omidroostaeifarsi-account-debit | Stripe Developers | Page 1

regal star Jul 10, 2022, 2:04 PM

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is the connected account a custom or express account? or standard?

eager ice Jul 10, 2022, 2:58 PM

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connect account set on express

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This error occurs when I want to charge the connect account and its funds are reduced

manic owl Jul 11, 2022, 12:32 PM

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Can you share the ID (req_xxx) of the failing API request? https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

eager ice Jul 11, 2022, 12:38 PM

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yeah, just a moment please

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req_gIPAhqrZh7imkJ

manic owl Jul 11, 2022, 12:52 PM

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I suspect it's because the account (acct_1LIYzWQn5hIWqpWR) doesn't have sufficient balance

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But you should speak to support as per the error

eager ice Jul 11, 2022, 12:54 PM

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can help me about this issue

manic owl Jul 11, 2022, 12:57 PM

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You need to speak to support really. It's an account issue, nothing specific with the API

eager ice Jul 11, 2022, 12:58 PM

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thanks

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Regarding my first issue, is there any other way to debit the account?
Is the method done right?

manic owl Jul 11, 2022, 1:00 PM

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You could try a transfer: https://stripe.com/docs/connect/account-debits#transferring-from-a-connected-account

Debiting Express and Custom accounts

With Connect, your platform can directly debit the Stripe balance of an Express or Custom account.

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But the underlying concept is the same, there's some kind of account restriction that's permitting it

eager ice Jul 11, 2022, 1:01 PM

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In our platform, we need to charge variable fees every week or daily for the services received by our accounts.

eager ice Jul 11, 2022, 1:02 PM

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manic owl You could try a transfer: https://stripe.com/docs/connect/account-debits#transfe...

I have used the same method to charge the account

manic owl Jul 11, 2022, 1:02 PM

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Yep, that method should work. But as per the docs, there's restrictions on when they can be performed

eager ice Jul 11, 2022, 1:03 PM

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We receive a fee from them according to the services we provide to our customers

manic owl Jul 11, 2022, 1:03 PM

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We can't really help with account specific stuff like this, so you should speak to support to figure out why that limitation is in place currently

eager ice Jul 11, 2022, 1:04 PM

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Thanks, so I'll tell the account manager to contact support

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Thank you for your time

manic owl Jul 11, 2022, 1:05 PM

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np! hope you figure it out

#omidroostaeifarsi-account-debit