okays-invoice | Stripe Developers | Page 1

solar tapir Jul 11, 2022, 9:49 AM

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👋 happy to help

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I will try my best to dig into this

topaz ibex Jul 11, 2022, 9:49 AM

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Thank you in advance!

foggy mirage Jul 11, 2022, 10:02 AM

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Hey, taking over here!

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However the event data shows that it was paid in 2019, but the finalized_at date for the invoice was last week
What makes you think it was paid in 2019?

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This is the associated Payment Intent for the Invoice (in_1EDhqPFgJ7FCi1F2elOdim1o): https://dashboard.stripe.com/payments/pi_1EDhqPFgJ7FCi1F20jFzeOja

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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As you can see, payment only succeeded on 7/8/22

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When the Invoice is generated, an associated Payment Intent is also created to facilitate payment. That's not indicative of an actual payment though (a PI is a state machine to track status of payment attempts)

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In this case, the disparity in dates is because the Invoice was never marked void. This means it can in theory be paid at any point by the customer

topaz ibex Jul 11, 2022, 10:15 AM

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Hi! I must have misread - I'd swapped finalized_at and paid_at

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Are you saying that the customer has manually found the old invoice and paid it?

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(is there a way to check that)

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Also - the payment ID associated with the webhook is pi_1EDhqPFgJ7FCi1F20jFzeOja - the dashboard is saying that the payment succeeded on March 14 2019

foggy mirage Jul 11, 2022, 10:23 AM

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topaz ibex Are you saying that the customer has manually found the old invoice and paid it?

Yep

foggy mirage Jul 11, 2022, 10:23 AM

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topaz ibex Also - the payment ID associated with the webhook is pi_1EDhqPFgJ7FCi1F20jFzeOja...

Where does it say that? I just showed you the same Payment Intent where it says otherwise

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Check the paid_at field on the Invoice, too: 2022-07-07 21:30:24

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If you want an invoice to become terminal (and cannot be paid), you need to void it: https://stripe.com/docs/invoicing/overview#void

How invoicing works

Learn more about the basics of Stripe Invoicing.

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Otherwise if the user still has the link for the HIP (via an email), then they'll be able to make payment

foggy mirage Jul 11, 2022, 10:26 AM

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foggy mirage Where does it say that? I just showed you the same Payment Intent where it says ...

Ah, here. Yeah this is wrong (and not sure why)

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Let me double check on this

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Actually, I think you're right. Looks like it was paid back in 2019

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And I have no idea why the events are only just being created and send now ~3 years later

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Is it just on this invoice, or are there other examples?

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My only guess is that the invoice reconciliation didn't fire initially (i.e. marking it as paid), but no idea why its just happened now

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Yeah looks like there was some inconsistent data between invoices/payments that was never reconciled, so we ran a job to fix that state

topaz ibex Jul 11, 2022, 10:38 AM

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This is the only case of it happening. I only caught it because of my badly programmed application haha

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I'd deleted customer data when they cancelled subscriptions so when the payment came in it alerted me it couldn't find a relevant subscription.

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So I can safely ignore this webhook, right?

foggy mirage Jul 11, 2022, 10:40 AM

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Yes, its safe to disregard

topaz ibex Jul 11, 2022, 10:40 AM

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Great, thanks for your help

foggy mirage Jul 11, 2022, 10:40 AM

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np! sorry for the time travelling webhook event

topaz ibex Jul 11, 2022, 10:40 AM

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✌️

solar tapir Jul 11, 2022, 10:42 AM

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sorry for the time travelling webhook event
we could always blame it on Marvel/DC heroes/villains messing with space-time continuum 🙈

#okays-invoice