#xfechx-payment methods connect
zealous needle
Hi @stray kettle thanks
stray kettle
could you please elaborate and share some request ids? here's how you can find one https://support.stripe.com/questions/finding-the-id-for-an-api-request
zealous needle
Sure
for one connected account:
req_SO3Db1T8CzSQvL
for the other connected account:
req_BctHspPBVQucNg
not sure why in any of those, there is no oxxo option at checkout, and also those two have been gated into MSI and also I cannot see that option, even though card installments enabled is set to true
Also, can a payment link be automatically linked to a checkout session created?
silk niche
not sure about OXXO
for the pay in card installments thing(MSI?) the tool I have internally says the connected account doesn't have that capability active
silk niche
Also, can a payment link be automatically linked to a checkout session created?
what does that mean?
zealous needle
what does that mean?
If a payment link can be created after a checkout session, or only viceversa
When you say, not sure about OXXO.. what do you mean? It is enabled in both connected accounts, and apparently on the platform account on behalf of connected accounts, so that is actually my question - why is it not appearing on the checkout session?
silk niche
hmm which one of both?
I looked at req_SO3Db1T8CzSQvL, I don't really know why it doesn't show OXXO. We don't have useful tooling/logging for knowing why the engine chooses the payment methods it does, it's a but of a black box. It's likely something to do with the set of parameters you pass. Maybe it's not compatible with allow_promotion_codes or tax_id_collection, I don't know.
zealous needle
is there not like a table, where one can look at what is not compatible with what?
silk niche
because apparently both where gated for MSI
not sure what you mean by gated but you need to enable the capability as well https://stripe.com/docs/connect/account-capabilities#payment-methods . I think for that 'sans intereste' thing(I can't remember the term that MSI stands for) the connected account has to activate it in https://dashboard.stripe.com/test/settings/payment_methods
zealous needle
got rid of all this:
/*'tax_id_collection' => [ 'enabled' => true, ],*/ /*'payment_method_options' => [ 'card' => [ 'setup_future_usage' => 'off_session', 'installments' => ['enabled' => true] ], 'oxxo' => ['expires_after_days' => 2], 'sepa_debit' => ['setup_future_usage' => 'off_session'] ],*/
and still not working
silk niche
is there not like a table, where one can look at what is not compatible with wha...
in theory there's https://stripe.com/docs/payments/payment-methods/integration-options but it didn't help me
silk niche
got rid of all this:
yeah like I said, I don't know, sorry
zealous needle
Already have the connected account activated it in payment methods
silk niche
then I don't know
zealous needle
the MSI (meses sin intereses)
silk niche
not much I can tell you, this is a black box for me as well. The team is working on adding some logging to the engine so user-facing teams like me can tell you why certain payment methods are chosen and not chosen, for exactly questions like this one, but it doesn't exist today
zealous needle
for OXXO, i have seen it before on my own app for a connected account, so not sure why now it is not appearing
silk niche
If a payment link can be created after a checkout session, or only viceversa
they're different concepts so that question doesn't make sense to me. You either use a payment link (a buy.stripe.com static link you share with the customer, which automatically redirects to a dynamically created(by us) CheckoutSession, or you create your own CheckoutSessions directly with the API and redirect customers to it from your own site(as you do here), they don't interact beyond that
zealous needle
OK
I really would like to have connected accounts in mexico use oxxo and mis
MSI*
silk niche
if you can't figure it out I'd suggest escalating via https://support.stripe.com/?contact=true (or your Stripe contact since you apparently know what gating is which is supposed to be internal language) to get a definitive answer
zealous needle
for MSI yes I will keep over there
but for OXXO, which is supposed to be supported publicly?
I want to know why it is not appearing on my connected accounts' checkout sessions
silk niche
I don't know
I told you that. Sorry, I really want to help but I literally don't know
I don't have any special knowledge or tooling that would tell me, I wish I did
zealous needle
So who can I ask for support for this?
silk niche
they can try to escalate on your behalf and dig into all the specific details with full context on your account and access to the internal teams instead of just an ephemeral anonymous Discord conversation
zealous needle
ok thanks