integrated?

nimble turtle
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amd integrated nvidia dedicated

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Radeon Vega 8 & Nvidia 3060 Mobile

hot herald
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If your open to it, try the nvidia driver below 572.x with the Warp on WIndows (and try WSL warp)

I personally use 566.36 as the newer drivers caused issues with Warp.
https://www.nvidia.com/en-us/drivers/details/237719/

ALso i recommend you update the Radeon drivers to the latest to see if that helps.

nimble turtle
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in have the 576.02 one

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did not update since the last time worked

hot herald
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Understood, then driver may not be the issue. We suspect it may be something else (warp panic before being able to render window) and working on the fix, but no ETA so stay tuned to our changelog docs or channel #changelog
https://docs.warp.dev/getting-started/changelog