#This company ruined my month!

154 messages · Page 1 of 1 (latest)

finite iron
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I purchased a dedicated server after waiting patiently for its availability, even accepting an initial delivery estimate of 120 seconds. However, after 24 hours without delivery, I contacted support and was told it would take up to a week. While not ideal, I agreed to wait. Yet, days later, my order was abruptly canceled, and I was instructed to place a new one on your website—only to find that the server I needed is no longer available. This lack of coordination and clarity has caused significant disruption to my business operations.

To make matters worse, your support team has been unhelpful and dismissive, failing to understand the critical impact of this decision on my company. My team had already decommissioned our previous server in anticipation of the new one, as per the updated timeline provided by OVH. Now, we are left scrambling to find a similar server, with no success so far. This entire experience has been deeply frustrating and has disrupted our technical operations, effectively ruining my month.

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Don't fight for promotions, they won't be delivered!

It's even possible that they'll delete my report, but if someone reads it, it'll be good to keep them informed.

There's no point in calling support, I've already sent 3 tickets and they were ended in the style of "keep quiet and shut up".

vapid saddle
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also what server are we talking about and dont day KS-A

finite iron
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We had concrete confirmation, we just didn't know that the company was lying.

vapid saddle
finite iron
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We even contacted support to confirm and it was confirmed 😉

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before cancellation

vapid saddle
finite iron
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It's different from my server. Price increased and configuration changed.

vapid saddle
finite iron
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the price is 25% more expensive too

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It was a promotion that I fought all afternoon to get and now it was stolen from me 🙂

vapid saddle
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guess it is what it is

finite iron
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Server is KS-LE-E *

vapid saddle
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oh thats been out of stock for like a week

finite iron
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Nope

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back in stock two days ago for 5 minutes

vapid saddle
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any time ive checked its out

vapid saddle
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they were having issues couple of days ago

finite iron
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that's why I'm mad, it was very difficult to get, I spent the whole afternoon trying

vapid saddle
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ive had KS-A ordered refused, theres nothing you can do

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is what it is

finite iron
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This is wrong, don't sell a product you don't have

vapid saddle
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just need to be lucky

finite iron
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I will make sure to post this everywhere, OVH is making a mistake with this.
It can't be luck, I bought it and should receive it

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Anyway

vapid saddle
violet verge
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The OVH BF Sales despite showing "Available" or "120s", etc according to what I have experienced are completely out of stock on a lot of the SKUs for all Datacenters, what shows on the Site and what is actually available confirmed from Product managers is different.

The LE Ranges are Very limited stock, and cannot be replenished like the regular ranges do periodically, the only way an LE is going to be available is if someone defaults on payment before the BF Sales end. When placing an order, there is no Gaurantee that the server is actually available due to LE status. If it is unavailable during the order being placed, you would usually receive an Email stating so, potentially with an Option to Swap SKU, or Cancel the order completely.

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Orders being confirmed != actual Stock in the DC being available.

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It is Not OVH's fault that you decided to Cancel or Decommision a Prior server before you had another UP and Running.

finite iron
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If you don't have the capacity to deliver a server, it's simple: don't sell it.
Don't advertise crazy promotions that you don't have the capacity, responsibility, intelligence, or ability to sell.

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So yes, it's OVH's fault.

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I didn't simply put the server in the cart, I bought it and confirmed with support that it would be delivered.

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Don't have? Don't sell

violet verge
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Yeah they say that on every single order placed, because that's generally the expectation, you are acting as if there can be no other factors, even on the "LE" Website, it shows, they cannot gaurantee deliverability due to stock.

finite iron
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Don't have? Don't confirm deployment

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Don't have? Don't make charge for client

violet verge
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They never did "confirm" it being ready to deploy.

violet verge
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You should not have cancelled a prior server you were using BEFORE a new server was UP.

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This is textbook rookie mistakes.

finite iron
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the difference is that they don't lie about the stock

finite iron
violet verge
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The website and stock is highly inaccurate due to many people using scripts creating orders from the API and it is a warzone as someone prior said. Getting an LE is not gauranteed (it does say this on the OVH Site about not being gauranteed available), if you cannot comprehend this, and instead make a stink due to you cancelling a prior Server before a new one was up, then it's really not on OVH.

violet verge
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Who does that?

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If you are hosting mission critical things that you NEED it to be up, why do that?

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What sense does that make tbh.

finite iron
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I thought it was a decent company, I've never had this problem with any other company in the industry.

violet verge
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"A person who confirmed with support"?

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who is "A person"?

finite iron
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At least I thought I could deliver another similar server.
But it's more professional to say "I won't do anything, goodbye"

violet verge
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OVH is not out to scam, I've recently dealt with exactly what you are saying above on a KS-LE order, they informed me after I placed the order (probably a few hours after) that it was no in Stock on this DC, they offered a Swap or Cancel and refund, I chose the cancel and refund, it's not really that difficult.

finite iron
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I won't argue with you, your focus is the company's image.
I'll just leave my story for other people: OVH sells things and doesn't deliver.

violet verge
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You either can Swap SKU (whole new server entirely), or Refund it and cancel it.

violet verge
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I am simply a Chatmod for the discord, Not employed by OVH.

finite iron
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Congratulations

violet verge
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Where did I advocate that at?

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You clearly are not in the right mind to read what is being said.

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Anyways.

Original issue: You closed a prior server with some other host before a new server was actually delivered to you from OVH, now you're angry because of something You did that ruined your own month, trying to blame everyone else.

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I even informed you of my personal experience with the KS-LE server not being available when I myself ordered one, its not rocket science man.

violet verge
finite iron
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Of course not, they say politely, politely 😄
As if they cared about any customer.

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It doesn't change the fact, you can blame me for canceling the old server.
But you can't change the fact that OVH sold me something, I paid for it and confirmed it with support and then my service was canceled, with no option for replacement, simply canceled after several days.

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And yes, you are correct, I have no experience with companies that do not keep their word, which I cannot trust, it is new to me.

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😄

violet verge
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Right, you can always talk about swapping SKUs with support, however the price and configuration will vary because they cannot sell something that is not in stock, we've already went over how the Website vs what is actually available is somewhat seemingly bugged at the moment due to everything that is going on.

finite iron
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Your bugs, your problem, your responsibility.

violet verge
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The entire thing would result in a refund and cancellation of order, the time lost in your business or whichever you were doing with the old server, is not on OVH, that's on you.

finite iron
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It would be nice to have a warning:

"We may not be able to deliver servers after confirmation via email"**

violet verge
violet verge
finite iron
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generic writing and what ovh has to offer, to deceive users on "black friday"

violet verge
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anyways, Breakdown:

  1. You placed an order which shown 120s deliverability estimate.
  2. 24 hours nothing, you created a ticket, they said it'd be a Week.
  3. Order was cancelled because no stock available.

3(2) - You cancelled your Prior server BEFORE server was delivered from OVH preemptively, which is your mistake.

  1. Now you're angry because you made a huge mistake cancelling your old server and that is what affected you, not the OVH situation, as you'd be fully refunded and losing nothing other than originally a bit of time placing the order and support ticket, etc.
violet verge
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I'm literally a user of multiple hosts just like anyone else here, I'm literally seeing this as you're angry because you did something that you shouldn't have done, and now taking it out on a company.

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is it frustrating? Yes sure, the order cancellation, etc. But the other stuff? Nah, not OVHs fault.

finite iron
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Breakdown:

  • The moderator (who looks like a lawyer) is defending a company that sells products, confirms them and doesn't deliver them.
  • He is trying to change the narrative to the fact that I canceled my server after confirming that I purchased a new one.
  • Said a bug caused this, a bug the company is responsible for, that they should help me instead of just canceling
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Better breakdown, ya?

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Oh no

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You look is a lawyer of company*

violet verge
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  1. I am a chat mod, not Employed by OVH, I am not OVH Staff.

I am looking at your story and saw a MASSIVE mistake that YOU Did.

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Pretty clear to me

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but you did, you literally said you cancelled it before the server was deployed.

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Is that not right? or did I read what you said up above wrong

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Because that's what you said.

finite iron
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YOU SHOULD look up the definition of "confirmed" in the dictionary, it would be welcome

violet verge
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Yeah, the server was not Confirmed, because the server was Not active.

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with no server active, why would you cancel a prior server, it all just goes back to that.

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It's like a Run in a circle situation, you did it to yourself.

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And I told you MY experience with a KS-LE being undeliverable for the same reason. (KS-LE-4)

finite iron
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I'm not going to waste any more time with you or ovh, your bugs and your generic writings (your words).

For everyone else, don't trust ovh's confirmation, it doesn't mean anything.
**
Cheap prices? they are meant to deceive, the services are not delivered

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Thanks lawyer

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mod** sorry.

violet verge
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Typical user who blames everything themselves, reminds me of a Karen skeletor

finite iron
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I remember a corrupt lawyer who defends the company at all costs, the worst, without gaining anything

violet verge
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I don't even work at OVH though.

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Nor am i defending them 🤣

finite iron
violet verge
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I am stating your mistake, and I've dealt with OVH Support many times.

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Anyways, will leave it up to OVH Staff to either remove this thread if they see it in violation of #8 rule, or if someone else wants to chime in.

finite iron
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It's obvious that you're going to censor, and your face will do it

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Don't worry, I'll spread it all over the internet where ovh can't reach

vapid saddle
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Will any of the other servers in the eco range do? Plenty of choice

finite iron
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I said at the beginning of the post, hiding the error instead of treating it is much easier

violet verge
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Like i stated, I'm a regular user, I have no special privileges outside of this discord with OVH.

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I buy them from the site like anyone else, deal with an issue like anyone else.

finite iron
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I spent the afternoon waiting, so another one from the eco line doesn't have a good price

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compared to flash sales

vapid saddle
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That’s life my friend

finite iron
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Our backup server is working and our service is fine, no thanks to ovh and their lawyers

vapid saddle
finite iron
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understand?

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It was so easy to resolve this, ask for more time to deliver the server, exchange the server for another, not confirm delivery

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they prefer to send you away and delete your requests for help

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a giant company, acting like an amateur

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I don't mind waiting for delivery, but I wasn't given that option

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understand?

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"Your minecraft server is closed, have a nice day and if you complain, I will delete your post according to rule 8"

vapid saddle
finite iron
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Maybe it will be banned by the community lawyer, but it's worth the fight

vapid saddle
vapid saddle
finite iron
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I have already registered 4 tickets, all completed by the same operator

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completed = "I don't care, it will be without a server."

finite iron
vapid saddle
finite iron
zenith pine
finite iron
zenith pine
zenith pine
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Sounds like you're just moaning and whining because you were too slow to get the order in with the sale

finite iron
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For other consumers: I'm going to stop wasting time with ovh and its minions, but anyway, I explained my problem and my experience with ovh.

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Good bye!

zenith pine