#B33fb0n3-pi-cancel
muted wind
The invoice was marked as paid out of band: https://dashboard.stripe.com/logs/req_WF7sBheLI4tAoY
So the PI is redundant at that point (there's no payment due), so we cancel it
muted wind
Did the Customer got an „canceld“ Email?
Nope
muted wind
Why isn’t this as „paid“? 😅
What do you mean?
hidden pumice
What do you mean?
It’s marked as „canceld“ Even if I marked as „paid“
muted wind
Because it was paid 'out of band' (i.e. not on Stripe). Therefore the Payment Intent isn't required because we don't need to facilitate payment for the Invoice
The Invoice is still 'paid'
hidden pumice
Ah got it. Thanks For the clarifing this! 👍
Can I somehow change this Status back?
On the invoice or on the PI?
hidden pumice
Because:
We have 3 invoices. We Name them one, two and three. Every invoice comes one Time per month. The customer pays very Late. So the Customer got the invoice one and waited 30 days. Now the invoice two comes and he paid the invoice two directly. It was a mistake from his Site and he paid After 30 days the invoice one. Now invoice one and two are paid from his side and I mark the invoice three as paid. So now my mistake I maked them as paid. Because the Customer wait the 30 days he Should get the payment reminder. But now I already marked it as paid and he wont get it.
hidden pumice
You can't change a canceled PI no
What about the invoice Status
muted wind
Not once marked as paid: https://stripe.com/docs/invoicing/overview#invoice-statuses
hidden pumice
Ah shit :/
So the best thing is now, to Mark invoice one and two as paid and Hope That the Customer really pays invoice Three, Right?
muted wind
Well, they can't pay it via Stripe as it's marked as paid
hidden pumice
Ok thats no Problem 🙂
Does a better way exists?
muted wind
A better way to do what?
hidden pumice
To solve the Problem
muted wind
I guess you'll need to create a new invoice if you're still awaiting payment
hidden pumice
The customer pays directly on my current account. The Stripe Link is than Not important
muted wind
I'm not really sure how your problem pertains to Stripe then?
hidden pumice
I don’t know too. Why Should I create a new invoice?
muted wind
Because your customer won't be able to pay Invoice #3 via Stripe if its marked as paid. However it sounds like they're all just paid out of band anyway, so I don't understand the problem