monove-declines | Stripe Developers | Page 1

visual citrus Jul 21, 2022, 7:03 PM

#

Hi, are there any more specific details that you can share?

wide wing Jul 21, 2022, 7:03 PM

#

pi_3LO4N6CfYYBGT5NX0d9T8xpY

visual citrus Jul 21, 2022, 7:11 PM

#

Thank you for that, I've looked into that payment, but believe our Support team is better suited to discuss why it was declined and recommend reaching out to them for more clarity.
https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

wide wing Jul 21, 2022, 7:13 PM

#

where can we see stripe.js logs because we only seem to have access to terminal logs and they're complaining a lot about menual payment declines

visual citrus Jul 21, 2022, 7:16 PM

#

Logs from Stripe JS interacting with the API are available within the Logs section of the Dashboard:
https://dashboard.stripe.com/logs

wide wing Jul 21, 2022, 7:17 PM

#

found them thanks

visual citrus Jul 21, 2022, 7:20 PM

#

Happy to help!

wide wing Jul 21, 2022, 7:21 PM

#

when stripe tokenizes a card in Stripe.js does it reach out to the bank or only check its own records?

visual citrus Jul 21, 2022, 7:35 PM

#

No, tokenizing a card does not include reaching out to the bank.

wide wing Jul 21, 2022, 7:41 PM

#

visual citrus Logs from Stripe JS interacting with the API are available within the Logs secti...

so how would you explain the yellow boxes' message?

visual citrus Jul 21, 2022, 7:41 PM

#

Can you copy that request ID and paste it here?

wide wing Jul 21, 2022, 7:43 PM

#

req_puhPVRnD0yCJ4l

visual citrus Jul 21, 2022, 7:44 PM

#

Thanks!

#

That was blocked by Stripe.

#monove-declines