vilesa - failed payments | Stripe Developers | Page 1

solar latch Jul 5, 2022, 3:28 PM

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Hi there. One moment

raven kiln Jul 5, 2022, 3:33 PM

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also: it seems the associated PI is: pi_3LIBVAGTsLVnzqGE1WLwQVl5

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and it's "succeeded"

slate egret Jul 5, 2022, 3:33 PM

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👋 happy to help, I'm stepping in for my colleague

raven kiln Jul 5, 2022, 3:34 PM

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however: if I look at the payment intent, it has a single charge : ch_3LIBVAGTsLVnzqGE1dWXi6Ss (which is succeeded, and not the one we started with)

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what is going on?

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also: why does it say on
https://dashboard.stripe.com/acct_1JAB41GTsLVnzqGE/payments/ch_3LIBVAGTsLVnzqGE1TK27gqF
""
Payment declined because cardholder bank required authentication
Until you update your integration to handle 3D Secure authentication, payments like this will continue to be declined.
""
?

we process thousands of 3DS payment per day so I believe our 3DS auth flow is setup...

slate egret Jul 5, 2022, 3:38 PM

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I'm taking a look

raven kiln Jul 5, 2022, 3:53 PM

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thank you

worn knoll Jul 5, 2022, 4:04 PM

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👋 I'm hopping in since @slate egret needs to head out - give me a minute to catch up

raven kiln Jul 5, 2022, 4:11 PM

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ok thank you

worn knoll Jul 5, 2022, 4:14 PM

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I believe ch_3LIBVAGTsLVnzqGE1TK27gqF is an initial decline when we attempt the payment w/o authentication - because it came back as needing authentication we then request it and go back through the process again

raven kiln Jul 5, 2022, 4:18 PM

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ok I see

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there is something off with stripe radar
this user for example: cus_LXPEYLPWOSWI4c
is a super legit user, good customer
suddenly we start blocking their payments: why?

worn knoll Jul 5, 2022, 4:42 PM

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That's something I'd recommend talking to support (https://support.stripe.com/contact) about - they can dig into declines for you

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raven kiln Jul 5, 2022, 4:44 PM

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ok will do - thanks

raven kiln Jul 5, 2022, 4:52 PM

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worn knoll I believe ch_3LIBVAGTsLVnzqGE1TK27gqF is an initial decline when we attempt the ...

one last thing:

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-- I believe ch_3LIBVAGTsLVnzqGE1TK27gqF is an initial decline when we attempt the payment w/o authentication - because it came back as needing authentication we then request it and go back through the process again

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do these kind of "initial decline" impact the risk score?

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it seems they do. How come?

worn knoll Jul 5, 2022, 5:06 PM

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Again, that's something I'd ask support - I don't know very much about how risk is calculated

#vilesa - failed payments